What’s in your “done” column?

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You plan your day before it begins. During the day, you “do”. At the end of the day, before planning tomorrow, you review what you did today to see what you did well and how you can improve.

A good way to examine your day is to review the things in your “done” column or list. As you do, ask yourself these four questions (and write down the answers):

  1. What did I do well today?You want to focus on the positive. Train yourself to focus on your strengths and your progress. Reinforce this by giving yourself credit for a job well done.
  2. What can I do better?Be honest with yourself. What would do differently? What would you avoid doing? What could you improve?
  3. What problems did I encounter?Identify stumbling blocks, distractions, or barriers that slowed you down or threw you off track. Note when they occurred and how you can prepare for the next time.
  4. What did I learn?What did you discover about yourself or about your work? Did you get any ideas for future projects or for improving your current systems? Did you find a new method or tool?

Asking and answering these four questions about your day, and periodically reviewing your notes, will help you continually achieve better outcomes. Over time, the effect will compound.

Schedule time each day to plan, do, and review.

Schedule time to get more referrals

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Is this a new definition of success?

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How do you define success? Here’s the definition I’ve used for a long time: being able to do what you want, when you want, with whom you want.

Under this definition, success means having the freedom to choose how you want to live your life. You can use your time and your money as you see fit. You can be altruistic, self-indulgent, or anything in between.

Bottom line, you can spend your days on earth doing what you love all day, every day.

Sounds like a dream, doesn’t it?

How do you get there? Well, this morning I read a somewhat different definition of success that may give us a clue.

YouTuber Casey Neistat said, “What’s the ultimate quantification of success? For me, it’s not how much time you spend doing what you love. It’s how little time you spend doing what you hate.”

I like the sound of that. How about you?

If you hate traffic, changing your work situation to eliminate your daily commute would clearly be a measure of success. If you’re like me and you’ve had your fill of work travel, not having to do it anymore would also have to go in the success column.

Hmm, I think we have a plan.

Instead of looking for ways to get more of what we want and thus adding more work to our already busy schedules, we should first get rid of the things we don’t want. The things that make us uncomfortable, waste our time, distract us, enervate us.

Each time you do this, you score a double victory. You get rid of something that sucks the life out of you and simultaneously free up time and energy to do the things you love.

Don’t put more on your plate. Clear your plate to make room for more.

Yes, there will always be things you can’t eliminate. But maybe you can find ways to do them quicker or less often. Or make them less unpleasant.

So, yes, we have a plan. Make a “don’t do” list and start checking off the boxes.

What will you eliminate first?

Does your website regularly bring you new business? Here’s how to make it so

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The simplest way to build self-confidence

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Ever see those folks who, no matter where they are in life, are brimming with self-confidence?

They may be lacking in fundamental skills or knowledge. They may have a spotty record of achievement. They may not be charming or good looking or have a pleasant personality. And yet, somehow, they always have a “can do” attitude about life and it serves them well.

What’s their secret? How did they develop this self-confidence? More importantly, how can we?

The answer is simple. Do hard things.

Getting up early to plan your day is hard. Exercising is hard. Opening your own practice is hard. Giving up time with your family so you can network is hard.

Doing hard things leads to confidence.

Confidence means knowing that you can rely on yourself. That you’re good enough, strong enough, worthy enough to do the job and get what you want.

One of the reasons we go to school is to develop self-confidence. We learn that if we can do math and chemistry and learn a foreign language, if we can try out and make the team, if we can ask someone out on a date, if we can do these things we can do anything.

Are you more confident about your work today than when you first started practicing? You got there through hard work, overcoming challenges, and learning from your mistakes.

Doing hard things provides a reservoir of experiences to draw on, reminding you that no matter how difficult the task, you can do it.

If you want to be more confident, go do hard things. Lots of them. The harder the better. Do something you’ve never done before or do something you’ve tried and given up. Do something hard and prove to yourself that you can do anything.

One thing that’s not hard: getting referrals

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What do you do when you don’t want to do something?

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We’ve all got things in our lives we don’t want to do. We usually do them anyway, because they have to be done. But some things are particularly unpleasant and we procrastinate or look for excuses to get out of doing them.

Have you ever had to make a phone call about an especially difficult subject, or to a person you really don’t want to speak to? Sometimes, you rip the bandage off and make the call. Sometimes, you keep avoiding it, dreading it and worrying about it until you have to do anyway.

You hear that “old school” voice in your head. It says, “Quit stalling. Stop whining, you have to do it so man up and make the call. Get it over with. It probably won’t be as bad as you think.”

Sound familiar?

“Do the thing you fear and the death of fear is certain,” said Mark Twain. Do the thing you don’t want to do and you’ll feel better once you do.

And that voice is right. Perfectly logical, dammit. So, you make the call. Before you know it, it’s done and, guess what? It wasn’t as bad as you thought. All that worry for naught.

But there’s another school of thought. “New school,” or “new age”. This school says that instead of doing the thing you don’t want to do and then feeling better, feel better first.

Feel better before you act. If nothing else, you’ll be less fearful or stressed out about what you have to do.

Something else happens when you go for the feeling first. You often find yourself doing things that make a better outcome more likely.

In the case of the phone call, your better feelings may cause you to greet the other person with a different tone or phrase your request in more agreeable terms. You may think of additional points to make in your favor.

Which way is better? They both work, of course. In the end, most things turn out okay. But if you usually worry and avoid doing things you don’t want to do and then do them anyway, you might want to try it the other way and spare yourself all that suffering.

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If your mom managed your law firm

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When we were kids our moms made sure we followed the rules. We ate our peas, did our homework, studied for tests, and told them if we were going to be late for dinner. Our parents wanted to protect us and get a good start in life so they made us follow the rules. Or else.

If your mom managed your law firm, she would do the same thing.

She’d make sure you did your work, calendared every date, filed every document, and billed every client. If a client didn’t pay, she’d be on the phone, reminding them and threatening to call their mom.

No doubt, she’d also make you tidy up your office at the end of the day.

You would be more productive and profitable but nobody wants their mom telling them what to do, or telling everyone embarrassing stories about something we did when we were six.

Besides, we have administrators to do most of the things our mom would do.

The problem is, an administrator does what you tell them to do, not the other way around.

So you need self-discipline. Which is loosely defined as doing things you need to do whether you feel like doing them or not.

Self-discipline means conquering procrastination and developing consistency. Not because your mom made you but because you made yourself.

One way to develop self-discipline is to start small. If you find it difficult to do marketing 15 minutes a day, start with 5 minutes. Or one minute. Or start doing it once a week.

Develop the habit of doing it consistently, first, and go from there.

Another way to develop self-discipline is to first develop it in other areas of your life. If you are undisciplined about following your task management system, start by getting self-disciplined about reading every day or going to bed 30 minutes earlier.

Someone said, “How you do anything is how you do everything,” and if that’s true, when you develop discipline in one area of your life, it helps you become disciplined in others.

A good place to start is with physical activity. Taking a twenty-minute walk three days a week, for example, is easy to do and easy to measure. You’re either doing it or you’re not.

Walking will not only improve your health and give you more energy, it will help you to become more disciplined about doing more cerebral activities like writing, personal development, or marketing.

Walking is also good for getting ideas. Where do you think I got the idea for this post?

Does your website need more content? This will help

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How to start a conversation with a stranger

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Being able to approach and speak to strangers is a valuable skill to have in your marketing quiver. Like any skill, you can get better with practice.

Yesterday, after my walk, I was at the park cooling down and saw a mother pushing her two youngsters on the swings. The boy, who looked about three, was chattering on about reaching the sky and asking lots of questions about outer space and rocket ships. His mother didn’t dismiss his questions, she patiently answered them.

After listening for a couple of minutes, I asked the woman if she was a teacher. She said she was before becoming a stay-at-home mom and asked me how I knew. I said, “Because you are so patient with all his questions, plus, you had some really good answers!”

Question asked. Conversation started. Compliment thrown in for good measure.

It really is (can be) that simple.

In this case, I learned something I could use to start the conversation by listening to her talk to her son, but I could have just as easily told her she had cute kids or asked how old they were.

If I wanted to continue the conversation I would have asked another question. At some point, I would have made sure to mention “my wife” and “my daughter,” however, to let her know I’m a family guy and not some stalker. Situational awareness is your friend.

Anyway, if you want to improve your conversational skills, start practicing. The next time you’re in line for coffee or sitting next to someone in a waiting room, talk to the person next to you.

If you can’t think of anything to say, ask them if they have the time. When they pull out their phone to respond, ask what model it is and if they’re ready to upgrade.

Sure fire conversation material. Maybe even better than kids.

How to get Maximum Referrals 

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A lesson from the clean-cut men in white dress shirts

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When I started practicing, it was well known that IBM had some of the best salesmen in the world. I say salesmen because as far as I know, they were nearly all men. They all wore the IBM uniform–white dress shirt, dark suit and tie, short hair, and neatly polished dress shoes.

You know the look. Yeah, like Mad Men.

They were well-groomed and well-trained and they sold a lot of IBM products. From the moment that salesman walked in my door and began his presentation, there was no doubt that he was going to walk out with an order.

For many decades, IBM sales people continually outsold their competition. Records were set and records were broken, helping make the company one of the top brands in the world.

But it wasn’t just good products, easy financing, and great training that did it. I just learned a surprising reason why IBM salesmen sold so much more than anyone else. It was because they had low quotas.

You would think it would be just the opposite: best products and training, highest quotas, right? If you are the best or aspire to be the best, why wouldn’t you set the bar high?

But IBM didn’t do that. They set the bar low and allowed their sales people to flourish organically, without feeling intimidated or pressured to meet a goal that seemed out of reach.

Tim Ferris echoed the value of setting smaller goals when he was asked about his daily writing goal. “Two crappy pages a day,” he said, when clearly he wrote far more.

Most people set short term goals that are too big. Smaller goals make it easier to succeed. Anyone can write two “crappy” pages. When you do, you feel good about hitting your goal so you keep going and write more.

No pressure. You do it because you want to. And once you start, it’s easy to continue.

Whether writing or selling typewriters or marketing legal services, the daily discipline of “two crappy pages” or “15 minutes” gets you started, and starting is the hardest part. If the goal was too big, you might not start at all.

Set smaller goals and hit them. No white shirt required.

To create a short and simple marketing plan, get this

 

 

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E.G.B.O.K.

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E.G.B.O.K. Everything’s going to be okay. You’re problems will be resolved, your goals will be achieved, and you’ll live happily ever after.

At least that’s what you should assume because assuming otherwise won’t do you any good.

Don’t worry about the future. Or the present. No matter how bad things might be, worrying won’t help.

Worry is a useless emotion. Banish the word from your vocabulary. You’ll feel much better, and feeling better will help you achieve better outcomes.

Another way to put it: think about what you want, not what you don’t want. And smile. Everything’s going to be okay.

On the other hand, don’t be naive or reckless. Assume the best but prepare for the worst.

Make contingency plans. Install backups. Buy insurance. Have regular checkups. Because an ounce of prevention, and all that.

Okay, want to know a secret? How to make it easier to eliminate worry and assume the best? I’ll tell you something that’s worked for me, and God knows I’ve needed it.

I’ve built a law practice, from scratch, twice. No clients, no list, no money, and in the case of the first instance, no experience. I’ve started more than a few businesses, most of which are no longer extant. I’ve had many business and personal failures, and more unfinished projects than I can count. I’ve been to Hell and back and I have survived. (This would be a good place for a song, but I’ll spare you.)

Anyway, my “secret” is to approach things with a long-term perspective.

I think in terms of years and decades, not weeks or months. When you see yourself doing something ten or twenty years from now, you are much less likely to let short term problems throw you off track.

Someone owes you thousands of dollars and won’t pay? No problem. A bump in the road. A long and ultimately prosperous and fulfilling road. Ten years from now, you won’t even remember it. You’ll be too busy counting your millions.

So think long term and don’t worry about the short term. Everything’s going to be okay.

But don’t get too comfortable. There’s work to be done (and problems to solve) and we can only do that in the here and now.

Think long term but act short term. Focus on what you can do right now, today, and get it done. You’ll deal with tomorrow, tomorrow.

The quickest way to get referrals

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Date ’em all and the good ones twice

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Thinking about high school again and remembering an expression many boys used when speaking about girls: “Date ’em all and the good ones twice”. Only they didn’t use the word “date”. Use your imagination.

The thing is, this juvenile display of bravado and adolescent yearning may actually have been good advice. When you’re young, it makes sense to play the field. Dating (actual dating) lots of people helps you discover what you like and what you don’t like so you can make a better decision when choosing a spouse.

It also happens to be good advice for achieving success in a business or career.

Try lots of jobs. Lots of ideas. Lots of tools and techniques. Try ’em all and come back to (marry?) the ones you like best.

I just finished reading a book on productivity. I read lots of books on that subject but this one was different. The way the author explained the power of habits for effecting change and achieving goals resonated with me in a way that other books haven’t. I highlighted nearly every page and now, I will go back and read it again. I’ll also take notes and do the exercises I skipped the first time through. Because this one looks like a keeper.

I read a lot of books but re-read only a small percentage. Actually, if it’s good enough to re-read, I usually do that several times.

Date ’em all and the good ones twice. And if they’re really good, marry ’em.

Here’s something you should probably read again

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To change your results, you must do this first

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Many lawyers email me with comments or questions about something I’ve written. Some of them have emailed before or hired me for a consultation, and I remember them.

I see a troubling pattern in some of them. They are stuck in a pattern of conduct based on their beliefs about what they can and can’t do, or what will or won’t work in their market or in their practice area.

I give them advice but they don’t follow it because it is inconsistent with their beliefs.

Until they change their beliefs, they will continue getting the same results.

It works like this:

Our beliefs determine our attitudes, in this case, towards learning marketing strategies and techniques and implementing them.

Our attitudes affect our activities–which ones we do, how often we do them, and how we go about them.

Our activities determine our results. Our results determine our success.

It doesn’t start with activity. It starts with beliefs. If you want to get different results, you have to have different beliefs.

How do you change your beliefs?

You start by learning. Read, take classes, soak up new ideas. Don’t dismiss new ideas, immerse yourself in them.

Then, spend time with people who are successful doing what you want to do. Watch them, talk to them, emulate them. Go where they go and do what they do.

Yes, do what they do even though you don’t believe it will work for you. Try and see what happens. Review your results, and try again.

Eventually, as you get some positive results (despite your beliefs), those results will affect your beliefs. Which will affect your attitudes. Which will affect your activities. Which will bring you better results. Which will strengthen your beliefs.

In other words, you change your beliefs the same way you acquired them in the first place.

Get better results in your marketing

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