My wife and I visited a doctor once but our visit didn’t last long. The doctor came with all the right credentials and was highly recommended by peers and patients, but as soon as we met him, we didn’t trust him and left.
Why?
Because he wouldn’t look either of us in the eye.
He talked to the wall, to the bookcase, to the office door, but (it seemed), not to us. It was probably his way of coping with life-and-death situations but it was creepy, not the sort of thing you want in a professional.
Princeton researchers have found that people often decide on the trustworthiness of someone in as little as a tenth of a second, just by looking at their face. They draw similar conclusions about their likeability, attractiveness, competence, and other traits.
Much of these assessments are based on things you can’t change. For example, other studies have found that having more feminine facial features makes you appear more trustworthy.
You can’t change your face (without surgery) but you can change your behavior.
You can increase trust (and likeability) by shaking hands, smiling, listening without interrupting, and mirroring the other person’s body language.
And by looking at people when you talk to them.
So, here’s your assignment. For the next few days, pay attention to how you greet your clients. Take note of what you say and what you do.
You may find you’re doing something you’re not aware you’re doing and can correct it. No surgery required.
More ways to build trust
