An easy way to show your clients some love

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It’s been crazy around here the past week. We’re close to the fires and concerned about them spreading our way. Every day, the sky is filled with smoke and helicopters and planes buzzing overhead.

We’ll probably be okay but you never know.

Our credit union sent us an email that was on point. It said, “In the Wildfire Zone?” They wanted us to know that we are their number one priority and they hope we are safe. They offered some tips for being prepared in case we’re ordered to evacuate.

Things like planning where we’ll go (and making sure they take pets), having a “go bag” of clothes, supplies, credit cards, meds, and extra cash, making sure the gas tank is full, and gathering up important documents to take with us.

They also provided a link to ready.org, which has more information about evacuation planning.

Most of the emails we get from them are about “business”. It’s nice to know they are thinking about us and providing helpful information on an important topic. It’s important even for those who aren’t in the fire zone.

Note that they didn’t write the underlying information about what to put in a go bag, which papers to include in an “important papers” file or evacuation planning, they simply provided links to existing websites.

How difficult would it be for you to send your clients an email like this? About what to do in case of fire or flood, earthquake or hurricane, or other disasters?

Not difficult at all.

But your clients will appreciate you for thinking of them, nevertheless.

In fact, there are plenty of consumer-related topics you could write about: insurance, credit, crime prevention, retirement, refinancing and many more.

Ten minutes of research and some links to other people’s websites will do the trick.

For extra credit, interview some subject matter experts. Here’s how I did that and turned it into a book.

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The only lawyer for the job

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Instead of targeting niche markets, the average lawyer holds themselves out to “everyone” who has a legal issue they’re qualified to handle.

That’s why they’re average.

Unless they’re in a small town and are literally the only lawyer for the job, this is a poor strategy because they wind up being one of thousands of lawyers who say the same things and offer the same services.

They have no leverage. No edge. They spend way too much time and money getting their message out into the world and have a difficult time standing out.

Why do they do it? Fear. They’re afraid that if they hold themselves out as “specializing” in one type of client or target market, they won’t appeal to anyone else.

It gets them every time.

So, if you’re taking notes, write this down: it’s better to be a big fish in a small pond than a minnow in the ocean.

When you target a niche market, you can own that market. Be seen as the only lawyer for the job.

One reason:

You can immerse yourself in the niche, learning the issues, studying the culture and networking with the centers of influence. Your subconscious mind will synthesize this information and provide you with laser-focused ideas for articles, blog posts, videos, ads, reports, emails, presentations, and other content.

In your content, you can use examples of people in the market whom you have helped. When prospective clients and referral sources consume your content, they see you as someone who truly understands their market and is uniquely qualified to help them.

You can’t do that when you try to appeal to “everyone”.

Just saying.

This will help you choose the right niche market(s) for your practice

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This isn’t important so read it later

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Another day, another study. This one says that we have “an urgency bias” meaning that “our brains pick urgency over importance, wanting the immediate satisfaction of a quick payoff”.

We prefer to do the quick and easy things on our list because important tasks are (or appear) more difficult and take longer to complete. “People want to finish the urgent tasks first and then work on important tasks later.”

I get that. I do that. I like to sprint through my email inbox first and get it out of the way before tackling more important work.

The researchers say one reason we tend to prioritize urgent over important because we find comfort in appearing busy. I get that, too. Who doesn’t like checking things off our list?

If we’re getting the important stuff done, however, does it matter when we do it? Kinda. We have more energy at the start of our day and should use that time for work that requires more focus.

If we’re not doing the important work, however, if our day is filled with putting out fires and reacting to what’s put in front of us instead of doing things that bring us closer to our most important goals, that’s a problem.

What’s the solution? The researchers say we should remind ourselves of the value of the bigger tasks we’re avoiding or postponing. Okay, but how? The article doesn’t say. But I will. It’s something I wrote about before and it’s about as simple as it gets:

Next to each task on your list, write down why you need to do it. In other words, write down the benefits it delivers.

This forces you to think about what each task is worth to you. Is it short-term and relatively low-value or something that advances your career? Is it urgent but otherwise not a priority or is it an important factor contributing to your success?

As you write down why, consider the price you pay for not doing the task. What do you give up if you don’t get it done?

We need to prioritize tasks that provide more value over those that are merely urgent. By consciously considering the benefits each tasks offers, we can be more intentional about what we do and when we do it.

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Are you making money reading this?

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I’ve never watched “Shark Tank” but I read an article about Kevin O’Leary, one of the investors who appears on it. It was about how he gets so much done.

One thing he suggests would drive me crazy. “Prioritize every 15 minutes of your day,” he says.

Nope. Too confining for me.

On the other hand, there’s something he does to defeat procrastination I like. When he finds himself getting side-tracked, “I think to myself, ‘Am I making money doing this?’ That makes it easy to snap out of it.”

Kinda explains why he’s got so much money. Not sure how much fun he is to be around.

But asking that question is a good idea, at least while you’re working. If you’re honest with yourself, the question can get you back to work. I’m going to try it.

Problem is, when you do what I do, what might otherwise be considered goofing off, i.e., reading, watching videos, surfing the interwebs, is part of the job. But when I’m playing Words with Friends, it’s an excellent question.

Earn more without working more

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Save time by batching related tasks

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Throughout your day you do a variety of different tasks. Everything from email to seeing clients to drafting documents to doing research. You might do each task when it comes up on your calendar or todo list, but it’s more efficient to group together related tasks and do them together.

Write and respond to all your emails in one 40-minute session. Do all your writing or dictation in one time block. Schedule client appointments back to back.

Different types of tasks require different ways of thinking and different skills. Batching makes it easier to get into flow, saving time and allowing you to do a better job.

Sticking with one type of task is efficient. It allows you to get into a rhythm. Task switching is inefficient. Each time you switch you have to let go of what you’ve been doing and get oriented to what you’re about to do.

But there’s another way to batch tasks–by project rather than by activity. Do everything you can on one case or matter before switching to another.

When you’re working on a case–drafting letters, responding to discovery, reviewing documents, making calls–the facts are in your head, you’re thinking about strategy, remembering what people said, considering competing statutes and rules–and it doesn’t make sense to interrupt what you’re doing to do something else.

So don’t.

Think about what you typically do throughout the day and figure out what you can batch. And do what works best for you.

You might prefer to read the message you’re reading now along with other blog posts or emails you follow. Or, you might want to read this message during a block of time set aside for marketing.

When you’re ready to create a simple marketing plan, use this

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Bedside manner for attorneys

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According to a recent study, a majority of doctors give their patients just 11 seconds to explain the reason for their visit before interrupting. Only one third gave them enough time to describe what’s bothering them.

I don’t know if doctors interrupt to ask questions or because (they think) they’ve heard enough to issue a diagnosis but it doesn’t matter. A visit to a doctor isn’t just about getting well.

Patients want to feel like they made the right decision in choosing a particular doctor. They want to feel that they are in good hands and that everything will be okay. They want to know the doctor cares about treating them and not just the disease.

It’s been said that “People don’t care how much you know until they know how much they care.” It’s said because it’s true.

Do I even have to say that it’s also true for attorneys?

Let your clients talk. Look them in the eye. Don’t take calls during the appointment. Say please, say thank you, and go out of your way to show them you appreciate them, you care about what they’re going through, and you are committed to helping them get better.

Take care of the client, not just their legal problem.

Client relations made simple

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Maybe you should stop networking

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Some folks don’t listen. They know they shouldn’t discuss politics and religion but they can’t help themselves. They’ve lost friends, relatives no longer speak to them, and who knows how many clients will never come back.

The problem is, in today’s political climate, when we meet new people–at parties, at formal networking events, or going out for coffee with a prospective client or professional contact–politics inevitably comes up.

You can (and should) change the subject. But that’s often easier said than done.

Therefore, I propose that you give up networking, at least for now, at least until the craziness dies down. Build your practice without it.

I’m serious. There is just too much at stake. If you go to an event and word gets out that you support someone or something that a preponderance of the group or someone with emotional problems does not, you risk being ostracized, shamed, even physically harmed.

Better to keep people guessing.

Unless most of your clients come from one side of the spectrum and you’ve made a decision to forgo business from the other side, what do you have to gain by flapping your gums in public?

I know, we shouldn’t have to keep our mouths shut. So what? That’s the way it is.

The last time I brought up this subject, I heard from a lawyer who told me he says whatever he wants, he doesn’t care what anyone thinks, and anyone who disagrees with him “can go f*** themselves.”

I didn’t like his attitude so I removed him from my list.

Here’s how to network without leaving your office

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Most decisions should be made quickly

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One of the lessons of the 80/20 principle is that a few things matter but most don’t. “A minority of causes, inputs, or effort usually lead to a majority of the results, outputs, or rewards,” according to Richard Koch, author of The 80/20 Principle.

Figure out your 20% activities and do more of them. Spend less time doing everything else.

Now, every day we all make lots of decisions. What to do, what to read, what to say, how to make a point, what to buy, and many more. Unfortunately, many of us spend too much time making decisions about things that don’t matter or matter much.

We should train ourselves to make quick decisions about most things.

Where to go to lunch, what car to buy, whether or not to upgrade our computer–these are not “20% decisions likely to lead to 80% of our results”. Where to take a prospect to lunch, for example, shouldn’t take more than a minute or two. It’s just not that important.

On the other hand, opening a new office, starting a new practice area, getting in bed with a partner–decisions that require research, thought, weighing of risks and rewards–are 20% decisions that can indeed lead to 80% of our results.

In the course of a day, you might make dozens of relatively unimportant decisions. Make them quickly and move on. You might make an important decision once a week. Take your time and do it right.

Plan less, do more

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Is your list getting stale?

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Does your marketing currently look something like this?

YOU: “Here’s what I do and how I can help you”
SOMEONE: “Yeah, I know. You told me that three years ago.”

YOU: “Check out my new article”
SOMEONE: “Just read it. Kinda like the article you did on the subject last year.”

YOU: “Come to my free seminar.”
SOMEONE: “Is it any different than the one you did last month?”

Your list is getting stale.

Sending the same offers and content to the same people can eventually reach a point of diminishing returns. The simple solution is to get your existing content and offers in front of some new people.

AKA, building your list.

When you do, the conversation will look something like this:

YOU: “Here’s what I do and how I can help you”
SOMEONE: “I need to talk to you” or, “I know someone who could use your help”

YOU: “Check out my new article”
SOMEONE: “Wow, I never knew this. Could I ask you a question?”

YOU: “Come to my free seminar”
SOMEONE: “What time does it start?”

Your existing list can be a rich source of repeat business and referrals. Never stop communicating with it. But new people, who don’t know what you do and have never heard what you have to say, provide you with a very profitable lake for you to fish in.

In fact, most of your “external” marketing should be designed to get new people to opt-in to your list. If you have new people signing up every day, you’ll never run out of fresh fish.

Build your list so you can make the phone ring

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Have a nice day

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I don’t know about you but court days were always stressful for me. No matter how good the case or simple the appearance, I always felt something I didn’t feel on other days.

No doubt a good part of it was anticipating freeway traffic and getting nervous about being late for court.

I just read about a study that shows that how you think about your day is pretty much how it will turn out. If you think your day will be stressful, “you’re going to feel those effects even if nothing stressful ends up happening.”

Poop.

Not only that, the study shows that when you anticipate having a stressful day, your memory, focus, and productivity also suffer.

More poop. Streets-of-San-Francisco-level poop.

Anyway, what can we do about this?

Settle more cases? Send someone else to make the appearance?

Eliminate the cause of the stress and, voila, less stress.

For everything you can’t eliminate, exercise helps. And so does distracting yourself from whatever it is that’s got your panties in a knot.

It seems that this is supported by the study: “Results showed that those who worried about stress in the morning performed worse on [tests they gave the subjects]. The effect wasn’t the same, however, for people who anticipated stress the previous night, but woke up feeling more optimistic.”

So we’re supposed to do our worrying the night before? How does one do that, pray tell?

Here’s what I do:

I plan my day the night before. That way, when I wake up, I don’t have to think about what to do, I just do it.

That and not having to go to court anymore mean I’m usually a happy camper.

Get more clients and increase your income. Here’s how

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