Could you do this?

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I was at our local Staples store the other day and noticed that they had set up a sizable “meeting space” in the store, with tables and chairs, a white board and a screen for presentations.

There was a sign-up board that listed several local organizations, e.g., networking groups, toastmasters, etc., that had upcoming meetings.

Staples is obviously offering this free space to generate more foot traffic, something that has no doubt been waning in recent years.

People come to the meetings and some buy office supplies. And every time one of the groups advertises or promotes their next meeting, the name and address of the store gets free advertising.

Many restaurants do the same thing. I used to do breakfast and lunch presentations at restaurants with meeting rooms.

This makes sense for restaurants and office supply stores, but I also know some law firms that do it, offering their conference for meetings to business and networking groups.

If you like this idea but don’t have a conference room, you could offer free faxes or notary services.

This is a simple way to get other businesses and community leaders to mention your firm’s name, and bring more prospective clients and centers of influence to your door.

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A simple way to get more people to listen

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When you speak to prospective clients or anyone else you want to persuade, they are often skeptical about what you offer or propose.

To overcome this, you want to make them feel safe so they will open their minds and listen to your offer.

One way to do that is to use words that align with the idea that what you’re proposing is “normal”–not unusual or risky.

This can be as simple as using the phrase, “If you’re like most people. . .”

For example,

“If you’re like most people, you want your loved ones to be protected in case something happens to you.”

“If you’re like most people, you want your business to be safe from claims and lawsuits. . .”

“If you’re like most people, you want your property to close quickly. . .”

Most people will agree that they want what “most people” want.

They’re listening.

You also got them to focus on a problem you just happen to be able to solve for them–and tacitly admit that they want a solution.

Clever you.

You can (and should) use this in your newsletter

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If you love what you do, 2 things happen

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When you love your work, you look forward to getting to the office each day, your work is relatively easy to do, and you almost always get better results.

The other thing that happens when you love what you do: the people in your life can sense it.

Your clients and prospects, colleagues and centers of influence see your passion. They see your confidence and the ease with which you carry yourself.

They know you’re happy and successful, and they are drawn to you.

What happens when you don’t love your work? When you have to force yourself to do it? When you are basically phoning it in?

You feel unfulfilled. Unmotivated. Unhappy.

You aren’t excited about getting to work, and your results aren’t always what they could be.

And people sense this about you.

They see the furrow in your brow or hear the tension in your voice. They get a sense that you’d rather be somewhere else.

The same dynamic occurs at the micro level. If you love Twitter, for example, you’ll eagerly be there every day–you won’t have to remember to post or force yourself to come up with something to say.

Or hire someone to do it for you.

If you hate Facebook, it will be a chore. Something you dread. Something you have to force yourself to do.

Of course, loving/not loving are extremes. You may love some aspects of your work and hate others. A little introspection can help you identify what you need to change.

And change you should.

Because while you can make a nice living doing competent legal work and showing up every day, if you want to earn a fortune and be happy, you should do what you love, not just what you’re good at.

If you’re ready to take a quantum leap in your practice, go here

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The perfect law practice

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If you could design the perfect law practice (perfect for you, that is), what would it look like?

Why not take some time and write it out?

Consider things such as:

  • Where would you have your office(s)?
  • Which practice area(s) would you focus on? Eliminate? Add?
  • How much would you earn?
  • What types of clients or cases would you have? How many?
  • What billing model(s) would you use?
  • Would you work for a big firm? Own the firm? Would you have partners?
  • How many employees would you have?
  • How would you build your practice? What marketing methods would you use?
  • Where would you live? How long would you commute?
  • How many hours would you work per day/week? How many weeks would you take off each year?

Don’t stop there. You’re designing your perfect practice (and life) so make sure you have everything the way you want it.

Once you’ve done this exercise, put it away for a few hours or a day or two, come back to it, add or modify it, and then ask yourself two questions:

1) How much of this do I already have in place?

You may be pleasantly surprised to discover that you already have much of what you want, or close to it. If not, you’ll know exactly what needs to change.

2) How do I get from where I am to where I want to go?

Asking this question will help you create a list of things to do, think about, or research. It will also prompt your subconscious mind to start looking for answers.

If you take the time to do this, develop a plan and begin working on it, the impact can be life changing.

This can help you plan your ideal practice

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A newsletter is a sales letter

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The objective of every newsletter your write is to get your subscribers to do something.

To call for an appointment or to ask questions, to reply and give you their opinion, or to share something you wrote with people they know, just to name a few.

And, you have to convince readers to do that.

That’s why you write a newsletter, after all.

This doesn’t mean being pushy or sales-y or anything less than professional. On the contrary. Your professional demeanor is an important element in persuading readers to listen.

But you can’t be boring.

Too many lawyers see the function of their newsletter as a mechanism to deliver information. Information is valuable but it’s not everything.

And too much information is often. . . boring.

You need to talk to your readers.

You have to write copy that addresses their emotional needs in a relatable way.

You want to come across as authoritative, trustworthy and likable. Someone who understands what your readers want and how they think.

And, once you’ve done that, you want to tell them what to do next.

Before you send your next issue, read it out loud and ask yourself how it sounds. If a lawyer sent this to you, what would you think about them?

If you want to see how to do it right, head over to this page

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Sorry, I’m not the right attorney for you

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One of the advantages of developing a profile of your ideal client is that it allows you to quickly see who is–and isn’t–a good fit for you.

Knowing who isn’t right for you allows you to spend more time and resources marketing to and attracting those who are.

Most lawyers promote their services to “everyone” with a certain problem or need and qualify the ones who respond when they speak to them.

What if you did some of the qualifying first?

What if you aim your marketing bullets primarily at people with a specific type of case, in a certain business or industry, or who represent a certain amount of annual billing?

What if you didn’t advertise to, network with, or invest time or money getting your message in front of people who are likely to be a poor fit?

What if you spelled out in your marketing documents the kinds of clients you prefer to work with or cases you prefer to handle?

Two things will happen. First, many prospective clients will disqualify themselves and you won’t waste time speaking with them.

Second, you will attract more of the type of clients you want.

They will be attracted to your clarity and confidence. Clients prefer lawyers who specialize and when you specialize in clients like them, that’s even better.

This will help you develop a profile of your ideal client

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A newsletter isn’t a newspaper

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Some lawyers’ email newsletters are too long. They cram too much information into each “issue”.

This is especially true of newsletters that are published infrequently.

You can see the logic. If you publish once a month, you’ve got a lot more to say than if you publish daily. But only the stalwart reads these tomes.

Most people don’t.

They may skim them, to see if anything catches their eye, but when there’s nothing but lengthy discussions about the law and documents and procedure, eyes glaze over and your reader is not long for this world.

Do this consistently and they won’t even open your email.

The solution is simple. In addition to being shorter–something that can be read in a minute or two–your newsletter needs to have some “human interest”.

You’ve got to talk about people.

Your clients. Litigants in cases you’ve read about. People in your community or in your client’s niche market.

Your office staff, your family, your neighbors, and yourself.

It’s not difficult to do. Just uncommon. But if you want people to read what you write, which is kind of the point, you’ve got to give them what they want, and they want to read about people.

Something else. When you write about the law or the news, don’t “brief” them, tell them what you think about it.

Because people want to know what you think.

Because that’s how they get to know you, which is the first step towards building a relationship with you and hiring you or sending you traffic and referrals.

If you want to know how to write a newsletter people want to read, without breaking a sweat, check out my email marketing course.

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How to waste time productively (and why you should)

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We’re all bombarded by well-meaning experts telling us not to waste time. They acknowledge the need to take a short break between tasks but remind us that “time is money” or caution us about the need to get back to work.

Truth is, most of us don’t want to follow this advice and most of us don’t.

We’d go nuts working eight hours a day every day focused on nothing but work.

So, offered for your approval is another approach–two ways to “waste time” productively.

When you feel the urge to stop working on whatever you’re doing:

1) Work on another case or something else important.

A bit of research, knock out some emails, make calls, dictate some letters or pleadings, or work on marketing.

You may not be working on your main task but you’re doing something productive.

Keep a list of tasks you can turn to when you tire of whatever you’re currently working on. Your mind craves variety so give it some.

Or

2) Do something mindless and unimportant.

Go have some fun, run an errand, play a game, watch a video.

Distract yourself from your work by taking a bigger break than usual, and don’t feel guilty about it because your “fun” break serves a purpose.

It allows your conscious mind to rest, so you’ll have more energy when you get back to work. And it allows your subconscious mind to work on the problem while you’re “goofing off”.

When you return to work, you may find that the break has allowed your subconscious mind to bring you new ideas and solutions.

Take 20 or 30 minutes to play and do something that doesn’t require a lot of thought or effort.

But do put a time limit on it or you might find yourself spending the rest of the day binge watching pet videos and getting nothing done.

Taking a marketing course is never a waste of time

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Focus on the fundamentals

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You don’t need a fancy website or expensive office. You don’t need a big marketing budget or a long list of big-name clients. You don’t need to be the best lawyer in town.

What you need is relentless attention to the basics:

  • Clients expect you to competently deliver the solutions and benefits they want and need.
  • They want you to pick up the phone when they call, reply to their emails, and keep them informed so they don’t have to ask you for a report.
  • They want you to listen to them, answer their questions clearly and completely, and be attentive to their needs.
  • They want you to bill “as agreed” and not “nickel-and-dime” them.
  • They want you to solve problems for them, not create new ones.

Clients don’t care if you’re telegenic. They care about what you do for them and how you make them feel.

Getting the basics right isn’t sexy. But they are fundamental to the success of your practice.

Marketing is simple when you know The Formula

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Converting clients to advocates

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You want your clients to send you referrals, promote your events, share your content, provide positive reviews, and otherwise help you expand your reach and grow your practice.

You deliver good results and treat your clients with respect, and because you do, some of your clients will advocate on your behalf simply because they like you and want to help you and the people they know.

If you want more clients to do that, however, and do it more often, make it easier for them to do it.

One thing you can do is provide them with tools (hash tags, review templates, sample language for social media posts, emails they can forward to friends, etc.) so they can share their experiences with you.

Another thing you can do is make it easier for them to recognize your ideal client by providing them with a description.

Teach them what a good referral looks like, what they should tell them about you, and the best way to make the referral.

The more you inform and equip your clients to advocate for you, the more likely it is that they will do that.

How to equip your clients to send you more referrals

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