Remember presentations better by structuring your content

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Matt Abrams is an expert on public speaking and a lecturer at Stanford. In a recent article, he says you will be better able to remember presentations by “structuring your content,” rather than presenting it randomly.

He explains:

“Having a structure helps you remember what to say because even if you forget the specifics, you can use the general framework to stay on track. For example, when using the Problem-Solution-Benefit structure–which is good for persuading and motivating people–you first lay out a specific problem (or opportunity), then detail a solution to address the problem, defining its benefits. If you are in the middle of the Solution portion of your talk and blank out, recalling your structure will tell you that the Benefits portion comes next.”

Not only does the structure give you a framework for recalling how the information fits together, I can see how it helps your audience better understand and remember your message.

Abrams says his favorite structure is, “What?-So What?-Now What?, which can help you not only in planned presentations but also in spontaneous speaking situations such as job interviews.”

What: Your message or claim

So What: Why it matters; the benefits if it is accepted

Now What: What to do next; the call to action.

I like this, too. It can be used for formal presentations, papers, briefs, articles, letters, oral arguments, and blog posts. You can also use it to help a client understand where things are in a case and why they should follow your recommendation.

The article has additional tips on public speaking, including how to practice a presentation.

For more ideas for structuring reports and other content, see my 30 Day Referral Blitz

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Content marketing for lawyers: don’t forget about your other clients

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Okay, so you write articles and blog posts targeted to prospective clients. You educate them about the law and procedure, what an attorney can do for them (or can’t), and how to choose the right attorney. You show them what you can do for them and why they should choose you instead of any other attorney.

That’s good. But don’t forget your other clients.

What do I mean? I mean writing for other attorneys who can send you referrals. If I’m a California attorney and need a referral for my client who has business in New York, I’m going to go online and look at New York attorney’s web sites. Yes, I want to see what you have to say to lay people but I would be even more impressed if you wrote something for me.

The same goes for other professionals who might be able to send you business. Do you do real estate closings? How about some content for real estate agents? Do you handle estate planning? Maybe it would be good to write something financial planners and insurance agents.

Anything else? Sure. How about something for bloggers and the media? They’re always looking for authoritative content for their articles. Make their job easier by summarizing key areas of the law or prominent legal trends.

These are some of your other clients. They may not be able to hire you themselves, but they can send you a lot of business. You should be marketing to them.

You have a couple of choices. You can set up separate pages on your site for these other clients or you can set up separate sites and link to them.

Okay, homework time. Choose a category of referral source for your practice and write your first article. If you’re a California divorce lawyer and you want referrals from small business lawyers, for example, write something that helps business attorneys advise their clients. Post it on your website. Then, email a link to business attorneys you know and ask for feedback. Ask them to forward the link to their colleagues.

I told you marketing was easy.

Content marketing for lawyers made simple: Go here

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Networking and your legal marketing plan

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If you do it right, networking can become a cornerstone of your legal marketing plan and one of your biggest sources of new business and career opportunities. But it can also be time consuming. 

One way to get more out of your networking is to use it as a springboard to finding content for your blog or newsletter.

Interview people you meet through networking and post it on your blog or in your newsletter. Do a profile of them or their business or practice, or promote their cause.

They get exposure, traffic, and new clients or customers. Your readers learn valuable tips from these subject matter experts. You get content for your blog that may bring you more search engine traffic.

And you get the gratitude of your new networking partner.

Their gratitude may lead to good things for you. Or it may not. Not all of people you feature in your interviews will reciprocate by interviewing you or sending you traffic or referrals. But some will.

These interviews can lead to other things. You can invite your networking partners to submit guest posts or articles for your blog or newsletter. You can explore other marketing joint ventures.

Go find some professionals, businesses, or vendors who sell to or write about your target market or community. You can find them online or in person. Reach out to them and ask questions about what they do. Then, ask for the interview. I can’t imagine anyone turning you down.

Wait, I’ll make it even easier for you. Start (this week would be good) by approaching someone you already know. Call your best referral source or business client and tell them you want to interview them.

What’s that? You don’t have a blog or newsletter? I guess you better start.

Learn how to create or grow a blog or website. Click here.

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Blog Post Title Generators: Get Ideas, Titles for Your Blog, Newsletter, or Article

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Ideas are a dime a dozen, they say but we all have days when we’re bankrupt.

When you have to write a blog post or other content and you’re fresh out of ideas, one easy solution is to head on over to a blog post title generator, plug in some key words, and let the Internet find ideas for you.

Here are three you can try (ht to Search Engine People):

I used the Title Tool and put in the words “personal injury”. Here are the first ten results:

  • Personal Injury Protection Plans Also Are Called ‘No Fault’ Insurance
  • Few Types Of Personal Injury Claims
  • What Is Personal Injury Law?
  • Finding a Personal Injury Solicitor
  • Hire A Personal Injury Lawyer To Get The Compensation You Deserve
  • How Much Money Can A Personal Injury Lawyer Charge Me for My Case?
  • A Definitive List Of Expert Personal Injury Law Secrets
  • Litigation Costs in Personal Injury Cases
  • Personal Injury and Attorneys Who Can Help You
  • Why Is A Personal Injury Attorney Worth It?

I tried it again with the words “auto accident” and got these results:

  • How to Protect Yourself During an Auto Accident
  • 4 Types of Auto Accident Insurance Claims
  • Knowing What To Do After An Auto Accident
  • Methods To Maximize Your Recovery After An Auto Accident
  • Auto Accident Compensation Claims – How to Go Through the Process
  • Steps You Cannot Avoid Taking While Choosing an Auto Accident Attorney
  • How A Good Lawyer Can Help When You Get Into An Auto Accident
  • Important Tips To Remember To Protect Yourself During Auto Accidents
  • The Auto Accident Attorney – A Look at the Job

Supposedly, these are “existing high ranking titles using that keyword”. You can click a button and get more results. But not all keywords I inputted came back with results. For example, I tried “California personal injury” and got nothing.

Nevertheless, I’m sure you can see these tools can help you generate plenty of ideas. Give them a try and see.

For more content ideas, check out my online marketing course for attorneys

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Attorney newsletters: what do you write about?

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You see the value of staying in touch with clients and former clients. You want to start a newsletter or email list. But you hesitate, because you don’t know what to write about.

Your divorce clients don’t want to hear about all things divorce. They want to forget about it and move on. Your personal injury clients don’t plan to be in another accident. Why would they want to constantly hear about injuries and claims and trials? Estate planning clients might need to stay up to date with changes in the law or with the latest strategies, but every week?

If you have a consumer oriented practice, how do you write an attorney newsletter anybody would want to read?

That is the essence of an email inquiry I received last week.

The answer is to realize that your clients have different roles and interests and you can provide them with information related to those roles and interests.

Start with general consumer information and advice. Write about insurance, mortgages, debt, identity theft, taxes, saving money when buying a house, avoiding scams, building credit, repairing credit, leasing vs. purchasing, home appliance warranties, and a host of other topics.

But you’re a lawyer, not a consumer expert. Where do you get this information? How are you qualified to give advice?

You have several choices.

You can read and learn this information. I didn’t say you need to become an expert. You can learn just enough to share these ideas with your subscribers. You only need a few paragraphs per topic.

You can do a roundup of articles and resources you find online, and link to them. “If you’re looking for a way to. . . here are three articles you might like. . .” Add a few comments: “When I refinanced, I did exactly what this expert suggested, and here’s what happened. . .”.

You can reach out to subject matter experts in these areas and have them supply the information. They can write a “guest post” or article. You can interview them. Or you can ask them to supply something they’ve already written and allow you to quote from it (and link to it).

You can write articles describing your life as a consumer. Describe how you handled the purchase of a new car, researched contractors for some repair work to your home, or shopped around for a new insurance policy.

In addition to general consumer information, how about writing about legal issues outside of your field? Research and write it yourself or have another attorney write it. You can write articles for his or her newsletter in exchange.

What else. . . ?

How about. . . ANYthing?

Write about your personal life. What did you do on your last vacation? What’s going on with your search for the right college for your son or daughter? Have you seen any good movies lately? Read a great book?

Have you had an interesting case or client lately? Do have any clients who own a business?

And hey, the practice of law is local. What’s going on in your community? New stores opening? New restaurants you tried? A controversial rezoning effort? A scandal in the city counsel? Any interesting speakers at your rotary meeting?

Each time you add content to your website, you can mention this in your newsletter. Tell  what it’s about, provide a link, and describe who might benefit from that content. It might be your subscriber, it might be someone they know, so encourage them to forward your email.

In answer to the email inquiry I received about what to write about, I asked the attorney, “What would you talk about at a party?” You wouldn’t talk about the law (unless someone asked), you’d talk about the things people talk about at parties: life, kids, travel, food, art, community. Why can’t you “talk” about these things in your newsletter?

Your newsletter doesn’t have to be about your practice area. You can write about anything. Your newsletter is a mechanism for staying in touch with the people in your life. Each time they receive it, they are reminded of your name and how to contact you. They open and read your newsletter because you are a friend who shares interesting information. A friend who happens to be a divorce lawyer.

For much more on what to write about on your blog and newsletter, get this. Really. You’ll thank me.

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How to become a better writer

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I used to write like a lawyer. Dry, stilted, cautious, boring. I’m stifling a yawn right now remembering how I used to sound.

Then I started reading books about copy writing and saw what I was missing. I saw what it meant to write to communicate and persuade, not just inform. I tried it, first in my demand letters. It was liberating and I’m pretty sure it earned me a few extra shekels.

I used some of those ideas in my briefs and declarations. Not to the same extent, of course, but a sprinkle here and a dash there. Judges and opposing counsel noticed.

Eventually, my efforts to become a better writer made me a better lawyer.

Lawyers earn our keep with words. It behooves us to improve our writing skills. If you want to know how to become a better writer, here are five ways to do that.

  1. Write every day. Take 15 to 20 minutes a day and write. Every day. Write a journal, free write (look it up), or write a page for your office operations manual, but write something. Practice doesn’t make perfect, but the more you write, the better you get.
  2. Write faster. Fast writing is usually better writing. When we let go and let the words flow, our writing is more natural and has more power. Of course it goes without saying that you shouldn’t edit while you write.
  3. Write letters to specific people. You’ve heard the oft-repeated advice to “write like you talk,” right? The next time you write something, write the first draft as a letter to a real person. You might actually speak, record, and transcribe your thoughts.
  4. Read every day. Read, in different disciplines, including fiction. Read slowly and pay attention to how good writers present their ideas, how they describe people and places and action.
  5. Study. Read books on grammar, copy writing, and creative writing. Learn the rules of effective writing and develop a sense of when it’s okay to break them.

None of this should be a revelation. It’s common sense advice you’ve heard before. I’d heard it, too. But I wasn’t doing it. I was busy. But then I realized that this is the kind of continuing education that could really pay off over the rest of my career. And it has.

As Jim Rohn put it, “Formal education will make you a living; self-education will make you a fortune.”

If you want to know how to write better reports, better headlines and titles, get this

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Draft: a simpler way to write, edit, collaborate, and share documents

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After yesterday’s post about a new cloud-based document sharing service, SavvyDox, I remembered that I was a subscriber to an even easier to use service: Draft.

No downloads, a very simple interface, and the ability to see your editor’s draft or comments side-by-side with your original. And, it’s accessible from any browser, so no problems for tablet users. And, you can export documents in a variety of formats, including Word, PDF, and ePub.

One limitation, at present, is that you can only import documents in text or Markdown. So you probably wouldn’t use this to show clients a work in progress. But this a natural for sharing drafts with editors, partners, and administrative staff, who can edit or add comments without modifying your original.

I like being able to see my editor’s changes, in a different color, side-by-side with my original. I can respond with my comments about their suggested edits. In fact, we can go back and forth with multiple versions of the document, until it’s right. This makes Draft a great tool for collaborators.

Draft also has many additional features for writers, including Hemingway mode, which prevents you from deleting anything, forcing you to bang out a first draft without stopping to edit. And, if you want to hire a professional editor, you can do that through the Draft interface at very reasonable cost.

Draft is “donate-ware” (I think that’s the term). You can use it without cost, but you are asked to support the service by paying $4 a month.

I can see a place for both SavvyDox and Draft in a lawyer’s writing arsenal. SavvyDox is probably more appropriate for business clients with whom you can share formatted documents. Draft is useful for writing and editing the document, which you can then export and email to the client.

Check them out and let me know what you think.

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How to write a blog without writing a blog

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I get it. You don’t have a lot of time to write a blog. Even once a week seems daunting. But you know that having content online is a great way to highlight your capabilities and draw traffic, and you’d like to find a way to make it work.

One way to do this is to let others do the writing for you.

You could have your partners, associates, and staff do some or all of it. You could hire a ghost writer. (They’re not expensive.) Or, you could let other professionals write guest posts. Let’s talk about this one, shall we?

One way to do this is have five or ten other lawyers, consultants, experts, accountants, and so on, who each contribute a post every other month. They get exposure for their practice or business, you get content.

Some of those other professionals will undoubtedly notify their clients, subscribers, and readers about their new post on your site, and provide a link to it, which gives you exposure to their contacts. Of course you can offer to provide guest posts on their blogs, too, if and when you have the time.

If you don’t have enough other professionals who want in on this deal, no problem. You can easily find professionals online who would love to get exposure to your readers. Reaching out this way is a great way of networking with potential referral sources.

One thing you might want to do is add your comments before, during (by interlineation), or after the guest post. In other words, you introduce the guest blogger and his or her post and add your thoughts about how the post applies to your practice area or clients. This should take you very little time and will add value and context to a post that might otherwise seem a bit off topic.

First, make sure you flesh out your blog with ten or twenty substantive posts, written by you, about your practice area. Why? Because it’s your blog and you want to show visitors what you know and do. Also, you’ll be able to link to this content in your comments to guest posts. For example, if you handle employment law and have a guest post by a psychologist writing about how to handle a difficult employee, in your addendum to that post, you can link to your article about the legal implications of what employers might say or do.

Okay, one more idea. Ask one of your guest-post team if you can interview them. Have them give you five or ten questions to ask them, in advance. Record and transcribe the interview and post it on your blog. Easy content.

Of course it’s just as easy to have them interview you for their blog.

For more ideas on how to write a blog, get this.

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When prospective clients interview you for the job

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I once had a client interview me before hiring me. It only happened once in my career, probably because 99% of my clients came from referrals. (She didn’t hire me. I never found out why. It was thirty years ago. I’m over it, now.)

Today, many clients find lawyers through the Internet and other means, and because there are so many articles and blog posts educating them about what to ask a lawyer before they hire them, if you haven’t been interviewed for the job, there’s a good chance you will.

Will you be ready?

One way to get ready is to post content on your website that addresses the questions prospective clients typically ask. The process of writing that content will also prepare you to answer those questions in the event someone bypasses your website. It also helps you codify your philosophies, policies, and procedures, forcing you to examine what you do so you can make improvements.

I read an article recently, for employers interviewing job candidates, that presented “killer questions” to ask to eliminate the duds. I thought the first question was applicable to clients hiring lawyers:

‘Tell me about a work achievement you are most proud of?’

Clients may not ask this per se, but isn’t this something lawyers should be prepared to answer?

Take 30 minutes this week and write three paragraphs about something in your career that you are especially proud of. What was your most gratifying or challenging case? If you were writing your obituary or eulogy, what would you like to be said about your work.

Post this on your website. When prospective clients interview you for the job, or a reporter or blogger interviews you for an article, you’ll be ready.

Did you know, Make The Phone Ring shows you how to create great content for your website? Check it out on this page.

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Attorney marketing plan: time vs. money

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I talked to an attorney yesterday who wanted to drive more traffic to his website. A plan to get more traffic to your website, like any attorney marketing plan, comes down to a choice between time and money.

Here is a list of the more common (and acceptable) marketing options for attorneys who want to get more traffic:

MONEY

  • Advertising (PPC, display, offline, direct mail, radio, etc.)
  • Hire a PR firm to get you coverage, interviews
  • Self-hosted seminars
  • Hire people to ghost write content or assist you in writing content

TIME

  • Writing a blog
  • Guest posts and comments on other people’s blogs
  • Writing articles for article directories, offline publications
  • Webinars/teleconferences
  • Public speaking, seminars
  • Write reports, ebooks, articles, audios, courses
  • Build an email list
  • Staying in touch with former clients
  • Social media networking
  • Youtube videos
  • Networking
  • Marketing joint ventures
  • Podcasts/webcasts/hangouts/interviewing experts
  • Interviews, panel discussions

Most attorneys can’t or don’t want to advertise. Or, they don’t have a big enough budget to compete with some of the bigger advertisers.

The problem is, most attorneys have even less time than money. At least that’s what they tell themselves. They could invest more time in marketing. They often don’t because (a) they don’t know how and/or (b) they don’t think they’ll see a return on their investment.

What if I could prove that one hour invested in marketing (the right way) would bring a three-fold return? In other words, if you’re time is worth $300 an hour, and I proved to you that investing one hour in writing a blog post would bring you $900 in revenue, would you invest that hour?

Of course you would. Yo mama didn’t raise no fool.

But here’s the thing. That blog post might bring you a three-fold return this month, and then again next month. And every month. There will always be new people searching for your content and your solutions.

No guarantees, of course. Your results may vary.

My point is that many time-oriented marketing activities have a long tail, whereas advertising generally doesn’t.

Your website content can bring you traffic and new clients for months or years to come. Networking and building relationships with new referral sources and joint venture partners can do the same. Building lists and staying in touch with people can provide you with a long term source of new business.

When you look at it this way, instead of worrying about how much time marketing is “costing” you, you’ll realize that every hour you AREN’T marketing is costing you.

As Wayne Dyer puts it, “When you change the way you look at things, the things you look at change.”

If you want more traffic to your website, get my Internet marketing course for attorneys

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