This post may not be for you

Share

You don’t want everyone reading your newsletter, coming to your presentations, or watching your videos. You don’t want the complainers, the lookie-loos, or the ones who don’t “get” you.

You want the ones who like what they see and want more of it. Everyone else is expendable and you might as well eliminate them up front.

The other night I was watching a “reaction” video of a woman watching a singer I like and offering her comments. As the video begins, this message appears:

“If you dislike edited reactions and pausing this is not a channel for you :)”

Judging by comments I’ve seen on other “reaction” videos, some viewers prefer the singer’s video to be played all the way through, with the comments to follow. No pausing. It looks like this youtuber got complaints from viewers who don’t like the way she does it, so she tells you up front what to expect.

She’s a bit brusque. I think English is a second language. But she’s got the right idea.

No doubt, she loses some viewers. But the ones who stay know what to expect.

When I tell people up front that I email every weekday, I’m sure some don’t sign up. That’s okay. The ones who do sign up don’t complain about my emailing too often.

What could you do to “sort out” subscribers and followers and clients in advance? How could you tell them that your content or practice might not be a good fit for them?

Being up front like this can not only eliminate some of the wrong people, it is an effective way to appeal to more of the right ones.

Telling people you might not be what they’re looking for gives you posture. You’re not like other attorneys who offer everything to everybody, you know who you want to work with and who you don’t.

And that’s very attractive.

Tell your clients how to identify a good referral and you’ll get more of them

Share

Ask your clients this ‘million-dollar’ question

Share

Years ago, New York Mayor Ed Koch used to walk up to people on the street and ask, “How am I doing?”

Really.

He learned what his constituents thought about the job he was doing and was able to use some of that feedback to make improvements.

He also scored points for being open to feedback, something most politicians usually run from.

Anyway, you can do something similar in your practice, but instead of asking your clients, “How am I doing?” ask them this question:

“On a scale of zero to ten, what is the likelihood you would recommend us to a friend or colleague?”

You could ask this at the end of the case, before they leave your office. You could email a survey question. Or you could have someone call them on your behalf.

However you do it, follow up (by phone or email) and ask,  “Why did you give us that score?”

You’ll get some interesting feedback, I’m sure. You’ll also plant a seed in your client’s mind about recommending you. If they give you a high score, i.e., a high likelihood that they will recommend you, they will be psychologically more likely to do that.

Nice.

A simple, one-question survey (plus follow-up question) is easy to implement and could bring you a lot more business.

You could instead ask, “On a scale of zero to ten, how would you rate the quality of our legal services?” Or, “The next time you have a legal issue, on a scale of one to ten, with ten being the highest, what is the likelihood that you would choose us as your attorney?”

So tell me, on a scale of one to ten, how would you rate the quality of this post?

Marketing is easier when you know The Formula.

Share

What else can I get you today?

Share

One of the simplest ways to increase your revenue is to make sure your clients know about other services offered by you or your firm, aka “cross-selling”.

(What’s that? You don’t offer other services? Have a seat. I’ll get back to you in a minute.)

Cross-selling is good for the client who needs additional services and might not know you offer them, and it’s obviously good for you.

Cross-selling can add decimal points to your bottom line, even if only a small percentage of clients “buy” your other services.

Don’t let the “selling” throw you. Just let your clients (and prospects) know “what else” you do. 

On your website, you can highlight links to pages that describe the other services. You can talk about the services in your newsletter. You can mention other services to the client at the end of the case or engagement.

No pressure. Here’s something else we do, would you like to get some information?

Now, if you only offer one service or group of closely-related services, if you don’t have any other practice areas, if you don’t work in a firm, you’re not out of luck.

Find other lawyers you trust and are willing to recommend and cross-sell their services to your clients and prospects.

If they offer (and you can accept) referral fees, great. If not, see if they are willing to cross-sell your services to their clients.

Make sense? Dollars, too.

More ways to work with other lawyers

Share

Mary Hartman, Mary Hartman

Share

In the 1970s, Louise Lasser starred in a satirical soap opera, Mary Hartman, Mary Hartman. The name was repeated because Producer Norman Lear and the show’s writers believed that dialog in a soap opera was always said twice. 

Satire notwithstanding, that’s not much of a stretch.

It’s not because soap operas have a lot of time to fill and a set of storylines where not much happens. It’s because repetition is an effective way to build tension.

It’s the same in marketing a product or service. You want to create or recognize tension, and build it, so you can get readers or listeners to buy your product or service to relieve that tension.

So we repeat our marketing messages by running multiple ads or writing multiple articles or doing a series of presentations that deal with the same issues.

Some say it takes seven impressions to get someone to buy. The first time, they don’t notice it. The second time, they may notice it but not really listen. The third time, they listen but may not believe. And so on, until they are persuaded to take the next step.

Accurate or not, there’s value in repeating your message.

If you’re writing a blog post or article, it’s okay if you’ve written about the same subject before. Somebody will be hearing it for the first time; others, are on their fifth or sixth time and need to hear it again.

Besides, you may present the same message but you will probably write it in a different way. Different lead, different examples or stories, different call to action.

So don’t fear repetition, embrace it, embrace it.

Here’s the formula for marketing legal services

Share

You probably think this post is about you

Share

Actually, this post is about you. Because you are the most important element in your marketing and career.

Whether you are a sole practitioner or the head honcho in a big firm, your success is predicated on the total package called “you”.

Clients buy you before they buy your services. They are attracted to you, your story, your face, and your message. Yes, they want to know about your experience and your services, but before they take the next step they want to know about you.

Put more “you” in your marketing.

Most lawyers don’t. They push out information, great information and in great quantities, but devoid of context or personality.

It’s not enough.

Clients don’t want a librarian, they want a mentor, a warrior,  a confidant, a friend.

They want to know what you’re like, what you think, and how you work with your clients. They want to hear your voice, telling them that you have the solution to their problem and that everything is going to be okay.

Information is good but will never take the place of “you”.

How to put more “you” in your website

Share

Information isn’t advice

Share

There are those who say we should give away lots of information to show prospective clients how much we know and thus, how much we can do. Others say that we shouldn’t give away our knowledge and experience, that’s what we get paid for.

Who’s right?

Should we deliver “massive value” via a plethora of blog posts and articles and free seminars, to demonstrate our skills (and generate leads), or should we play it close to the vest and make people pay to learn what we know?

Content marketing makes a lot of sense. The information we share does attract prospective clients and shows them we know what we’re doing. It’s also an effective way to attract traffic and generate leads.

And, general information isn’t advice. The client still has to hire us to find out what we think about their specific situation. To the extent the information we give them demonstrates the risks they face and the benefits of hiring us, that information makes it more likely that they will do that.

So, score one for free information.

On the other foot (hey, why should my hand get all the glory?), many top lawyers and other professionals do little or no  “content marketing”. They may do some speaking and publish the occasional paper but they build their practice primarily via their reputation and their contacts.

If you need brain surgery, you hire the surgeon that other doctors recommend, not necessarily the one who has the most videos on YouTube.

If you’re tops in your field you may not have to do any content marketing. For most lawyers, however, giving away information is a simple and effective marketing strategy with no discernable downside because we sell our advice and services and solutions, not information.

Your website is made for content marketing

Share

My, what a big niche you have

Share

Recently, I wrote about an interview I read with the founder of a web design studio who spoke about the value of niche marketing. She said what I’ve seen saying since day one.

In response to my post, I heard from an attorney asking for clarification.

“What is considered a niche?” he asked. “Is a practice area enough of a niche? For example, PI? Or do you need to the dog bit attorney or the brain injury attorney, etc?”

I said, “PI is a practice area. Brain injuries MIGHT be a niche. Brain injuries suffered by highly-compensated executives is definitely a niche.”

He came back: “Well, I should be pleased that last year, I started the move from a general practice to a PI practice. I think it will be a great move in the long run.”

I did the same thing early in my practice and it was indeed a great move for me. I told him to, “Niche it down. PI for Hispanic small business, owners, for example. The smaller you get, the easier it is to market.”

He said he was doing that. He focuses on a certain type of tradesperson, mostly from a certain state in Mexico.

Now that’s niching it down.

I don’t know how lucrative his niche will be but that’s not the point. The point is that it is a niche that he can easily dominate and, having done so, leverage his contacts in the niche to build his name in others.

If you want to get big, start by going small.

This will help you choose your niche

Share

Spray and pray

Share

According to Wikipedia, “Spray and pray is a derisive term for firing an automatic firearm towards an enemy in long bursts, without making an effort to line up each shot or burst of shots. This is especially prevalent amongst those without benefit of proper training.”

The term is also used in marketing: “. . .an approach to communication, where mass emails, broadcasts or leaflets are dispersed in hopes that everyone in the intended audience has received the message”.

It’s inefficient. And too often, ineffective. You hope your message reaches people who fit the profile of your ideal client,  and while you may find some people who need your help, the odds that they will be an ideal client are slim.

The better approach and one I drone on about incessantly is to select a smaller group–a sub-segment of the larger market (a niche) and fire your bullets at them.

If your ideal client is a business owner who has certain needs and/or attributes, for example, you focus your time and dollars on getting your message in front of them.

But there’s another approach that might work better.

Instead of targeting groups, you target individuals.

Make a list of influential people in your target market and market to them.

Instead of networking at the Chamber of Commerce, for example, you identify 5 or 10 influential people in your target market’s industry or area and find ways to meet them.

Go see them speak and introduce yourself. Go find someone who knows them and see if they can introduce you. 

It takes longer, but what might happen to your practice when you are on a first-name basis with the top dogs in your niche market’s industry?

You don’t need a large network, you need an influential one. You find them with a rifle, not a machine gun.

How to determine your ideal client and target market

Share

What’s the hardest part of getting more clients?

Share

I saw this question posted on a Q & A forum: “What’s the hardest part of getting fit?”

A trainer responded: “The hardest part of getting fit is doing it right now“.

He said that you build any habit by starting and the best time to do that is immediately.

Gotta say, I agree.

Waiting for the right time to start, telling yourself you need to get some other things done first, these are just excuses. Ways to procrastinate and avoid doing what you know you have to do.

If you want to get more clients, or better clients, or earn more income, or otherwise improve your bottom line, get on with it. Now.

Unless that’s not what you really want.

Maybe what you really want is to tell yourself (or someone else) that you’re “working on it”. A lot of people say they want to write a book when what they really want is to have written a book. Or they want to be able to say that they’re working on one.

Just keeping it real.

What’s on your “Later” or “Someday” lists that you should be working on right now? What do you keep moving from “Next” to “Soon”?

The hardest part of getting more clients is starting to get more clients. If that’s what you really want, I suggest you do it today.

This will help

Share

Start by asking a different question

Share

How do I get more traffic to my website? More social media followers? More butts in seats at my events? More subscribers to my newsletter? More people booking an appointment?

Those are all good questions. Questions you may want to ask and answer at some point. But asking them first might not get you what you really want. 

Getting more clients is one thing but maybe what you really want are better clients (i.e., with more work, able to pay higher fees, etc.), or bigger cases. Maybe what you really want is a way to increase your income.

Start by asking how you can get those things. It might lead you in a very different direction.

Asking “How can I increase my income?”, for example, might lead you to do things you previously hadn’t considered. 

You may realize that you can increase your income by moving your office to a better location (or opening a second one) or hiring more staff. You may decide to set up a new website, start advertising, or write a book.

Asking “How can I get better clients?” might compel you to find a different target market, network with professionals and influential people in that market, or create a different presentation for the decision makers in that market.

Start with the big picture. The end result. The outcome you really want. Ask yourself how to get that.

You may not need more clients. You may need fewer clients who can write bigger checks. You might not need more traffic to your website. You might need a new website. 

Ask a different question and allow yourself to discover how to get what you really want. 

This will help you figure out what you really want

Share