Promote trial

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No, not that kind of trial. Trial as in the way many apps are sold in the App store: “Download our app and try it before you buy it”. Customers try the app, see how it works, decide they like it and buy it. For many developers, a free trial results in more sales and higher profits. That’s why so many companies offer them. 

And then there’s the legal world. Most lawyers don’t let anyone try before they buy. Clients either hire them or they don’t. 

The risk is on the client and if a competitor offers any kind of free trial, many clients will hire them instead. 

But that doesn’t mean lawyers should always offer a free trial, or even free consultations. They work for some practices and niches but may not work for yours. Or they might work but you might not be comfortable offering them. 

Fortunately, there are other ways to get clients to try you before they hire you. And you may already use some of them. 

Trial can be accomplished through free seminars, a newsletter, writing articles, blogs, and books. You might offer free downloads (forms, checklists, case studies, or other resources) on your website. You might do podcasts or videos or get interviewed by experts or influencers on their podcast or channel.

Prospective clients read or hear you speak about their legal situation or their industry, learn about solutions and opportunities that are available to them, and get a sense for what it would be like hiring or working with you. 

They get a sample of what you offer, even though they haven’t actually hired you.

If they like what you say, and how you present it, they are more inclined to hire you than they might be if you required them to pay you first.

Free content, free consultations, free seminars, or even just a brief conversation with you could help let clients (and referral sources) try you before they buy you. 

If it does, you might have a great way to bring in a lot of new business, and you don’t need an app to do it.

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Bad marketing advice for attorneys

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“Stop talking about yourself”. That’s the advice we’re often told about marketing, but I don’t agree with it. Most lawyers need to talk about themself more, not less. 

But there is a limit. 

If you added a new article to your website or recorded a new video, if you’re writing a book or speaking at an upcoming event, if you were just hired by a well-known client, tell your subscribers and followers about it. 

And tell them why they should care. 

If they read your article or come to your event, what will they learn? How will they be better off? If you hired a new adminstrative assistant, how will this help you do a better job for your clients?

If there’s a benefit to your reader or follower, talk about it. That’s something they will definitely want to hear. 

Why should they care that you were just hired by a well-known client? You may be proud or excited but what’s in it for your other clients?

Sometimes, the benefit is implied. If a well-known company in their niche hired you, it suggests to your other clients that they are in good company. Clients want to hire attorneys that are in demand by other clients, especially when they are well-regarded in their market or industry. 

Okay, but what about sharing personal stuff? Nobody cares about what you ate for breakfast or where you went on vacation. 

Maybe they do. 

Clients and prospects and colleagues–the people who read our newsletter or blog or follow us on social, the people who hire us or refer others to us–want to know that we have a life outside of our work. 

But again, there’s a limit. 

If you did something or saw something on your vacation you believe will interest readers or followers, tell them about it. But make sure it’s interesting. 

Maybe it’s a lesson you learned about how things are done in a different country or culture, something you’ve never experienced or thought about before, and maybe your readers will be interested to hear about that difference. 

Why would anyone be interested in what you ate for breakfast? 

Well, maybe you tried a high-protein, low-carb meal on the recommendation of a friend who has lost a lot of weight or improved a medical issue by doing that and you’re encouraged. Maybe some of your readers will be interested in trying that because they have a similar challenge, or they simply care about you and want to know that you’re doing well. 

Sharing personal stories is fine. But make them interesting. Relevant. Or fun. 

And don’t go on an on about it.

People want to know things about you beyond your resume. Tell them something. Just don’t tell them everything.

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Content marketing: is it right for your practice?

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Content marketing is a simple and effective way to market legal services. It helps prospects and the people who can refer them to find you, through search and sharing, shows them what you do and how you can help them, and shows them why they should choose you instead of other lawyers or firms who list their practice areas and services but provide little or no evidence of their knowledge and abilities.

It’s “education-based marketing” and has a long history of success in marketing professional services and other service businesses in a multitude of niches and markets.

But is it right for you?

Many attorneys say it won’t work for them because they don’t have enough time to do it, or they don’t have enough to write or talk about.

If that’s you, I urge you to try it, or, if you have tried it, try it again. Find a way to make it work because not only is it a simple way to bring in new clients, repeat business and referrals, it’s a great way to build your reputation as a leader in your practice area or market.

Even if you already have an effective marketing program in place and don’t “need” anything else, find a way to write or record something.

It doesn’t have to be brilliant. You don’t have to write journal-quality content, just a few words or thoughts or ideas relevant to the people in your target market or niche. A short message that lets you connect or re-connect with people you know and people you want to know is more powerful than you can imagine and takes less effort than you might fear.

Sending an email to 50 people is a lot easier than meeting with them in person, and nearly as effective.

You can write about subjects you’ve written about before (as I am doing right now); if it’s worth saying once, it’s worth saying again. And it doesn’t have to be original to you. Write about what other lawyers, experts, business leaders, authors, and others write or speak about. Tell why you agree with them or where you differ. What you liked about what they said and what you didn’t. Give your opinion, share your stories or thoughts, or just summarize theirs.

Or “steal” their ideas and write your own piece. Yes, you can. I do it all the time.

How often do you need to create or publish something? Once a week, or once a month, or even once in a while. Anything is better than “never”.

Hold on. Enough with all the questions. Instead of trying to figure it all out before you start, just start. Write something and send it to someone. Send it to one person. Someone you know or someone you want to know.

Can’t think of anyone? Send it to me.

Do it today. You’ll be glad you did.

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Easy-peasy content creation for lawyers 

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It doesn’t take a lot of time. You can use it to develop blog posts, articles, videos, podcasts, or any other type of content, and use that to bring traffic to your website and inquires about your services to your inbox, almost on auto-pilot. 

And no, it doesn’t depend on ai. 

It’s also a great way to meet prospective clients and other professionals, aka, referral sources, and simultaneously position yourself as a leader in your niche or market. 

Easy-peasy and a great marketing tool. 

What is this miracle method for building a law practice? Interviews. Ask someone about a subject that might interest your subscribers, readers, business contacts, clients, or prospects. 

You ask questions, they answer. They get exposure, you get content. Easy-peasy and as simple as it gets. 

Ask about their work, their area of expertise, a recent case or issue they handled. Ask about something they’ve done or are planning to do. Ask about changes in their industry, changes in the law, changes in their business or practice affecting their clients or customers. 

You can ask about the same subject they’ve talked about on their blog or in other interviews, or something completely different. How have things changed, do they have any predictions or desired hanges, do they have thoughts about something your readers should know about?

If they’ve written or spoken about a subject before, could they give your readers a summary or a few tips or a success story (or horror story) your readers might like to hear?

You can also ask them what they suggest you ask them. It makes the job easier for both of you when you know what to ask and they know what they will be asked. 

Where do you find people to interview? Anywhere. And everywhere. What do you read and who wrote it? What do your clients and prospects read or listen to? Who do they follow on social?

NB: this is one area where ai could help. Ask a chatbot to suggest content creators, authors, subject-matter experts, YouTubers or people in the news you might contact about an interview. 

Or throw a dart at a list and pick someone at random. 

There are an almost unlimited number of people you could interview, not just “willing” but thrilled to be asked, who have something valuable or interesting to say, about an almost unlimited number of subjects. 

Relax. You just ask questions. They do most of the work. 

It’s a great way to meet people in your industry or market. Networking on demand. If you’re shy or slammed for time, you can do everything on the phone or via email. And, if it goes as well as I’m sure it will, they might ask to interview you in return, 

Anyway, don’t overthink this. Once a month, or once in awhile, ask someone to tell you something about themselves or their work and use that to create a piece of content.

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Be normal

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News flash: lawyers are people. Human beings with personal problems, interests, and quirks. We have a lot in common with our bretheren (and sisteren) but we’re also different. 

Different personalities, looks, and styles. Which prospective clients notice, are attracted to, and remember. 

Which is why we all need to embrace our individuality and not try to be like everyone else. We need to be who we are, not who we think our clients want us to be. When we all look and sound alike, nobody pays attention.

We need to be who we are, but normal. Because clients don’t want to hire weirdos. 

Clients want an attorney who looks like an attorney. And sounds like an attorney. Professional, well-dressed, well-groomed, and well-spoken. 

Your headshot photo on your website and marketing materials needs to tell the world you know what you’re doing and are successfull doing it. The car you drive should tell the world you’re no slouch. How you dress, shine your shoes, and conduct yourself from the stage or speaking to clients and prospects and business contacts needs to fit an image that makes people like and trust you. 

You don’t have to hire a stylist or pay big bucks for a photo shoot. Just pay attention to the basics and don’t look like a slob. 

But don’t go the other direction, either. You don’t need $7,500 suits or $400 haircuts. Plastic surgery isn’t a requirement. You want to look your best but not look like you spend (your clients’) money recklessly. 

Perhaps the most important element to pay attention to is your writing. Your articles and blog posts, letters and emails, reports and memos, are often not only the first impression many people see of you, they live on the Internet for a very long. 

Write like a lawyer, but to be understood, not to impress. 

Spell-checking is a must. Grammar-checking and ai can help a lot. You don’t need to be paranoid about your writing or hire an editor for everything, but it couldn’t hurt to have someone look over your shoulder before you hit publish.

Lawyers are expected to write formally, mostly, use upper-and-lower-case words and complete sentences, avoid emojis, and do their best not to sound glib. But lawyers can also be familiar and informal, plain spoken, and down-to-earth. 

Don’t write like a professor or intellectual, unless you’re writing to professors or intellectuals. You can be warm and personable, and have a little fun with your words.

You know, normal. 

And if you want clients to feel comfortable with you and want to speak to you and work with you, you will. 

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Potty mouth

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The other day I started listening to a podcast about a productivity subject that interests me, but I couldn’t finish it. Not because the subject was dry or the content bad but because the presenter couldn’t seem to say anything without infusing it with curse words.

I just wanted to hear about the tools and the process, but every time there was another f-bomb or scatological reference, it was so distracting, I gave up.

I’m not a prude. I’m not strictly against cursing or rough language. But context matters, and when I’m listening to what is supposed to be a professional presentation, about a professional subject, I expect it to be done professionally.

This guy didn’t and it was off-putting. His manner of speaking made him look unintelligent and I judged the value of his content (that I didn’t stick around to finish) as unworthy of my time. It cost him a listener and potentional client.

I’m sure you understand this and don’t do what this fellow did. I know you are a professional and abide by professional standards.

So why am I telling you this?

To make a point about the importance of paying attention to what you say and do in front of clients and business contacts because some of them are judging you and the value of what you offer by what you say and how you conduct yourself.

It doesn’t mater how rough your audience might be, as professionals, we need to operate at a higher level.

Rule of thumb: if you wouldn’t say it in open court, don’t say it on stage or on YouTube.

But cursing is only one area we need to watch. I always have to look over my shoulder when I try to be funny and, too often, come off looking juvenile.

And, as I’ve mentioned before, politics is the third rail of interpersonal communication. Unless you have a political channel or have built your following based on who and what you support, or denounce, do yourself a favor and don’t go there.

Just don’t.

Religion? Lifestyle choices? Even something as seemingly innocuous as which celebrities you like and which ones you wish would stop talking, be careful.

There are a lot of opinionated people in the world and many are ready to “cancel” anyone who doen’t agree with them (especially lawyers, yes?), and you don’t need any of that.

This isn’t about pandering or being excessively timid. It’s about doing your job. It’s about knowing what’s important and what isn’t, and avoiding unforced errors.

I’m pretty sure nobody has refused to hire you because you didn’t curse enough or talk about politics enough. If you have a choice, and you always have a choice, don’t let anything get in the way of doing your job.

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Getting clients to choose you often comes down to this

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When clients and prospects read or hear your marketing message, what is it that persuades them to choose you instead of any other lawyer or firm? Your reputation? The way you talk about their legal issues and your solutions? Success stories of clients like them you’ve helped? 

Clearly, these are all factors. But when a prospective client finally decides to call for an appointment or fill out a form on your website, it often comes down to something much simpler. 

Your choice of words. 

Specifically, your use of “emotional trigger words” that evoke in them the desire to make the call or fill out the form. 

For example: 

  • You / your: Lawyers often speak in the abstract, hedge, attempt to be all things to all people. By trying to appeal to everyone, they weaken the appeal of their message and often get lower response.  The better approach is to personalize your message by speaking directly to the person who is reading it. Instead of saying, “We help clients create an effective estate plan,” for example, say, “Our services can help you protect your business and your loved ones.” 
  • Now / Immediately: You can create urgency, or enhance it, by telling people what to do and when to do it. “Call now to speak to an attorney about your case” is likely to get more calls than not telling them when to call. It also speaks to the fears or impatience many clients have about their situation, getting them to take action instead of waiting and considering other options.
  • Because / Why: When you tell people why they should respond, e.g., to get something, learn something, be able to do something, you’re showing them the benefits of doing what you’re asking or telling them to do. More people will respond when they clearly know the reasons why they should.

Effective trigger words might be those used by clients and referral sources in your target market, specific to the issues and desires associated with their needs or wants, as well as generalized words such as, “quick, simple, easy, better, proven track record, experience, guaranteed…” (assuming these aren’t prohibited or hyperbolic). 

Review your existing marketing materials and look for opportunities to make them clearer and more persuasive, more likely to get people to listen and to take action. A different word or phrase can make a big difference, changing the effect of your message from one that isn’t converting into one that consistently makes your phone ring. 

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The right way to share your knowledge

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If you meet with a prospective client, or even an existing client, and tell them what you know about a given subject, offering information and advice about that subject, some lawyers and so-called marketing experts will tell you you’re being foolish. Your knowledge and opinions are your work product, they say, and you should never give that away; you should be paid for it. 

There are others, myself included, who tell you just the opposite. If you do it he right way.  

“Give away lots of information,” we tell you. “Share your knowledge and ideas liberally, because education-based marketing is extremely effective at showing people what you do and how you can help them, and if you do it right, it can be some of the most profitable marketing you do. 

But first, it depends on your practice area and services.

If you handle plaintiffs’ personal injury, for example, free consultations convert to new clients often enough to make it worthwhile, which is why most lawyers in that area offer them. With other practice areas, it can be a different story, because it takes time to speak with prospective clients and indeed, time is our most precious commodity. 

The thing is, many lawyers refuse to use content marketing because creating content also takes time. 

What they don’t realize is that that while speaking with invididual prospects can be a costly use of your time and might not provide a sufficient return on your time, spending the same amount of time creating content is usually differeent, because content scales. 

You might spend an hour or two writing a newsletter or creating a video or article, but unlike meeting with prospects individually, that piece of content might be seen or heard by hundreds or thousands of people, which might result in dozens of new cases or clients. Over time, and with sharing and referrals, those numbers could be even higher. 

But there’s more to consider. 

Many lawyers believe in the value of creating content, and do it, but don’t put a lot of effort into it. Their content tends to be generic and overly simple. Their content tends to attract less sophisticated clients or freebie-seekers, and not necessarily the best clients.

Better clients are attracted to better content. 

Which is why you should give away not just any ideas but your best ideas. 

Don’t hold back. It’s just information. If you give these away, you still have them and can use them again and again. 

If the information is good enough, it shows clients that you’re not like other lawyers, you’re different and better, and they can see why they should hire instead of those other lawyers.

If you want to attract the best clients, give away your best ideas. 

One marketing expert got it right when he said, “Be stingy with your time but generous with your ideas.”

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Don’t stop talking about the law

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You have a newsletter, blog, podcast, or video channel. You create content for subscribers and followers, clients and prospects, and business contacts, and show them what you do and thus how you can help them or people they know. 

And it works. It helps you build your practice. 

Content about legal problems and solutions is a simple and effective way to educate your target market, drive traffic to your website, build your email list or social media following, attract leads and inquiries for your services, and otherwise get more cases and clients. 

So, don’t stop doing it. 

But there’s another way to use content to build your practice. 

Besides “legal” content, you can also create content about subjects that interest your subscribers and followers:

  1. Content about their industry, market, business, or local community, and/or 
  2. Content that could interest “anyone”.

Content about their industry or market is pretty straightforward. If you target small business owners, for example, you can create content that shows them how to get more customers or clients, improve their marketing or advertising, lower their expenses, or increase their productivity. 

You can write this yourself, outsource it, or interview subject-matter experts or your clients. 

What about content that might interest anyone? Here are some ideas:

  • Word-of-the day
  • Interesting quotes
  • Trivia
  • On-this-day in history 
  • Quizes
  • Human interest stories
  • Product recommendations

Just about anything, really. But it’s probably a good idea to stay away from politics, religion, and inappropriate humor. 

Either of these two types of “other” content gives your readers a break from your usual fare, which they might have stopped reading or watching if they haven’t recently had a legal issue. It might also make your content creation more enjoyable if you feel you’ve already said everything you need to say.

Of course, continue creating a preponderance of “legal” content, in the neighborhood of 80-90%, and a small percentage the other categories. You can also append “other” content to your regular legal content, adding a quote or interesting fact to the footer of your regular post.

But don’t be afraid to let go of legal-only content and do something different. 

You might be surprised so see that your “other” content gets more comments, more suggestions and ideas, and more re-posting and sharing; that engagement is far greater than you now get with your “regular” legal content. 

Would it be okay if your “other” content makes your numbers blow up?

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You talk too much

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If you’re not getting enough leads or inquiries from prospective clients about your services, if you’re not booking enough appointments for consultations, there might be a very simple reason. It might be because you’ve already told them everything (they think) they need to know. 

Information is good. Educational marketing is highly recommended. But if you put too much information in your marketing materials and answer too many questions before a prospective client speaks to you, you might be shooting yourself in the foot.

In marketing, your job isn’t to tell people everything. It’s telling them enough to get their attention and prompt them to want to know more. You do that not by giving them more information but by withholding it.

Each question you answer in your article or email or ad risks making prospective clients less likely to contact you. 

And that might be why you’re not getting all the leads you want. 

But this doesn’t mean doing what a lot of attorneys do, giving no information. You can’t expect client inquiries if your marketing materials provide little more than a list of practice areas or services. 

You need to strike a balance. 

Give enough information—about the law, about what you do and how you help your clients—to intrigue prospective clients and motivate them to contact you about their specific situation. 

Don’t tell them everything in advance. But don’t tell them nothing.

Make them curious enough to visit your website, download your report, sign up for your seminar or newsletter, or make an appointment. 

Make them curious enough to take the next step. 

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