Stop wishing for what you don’t want

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You’ve got problems. Challenges. Difficulties. You try different marketing techniques but they don’t work. Or they take up too much time. Or you hate doing them.

You’ve got clients who drive you crazy. Your rent has gone through the roof. You can’t find decent employees.

You work hard, you do good work, but the bigger cases and better clients seem to elude you.

Practicing law is a lot harder than you thought, or harder than it used to be, and you want things to change. You want it to be easier.

No, you don’t. Stop wishing for what you don’t want.

If it was easy, you would earn less. You are well paid because you’re able to do things other people can’t do.

When I was 16 I had a summer job as a stock clerk in a department store. Although it was physically demanding and I worked long hours, the job was easy. That’s why it paid minimum wage.

Stock clerks don’t have to solve difficult problems or make difficult decisions. They don’t have to worry about marketing or hiring people or making overhead.

They show up, do the work, and as long as they don’t screw up too much, they continue to have a job. But they will never earn much or have the opportunity to do great things.

Because the job is easy.

Building a law practice? That was hard. The hardest thing I’ve ever done. But because it was hard, it forced me to get better. I had to learn how to bring in business, hire and manage people, keep clients happy, work with other professionals, and a host of other things that professionals have to do.

Because it was hard, I had the opportunity to have a prosperous career.

Thank God it was hard.

Every great opportunity comes with problems and challenges. If you’ve got them, be thankful.

Jim Rohn said, “Don’t wish that it was easier, wish you were better”.

Well, don’t just wish it. Do something about it. Work on your skills. Sharpen your saw. Do the things you don’t want to do.

Don’t run from challenges or wish they didn’t exist. Seek them out and let them make you stronger.

Learning how to market my services was a challenge. Here’s how I got good at it.

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To change your results, you must do this first

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Many lawyers email me with comments or questions about something I’ve written. Some of them have emailed before or hired me for a consultation, and I remember them.

I see a troubling pattern in some of them. They are stuck in a pattern of conduct based on their beliefs about what they can and can’t do, or what will or won’t work in their market or in their practice area.

I give them advice but they don’t follow it because it is inconsistent with their beliefs.

Until they change their beliefs, they will continue getting the same results.

It works like this:

Our beliefs determine our attitudes, in this case, towards learning marketing strategies and techniques and implementing them.

Our attitudes affect our activities–which ones we do, how often we do them, and how we go about them.

Our activities determine our results. Our results determine our success.

It doesn’t start with activity. It starts with beliefs. If you want to get different results, you have to have different beliefs.

How do you change your beliefs?

You start by learning. Read, take classes, soak up new ideas. Don’t dismiss new ideas, immerse yourself in them.

Then, spend time with people who are successful doing what you want to do. Watch them, talk to them, emulate them. Go where they go and do what they do.

Yes, do what they do even though you don’t believe it will work for you. Try and see what happens. Review your results, and try again.

Eventually, as you get some positive results (despite your beliefs), those results will affect your beliefs. Which will affect your attitudes. Which will affect your activities. Which will bring you better results. Which will strengthen your beliefs.

In other words, you change your beliefs the same way you acquired them in the first place.

Get better results in your marketing

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What’s wrong with these people?

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Some people complain too much.

The client who is never happy with your work. The brother-in-law who can’t shut up about politics. The friend who sends back every meal because there’s something wrong with it. Again. The sister who remembers something you said 35 years ago and can’t stop reminding you about it.

Debbie Downers. Malcontents. Sourpusses.

People who are perpetually unhappy about something and make sure everyone knows about it.

We don’t want to be around them. They’re depressing and annoying.

Get me out of here.

Apparently, there are a lot of complainers in the world. I just saw an iOS app called “Carp”. It’s designed to help people to break their addiction to complaining through a 21-day challenge. It lets you announce that you are taking the challenge on social media, having your friends hold you accountable.

Unfortunately, the app relies on the user’s honesty. You decide if you did or did not complain that day.

Trouble is, a lot of people don’t realize they are Negative Nellies. They can’t hear themselves. Or they think that because something is wrong it needs to be called out, no matter what.

Some just can’t help themselves. They live therefore they complain.

Nobody wants to be around these people. Their negativity drags down everyone they come in contact with.

On the other hand, nobody wants to be around people who never complain about anything. They’re boring. And naive.

There are things in the world to complain about. Wrongs that need to be righted. Ills that need to be cured.

Without them, lawyers would be out of business.

So, I’m not complaining.

Need more clients? Don’t complain about it, do something

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Ever vigilant

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The other day, someone posted the following comment on chess.com:

“Chess is a cruel game, in that a player can spend an entire game building up a won position, and then throw it all away in a moment of distraction.”

If you play, you know this is true. You must never allow yourself to be distracted. You must never take your mind off the game.

This is also true of a law practice.

A law practice has many moving parts and they must be kept in good working order. A lawsuit, an ethical charge, the loss of a key client–can cause your castle to come tumbling down.

Lawyers have much to do, just to stay in the game. They must keep their library up to date, maintain sufficient insurance, timely file documents, protect their client’s data, hire and supervise competent employees, serve their clients, develop and maintain professional contacts, and continually attract new clients.

They must avoid neglecting their clients, avoid too much work and too much stress, and avoid taking success for granted.

Yes, it’s a cruel game, filled with risk, but also the thrill of the win. And that’s why we play it.

Get your marketing game on: here

 

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Quit asking “How long will it take?” and ask, “How far can I go?”

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I don’t know about you but I’m not that good with deadlines. If they are imposed on me by an outside force–a court, a client, the IRS, my wife–I usually make them. When it’s self-imposed, not so much.

It seems that most of what I do takes longer than I originally thought or planned for. Maybe I’m just bad at estimating what it takes to do things, especially when those things are open-ended and creative, which is most of what I do these days.

Douglas Adams, author of “The Salmon of Doubt,” seems to be a kindred spirit. He said, “I love deadlines. I love the whooshing noise they make as they go by.”

So I set very few deadlines these days. Target dates, maybe. But no lines in the sand.

If you ask me, “When will it be done?” I’d probably say, “I don’t know.” If you ask, “How will you know when it’s done,” I’d tell you, “I’ll just know.”

Because it’s intuitive. Right brained, not left.

And yet I get stuff done. Sometimes, after lengthy delays and detours into other projects. But so what?

Done happens.

I’ve learned to relax about “when” and focus on “what” and “why”. What do I want to do and why is it important to me? How far can I go instead of how long will it take?

Taking the pressure off helps me to be more creative and productive. I do bigger things and better things because I enjoy the doing and trust that the results will come.

I just can’t tell you when.

Referrals. You love ’em, we got ’em

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You’ve got to know when to hold ’em and when to fold ’em

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If a professional poker player managed your law office, one of the first things he would do is talk to you about hand selection. He’d show you, mathematically, why you should play the hands where the odds are in your favor and, unless you’re planning to bluff, fold the rest.

Play the odds. You’ll win more hands and the hands you win will have bigger pots. The hands you lose won’t cost you as dearly.

In college, I played a lot of poker. Most people didn’t know what they were doing. They’d play just about every hand, often going “all in” merely because they could. By the time the game broke up, they almost always went home empty handed.

You don’t want to do that. You don’t want to waste time and money in your marketing. You want to maximize your wins, minimize your losses, and go home a winner.

Playing the odds starts by choosing the right clients to target. Instead of targeting “anyone” with a legal problem you can solve, as most lawyers do, let your competition fight it out for the bottom eighty or ninety percent of the market while you target (and win) the better clients at the top.

If networking is a mainstay of your marketing, instead of spending your time at generic meetings (e.g., chamber of commerce, local mixers, referral groups, etc.), where you meet professionals who can’t send you much business, or the right business, choose small organizations comprised of your ideal clients and the people who can refer them.

If you advertise, don’t bid on the same keywords as your competition hoping to outspend them. Bid on cheaper “long tail” keywords that target smaller niche markets.

If you rely on “one shot” marketing, hoping to turn first-time website visitors into clients, you’re leaving too much money on the table. It’s much more profitable to capture visitor emails and stay in touch with them and convert them over time.

To be successful in marketing, you don’t need to the best player. As long as you play the hands where the odds are in your favor, and avoid the hands that aren’t, you’ll do just fine.

Marketing is more effective when you know The Formula

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Square peg. Round hole.

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You’ve got a goal. And a plan. You’re working hard but your plan isn’t working.

Things are taking too long. There’s too much pain. Too many detours, too many mistakes, not enough victories.

Maybe your plan is flawed. Maybe all your hard work won’t get you where you want to go. Maybe you need a new plan.

Yes, but:

It takes time. I need to keep going.

What if you don’t?

It’s not supposed to be easy.

What if it is?

I’ve invested all this time and money. I can’t change course now.

What if you could? What if you should?

I need to do this right now so I can do what I really want later.

What if that’s not true? What if you could do what you want now, and keep doing it later?

What if instead of trying to make things happen you let go and let them happen? What if instead of pushing and struggling you relax and let it be easy?

Chew on this, Kimosabe:

Be stubborn with your goals but flexible about how you get there.

If you need a new marketing plan, try this

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“Busyness has no value in the marketplace”–Cal Newport

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I listened to an interview with Cal Newport, professor and author of Deep Work: Rules for Focused Success in a Distracted World and So Good They Can’t Ignore You.

“What do you tell people who say they can’t do something because they’re too busy,” he was asked.

“Busyness has no value in the marketplace,” he said. Solving problems, getting results, building assets–these have value. The best of it requires something he calls “deep work,” which is difficult to do when you’re “busy” with lots of less valuable tasks.

“When someone tells me they’re busy, I feel like saying I’m sorry,” Newport said. They’re working too hard for too little results.

Newport says deep work requires intense focus and concentration. To do that, you must eliminate distractions avoid multitasking and reduce the number of low-value tasks on your agenda.

To those who say they are busy creating lots of value, I suspect he would point out that they would be even more productive by doing less work (being less busy) and putting concentrated effort into a small number of more valuable projects.

Creative things like writing or building a business require so much energy and focus, (i.e., deep work), he said, you can only do it for a limited number of hours. Four hours a day of deep work, for example, will allow you to create more value than 14 hours of “busy” work.

Work less, earn more. What a concept.

Deep work for marketing legal services

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Mom always said, “Don’t play ball in the house”

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If your parents were like my parents they told you not to talk to strangers. This was meant to protect us, of course, but it stunted our ability to learn discernment, to think for ourselves about who we’re speaking with and whether or not they pose a threat.

It also kept us from broadening our experiences and trained us to keep to ourselves.

I propose you eschew mom’s advice. Not only should you talk to strangers, you should go out of your way to do it.

Talk to people you don’t know. Learn their story. Find out what they do. Tell them what you do and see what they say about lawyers and legal issues.

You’ll learn how people think about the world and about your community. You will sharpen your interpersonal skills and train your brain to be open to new experiences.

Talking to strangers will also provide you with fodder for your newsletter or next presentation. You’ll have stories to share with your family, your co-workers, and friends.

And who knows, you might meet someone who needs your services.

Lunch hour is a good time to meet strangers. Walk up to someone and ask a question or pay them a compliment.  Ask if they work nearby. Ask what they do.

This works anywhere. Even in places like NYC where eye contact can be seen as a mortal threat.

Practice the art of talking to strangers. Your life will be richer for it.

Your website can help turn strangers into clients

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What if I’m right?

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I get it. The two reasons you don’t have an email newsletter or blog or, if you do, you don’t write or post very often:

You don’t have enough to write about, and/or, you don’t have the time to do it.

I say you do. I say you have plenty to write about, way more than you realize, and you have more than enough time to do it.

Give me a chance to prove it.

Set up a new notebook or file for this email/blog project, open a page and label it “ideas”. If you have any that come to mind, write them down. If you have other files with blog post or content ideas you’ve collected, add them to your new file.

Go through your hard drive, reading list, saved article files, and do the same.

Next, write down the questions prospective clients and new clients typically ask you–about the law, procedure or process, about their legal rights and options, about what you can do to help them.

You should be able to quickly write down ten or twenty questions.

If you find yourself running short, visit some online forums where people post questions for attorneys to answer, and see what’s being asked.

You can also visit article directories, other attorney’s blogs, and websites that feature legal content and see what visitors are asking in the comments. You can search your keywords on social media and see what people are talking about.

Okay, that’s enough for now. More than enough, actually. You should now have enough ideas to keep you busy for the next several years.

Will you have the time to use those ideas? Let’s find out.

Go through your idea list and pick one. It doesn’t matter what it is, just pick something you have an opinion on or experience with, or something that interests you that you think might interest others.

Now, write down three words or phrases related to that idea.

If you’re a personal injury attorney and you’ve chosen to write a response to the question, “How much is my case worth?” your three words might be, “damages, liability, and insurance,” for example.

Next, take your idea and your key words, set a timer for five minutes and start writing. You can type or use a pen or dictate but don’t stop writing (or talking) until the five minutes is up.

Don’t edit, don’t worry about grammar or punctuation, don’t slow down or stop. Just keep pushing your pen or pounding the keys.

For. Five. Whole. Minutes.

I don’t care how busy you are, you can write for five minutes.

When you’re done, you probably learned that

  • You have a lot to say about certain subjects
  • You can get a lot of words on a page in five minutes
  • You wind up with a mess but it’s not as bad as you thought

At least that’s what I found out the first time I did this exercise.

You now have the first draft of an email or blog post or article. Put it aside and re-write or edit it later. When you’re done, you should have a few hundred words, enough for a blog post or email.

Then, tomorrow, or next week at this time, do it again. Pick another idea, write down three words, write for five minutes, edit later.

Continue doing this until you have at least ten posts or emails.

Now it’s time to decide what to do with them.

You could start a blog. You’ll have ten weeks (or days) worth of material to post.

You could start a newsletter. You’ll have ten emails to load into your autoresponder.

Or you can gather up what you’ve written and turn them into an ebook or report.

The point is, you now know you can do this. You can write something in 30 minutes or less, including editing. (Okay, it might take longer at first but you’ll get faster.)

The only remaining question is, “Should you?” Will it be worth it for you to write something once or twice a week and post or email it? Will it bring in business?

There’s only one way to find out.

For more ideas, and more ways to get ideas, get this

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