Email marketing (isn’t) dead

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In fact, it’s better than ever. And better than just about any other type of marketing an attorney can do.

It’s better because it lets you communicate directly with past clients, prospective clients, and people who can refer, endorse and recommend you. 

You can’t beat the price, the ease of use, or the speed with which email can produce results. A simple click and in a few minutes or a few hours, a new client could sit across from you, filling out paperwork and writing a check. 

Why do some people say email marketing doesn’t work? Because they haven’t done it right, or done it at all. 

Email doesn’t work when the emails are poorly written, uninteresting, or fail to tell readers what to do next.    

Email doesn’t work when sent to people who haven’t heard from the sender in a long time and don’t remember them or never knew them, e.g., spam, and people who don’t need or want legal services or know people who might. 

Email doesn’t work if the emails don’t get opened because they lack a compelling subject line. 

Email doesn’t work when they don’t give readers a reason to respond or don’t carry a sense of urgency. 

Email doesn’t work when emails are sent too frequently, or, more likely, not frequently enough. 

And, for a lawyer, email doesn’t work when it lacks professionalism and trustworthiness, e.g., they make the lawyer look silly or desperate. 

On the other hand, when done right, email marketing is one of the best kinds of marketing a lawyer can use. 

Done right means building an opt-in list, staying in touch with the list, and providing value to your readers. 

That’s good news because you can do that without breaking a sweat (or your bank account). 

Your email may be brief. You don’t need to write every day. You just need to say enough, and often enough, to stay in the minds and mailboxes of people who can hire or refer you, and give them reasons to do that.

Here’s how to get started: 

How to make your phone ring

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What’s your story?

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To build your practice, you can tell prospective clients all about your capabilities and experience, and you should, but if you want to stand out from other lawyers and firms, if you want to get hired, you should also tell them your story. 

I don’t mean your client success stories, although you should tell these, too. I’m talking about your story. 

Who are you? Why did you go to law school? What do you love about what you do? 

Tell them what drives you to get up early or stay late. Tell them what makes you happy, and what doesn’t. Tell them what you’ve done in the past and what you want to do in the future. 

And why. Especially why.

You know, your story. That’s what clients buy.

Facts tell but stories sell. 

Stories invoke emotions and emotions drive decisions. 

The facts show people the benefits available to them when they hire you and speak to your ability to deliver those benefits. These are clearly important components of marketing. But you can’t depend on facts alone to get someone to hire you. 

You have to make them feel something. 

You may think you don’t have a compelling story to tell. But you have one. It’s in you and you need to find it.

It will take some work. But you can do it. 

And it will be worth the effort. 

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Maybe it’s time to put your marketing on a diet

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Have you ever found marketing overwhelming? You don’t know what to do, what to change, and what else you add to improve your results? 

Of course you have. 

One way to sort things out is to put your marketing on a diet. Specifically, an “elimination diet”. 

In the dietary world, an elimination diet is “a short-term eating plan that removes certain foods that may cause allergies or digestive reactions, then introduces them one at a time to determine which foods are well-tolerated and which are not.” 

With your practice, you stop some or all (elimination) of your marketing, add things back one at a time, and measure your results. 

What’s working? How much time does each strategy take? What are your expenses and your return on investment? 

And which strategies feel right and come naturally to you, compared with others that you have to force yourself to do? 

You may find that some things you’ve been doing are too expensive (e.g., certain ads) or time consuming (e.g., networking). You may find that some things work better than you thought and you should expand them, or realize that adding more follow-ups or changing the order of the follow-up messages might improve results.

Now, I know what you’re thinking. You’re thinking you don’t want to stop doing things that are working, and that’s fine. Keep them and eliminate the things that aren’t. 

Or, the things you don’t like or aren’t good at.  

If you eliminate something and have second thoughts, or find you have more time to implement them, you can always re-start them. 

This process gets you thinking about what you’re doing instead of working on autopilot and allows you to make better decisions.

Which leads to better results. 

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How to get more testimonials (and why you should)

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Testimonials for your services help you sell more of them. Prospective clients read your web page, email, or ad, learn all about your services and offer, and are interested. 

But they’re not sure. There are many other lawyers and firms who do what you do. How do they decide who to choose?  

They look at what your other clients have said about you. 

Other than a direct referral, nothing makes a stronger case for choosing you than testimonials.

Problem is, testimonials rarely show up on their own accord. You have to ask for them because people are busy and don’t think about testimonials, or don’t think you want or need them.

But many will provide them if you ask.  

When a client thanks you for getting them a good outcome on their case, or says something nice about you or your staff, that’s a good time to ask. 

Be direct: “That’s so good to hear. Would you mind if I mention that on my website?”

If they hesitate, tell them you won’t use their name, just their initials or first name and last initial. It’s not nearly as good as their full name (and photo, city, company) but better than no testimonial. 

Much better. 

If a client praises you or thanks you via email, or posts it on social media, ask if you can use a screen shot (and blot out their name and email address). 

One of the simplest and most effective ways to prompt your clients to supply testimonials is to survey them. You can give survey forms to clients at the end of their case, mail them, or post them online and link to them in your newsletter. 

If you do seminars, pass out surveys or evaluations at the end. Attendees aren’t recommending your services, but that’s okay. They’re recommending the quality of the information you provided, and describing your thoroughness and personality.

Prospective clients would like to hear that. 

If you’ve published a book related to your practice, look at the (good) reviews. These are public and you can screen shot them and use them, (but it’s best to ask for permission).

Another way to prompt for testimonials is to ask clients if they will recommend your firm to friends or business contacts. Thank them, give them some business cards to pass out and ask what they will say about you. Write that down and ask if you can mention that in your marketing. 

When you have several testimonials in hand, package them up and send them to clients, subscribers, and prospects, and mention how much you appreciate hearing these great comments.  

Your satisfied clients, your subscribers and social media followers, appreciate your work and are willing to provide testimonials.  

All you have to do is ask.

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If you want more clients, read this NOW!

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Effective marketing of legal services, or anything else, does 3 things:  

  1. It gets the prospect’s attention and stimulates DESIRE for something they want, a benefit, and sets the stage for taking the next step.  
  2. It tells them what to do—the ACTION you want them to take. You want your prospects to call, fill out a form, email, subscribe, watch a video, read something, or take some other action.
  3. It tells them WHEN to do it. Ideally, you want them to do it NOW. “Immediately, if not sooner,” as my grandfather used to say. Tell your reader or listener to take immediate action, or as soon as possible, because people are busy and think they’ll do it later, but of course, “later” never comes. 

The title of this post told you to read it now and gave you a good reason, i.e. to get more clients. Since you’re reading these words, it did its job. 

It got attention, stimulated desire, and prompted you to take action. Three keys to effective marketing. 

Write these down (now, so you don’t forget) and use them in all aspects of your marketing. 

Unless you’re not interested in getting more clients. 

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3 questions that can increase your income

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Why do clients choose you instead of any other attorney? You need to know.

What’s important to them? Why did they search and find your listing or profile? Why did they hire you? 

In short, what is their motivation?

The more you know about their motivation, the better able you’ll be to improve your marketing message and appeal to your ideal client. 

Fortunately, you can figure out most of this out by asking just three questions: 

  1. What outcomes are prospective clients looking for? 
  2. What is their top priority in choosing an attorney or firm? (Experience, size, resources, accomplishments, location, recommendation or referral, fees, etc.)
  3. Have they hired attorneys before and what was their experience with them? 

Talk to or survey current and former clients and ask them. When a prospect contacts you, see if you can deduce the answers to these questions through their questions and comments, or just ask them. 

Demographics (age range, location, income level, etc.) can help you target the right prospects (and avoid the wrong ones). But to get those prospects to call, make and keep an appointment, and hire you, you need to know their motivation. 

The Attorney Marketing Formula

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Don’t sign up one new client when you can sign up three 

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If you want to grow your practice quickly, structure your marketing and practice management so that each new (or existing) client introduces you to their friends and business contacts.

Their contacts might have the same or similar needs and interests and have work for you. Immediately or sometime soon.

How can you meet their contacts? You ask. “Who do you know who might need/want/be interested in…” your services or offer? When they acknowledge they know someone, ask, “Will you introduce me to them?”

Yes, in can be as simple as that.

But there is something even simpler.

Instead of asking for an introduction, which might be premature, inappropriate, or uncomfortable for you, offer to make your valuable content available to their contacts.

Their contacts might like to read your newsletter, watch your videos, or see your presentation. They might love to have a free copy of your valuable report or dial in to your conference call.

When you offer to allow contacts to access your content, you’re likely to get a ‘yes’. Much easier on you.

It’s also easier for your clients.

They don’t have to tell their contacts much about you, because the offer isn’t about you or your services (yet), it’s about your information.

Their contacts consume your content, and your content sells them on you.

That’s how you get three new clients instead of just one.

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Your perfect client 

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I can’t tell you what type of client is right for you and your practice. But you should be able to tell me. 

You should be able to describe them in terms of their legal issue, of course, but also by their industry or market, their financial strength, their experience with lawyers, the volume of work they can provide, and many other factors. 

You should be able to describe your ‘ideal’ client. 

Clients who will eagerly hire you, pay what you ask, give you lots of work, stay with you for years, and recommend you to their friends and business contacts. 

I can’t tell you who they are, but I can tell you who they aren’t. They aren’t “anyone” with a legal problem you are qualified to handle. Because no matter how good you are at what you do, you’re not going to appeal to everyone.

  • Some prospective clients want to work with a big firm. Some prefer a sole practitioner.
  • Some prioritize low fees. Others are willing (and able) to pay more for more experience or premium service.
  • Some want a lawyer close to their home or office. Some are comfortable working remotely.
  • Some want a lawyer who speaks their primary language. Others will hire a lawyer who has an employee who can translate for them. 
  • Some want a lawyer or firm that specializes in a specific practice area. Some want a firm with multiple practice areas. 

And the list goes on. 

You may want to appeal to everyone with a legal problem you are qualified to handle because it means a bigger market. But from a marketing standpoint, it’s a bad idea.

Because you won’t appeal to everyone.

And if you try, you will weaken your marketing message and lessen your appeal to your ideal clients. 

Your ideal clients see your marketing message and immediately identity that you are speaking to them. If your message doesn’t do that, a prospective client will assume you’re not the right lawyer for them. 

It comes down to this: if you want to attract an abundance of ‘perfect’ clients, your marketing should instantly communicate that you are the ‘perfect’ lawyer for them. 

And you can’t do that when you try to appeal to everyone.

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You and only you

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You’re not merely good at your job, you’re the best in your marketplace. That should be your mindset and marketing message. 

You’re the best lawyer for the job. The only lawyer your clients should choose. 

Yes, it borders on arrogant and is open to dispute. But it is the very message your clients want to hear, the very message that will attract them to hire and refer you. 

Clients want to know they’re getting the best advice possible. Not just good advice, the best. 

They want to know that you will take care of them, work hard for them, and competently and completely solve their problems. And do it better than anyone else. 

You want them to know you are the best lawyer for the job, and hiring anyone other than you would be a colossal mistake. 

To accomplish this, you have to believe it’s true. If you don’t, if you think you’re good but not necessarily better than anyone else, it will show. 

If you don’t believe you are the best of the best in your market, you need to work on that. You need to improve the quality of your services, add more value, work harder, or target a different market, one that is aligned with who you are and what you offer. 

Or all of the above. 

So that when you say you’re the best, you believe it, because it’s true.

When you believe it, your clients will believe it and you won’t have to use clever marketing (or lie) to be seen as the best choice. 

You, and only you. 

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Help me help you

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A client tells you what they want, but what they want isn’t necessarily what they need. 

They tell you they want surgery to repair their medical problem and need money to pay for it. What they need is a second opinion, more options other than surgery, and if there are no other options, only then money to pay for the surgery. 

The client tells you they want a divorce. What they need is information and advice about separation, support, custody, counseling, and a path to reconciliation. 

What the client (says) they want isn’t necessarily what they need. They may not know their options, fully understand them, or appreciate their significance. 

The best lawyers educate their clients and help them understand their options, and why the course of action their lawyer is recommending is their best choice. 

When you educate your clients, 

  • The client can get what they want AND what they need
  • The lawyer ends up with a satisfied client, or at least a client who makes an informed decision and doesn’t blame the lawyer for a negative outcome
  • The lawyer’s reputation for knowledge, understanding and patience grows, attracting more clients

Educating your clients is a big part of the job. You can (and should) start doing that job before anyone hires you.

Teach the marketplace about the basics in newsletters, blog posts, seminars, or videos. They will still need to hire you to get your advice about their specific situation. 

If you do a good job of educating them, they will. 

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