Would you take medical advice from a physician who smokes?

Share

Would you follow the advice of a medical doctor who smokes cigarettes? Years ago, maybe. Today, you’d hesitate to listen to someone who should know better. I know I would. 

I thought about that yesterday when I went to a gym to get information about signing up for strength training, something I’ve been thinking about doing recently. I met with a trainer who evaluated me and told me my options. In addition to her experience as a trainer and coach, she said she was a certified dietition and could advise me accordingly. 

I didn’t sign up with her. 

Unfortunately, she was not in good physical shape. She was more than moderately obese and, to my eye, clearly enflamed, ostensibly from a poor diet. 

I don’t want to hire someone who is a walking incongruity, any more than I would hire a physician with a raspy cough. 

What does that have to do with attorneys? 

Everything. 

No matter how much knowledge and experience you have, no matter how good you are at your work, if you don’t look the part, you can’t be surprised if clients don’t hire you. 

You’re advising them about buying a business, getting a good settlement, or protecting their assets. You have to look like you know what you’re doing or you’ll scare them off.

It reminds me of when I first started practicing and didn’t have a lot of money. I made sure clients didn’t see the beat up old car that got me through law school. I had one or two decent suits and made sure clients saw those, not the old stuff in my closet. 

When I met with a client, I didn’t let them see the tiny office I could barely afford, I always met them in the conference room. 

I looked successful and eventually I was. 

Which leads me to ask, are you doing anything that might cause clients and prospects to hesitate to hire you because you don’t fit the image they expect and want? 

If you do, you probably need to do something about that. 

Clients want a lawyer who knows what they’re doing and is successful doing it. Make sure you give them what they expect. 

You have to look the part. When you speak to them, or write to them, you have to sound like the expert they need to solve their problem or achieve their obective. 

And have lots of clients to prove it. 

If you don’t, am I telling you to fake it until you make it?

Damn right I am. 

Share

Bad marketing advice for attorneys

Share

“Stop talking about yourself”. That’s the advice we’re often told about marketing, but I don’t agree with it. Most lawyers need to talk about themself more, not less. 

But there is a limit. 

If you added a new article to your website or recorded a new video, if you’re writing a book or speaking at an upcoming event, if you were just hired by a well-known client, tell your subscribers and followers about it. 

And tell them why they should care. 

If they read your article or come to your event, what will they learn? How will they be better off? If you hired a new adminstrative assistant, how will this help you do a better job for your clients?

If there’s a benefit to your reader or follower, talk about it. That’s something they will definitely want to hear. 

Why should they care that you were just hired by a well-known client? You may be proud or excited but what’s in it for your other clients?

Sometimes, the benefit is implied. If a well-known company in their niche hired you, it suggests to your other clients that they are in good company. Clients want to hire attorneys that are in demand by other clients, especially when they are well-regarded in their market or industry. 

Okay, but what about sharing personal stuff? Nobody cares about what you ate for breakfast or where you went on vacation. 

Maybe they do. 

Clients and prospects and colleagues–the people who read our newsletter or blog or follow us on social, the people who hire us or refer others to us–want to know that we have a life outside of our work. 

But again, there’s a limit. 

If you did something or saw something on your vacation you believe will interest readers or followers, tell them about it. But make sure it’s interesting. 

Maybe it’s a lesson you learned about how things are done in a different country or culture, something you’ve never experienced or thought about before, and maybe your readers will be interested to hear about that difference. 

Why would anyone be interested in what you ate for breakfast? 

Well, maybe you tried a high-protein, low-carb meal on the recommendation of a friend who has lost a lot of weight or improved a medical issue by doing that and you’re encouraged. Maybe some of your readers will be interested in trying that because they have a similar challenge, or they simply care about you and want to know that you’re doing well. 

Sharing personal stories is fine. But make them interesting. Relevant. Or fun. 

And don’t go on an on about it.

People want to know things about you beyond your resume. Tell them something. Just don’t tell them everything.

Subscribe to the Attorney Marketing Letter. It’s free

Share

Pulling is better than pushing

Share

There are times when you need to push a client to do something or stop doing something. There’s a deadline approaching, they’re dragging their feet and need to make a decision about something, new facts have come to light they need to consider but aren’t. 

Or they owe you money and you can’t continue working until they get current. 

You’ve told them, advised them, given them more time, but they’re not doing what they need to do. 

This isn’t just an issue with existing clients. It also exists with prospective clients who have a problem that isn’t going away. They need your services,  perhaps desperately, but don’t hire you, or apparently anyone else. You follow-up with them again and again but at some point, it’s clear they want you to stop. 

With clients, there is a relationship and you give each other the benefit of the doubt. With prospective clients, that dynamic doesn’t exist and the more you follow-up, the more they resist. Soon, things can get ugly.

Client or prospect, instinctively, or ethically, you want to push them. Remind them again, remind them more urgently, warn them, or otherwise push them to do what they need to do. And, it’s necessary and important, you should. The problem is, the more you push them, the more you run the risk of alienating them, or, in the case of getting them to pay you, appearing desperate. 

Not good.

You have to do what you have to do, of course, and if pushing them is what you have to do, you do it. But if you can, instead of pushing, it’s always better to pull. 

What does “pulling” mean? It means encouraging and suggesting and resasoning, not pressuring. It means building regular follow-ups into your management and marketing systems that, as much as possible, automate the process without making it look anything but reasonable and necessary. 

Instead of coming after the client or prospect and annoying them into compliance, you have a system that does most of the work for you, inviting, explaining, reminding, gently increasing the urgency and frequency of contact over time. 

It might also mean having someone else on your team contact them, someone who might be better at the job, but even just having a different person do the job could make all the difference.

If you don’t have to push, pull. Pulling makes you look like you know exactly what you’re doing and are doing it on their behalf. 

Pushing makes you look unprepared, adversarial, desperate. 

Nobody likes a pushy lawyer. Unless, of course you are that lawyer, you’re pushing the opposition on behalf of your client, and it’s working.

Get my best marketing tips and ideas in my free newsletter

Share

How to become the top lawyer in your niche

Share

Being a good lawyer isn’t enough anymore. Good lawyers abound. At least that’s what many people think because it’s not easy to tell when one lawyer is “better” than another. And yet, you want your clients and prospective clients to believe that you are the best choice, at least for them.

How do you do that? 

The answer is to consistently give people more than they expect. 

They expect you to work hard, deliver good results, and treat them well. What else could you possibly give them? 

That’s what you need to figure out. It’s one of the best investments you can make in your practice. 

The top lawyers in any niche or market (or any profession) consistently do something “average” professionals don’t. They know they can’t be just like their competition, delivering average effort and average results. They know they can’t merely give clients the same level of service, or even ddeliver better results their competition.

Not if they want to be the best. 

The best lawyers go beyond “good” in every aspect of what they do, in specific, tangible ways. 

They don’t just do the work and deliver solutions. They don’t merely respond to inquires and answer questions. They let their clients know that they aren’t merely avaiable when the client needs or wants them, they can be relied on to proactively and enthusiastically communicate with their clients to tell them what they need to know or might need to know sometime down the road.

They also go beyond merely conveying information. They present that information in a context specific to that client’s business or life and experience. 

The best lawyers know their value isn’t confined to solving problems or doing competent legal work. It’s about taking care of clients on a personal level and always making sure those clients feel taken care of. 

Understood. Appreciated. Protected. 

One way they do that is by telling clients when they don’t have the right solution for them and helping them find another lawyer who does. Or telling the client why he doesn’t need a certain type of service he’s asked about, and know that you will contact them if and when that changes. 

Again, it’s not about the work, or about you; it’s about the client. 

When a client trusts that you always and completely put them first,your relationship transcends that of client and attorney and earns a level of trust that means you never have to sell them on hiring you, convince them to tell others about you, or explain the details about what you do and how you can help them. 

They trust you, they follow your advice, and never think about going anywhere else. You’re not just their attorney, you re a important part of their life.

Repeat business, referrals, and an abiding and often lifelong relationship is the result.

You become the top lawyer in your niche one client at a time. 

Never miss out on great marketing ideas for attorneys. Click here

Share

Immediately, if not sooner

Share

My grandfather used to say that when he wanted to make a point about something taking too long. He was being funny, I guess, and didn’t realize it was good advice for lawyers and service providers who are responding to inquiries and questions from prospective clients and customers.

Don’t keep ‘em waiting. Get back to them immediately (if not sooner). 

Last week, my wife and I decided to replace some plumbing fixtures in the house and asked for a bid from the company we usually work with. Unfortunately (for them), they didnt get back to us immediately and we let our fingers do the walking (Internet version), and contacted another company that had good reviews. They responded immediately (with a lower bid) and we gave them the job. 

Customers and clients are impatient, even more so today than in the days when the Yellow Pages ruled commerce. They also don’t hesitate to contact more than one lawyer or plumber when they need to hire one. So, the lesson is the same. When a prospective client contacts you, you need to follow up with them mmediately. If not sooner. 

Actually, “sooner” isn’t flippancy. You can answer client questions and make the case for choosing you even before they contact you, by posting lots of information on your website. Explain what you do and how you work, answer frequently asked questions, and describe what happens when a prospective client contacts you to get more information.

Also provide multiple ways for clients to contact you, so they can get your help as quickly as possible. 

You should have pages that describe your services, in detail and with examples. “Personal Injury” and “accidents” clearly isn’t enough detail. What kinds of accidents? What kinds of injuries? What specific services do you provide? What kinds of clients do you work with? What do you do that’s different or better than other lawyers in your niche or market?

And, don’t just say it, prove it with success stories, testimonials, and endorsements from other lawyers and business professionals. 

Assume nothing. Show them why they should trust you and choose you. 

Prospective clients (and the people who refer them) shouldn’t have to ask “why you?” Most of that information should be in front of them, available 24/7, so they can see “why you” before they ever call or fill out a form. 

Do that AND get back to them immediately when they do contact you and you’ll get more clients choosing you instead of those other lawyers who didn’t. 

Don’t make people wait. Respond to inquiries immediately. If not sooner. 

Subscribe to the Attorney Marketing Letter and get these posts in your inbox

Share

Be normal

Share

News flash: lawyers are people. Human beings with personal problems, interests, and quirks. We have a lot in common with our bretheren (and sisteren) but we’re also different. 

Different personalities, looks, and styles. Which prospective clients notice, are attracted to, and remember. 

Which is why we all need to embrace our individuality and not try to be like everyone else. We need to be who we are, not who we think our clients want us to be. When we all look and sound alike, nobody pays attention.

We need to be who we are, but normal. Because clients don’t want to hire weirdos. 

Clients want an attorney who looks like an attorney. And sounds like an attorney. Professional, well-dressed, well-groomed, and well-spoken. 

Your headshot photo on your website and marketing materials needs to tell the world you know what you’re doing and are successfull doing it. The car you drive should tell the world you’re no slouch. How you dress, shine your shoes, and conduct yourself from the stage or speaking to clients and prospects and business contacts needs to fit an image that makes people like and trust you. 

You don’t have to hire a stylist or pay big bucks for a photo shoot. Just pay attention to the basics and don’t look like a slob. 

But don’t go the other direction, either. You don’t need $7,500 suits or $400 haircuts. Plastic surgery isn’t a requirement. You want to look your best but not look like you spend (your clients’) money recklessly. 

Perhaps the most important element to pay attention to is your writing. Your articles and blog posts, letters and emails, reports and memos, are often not only the first impression many people see of you, they live on the Internet for a very long. 

Write like a lawyer, but to be understood, not to impress. 

Spell-checking is a must. Grammar-checking and ai can help a lot. You don’t need to be paranoid about your writing or hire an editor for everything, but it couldn’t hurt to have someone look over your shoulder before you hit publish.

Lawyers are expected to write formally, mostly, use upper-and-lower-case words and complete sentences, avoid emojis, and do their best not to sound glib. But lawyers can also be familiar and informal, plain spoken, and down-to-earth. 

Don’t write like a professor or intellectual, unless you’re writing to professors or intellectuals. You can be warm and personable, and have a little fun with your words.

You know, normal. 

And if you want clients to feel comfortable with you and want to speak to you and work with you, you will. 

Get my best marketing tips and ideas in my free newsletter

Share

Potty mouth

Share

The other day I started listening to a podcast about a productivity subject that interests me, but I couldn’t finish it. Not because the subject was dry or the content bad but because the presenter couldn’t seem to say anything without infusing it with curse words.

I just wanted to hear about the tools and the process, but every time there was another f-bomb or scatological reference, it was so distracting, I gave up.

I’m not a prude. I’m not strictly against cursing or rough language. But context matters, and when I’m listening to what is supposed to be a professional presentation, about a professional subject, I expect it to be done professionally.

This guy didn’t and it was off-putting. His manner of speaking made him look unintelligent and I judged the value of his content (that I didn’t stick around to finish) as unworthy of my time. It cost him a listener and potentional client.

I’m sure you understand this and don’t do what this fellow did. I know you are a professional and abide by professional standards.

So why am I telling you this?

To make a point about the importance of paying attention to what you say and do in front of clients and business contacts because some of them are judging you and the value of what you offer by what you say and how you conduct yourself.

It doesn’t mater how rough your audience might be, as professionals, we need to operate at a higher level.

Rule of thumb: if you wouldn’t say it in open court, don’t say it on stage or on YouTube.

But cursing is only one area we need to watch. I always have to look over my shoulder when I try to be funny and, too often, come off looking juvenile.

And, as I’ve mentioned before, politics is the third rail of interpersonal communication. Unless you have a political channel or have built your following based on who and what you support, or denounce, do yourself a favor and don’t go there.

Just don’t.

Religion? Lifestyle choices? Even something as seemingly innocuous as which celebrities you like and which ones you wish would stop talking, be careful.

There are a lot of opinionated people in the world and many are ready to “cancel” anyone who doen’t agree with them (especially lawyers, yes?), and you don’t need any of that.

This isn’t about pandering or being excessively timid. It’s about doing your job. It’s about knowing what’s important and what isn’t, and avoiding unforced errors.

I’m pretty sure nobody has refused to hire you because you didn’t curse enough or talk about politics enough. If you have a choice, and you always have a choice, don’t let anything get in the way of doing your job.

Subscribe to the Attorney Marketing Letter and get these posts in your inbox

Share

A simple way to get people to trust you

Share

Prospective clients hire lawyers they trust. If they hired you in the past, or been referred to you by someone who knows and trusts you, they’re more likely to choose you to represent them because of that trust. 

What if they don’t know you? Or been referred to you? What can you do to gain their trust?

Yes, show them testimonials, describe your successes in the courtroom, list your publishing and speaking credits–the usual indicia of authority go a long way towards building trust. But what if you don’t have those tools in your toolbox, or what if they aren’t enough? 

The answer? Leadership. Show them you’re not like other lawyers, you are a leader. 

A simple way to do that is through your marketing messages (ads, articles, social posts, website, etc.). When they convey confidence, when you sound successful and have a positive outlook, people are more likely to trust you. 

Because you appear to be a leader and people are attracted to leaders.

Nobody wants to hire a lawyer who sounds unsure of their abilities or their future. They want to be represented (protected) by someone who is very good at what they do, and knows it, and is optimistic about the future, because they playing a role in creating it. 

Clients are attracted to lawyers who are confident, enthusiastic, and forward-looking. Lawyer who talk about ideas and opportunities, growth and positivity, a better world for himself and his clients. 

They aren’t attracted to lawyers who dwell on doom and gloom. That kind of drama may get some attention on social media, but long term, nobody wants to follow someone with that kind of message.

People want to work with a lawyer who knows where they are going and is excited about going there. 

Show people your optimism and belief in a better future.

In your posts, your messages, your articles and interviews, talk about the future you are building.

Talk about projects you’re working on, other leaders you are aligned with, great causes you support and are helping to gain traction. 

Show them your belief in a better future and they will want to join you.

Get my best marketing tips and ideas in my free newsletter

Share

Getting clients to choose you often comes down to this

Share

When clients and prospects read or hear your marketing message, what is it that persuades them to choose you instead of any other lawyer or firm? Your reputation? The way you talk about their legal issues and your solutions? Success stories of clients like them you’ve helped? 

Clearly, these are all factors. But when a prospective client finally decides to call for an appointment or fill out a form on your website, it often comes down to something much simpler. 

Your choice of words. 

Specifically, your use of “emotional trigger words” that evoke in them the desire to make the call or fill out the form. 

For example: 

  • You / your: Lawyers often speak in the abstract, hedge, attempt to be all things to all people. By trying to appeal to everyone, they weaken the appeal of their message and often get lower response.  The better approach is to personalize your message by speaking directly to the person who is reading it. Instead of saying, “We help clients create an effective estate plan,” for example, say, “Our services can help you protect your business and your loved ones.” 
  • Now / Immediately: You can create urgency, or enhance it, by telling people what to do and when to do it. “Call now to speak to an attorney about your case” is likely to get more calls than not telling them when to call. It also speaks to the fears or impatience many clients have about their situation, getting them to take action instead of waiting and considering other options.
  • Because / Why: When you tell people why they should respond, e.g., to get something, learn something, be able to do something, you’re showing them the benefits of doing what you’re asking or telling them to do. More people will respond when they clearly know the reasons why they should.

Effective trigger words might be those used by clients and referral sources in your target market, specific to the issues and desires associated with their needs or wants, as well as generalized words such as, “quick, simple, easy, better, proven track record, experience, guaranteed…” (assuming these aren’t prohibited or hyperbolic). 

Review your existing marketing materials and look for opportunities to make them clearer and more persuasive, more likely to get people to listen and to take action. A different word or phrase can make a big difference, changing the effect of your message from one that isn’t converting into one that consistently makes your phone ring. 

Get my best marketing tips and ideas in my free newsletter

Share

The right way to share your knowledge

Share

If you meet with a prospective client, or even an existing client, and tell them what you know about a given subject, offering information and advice about that subject, some lawyers and so-called marketing experts will tell you you’re being foolish. Your knowledge and opinions are your work product, they say, and you should never give that away; you should be paid for it. 

There are others, myself included, who tell you just the opposite. If you do it he right way.  

“Give away lots of information,” we tell you. “Share your knowledge and ideas liberally, because education-based marketing is extremely effective at showing people what you do and how you can help them, and if you do it right, it can be some of the most profitable marketing you do. 

But first, it depends on your practice area and services.

If you handle plaintiffs’ personal injury, for example, free consultations convert to new clients often enough to make it worthwhile, which is why most lawyers in that area offer them. With other practice areas, it can be a different story, because it takes time to speak with prospective clients and indeed, time is our most precious commodity. 

The thing is, many lawyers refuse to use content marketing because creating content also takes time. 

What they don’t realize is that that while speaking with invididual prospects can be a costly use of your time and might not provide a sufficient return on your time, spending the same amount of time creating content is usually differeent, because content scales. 

You might spend an hour or two writing a newsletter or creating a video or article, but unlike meeting with prospects individually, that piece of content might be seen or heard by hundreds or thousands of people, which might result in dozens of new cases or clients. Over time, and with sharing and referrals, those numbers could be even higher. 

But there’s more to consider. 

Many lawyers believe in the value of creating content, and do it, but don’t put a lot of effort into it. Their content tends to be generic and overly simple. Their content tends to attract less sophisticated clients or freebie-seekers, and not necessarily the best clients.

Better clients are attracted to better content. 

Which is why you should give away not just any ideas but your best ideas. 

Don’t hold back. It’s just information. If you give these away, you still have them and can use them again and again. 

If the information is good enough, it shows clients that you’re not like other lawyers, you’re different and better, and they can see why they should hire instead of those other lawyers.

If you want to attract the best clients, give away your best ideas. 

One marketing expert got it right when he said, “Be stingy with your time but generous with your ideas.”

Subscribe to the Attorney Marketing Letter and get these posts in your inbox

Share