When you’re done reading this, there’s something I want you to do

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The next time you sit down to write something, before you begin, ask yourself, “What do I want them to do?”

Figure out what you want your reader or listener, judge or jury, prospect or client, to do when they are done hearing your words.

Yes, begin with the end in mind.

Why? Because unless you’re writing to entertain, you want the reader to do something. That’s the only way they will get a result. And you want them to get a result because that’s good for them and good for you.

When someone reads your article, for example, and that article persuades them to do something, e.g., read another article, sign up for your newsletter, contact you to ask questions, or contact you to make an appointment, they benefit and so do you. They get information or help and you get a new client or someone who is moving in that direction.

Don’t write merely to inform. Write to persuade. And don’t assume they know what to do next, tell them.

You’re almost done reading this. When you’re done, I want you to write the sentence, “What do I want them to do?” on a sticky note and post it somewhere on your desk or your computer where you’ll be able to see it when you are writing.

If you do, you’ll be more likely to ask yourself that question when you’re writing and if you do that, I know you’ll get better results.

Better results is good for you, obviously, and also good for me. As you get better results from my advice, you’ll be more likely to come back for more advice, more likely to buy my products and services, and more likely to tell others about me.

Decide what you want your reader to do and persuade them to do it. I’ll have some thoughts on how to do that in a future post, so stay tuned.

(See what I did there?)

Know other lawyers? Here’s how to get them to send you more referrals

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Use ‘before and after’ photos to sell more legal services

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In our community, mailboxes are uniformly displayed on wooden posts, four boxes to a post. After nearly twenty-five years, our post was looking shabby. My neighbors and I chipped in and hired a guy to repair and paint the post and replace the mailboxes.

He did a great job and we’ve recommended him to some of our other neighbors.

On a recent walk through the neighborhood, I saw some mailboxes that could use his services and I thought about what he might do to get more work. One thing he could do is create a flyer with before and after photos of his work. Those photos tell most of the story. “If your mailbox looks like this [before] and you want it to look like this [after], give me a call.”

How can you use this idea to sell more legal services?

No, not by taking photos of your clients. By using word pictures to describe their situation before and after they hired you.

On your website and in your marketing materials, describe how some clients “looked” when they first came to you, and how they looked at the end of the case or matter.

If you handle divorce, for example, you would describe your client’s marriage situation in sufficient detail to let prospective clients “see” it. Include the facts, the legal issues, the emotional turmoil, and what was at stake.

Follow that with a word picture of the client’s situation after you worked your magic.

It’s storytelling, pure and simple, something you should be doing in most of your writing but especially in your marketing documents.

Facts tell but stories sell.

The best stories are dramatic, of course, but with a little effort, you can inject some drama into even the most mundane or routine legal matters.

Give it a try. Think about a recent client and describe their before picture. What did they want or need and why? What was at stake? What did they fear? What might have happened if they didn’t hire you?

Then, describe the after picture. Resolution. Protection. Compensation. Peace of mind.

Before and after. Photos or word pictures. It’s the same formula. It works for marketing mailbox repairs and legal services.

Marketing is easier when you know The Formula

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What will you do today to bring in some business?

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I got an email this morning from a representative of the company that develops Write!, a text-based writing app. He offered to set me up with a free account so I could try the software and, perhaps, mention it or review it on my blog.

I’m a good candidate for that since I have mentioned my use of Scrivener and other writing apps before, and because lawyers do a lot of writing. But I already own the app. I bought it several months ago and use it nearly every day. I like it and recommend it. You should go take a look.

So there. I mentioned it. I won’t review it because that’s not something I ordinarily do.

The email I received is a good example of simple but effective marketing that anyone can do.You probably won’t contact strangers and offer free legal services but you might offer a free report or book. (If you don’t have one, get cookin.)

But there’s another point I want to make about the pro-active nature of contacting people you don’t know.

Most lawyers do little or no outbound marketing. They sit and wait for their ads to work or for search engines to send them traffic. They wait for someone to find them and invite them to speak at their event. They wait for someone to send them referrals.

There’s so much more they could do.

Reach out to someone you don’t know, by email or phone, and introduce yourself. Invite them to submit a guest post for your blog or ask if they would like you to provide one for theirs. Offer to interview them for your podcast or video channel. Query a publication about an article. Post comments on someone else’s blog. Go to a meeting and shake some hands.

Attraction marketing is good. I love it when people find me and send me money (or free software). But we shouldn’t always wait for something to happen. We should get off our bums and make something happen.

How to write a report that could get you more referrals

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Darth Vader would have made a terrible lawyer

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You have a marketing voice and it can make or break you.

Your marketing voice is the personality you present in your writing, in your presentations, and in conversations. It paints a picture of who you are and what it would be like to work with you. Your voice either attracts people to you or pushes them away.

If you sound arrogant, overly aggressive, or overly formal, you push people away. If you sound weak or overly casual, you do the same.

People expect a lawyer to sound like a professional. Not too hot or too cold. They want you to be strong and confident but even-tempered. Friendly and approachable but not a pushover. They want you to speak to them, not down to them. They want you to be conversational, not academic.

A little toughness. A little charm.

Your marketing voice–on your website, in your newsletter, in your presentations–should resonate with your target market. It should attract them and inspire them to connect with you. It should make them trust you and choose you to represent them.

If your marketing voice is working for you, great. If not, get some help. Get a marketing pro or a writer to look at your writing and presentations and give you some advice. Or hire them and have them do a makeover.

How to write a report that attracts new clients

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Yogurt happens

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We all have problems. When we don’t have solutions to those problems, they frustrate us, distract us, and cause us to waste time and resources. They slow our progress and hinder our success.

What do you do when the yogurt hits the fan and you don’t know what to do about it?

Here are some ideas, many of which I have used to solve problems and achieve goals:

  • Write it down. Take an hour or a day and reflect on the issue. Make notes, brainstorm ideas, write a list of pros and cons. You may already know what to do. Get it out of your head and onto paper.
  • Procrastinate. Maybe you’re not ready to start or finish the project. Give yourself time (without guilt) to heal, to rest, to find new ideas, to evaluate whether this is really something you should do and if so, how to do it.
  • Recall past successes. Think about how you solved similar problems or achieved similar goals. Remind yourself that if you did it once you can do it again.
  • Think about what you want, not what you don’t want. Focus on solutions, not problems. See yourself doing the activities (writing, speaking, presenting, signing up clients, etc.) that will create your desired outcomes.
  • Start walking. Exercise will help you feel better, sleep better, and have more energy. Walking is a great way to clear your head, clarify your thoughts, and generate new ideas.
  • Change your habits. Bad habits tend to metastasize into other areas of your life. A habit of watching too much TV, for example, in addition to taking time away from productive activities, can create or exacerbate other bad habits that hold you back from reaching your full potential.
  • Don’t worry, be happy. It is difficult to succeed when you are afraid or worried or in pain. Change the subject. Think about (or do) things that make you happy. The happier you are, the easier it will be to find the solutions and do the activities needed to achieve your goals.
  • Remember why you’re doing this. Your goal may be difficult to achieve, your problem may be difficult to solve. Remind yourself that the work, the problems, the sacrifices, are worth the effort.
  • Talk to someone. An expert, a coach, a shrink, a clergyman. Talk to God. Talk to a friend or someone who has overcome similar problems and can offer advice or a shoulder to cry on.
  • “What would Einstein do?” Have an imaginary conversation with someone you know or a historical figure you admire. Ask them to tell you what they would do in your situation.
  • Get more information. Read, take classes, watch videos, hire a consultant. If anyone has done what you want to do, you can do it, too. Find out what they did and do it.
  • Compartmentalize. Put your problems or worries in a mental lock box and don’t open it until you’re ready to do something about them. Don’t let them distract you from doing the other things you need to do.
  • Get help. Hire someone who is good at the job you’re struggling to do. Hire more staff to do some of the work that is overwhelming you. Free up some time to do what you do best.
  • Do something different. For things to change, you must change. Try a different marketing method, a different workflow, a different practice area, or a different attitude about what you’re currently doing.

Finally, don’t be so hard on yourself. Few problems are fatal. Solving problems helps you to learn and grow, which is what you need to get ready for the next time the yogurt hits the fan.

Marketing can solve a multitude of problems

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New tricks for an old dog

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I just installed macOS on my PC. A bit tech-y for me but it was either that or buy a Mac and I wasn’t about to do that just to run one application. (There’s an app I want but it’s only available on Mac and there’s nothing like it for PCs.)

After reading a slew of articles and watching lots of videos, I went ahead and got my geek on.

It didn’t go smoothly. The first method didn’t work. The second method eventually worked, but not without many error messages and missing helper files. Some videos assumed facts not in evidence, that is, my knowledge about where to find things on my system (e.g., BIOS) or how to show hidden files.

But I stuck with it and now I’m good to go. In retrospect, despite the frustrations, it was easier than I thought.

My point?

Is it that you can run other operating systems on your existing machine and don’t need to buy a new one?

No, although that’s good to know, isn’t it?

Is it that you can learn how to do things you previously thought were over your head?

No, but that’s certainly important to know.

Is it that the Internet is an incredible resource for learning things?

Well, we already knew that, didn’t we?

While all of the above are true, my point has to do with marketing.

The youtube video that finally worked for me, providing links to up-to-date downloads and instructions on how to do the little bits and pieces necessary to make the whole thing work, was recorded by a guy who’s in the computer business. He does installations, troubleshooting, updates, and so on, and very casually mentioned this.

It probably took him 15 minutes to record this video. In return, he gets traffic to his site and, no doubt, new business.

His video demonstrates his expertise and builds trust. Viewers can see that he knows what he’s doing. After watching the video, some viewers might still need help and hire him. Or hire him for other computer problems. Some might share the link to the video with a friend they know who has the same problem.

Lawyers can do the same thing with our expertise.

Take your presentations and put them online. Or record yourself answering FAQs. Teach people how to do something or understand their legal problems and the available solutions, and you will get traffic, subscribers, followers, and clients.

Marketing online for attorneys. Click here

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Ask prospective clients this question before their first appointment

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Have you ever had a prospective client tell you they need to talk to their wife (husband, partner, parent, etc.) before they can hire you?

Sure you have.

They go home and do their best to explain why they need to hire a lawyer and why that lawyer should be you. Too often, their best isn’t good enough.

They can’t remember everything you told them. They can’t explain why they need to do this. They can’t answer questions. And when their spouse or partner says, “Let me see if I can find someone cheaper. . .” they don’t know what to say.

Someone wanted to hire you but someone else overruled them.

No soup for you!

You can reduce the odds of this occurring by asking prospective clients a simple question before you confirm the details of their first appointment:

“Is there anyone else who should be here with you?”

Anyone they might have to talk to? Consult with? Get permission from? Anyone who might be paying some or all of your fees? A son or daughter or caregiver? A business partner? In-house counsel?

You want the other decision maker to meet you and see for themselves what the client sees. You want to field their questions, overcome their objections, and help them make the decision to hire you.

Tell the client that things will be much easier for everyone if their spouse or partner comes to the appointment with them.

In fact, you might insist on it.

Tell them you have a policy of meeting both spouses (partners, decision makers, etc.) before you take on a new client. Share a story or two that explains why you have this policy. Help them understand why this is better for them, too.

If you don’t want to “insist,” at least tell them you “strongly recommend”. And if you don’t want to do that, or it looks like they won’t be able to get the other person to come with them, at least send them home with lots of information.

“Don’t try to explain everything, just give them this information. If they have any questions, get me on the phone and I’ll be happy to speak with them.”

No, it’s not as good as having the other decision maker at the first appointment. Not by a long shot. But sometimes, a long shot is the only shot you have.

Marketing is easier when you know The Formula

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The second most important question to ask your new client

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You know that the most important question to ask a new client is, “Where did you hear about me [us]?” If they were referred, you need to know who to thank. If they found your website through search, you need to know what they searched for so you can focus on that keyword. If they saw one of your ads or articles or heard you speak or saw your video or heard you interviewed. . . you need to know.

You need to know what’s working in your marketing so you can do more of it. You also need to know what’s not working so you can reduce or eliminate them.

But there’s a second question you should ask new clients, and in some respects, it’s even more important than the first:

“Why did you choose me [us]?”

There are lots of other attorneys they could have hired. What was it that convinced them that you were the better choice?

It could be any reason or a combination of reasons. Maybe they liked a certain article on your site. Maybe their friend said you were nice. Maybe they liked the way you treated them when they called to ask a question.

Maybe they saw all the good reviews you have on online. Maybe they’ve been on your list for awhile and your emails helped them get to know, like, and trust you. Or maybe they chose you because they can see that you focus on helping people like them (e.g., same business niche, same ethnicity, same neighborhood, etc.)

You won’t know unless you ask.

Ask, “Where did you hear about me?” upon greeting the new client. Or ask them when they are on the phone, in case they don’t make or keep an appointment.

Ask the second question after they’ve signed your retainer agreement and put some shekels into your sweaty palm.

One more thing. If you have thick skin (and an elastic heart), you should also ask prospective clients who DIDN’T hire you why they went with someone else.

How to get your clients to send you more referrals

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Baby steps, baby cakes

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Imagine drinking 30 cans of cola a day, every day. I saw a program profiling a 20-year old girl who’s been doing that for years and can’t seem to stop. To make matters worse, the rest of her diet consists of Twinkies and Ding Dongs and an assortment of other blocks of sugar.

Yikes.

She’s pre-diabetic and has the lab report to prove it, but she isn’t doing anything about it. She’s in the medical field and should know better, but like a lot of addicts, she’s in complete denial.

Call in the professionals: a nutritionist and a mental health doctor, tasked to help her.

They couldn’t have her quit cold turkey because she would suffer withdrawal symptoms that could put her in the hospital. They asked her to reduce her consumption in stages. Within a couple of weeks, she was supposed to be off the sauce.

She didn’t last a day.

Why? Two reasons, as I see it. The first reason is that they had her cutting down too quickly. Not only was she physically addicted to sugar (and caffeine), she had long-term emotional attachments to her habit.

It was too much, too soon.

I’m a doctor of laws, not medicine, but I would have asked her to cut her intake by a single can per day, or even every two or three days. Wean her off the stuff slowly. In a month or two might be down to a few cans a day, and from there, quitting would be relatively easy.

Breaking a bad habit, especially one that has physical and emotional addiction components, should be done slowly, shouldn’t it? A little bit each day.

That’s equally true for adopting good habits. Don’t run a half marathon this weekend if you currently do no exercise.

I talk about doing marketing 15 minutes a day because (a) anyone can do 15 minutes, and (b) if you do 15 minutes every day, eventually you might build up to 30. (NB: if you can’t do 15 minutes, start with 10. Or five.)

Do a little, but do it every day until it becomes a habit.

Besides being asked to taper off too quickly, the second reason cola girl couldn’t quit is that she didn’t want to. She admitted as much at the end of the program.

Even when a habit poses serious health risks, if you don’t want to quit, you won’t. Or you’ll quit but go right back to your old ways.

That’s also true for starting a good habit.

A lack of marketing might pose a serious risk to the financial health of your practice, but if you don’t want to change, you won’t.

Start with a simple marketing plan

 

 

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Sorry for your loss, sign here

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I heard a story on the radio. It seems a real estate broker team sent a condolence letter to a recent widow, and by recent I mean a few days after her husband’s death. The letter expressed condolences, acknowledged that it must be a difficult time, and then pitched the woman on using them to sell the family home.

Classy, huh?

Obviously, surviving spouses are a good target market for real estate brokers, and for other professionals, e.g., probate lawyers. Brokers target recent empty nesters–homeowners with kids graduating, getting married–and that’s fine. It makes sense to target people who are more likely to need your services. Lawyers should, too (assuming there are no ethical restrictions).

But a letter like this, so soon after her loss and so obviously a shameless attempt to take advantage of her situation, is no bueno.

Is there anything these brokers could have done to leverage the “opportunity” presented by the demise of this woman’s husband?

Yes.

They could have mailed a letter that simply introduced themselves, without referencing her loss. As though they were sending that same letter to everyone in the neighborhood.

Offer a planning guide, a free market analysis, and make the case for using them for buying or selling, as brokers do. Let her decide when and if she wants to sell.

Get there early, before other brokers fill up her mailbox. And mail frequently with more information and offers.

In other words, invest more time and money targeting recent widows and widowers, as a group. Just don’t tell them why.

Does your website make your phone ring?

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