Archives for October 2013

How often should I send my newsletter?

October 16, 2013 by David M. Ward

Back before email, you know, in the days when people used paper, lawyers routinely asked me, “How often should I send my newsletter?” I usually suggested monthly. In part, because of the cost of printing and mailing, but also because it might take a whole month to accumulate enough material for a print newsletter.

Not anymore.

With email, there is essentially no cost. And you don’t need to have pages of content to call it a newsletter. You can send a few paragraphs and call it a day.

So, today, when I’m asked, “how often should I send my newsletter?” my answer is weekly. At a minimum. Mail often.Â Here’s why.

Marketing has always been about building relationships. You carry on a conversation with prospects, finding out what they need and want, giving them information and recommendations, and also asking them to do something for you from time to time. Do this and when these people need legal services, or know someone who does, there’s no question about who they’re going to call.

People only have so much room in their lives for relationships with other people (lawyers). And they can only read so many emails. You are competing with other lawyers in your space to be “the one”.

I get quite a few attorneys telling me always they read my emails and those from one or two other lawyer marketing folks. There are dozens, perhaps hundreds, they could choose to read, but they choose me.

One reason is that I deliver a quality message. It’s not “sell, sell, sell,” like some others do. I believe in giving my subscribers what I want: practical information that helps improve my life, presented in an interesting (i.e., non-academic) way. I aim for 95% value and 5% “sell”.

It works. Just yesterday I received an email from an attorney who said,

“. . .you are really providing substantive, useful content. Not. . . designed primarily to add me to â€œyour listâ€. Actual content. Actual value. I am getting something out of almost every single posting. Damn! I am going out of my way to read your stuff. Thank you.”

He also bought several of my courses yesterday. Thank you, Jere!

The other reason I am on many lawyer’s short reading list is that I email five days a week. The frequency of my emails helps me stay in front of subscribers, reminding them that I’m still here.

So, email frequently.Â And don’t just send legal stuff. Mix it up with consumer tips, personal stories, and profiles. Tell them what you are doing to be more productive. Tell them what you are reading. Share videos you find online.

I’ve written about this subject before and I will do so again. It’s important. Lawyers need to have a list and they need to stay in touch with the people on that list. The easiest way to do that is with email.

Sales pitch alert: My course, “Make the Phone Ring,” shows you how to get clients online and through email. If you don’t have an email list, you’ll find out what to do. If you do have a list, you’ll find out what to send.

Marketing with email is simple. Build a list. Deliver value. Email often.

Filed Under: Communication, Email, Marketing legal services, Newsletters, Online Marketing Tagged With: email frequency, how often to send email newsletter, weekly newsletter

How to finish a writing project when you’re stuck

October 15, 2013 by David M. Ward

Attorneys write a lot. At least we’re supposed to. We have deadlines to meet and bills to pay and we have to keep cranking. But sometimes, we get stuck. We may be half-way through a writing project and find ourselves unable to finish.

“7 Ways to Finish Difficult Writing Projects” is about how to finish a writing project when you’re stuck, and I’ve used most of the 7 ways. Reading my draft out loud and going for a walk to clear my head, for example, have helped me figure out where I am in the writing and where I want to go.

One of the suggestions is to make an outline, which I usually do, but sometimes my outline is the reason I’ve become stuck. Like a mis-calibrated GPS program, the outline took me to the wrong destination.

If I know what’s wrong, I’ll write a new outline. But sometimes, the piece isn’t working and I can’t figure out why.

When this happens, I write a outline of what I’ve already written. I may do this in a linear list with topics and sub-topics, or in a non-linear “mind map”. Reverse engineering the draft lets me see what’s missing or what I need to re-arrange to make things work. I then compare this outline to my original and from these two, create a third outline that allows me to move forward.

But sometimes, I’m still stuck. I know something is wrong but I can’t put my finger on it. What do I do? I go for a drive.

Once I’m on the road, I start talking and record myself. I pretend I’m speaking to my intended reader and I tell him what I want him to know. Speaking it out this way helps me get to the essence of the material. “I know I’ve got all these pages written, but here’s what I really want you to know. . .”.

In fact, sometimes, I do my first draft this way. I don’t write an outline, I just jot down a handful of topics I want to talk about, press record, and talk. Not only do I get the first draft done quickly, it’s often much better than what I might have written because the ideas flow naturally, instead of being forced to fit the structure of an outline.

If you ever find yourself stuck in a writing project, or you don’t know where to start, stop writing and start talking.

Earn more without working more. Here’s the formula.

Filed Under: Personal development, Productivity, Writing Tagged With: getting unstuck, writers block, Writing

How to get new clients through email

October 14, 2013 by David M. Ward

Can a lawyer really get new clients through email? Sure. If direct mail works, why not direct email?

If it’s ethical in your jurisdiction (it probably isn’t), and you don’t mind being accused of spamming (you should mind), you could pick up some clients this way. Go find some people in your target market, send an email and offer them something of value they would find helpful in their business or personal life. An article, report, video, seminar transcript, or newsletter that helps them solve a problem or achieve a goal.

They’ll read or listen, see that you know what you’re doing and can help them, and some of them will contact you to take the next step towards hiring you.

Make sense?

But there’s a much better way to get new clients through email that’s not unethical, tacky, or spammy. And it will probably work even better.

Instead of reaching out to prospective clients by email, reach out to prospective referral sources.

Find other professionals who serve your target market. Study their website and google them. Then, send them an email that says you target the same market they do and want to introduce yourself. You’d like to find out more about what they do and see if there’s a way the two of you can work together. Ask if they want to meet for coffee, or chat on the phone.

Make your email personal. Say something specific about them or their website, so they know you’re not sending a “form letter” to thousands of others.

When you talk to them, find out what they are looking for and see if you can help them get it. I know, they want referrals and you may not have any to give right now, but there are other ways you can help them. Do they have a seminar you can promote? Would they like to come to your networking meeting as your guest? Do they have a Facebook page you can like?

At some point, tell them about your video, report, article, or newsletter and invite them to make this available to their clients, subscribers, and followers. They also may not have referrals to give you right now and this gives you another way to gain exposure to their contacts.

Send ten emails this week and see what happens. If only one professional offers your report or video to his or her list, hundreds of prospective clients, perhaps thousands, will not only get your information, they will get the implied endorsement of that professional. New clients won’t be far behind.

Learn more about how to get more referrals from other professionals. Click here.

Filed Under: Email, Marketing legal services, Referral sources, Referrals, Relationship marketing Tagged With: content marketing

My trick for getting things done that I don’t want to do

October 11, 2013 by David M. Ward

Yesterday, we talked about trusting your gut to choose your most important tasks for the day. But there are always other things we need to do. Small things, unpleasant things, things we may not be excited about, things we strongly dislike.

Want to know my secret for getting things done that I don’t want to do?

I just do them. I don’t think about why I don’t want to do them, or worry about what might happen. I just hold my nose and take the first step. If I have to make a call I don’t want to make, I just start dialing. Before I know it, the call is over.

If you find yourself procrastinating or avoiding something you need to do, just start doing it. Don’t think about it. Don’t write out a plan. Just start.

Okay, easy to say, not always easy to do. Sometimes, you don’t know where to start. Or it’s a big project. Or you need more information.

In that case, I find something I can do now and do that. Even if it’s just writing down an idea of how I might start or what I need to find out. There, I’ve started.

This works most of the time. But not always. I still procrastinate. I might have low energy, I might want to do something else instead, or I might be afraid. When this happens, I tell myself, “Do it anyway.”

I don’t have enough time: Do it anyway.
I don’t have enough information: Do it anyway.
I don’t know what to do: Do it anyway.
I don’t know how: Do it anyway.
I don’t want to: Do it anyway.

“Do it anyway” is a trigger phrase. I’ve conditioned myself that when I hear those words, I drop shields, get out of my own way, and do it. It’s like a hypnotic command. (No, don’t email me with some crazy idea and tell me to do it anyway. I’ve got to say it to myself.)

It’s close to Nike’s, “Just do it,” but I hear that as a command and I don’t follow orders very well. The word “anyway” acknowledges and validates my resistance. It says, “yes, there are reasons for not doing it but there are more reasons or better reasons for getting it done.”

Sure, it’s a trick. And no, it doesn’t always work. But it works enough of the time, and that’s good enough for me.

The next time you’ve got something on your list you don’t want to do, do it anyway.

Need a marketing plan? The Attorney Marketing Formula comes with a plan that really works.

Filed Under: Personal development, Productivity Tagged With: getting things done, gtd, overcoming fear, overcoming procrastination, overcoming resistance

How to prioritize your daily tasks

October 10, 2013 by David M. Ward

I use my own version of GTD (Getting Things Done) as the backbone of my productivity system. Every day, when I sit down to prioritize my lists and choose what to work on for the day, I chooseÂ three “MIT’s” (Most Important Tasks). If I get my MITs done, I call it a good day.

Some people recommend the 1-3-5 system: 1 big thing for the day, 3 medium things, and 5 small things. Others use the 3-2 method: three big things, two small things. And then there’s the ABC/123 method.

For me, “three things” is about right.

Many days, it’s just one or two MITs. The number really doesn’t matter. What matters is that I am effective because I’m getting important things done.

But how do you decide what’s important? How do you look at a long list of tasks and projects and select three Most Important Tasks?

I don’t know. I just do it.

Sure, there’s a certain amount of logic in the process. I look at deadlines and appointments and reminders. But more often than not, it’s my gut that tells me what to do.

In “The 4-Hour Work Week,” Tim Ferriss offers a suggestion for deciding what’s important. He says, “Imagine you’ve just suffered a heart attack and are allowed to work only two hours a day. What would you do during those two hours? And if you had another heart attack and were allowed a maximum of two hours of work per week, what would you do?”

Ferriss also says, “. . .requiring a lot of time does not make a task important,” and I agree. He is also a proponent of making a “don’t do list,” ignoring things that aren’t important so you can focus on what is, which I wrote about recently.

I like learning about new productivity systems. But most of them are too complicated and time consuming to learn and use. I like the simplicity of focusing on just “three things”.

If you want to know how to prioritize your daily tasks, start by acknowledging that some things are much more important than others. Think 80/20. A minority of tasks, perhaps 20%, will contribute to the majority of your results.

You’llÂ never get everything on your list done, and trying to categorize and prioritize hundreds of things that aren’t important, or as important, as your three things, isn’t efficient or effective.

This post is one of my MITs for today. Next for me is to finish another writing project. I’ll get to that right after I check my calendar.

I explain my productivity system in my Evernote for Lawyers ebook.

Filed Under: Law office management, Productivity, Time Management Tagged With: effectiveness, efficiency, evernote-for-lawyers, getting things done, gtd, most important tasks, prioritizing, The 4-hour work week, the 80/20 principle, the 80/20 rule, Tim Ferriss

Simple, inexpensive, and oh so powerful marketing for lawyers

October 9, 2013 by David M. Ward

How would you like to have five or ten local businesses or professionals passing out your report, brochure, or other propaganda to every one of their customers or clients?

Okay, here’s what you do:

Make a list of categories. What type of business or professional has customers or clients in your target market?
Make a list of candidates. Go online and find websites of businesses and professionals in those categories in your market. Put a star next to the names of those who have a newsletter, blog, mailing list, or social media followers.
Contact each candidate and tell them you have a proposal that could be to your mutual benefit. Basically, you’re going to hand out their literature to your clients and prospects and they’ll do the same for you.
Create a handout. This could be anything with your name and contact information on it–a brochure, report, coupon, gift certificate, free consultation offer, or anything else. Have them do the same.

Print the handout. Create a pdf version, too, for email lists and website visitors. On your handout, add a different code for each cross-promotion partner, so you can see which ones are sending you the most business.

Now, all you have to do is pass out each other’s literature. When your supply gets low, notify your partner so they can provide you with more, and of course, you want them to do the same.

Okay, that’s the idea. Simple, isn’t it? But very effective.

You may have to contact ten or twenty candidates to find a few who understand the power of this idea, but you only need a few. Why? Because a cross-promotion carries with it the implied endorsement of the cross-promotion partner (so make sure you choose good quality businesses and qualified professionals). A handful of partners passing out your information to hundreds of people every day could bring you more business than you can handle.

Marketing for lawyers doesn’t need to be complicated or expensive. Cross-promotions allows you to leverage the lists of other professionals and businesses, bringing targeted traffic to your website and hot prospects to your phone.

For more ways to get traffic and clients by leveraging OPL (other people’s lists), get this.

Filed Under: Advertising, List building, Marketing legal services, Marketing Plan, Online Marketing, Referral sources, Referrals Tagged With: cross promotions, joint-ventures, other people's lists

Illegal aliens can now practice law in California

October 8, 2013 by David M. Ward

California Governor Jerry Brown just signed a bill allowing illegal aliens to become attorneys.

Yep.

Officers of the court no longer have to abide by the law. That oath thingy? Upholding the Constitution? Nobody really takes that seriously, do they?

Grow up, people. Laws are silly.

I am curious, though. When an illegal alien attorney reports his or her income, whose social security number are they using? Who cares, as long as it’s not mine.

Anyway, just when you thought there were already too many attorneys competing for clients, now this. What to do. . .

Take sides. Make some noise for or against this, on your blog and in the media. Tell the world what you think. Why it’s wrong (or right), what it means, what’s next. Issue a press release. Write a paper. Give interviews. You can do this even if you’re not in California.

Whatever you do, do it loudly. You’ll get support from people who think you’re saying something that needs to be said. And you’ll get attention from people who think you’re evil and should be burned at the stake.

Either way, you’ll get traffic to your website and new clients. Just like I’m sure this post will do for me.

Need ideas for blog posts? Other ways to get traffic? Make the Phone Ring has what you need. Go here.

Filed Under: Legal industry, Marketing legal services, News, Online Marketing, Press release, Publicity, Web traffic Tagged With: california, illegal aliens, jerry brown

Grow your law practice today by getting excited about tomorrow

October 7, 2013 by David M. Ward

Your employees (and you) come to work every day knowing pretty much what to expect. You’re going to have documents coming in, you’re going to produce documents and send them out. You’ll open some new files and close others.Â You’ll be on the phone talking to people about the same things this week as you talked about last week, and the week before.

Same old, same old.

Where’s the excitement? Where’s that something new that gets people out of bed in the morning with their pulse beating a little faster? Where’s that something different that people can talk about and look forward to?

You need to find that something.

Something you can promote to your team so they can get excited and creative and work harder than they’ve ever worked before. Something that makes them look forward to coming to work each day, glad to be a part of your team.

What are we talking about?

It could be money. A bonus for achieving certain results. A trip. A weekend. A dinner. (You do know that your employees can bring in a lot of business, don’t you?)

It could be recognition. Employee of the month, who gets featured on your blog and gets the last Friday of the month off, with pay. Recognition is powerful. Men die for it. Babies cry for it.

It could be a cause. Something in the community you are passionate about. Something you want to change or build.

It could be new tools or techniques. Cool new tablet computers. A new training program. A new way of doing what you’ve always done.

Create an environment that’s fun and exciting, where your folks don’t know what’s going to happen every day.

Every day, you should either have something to promote or something to recognize. It could be progress reports on something already announced. It could be something new. Or it could be something that’s not yet here but is coming next week or next month.

How do you make things fun and exciting for yourself? Set a goal and a reward for reaching it. If you bring in so many new clients this month you get to take that trip to Tahiti. If you really want to make it exciting, tell your team (or family) about the goal and the reward so they will hold you accountable.

Same old, same old may get the job done, but if you really want to grow your law practice today, you have to get excited about tomorrow.

Want more referrals? Quickly? Try a 30 Day Referral Blitz.

Filed Under: Increase your income, Law office management, Personal development Tagged With: leadership, promoting

What if you never met anyone new?

October 4, 2013 by David M. Ward

Did you hear about the imaginary new law? It says that one year from today, lawyers will no longer be allowed to meet new people. No networking, no advertising, no social media, no speaking or writing or anything else. Whoever you know one year from today is it.

Disastrous? One more law that needs to be overturned?

Not really. The law doesn’t say you can’t get referrals. The people you know can still send business and introduce you to people they know.

The law simply says that you can’t, on your own, meet anyone new.

(Are you still with me on this imaginary sojourn? I hope so. I do have a point.)

Now, knowing that this law will take effect in exactly one year, what would you?

Would you meet some new people as quickly as possible? You probably would.

Would you do everything you could to meet more well connected, influential people in your target market? Yeah, that would make sense.

Would you also work hard to strengthen your existing relationships? I’m thinking that’s a yes.

If one year from today you could not, on your own, meet anyone knew, I think it’s safe to assume you would have a sense of urgency about improving and growing your existing network of contacts. The question is, at some point, would you have enough?

Would you know enough people to sustain your practice ad infinitem? Could you survive and thrive solely on their repeat business, referrals, and introductions?

Yes.

No matter what kind of practice you have, if enough people know, like, and trust you, and you treat them right and stay in touch with them, your financial future should be golden.

And hey, enough doesn’t mean thousands. 50 or 100 people will probably do the trick for most lawyers, assuming those people aren’t hermits. In fact, five or ten good referral sources can keep you very busy. Remember, you will also get referrals from the new clients they send you and referrals from those clients, too.

It’s not about who you know. It’s about who they know.

Anyway, even though you may already have enough people in your existing network, you probably should go find some new contacts before the new law goes into effect. I know, it’s imaginary, but if you pretend that it’s not, in a year, you’ll be a very happy lawyer.

Want more referrals? Try this.

Filed Under: Client loyalty, Leverage, Marketing legal services, Referral sources, Referrals, Relationship marketing

New report shows attorneys how to quickly get more referrals

October 3, 2013 by David M. Ward

The Attorney Marketing Center has announced the release of a report that shows attorneys how to quickly get more referrals. “The 30 Day Referral Blitz” is an expanded and updated version of a report previously available only to author David M. Ward’s consulting clients.

“Lawyers are often told that the way to get more referrals is to ask for them. The problem is, they don’t like asking. The 30 Day Referral Blitz gives them an alternative,” Ward says.

Not only does The Blitz show lawyers how to get referrals without asking, it shows them how to do it quickly. “A ‘referral blitz’ is a concentrated burst of activity that takes place over a 30 day period. After a few hours of prep time, The Blitz can be done in as little as 15 minutes a day,” Ward says.

The original version of The Blitz was slower and more expensive. It required lawyers to use regular mail and the telephone. The new version takes advantage of the speed and reach of the Internet and email, making it easier, quicker, and more economical. “You can do The Blitz every month, if you want to,” Ward says.

The 30 Day Referral Blitz shows lawyers how to get referrals from existing clients, former clients, and other contacts, including professionals and social media connections. For more information, visit The Attorney Marketing Center or this page.

Filed Under: Increase your income, Marketing legal services, Marketing Plan, News, Referral sources, Referrals