If I could recommend only one book on the keys to success, it would be "How to Win Friends & Influence People" by Dale Carnegie. It is a classic, a masterpiece of simple, effective advice for getting people to like you.
Mr. Carnegie's second of six keys is this:
"SMILE"
When we smile, there is a chemical reaction in our brains that makes us good. Try it! Even if you don't feel like smiling right now, do it anyway and take note of how it makes you feel.
When we smile at people, they tend to smile back at us. It is a natural human reaction. Our smile says "I like you" and people like people who like them, so they smile back. And they feel good when they do, and associate that feeling with their perception of you.
The more you smile, the better you feel and the more people will like you. This is clear. So why is it that people don't smile more often? One reason is they don't like their teeth. They may be discolored or crooked or there may be gaps or missing teeth. If your teeth need work or aren't as white as they used to be, it's hurting your business and probably your social life, too. Get them fixed, make them whiter, and SMILE!
Filed under Client relations, Image, Personal development by 
A few years ago, Progressive Insurance ran TV commercials touting that they assign a dedicated claims specialist claimants their policyholders can count on for the life of their claim. The benefit is that you can always call "your" representative and never have to worry about what's going on with your claim. Policyholders want to be able to talk to the same person each time they call, someone who understands their claim and is staying on top of it "for them".
Now, most other insurance companies probably do the same thing. But because those companies aren't saying they do it, when Progressive says it, they virtually OWN that benefit.
You can do the same thing. You can promise prospective clients that they will have a dedicated member of your firm assigned to their claim, so that they don't have to worry about who to ask for when they call. They'll feel better just knowing that someone is assigned to their case and that it's not lost in the shuffle.
The fact that most lawyers do the same thing is not important. If you say it and they don't, or you say it FIRST, you can effectively "own" that benefit and preempt other lawyers in your market from using it. It can become your "Unique Selling Proposition" (USP), the competitive advantage that sets you apart from other lawyers in the minds of clients and prospects.
In marketing, perception is everything. If you appear to offer a unique advantage, people will see a benefit to hiring you instead of your competition.
Your USP can be about any meaningful benefit you offer. What do you do faster, better, or more thoroughly? What do you do that you know clients like?
A great way to find a powerful USP is to learn what your clients DON'T like about lawyers in your field, and promise them the opposite. If clients consistently complain that lawyers who do what you do take to long to do it, for example, your promise to do it quickly would likely be seen as valuable and desirable to those who can hire you.
The number one complaint received by state bar associations is lack of communication by their lawyer. Many lawyers have difficulty, it seems, keeping their clients informed about the progress of their legal matter. Even worse, many complaints involve lawyers who don't return phone calls. Something this common, and this easy to fix, would seem to be a great USP for lawyers in many practice areas.
If you're bad at keeping clients informed (or returning calls), resolve to get better. In fact, I'd suggest a goal to become not just better but the best. Make a promise to yourself to return calls within 24 hours, for example. Raise the bar. It's so easy to do and it will have a profound impact on your practice. Fewer unhappy clients, more repeat clients and referrals.
Then, proclaim it to your clients and everyone else. Let them know of your commitment. Make it your unique selling proposition.
If you're already good at keeping clients informed and returning calls, the odds are you don't tell people this, or you don't tell them enough. Consider doing so before some other attorney decides to make it her unique selling proposition.
Filed under Advertising, Client relations, Communication, Law office management, Marketing legal services, Salesmanship by
Getting exposure via published articles has long been a marketing mainstay for lawyers. In the age of the Internet, there are even more opportunities than ever as the need for quality content has multiplied.
Many books have been written on writing and publishing articles. If you are serious about promoting your practice this way, I recommend reading a few books and learning to do it right.
The basics of getting published never change. The first step is to identify those publications that are a suitable outlet for your articles. Offline, the venerable "Writers Market" (from Writer's Digest) lists thousands of magazines and newspapers that accept outside submissions.
Online, numerous directories list electronic newsletters and web sites that accept articles. Go to any search engine and type in
Once you have determined which publications you are interested in, the next step is to obtain their "writers' guidelines". This is a description of the kinds of articles they want, how many words, the rights they purchase (i.e., "first publication"), and the procedure for submitting the article for consideration.
You'll probably find writers' guidelines on the publication's web site. If not, contact the editor and ask if they accept articles and if so, what they are looking for.
Once you know the guidelines, the next step is the "query". Some publications want you to submit your article idea in outline form, along with a sample of your other writing, some publications want to see the whole article first. Whatever the guidelines, your query needs to sell the editor on three things:
- Why their readers would want to read your article
- Your credentials for writing it
- Your ability to write it
Your query letter should be well written and to the point. It should demonstrate that the article you propose will be relevant to their readership and interesting to read. Editors read hundreds of queries and sort through them quickly; if you want to be considered, you need to get their attention and immediately make them see the value in your article.
Getting the first article accepted is the hardest. Once you have built up a list of publications that have accepted your work, you should find yourself getting published more frequently. Until then, don't assume that being a lawyer is enough of a pedigree to be accepted for publication. Actually, being a lawyer could work against you. If an editor assumes you "write like a lawyer," you'll have to work harder to show them that you can write something real people would want to read.
Don't hesitate to start with small publications. It will give you experience in writing and submitting articles. You'll also get a list of publishing credits and that will make it easier to get other editors to give you the go ahead.
Don't be concerned about payment for your articles; most publications pay little or nothing anyway. But do negotiate a listing of your web site or other contact information at the end of the article. You want readers to be able to reach you.
Be patient; it will be worth the effort. Even if they don't allow you to list your contact information in the article, just being able to say you have been published carries weight. Reprints of your articles make excellent marketing hand outs that can be used for years. And you can re-cycle your material (make sure you retained the right to do so) in other articles, speaking engagements, web/ezine articles, blog posts, reports, and so forth. Also, having been published can lead to interviews and speaking engagements and could also provide material for press releases. For example, your published article might be referenced in a press release where you offer a free report that amplifies the subject matter of the article.
Writing for publication will give you exposure and credibility as an expert in your field. It can also lead to even more exposure in the form of inquiries from other publications, joint venture partners, meeting holders, teleseminar promoters, and the like. Getting published will help you grow your mailing list, develop new referral sources, and create more clients. It will also make your mother proud.
Okay, I'm not going to get into a rant on why lawyers who don't advertise shouldn't denigrate lawyers who do. I'm just going to present this ad by one Linclon & Herndon, Attorneys and Counsellors At Law in Springfield, Illinois, who advertised their availability for hire in what appears to be a newspaper of general circulation.
Filed under Advertising, Just for fun by
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