Use more legalese, not less

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Many experts tell you to “speak like your prospective clients speak,” mirroring and matching their language, word choices, and style, so they will more easily understand and relate to you. 

They say that most people don’t have a legal background and might be confused and/or intimated by your use of legal terminology and references. 

Basically, they’re saying “don’t talk like a lawyer”. 

I disagree. 

Prospects are looking for a lawyer or looking to learn something that might lead to hiring a lawyer. They expect you to act and speak like a lawyer, and if you don’t, they may think you don’t have the requisite experience and gravitas they’re seeking.

In addition, using appropriate legal terms will help people searching for those terms to find you.  

So don’t eschew Latin and legal terms-of-art. But make sure to explain what those terms mean and use examples and stories to give them context that might be important to your reader. 

You want your reader to understand you but you also want them to know you understand them. So, also make sure you speak like them.

Localize your message by using your target market’s terminology and references. Mention the names of well-known people in their industry or market, for example, as well as problems and solutions that are familiar to them.

Do both and not only will your readers and listeners better understand your message and how it applies to them, they will be more likely to see you as a better choice for them than other lawyers who don’t speak their language.  

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My 3 favorite sources of ideas for blog posts and articles

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My goal is to write something people need to or want to read, aka “quality and value,” and do it quickly so I can get on with the day. 

If that works for you, consider using one of these 3 sources of ideas:

(1) Respond to questions (from readers, subscribers, clients, etc.) 

Don’t underestimate the value of simply answering questions about your area of expertise. You have plenty of information and relevant examples from your practice to write about, and if one person is asking about a subject, you know others want to know the same thing. 

Check your email, questions and comments posted on social, and you might have enough ideas to last for months.

(2) Write what other lawyers (bloggers, experts, etc.) are writing about. 

I get a lot of ideas this way. It’s easy to adapt a business consultant’s article about marketing or customer relations or productivity, for example, to something appropriate for my market (that means you). 

When you’re fresh out of ideas, these articles are a good place to refill your tank.

I might use some of their ideas and add my own, or none of their ideas except the basic concept that caught my attention. I’ll change the headline, add my own irreverent style, and have an article or post that is completely different from the original.  

(3) Write about something you saw, or that happened in your work or personal life. 

Yes, you should write about your latest case or one you heard about from a colleague. But don’t ignore your personal experiences, which can be a fertile source of material.

For example, you might take your kid to a doctor’s appointment and be asked to supply information you know they don’t need and shouldn’t ask. You could write about HIPAA, or use that experience as the lead to an article about how you go out of the way in your practice to protect your clients’ privacy and rights. 

Or, you might be out shopping and hear someone accuse someone of hate speech. In the US, you might use that to explain the meaning of free speech and the US Constitution.

Do you live in a city with potholes gone wild? You might write about what to do if your reader sustains property damage or bodily injury by driving over one.

Ideas are everywhere. If you pay attention, you will never run out. 

More ideas for content

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The problem with lists

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Everyone uses lists to record information and convey that information to others in a way that’s easy to follow. We use lists in our work, for research, opening and closing files, and every step in between. 

We give our clients lists of things to do, and things to avoid, and lists of the steps we will take with their case, and they like knowing what to expect. 

We also use lists in our marketing, so we can do things quickly and efficiently, in the right order, without having to think about what to do each time. And because our readers like posts that contain lists, we use lists in our content marketing.

When a business lawyer publishes a post that promises, “21 ways to use the law to increase your bottom line,” for example, this usually attracts prospective clients in their market. “There’s got to be at least one or two of those ways I can use,” they think, and they read (scan) the post to find out.

List posts work, and you should use them liberally in your content marketing. 

Okay, so what’s the problem? 

The problem is that because list-posts work and are easy to write, everyone writes them. Lawyers, consumer and business writers, bloggers, consultants, et al., know that list posts are popular (by looking at their statistics), and so they write lots of them. 

Therefore, while you should use lists in your content, you shouldn’t rely on them exclusively. 

Use your knowledge and experience and credibility as a lawyer to write more thoughtful, in-depth content, the kind only a lawyer of your experience and standing can provide. 

Clients prefer to read and hire experts. A thoughtful piece by an attorney who practices in the area they need help with is more valuable to them than a simple list by a blogger. 

So, you need both. 

Write simple list-posts to get traffic and opens, and authoritative posts to “sell” readers on following and hiring you.

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Too long; didn’t read

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Lawyers tend to write articles and documents and memos and cover letters and emails… that are too long. They seek completeness and accuracy and to persuade someone of something, but often wind up doing anything but. Their writing is often long-winded, repetitive, boring, and ultimately persuades no one. 

Search engines favor longer articles. But to be effective, they have to be well written. If they are, in terms of sales, long copy usually pulls better than short copy.

What can you do? Learn how to write long copy effectively or hire someone to do it for you. One takes time and practice, the other takes money and the good sense to invest it. 

But that’s not the end of the story.

Yes, write long when you’re selling something (your services) or want to make love to Miss Google. But it’s okay to write short copy in your blog or newsletter, on social, in email, and for other purposes. In fact, it is often the best thing you can do.  

Writing shorter pieces allows you to write more often. Your audience hears from you more frequently and is more likely to read what you wrote. That gives you more opportunities to “speak” to them and remind them about what you do and how you can help them. 

You’re able to be in their minds and mailboxes more often, leading to more new clients and legal work for you.

This is a short message. If you got this far, it means you read it. We connected. That’s good.

Something else. Not only does writing longer articles mean you connect with your audience less frequently, your readers often save those longer articles to “read later” and we all know that later often never comes.  

Yes, they do see that you emailed them again or published another post and that has value even if they don’t read your message. But it’s better if they do. 

Ultimately, the best thing to do is to write both long and short articles, posts, and emails, and let each do their job. 

How to start and write an effective email newsletter

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My favorite outline

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Yesterday, I talked about the value of outlines and why you don’t always need them, especially when writing a short article. What I didn’t say is that having a supply of go-to outlines available can make help you write faster and better articles, whether long or short.

In your writing toolkit, you should have a list of the basic outlines at your disposal, such as these classics: 

  • The listicle: a simple, unordered list of various points, tips, techniques, problems, resources, questions, etc. Examples: 7 books everyone should read this year, Questions most people ask an Estate Planning Lawyer, 10 tips for organizing your legal documents. 
  • How-to/process: show the reader a step-by-step process for doing something, the benefits of doing it, and what might happen if they don’t. Examples: How to find a good bankruptcy lawyer, What to do if you’re in an accident, How to file a quitclaim deed. 
  • Story: what you (or someone else) did, what happened, what you learned, and how the reader can use this in their own life or business. Examples: How minimalism helped me become a better lawyer, My most difficult case and how I won it, What I learned about leading a successful life from a 70-year old history book.
  • A better way: challenge something everyone does or believes is true and show them why this is wrong or there is a better or easy approach. This type of outline includes the following parts: (1) Most people think/believe, do; (2) This is a mistake/ineffective/wrong; (3) It doesn’t solve the problem or accomplish the goal and can make it worse; (4) A better approach/way to think is

“A better way” outline is good for lawyers because by challenging conventional wisdom, it can position you as a thought leader, differentiate you from your competition, and stimulate word-of-mouth from those who like your better way and those who don’t.

 Which is why this is my favorite type of outline, and why I’m using it in a book I’m writing. 

How to use a newsletter to build your law practice

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Writing without a net 

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There are good reasons to create an outline before you write and with longer pieces, I usually do. I choose an idea, a working title, a list of points I want to cover, and some examples or stories to include. I often change these, but it gives me a place to start. 

Which is usually the most difficult part of the writing process. 

With shorter pieces, I rarely outline because I have only a fragment of an idea floating around in my head. 

Someone asked me a (marketing or productivity) question; I saw an article about a subject that interested me; I learned something from a video I wanted to share. That’s usually enough to prime my writing pump and I start writing, often with little or no idea of what I’m going to say. 

Which is what I’m doing right now. 

The genesis of what you’re reading is an article I read about writing blog posts. I zeroed in on the subject of outlining and realized I had something to say about that—that despite the value of outlining, it’s not always necessary, and sometimes, makes the writing more difficult. 

You can just start writing and see where it goes.   

Yes, it’s usually messy. Without an outline, sometimes you waste a lot of time trying to find your message and the best way to present it. But the other way, outlining first, can be equally messy and time consuming, especially when you think you know what you want to say (but don’t) or, as I often do, you change your message (often several times) before you finish. 

I also find that writing without an outline often leads to “fresher” writing. Instead of pure logic, you’re guided by what feels right, just as extemporaneous speaking often does.

It sounds like I’m saying, “Don’t force it, do what works for you” and I am. As a busy professional who has other things to do, strictly adhering to what your English teacher (or law professor) said to do isn’t the aim. It is to get something on paper and out the door.

IRAC be damned.

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Why you need a story diary

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You are a storyteller. You tell them to friends, colleagues, clients, and juries. You put them in blog posts, articles, and presentations. You use them to make a point or share a light moment. 

Stories are how humans connect with each other. They help us win friends and influence people. 

And you need a steady supply of them. 

Where do you get them? By keeping your eyes and ears open and noting what other people talk about, write about, and do. You get them by observing your world. 

The best stories are usually about things you did or that happen to you because you have an emotional connection with those stories (and the people in them).

You solved a problem, did something new and interesting, or met someone who made an impression. When you share these stories, you help people understand, appreciate, and remember your message. 

And you.

When you talk about a troublesome case, for example, you help the reader or listener step into your shoes, see what you saw, and feel what you felt. It’s an effective way of illustrating something important or something you care about and think your audience will, too. 

Now, since stories are so valuable, you should create (or expand) the habit of collecting them. 

Set up a “story” file and add notes and articles and quotes you might use someday. In addition, take two-minutes at the end of each day and make a note of what you did (or saw or heard) that day. 

Who did you speak with? What problems did you solve or work on? What did you see or hear?

Did you sign up a new client? Settle a case? Improve a skill or start learning a new one?

Record your day in a diary or journal. You don’t need to write out the entire story. Just jot down enough details to help you remember it when you want to use it.

Your journal will make you a more effective writer, speaker, and communicator. It will help you win more friends and influence more people.

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Ai ain’t Cyrano

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Ben Settle was talking about email copywriting, but it applies to any kind of writing if your objective is to get someone to do something, buy something or believe something. 

So, writing.

And we would do well to remember it when we toy with the idea of using Ai to do all of our writing.  

It might be a good idea if you just want to shovel words at a reader. But not if you want to persuade them (and get paid lawyer money to do it). 

Settle said, “Email is a transfer of emotion and energy from writer to reader”. 

Which is something Ai can’t do. 

A professional copywriter can. You can. But Ai can only transfer information, not emotion or energy, which is why we shouldn’t let it turn our heads.

Use Ai for research, for outlining, for ideas, even for first drafts. But not for anything that requires the human touch. 

Someday? I don’t think so. But what do I know? I’m only human. 

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The “one thing” every lawyer can do to build a more successful practice

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I often refer to the “Focusing Question,” posited in the book, The One Thing: ‘Ask yourself, “What is the ONE thing I can do such that by doing it, everything else will be easier or unnecessary”.’ My usual advice for lawyers, of course, is to improve your marketing. 

And I’m not going to change my mind about that today. 

There’s nothing more important or remunerative than getting better at bringing in new business and keeping it. 

But there is something that is a close second.  

If you’ve read me for a while, you won’t be surprised to hear me say it is, “improve your writing”. 

Yes, many lawyers have brilliant practices or careers without being talented writers. Trial lawyers might be good orators, for example, business lawyers, good negotiators or networkers, and those skills can more than make up for any deficiency they might have with a pen or keyboard. 

But any lawyer can be even more successful if they are also good writers. 

But you know this. You’ve heard me talk about it enough. About how improving my writing helped me build my practice and several successful businesses. 

For one thing, writing is a key component of marketing. Yes, you can delegate or outsource much of your writing, and many successful lawyers do, but for instructing those writers (and/or ai) about what you want done, and making sure you get it, there is no substitute for having some writing chops yourself. 

Besides, the most effective writing you do will come from you. And only you. 

Improving your writing will help you create better content, achieve greater engagement with your clients,  your social media crowd, and your professional contacts. You’ll get more repeat business and referrals and build your professional reputation, all with the power of your words. 

Improving your writing will also help you create better content and better work product, and do it faster. If it now takes you two hours to write an article, but you can get to where you can do it in 30 minutes, would that be valuable to you? 

Writing is also a competent in thinking, planning, and strategizing. The more you write, the better you become at formulating ideas and plans. 

So, how do you get better (and faster) at writing? By writing. You can benefit from reading books and taking courses, but there is no substitute for putting your butt in the chair and pounding out words. 

Hold on. I know you already do a lot of writing. It’s a big part of what lawyers do.

Do more. 

Write something other than your regular work and do it every day, even for 5 minutes. “Free write” to limber up your writing muscles and let your words pour out onto a page. Don’t worry about how good it is. Nobody will see it until you show it to them, and for now, you don’t have to do that. 

Write a journal, scribble a half page of ideas, or re-write your notes about something. The idea is to move your hand and spit out words and do that as often as possible. 

When I started, I did it first thing after I rolled out of bed, yes, before coffee. With my brain half awake, I was less critical and learned to write freely and naturally. 

Was it any good? No. That came later. But it came, and if you keep at it, it will come for you. 

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The best way to improve your content

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Content means information, right? About the law, how to recognize a problem, what to do and not do, what an attorney can do to help them (and why it should be you).

All good, but not necessarily compelling. 

You want readers to take action: click and visit your pages, read your articles, download your reports, view your presentation, and especially to contact you and hire you (or refer you). 

There are several ways to use your content to accomplish that. 

You can overtly disagree with what other lawyers say, to show the reader you’re different, i.e., better. Don’t just tell them what’s available, give them the pros and cons of various solutions, provide more nuanced comments about the risks, and follow with a well-reasoned recommendation. 

Tell them what and why. 

If you’re hesitant to do that without first speaking to the reader about their specific situation, use “if/then” writing to cover yourself and provide additional context. 

Another way to stand out and get readers to see you as the better lawyer is to explain how things work in the “real world”. Take them “behind the curtain” and show them why things are done one way and not another.

Or, when other lawyers provide “just the facts” and are serious and boring, you might take a lighter approach (if appropriate) and make your content more interesting and maybe even fun. 

The best thing you can do? Provide client success stories, to illustrate your points and show readers there are solutions to their problems—here’s proof. 

Give them hope while you educate them. 

But many attorneys tell client success stories. If you want to be more effective, don’t just tell the stories, make them personal. Tell the reader what the client told you, what you thought, how you felt, and what you did (and why).

Personal stories, for the win. 

You want readers to see you in their mind’s eye, asking questions, feeling what the client felt, considering the facts, weighing the options, and then being an advocate for or advisor to your clients. 

Why get personal? Because prospective clients not only want to know about their risks and options, they want to know what it would be like having you as their attorney. 

If you want to demonstrate your knowledge and experience, write about the law. If you want to build a following and get people to choose you as their attorney, write about your personal experiences.

How to write a newsletter that brings in more clients

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