How to stop procrastinating

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I don’t believe all procrastination is bad.

Sometimes, procrastination is our subconscious mind telling us that what we are resisting is not in our best interests. Without procrastination, we might rush into projects that waste time or money and distract us from our most important objectives. Procrastination is a buffer that allows us to examine our plans, make sure that they are appropriate and that we are ready to move forward.

And yet we all have projects we know we need to do, and often want to do, but still procrastinate. Many books have been written about how to stop procrastinating. One of the best strategies, and also the simplest, is to just get started.

Do something related to the project and you will have begun. And beginning is the most important part.

What have you been procrastinating about in connection with marketing? Something you know you should do but haven’t done?

Updating your website? That’s a good one. Okay, let’s see if we can get you started.

Procrastination is often a sign that we need more information. Start by making a list of things you need to look into. You might set up an electronic file and use that for your notes, ideas, resources, and links.

Write down some ideas. Make a note to do some searches on keywords like “self-hosted wordpress,” “wordpress themes,” “email autoresponders,” and content marketing. Save the links to your file. Here is a list of resources I recommend to add to your list.

Also, when you see a website that has features you know you need, or a layout you like, add the link to your notes.

Hey, you’ve started this project! You may have a long way to go, but you are closer now than you were before.

Let’s do another.

You’ve been thinking about finding and joining a new networking group. Let me help you get started:

  • Write down the names of people you know who are good networkers; make a note to ask them for advice
  • Search online for groups in your local market that might be appropriate, in two categories: (general networking groups (chamber of commerce, Rotary, BNI), and groups that cater to your target market (industry, trade groups, etc.)
  • Do a search for “how to choose a networking group” and get some tips for your notes
  • Visit the websites of candidate groups and get information about when they meet, what kind of members they have, and who can join
  • Narrow your list to five candidates and put their meeting days on your calendar

There. You’ve started.

One more? How about a project to increase referrals.

  • Schedule a Saturday this month to update your database or contact management system; make sure everyone you know is in it; if you have to manually go through closed files, schedule time for that
  • Add a field or tag so you can identify contacts (client, former client, prospects, professional contacts, and other)
  • Write a few lines for the first draft of a “touching base” email you can send to your contacts

Yep, you started that project, too.

You can do this for any project you have been putting off. Do anything related to that project, even if it’s just opening a file and jotting down some notes. Once you have started, you are on your way.

Next, choose some aspect of one of these projects and “start” on that. Take some action that moves you forward.

They say the hardest part of going to the gym is going to the gym. Once you’re at the gym, the rest is (relatively) easy.

For help with your website, get this

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How Law Firm Marketing is Bringing Sexy Back

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In the 1980’s, TV’s “LA Law” depicted a successful downtown Los Angeles law firm where the lawyers were high-paid and attractive (and shagging each other), the clients were rich and often famous, the cases were challenging, the cross-examination was brilliant, and everything was resolved in 44 minutes.

I’m guessing the script for your life is a little different.

Unrealistic as lawyer TV shows are, there are lessons to be learned from shows like these. Lessons about law firm marketing.

What do TV lawyers do to bring in business? They win cases. Their success in the courtroom breeds more success. So, the first tenet of law firm marketing is to be good at what you do. You don’t need a script writer. You don’t need to be brilliant. You just need to be better than the guy at the other table.

Next, they do a lot of networking. They know a lot of other lawyers. They know lots of business owners and executives and centers of influence in their community. They know reporters. They go to lunch with someone just about every day.

They do a lot of public speaking. And write books. And get interviewed.

Hey, they don’t do anything on TV you can’t do in your practice.

There’s one marketing area where fiction and real life part company. On TV, they don’t do much on the Internet because it’s hard to make that visually interesting. You don’t have that restriction, so make sure you have a robust web presence.

Your life may seem boring and routine when compared to TV lawyers, but you can be just as successful. Get good at marketing, bring in lots of business, make lots of money, and you can have what they have. Minus the drama.

By the way, I got the title for this post by using one of the blog post title generators I wrote about yesterday. Have you tried them yet?

Marketing is everything we do to get and keep good clients. Here’s The Formula.

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Blog Post Title Generators: Get Ideas, Titles for Your Blog, Newsletter, or Article

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Ideas are a dime a dozen, they say but we all have days when we’re bankrupt.

When you have to write a blog post or other content and you’re fresh out of ideas, one easy solution is to head on over to a blog post title generator, plug in some key words, and let the Internet find ideas for you.

Here are three you can try (ht to Search Engine People):

I used the Title Tool and put in the words “personal injury”. Here are the first ten results:

  • Personal Injury Protection Plans Also Are Called ‘No Fault’ Insurance
  • Few Types Of Personal Injury Claims
  • What Is Personal Injury Law?
  • Finding a Personal Injury Solicitor
  • Hire A Personal Injury Lawyer To Get The Compensation You Deserve
  • How Much Money Can A Personal Injury Lawyer Charge Me for My Case?
  • A Definitive List Of Expert Personal Injury Law Secrets
  • Litigation Costs in Personal Injury Cases
  • Personal Injury and Attorneys Who Can Help You
  • Why Is A Personal Injury Attorney Worth It?

I tried it again with the words “auto accident” and got these results:

  • How to Protect Yourself During an Auto Accident
  • 4 Types of Auto Accident Insurance Claims
  • Knowing What To Do After An Auto Accident
  • Methods To Maximize Your Recovery After An Auto Accident
  • Auto Accident Compensation Claims – How to Go Through the Process
  • Steps You Cannot Avoid Taking While Choosing an Auto Accident Attorney
  • How A Good Lawyer Can Help When You Get Into An Auto Accident
  • Important Tips To Remember To Protect Yourself During Auto Accidents
  • The Auto Accident Attorney – A Look at the Job

Supposedly, these are “existing high ranking titles using that keyword”. You can click a button and get more results. But not all keywords I inputted came back with results. For example, I tried “California personal injury” and got nothing.

Nevertheless, I’m sure you can see these tools can help you generate plenty of ideas. Give them a try and see.

For more content ideas, check out my online marketing course for attorneys

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Queen for a Day: Marketing Legal Services Like a 1950’s TV Show

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When I was a kid, there was a TV show called “Queen for a Day”. I think it started on radio.

The premise was that some lucky housewife would be brought to the studio, surprised with a multitude of gifts, and treated like royalty. She received clothing, furniture, appliances, jewelry, dinners, and trips. And with a lot of fanfare, she was anointed “Queen for a Day,” complete with a crown, a fur wrap, and a scepter.

Corny, but cute.

Anyway, in marketing legal services, we usually think in terms of what we can do for all of our clients, collectively. We send everyone a certain email, we upgrade our waiting room for the comfort of all clients.

Today, I’d like to suggest that you start your own “Queen for a Day” program.

Every day, choose a different client who will become “Queen (or King) for a Day”. You don’t have to buy them expensive gifts, or film them jumping up and down with excitement. You don’t even need to tell them they were chosen as part of your “Client of the Day” marketing program.

Choose someone, at random, and send them something, or do something, to surprise and delight them. Something that’s not part of the regular service they receive from you and not something you regularly do for all of your clients.

Here are some examples:

  • A handwritten note of appreciation
  • Flowers or a plant
  • Cookies or donuts
  • Enter their name in a drawing for the month, with prizes (e.g., gift certificates, etc.)
  • Mention their business in your newsletter or on your website
  • Make a charitable donation in their name
  • Offer to meet and buy them coffee
  • Offer them a free or heavily discounted service
  • Send them a book

Imagine how the client will feel when he or she gets this unexpected attention. Do you think they will feel good about having you as their lawyer? Do you think they might keep you as their lawyer? Do you think they might tell their friends about how you treated them?

You don’t have to give the same thing to each client. You can spend more on better clients if you want. And, there are lots of things you can do that cost very little, or nothing.

It’s not about the “prizes,” it’s about the recognition. It’s about showing your clients you appreciate them.

Choose one client every day and make them feel special. Like a Queen or a King for a day.

Marketing is easy, when you know The Formula.

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The two stages of following up with prospective clients

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So, someone is interested. You talked to them about how you can help them, they came to a seminar, or requested information. You may or may not know where they are in terms of hiring you (or not), but you understand that following up with prospective clients can bring you a lot of business.

What do you do?

Following up with prospective clients (and this can include former clients who have inquired about another one of your services) should be done in two stages.

Stage one takes place soon after the initial conversation, consultation, or request for information. How soon depends on the nature of their problem. For most legal issues we’re talking days, not months.

In stage one, you contact them frequently and send them lots of information.

Your letters and emails (and calls, possibly) have an element of urgency. If you have made an offer for a free or discounted service, there is a deadline, the clock is ticking, and you remind them about this often, right up until the deadline has expired.

You or someone in your office should call them. Ask if they want to schedule an appointment to get started. Ask if they reviewed the information you sent. Ask if they have any questions. You have to assume they will be making a decision soon and that they have or will talk to other attorneys. You want them to choose you.

Stage two follow-up is for prospective clients who went through stage one but did not hire you. They may have hired another lawyer or done nothing. The legal situation that precipitated their first contact with you has either passed or is under control. They may hire you for that matter at some point in the future, or for something else.

Stage two is your “drip list”.

You contact them less frequently, and with less urgency. You send them a little bit of information (about your services, about their legal issues) from time to time. You don’t wait months but you don’t send them something every day.

You might invite them to another event, offer them a free or discounted service (or renew your original offer), or encourage them to call with questions. You gently remind them that you are still handling the kinds of matters they first inquired about, and you tell them about your other services or practice areas.

Stage one follow-up runs its course in matter of days or weeks. Stage two follow-up takes place forever. Someone who talked to you today may hire you ten years from now, if you stay in touch with them. They may never hire you but send referrals.

Your might fold your drip list into your newsletter list. After all, they have the same purpose.

Learn more about following up with email and how to Make the Phone Ring

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Evernote vs OneNote for Lawyers

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Several years ago, I used OneNote for note taking and organizing information. I loved the digital notebook concept. I loved having nested notebooks and pages and sub-pages where I could organize everything.

Ironically, one thing I wasn’t crazy about was something OneNote is known for: the ability to place notes and graphics anywhere on the page. I was used to a more linear approach to organizing things. I tried to get used to this free-form method of displaying content, but never did.

Another thing I didn’t like is that each page was itself a big graphic (I think) and each element on it was a graphic. I may have the tech wrong but it always felt a bit weird. Maybe I’m just a plain text kinda guy.

As my notes grew, I found that keeping them organized wasn’t as easy as I thought it would be. I had so many notebooks and pages and sub-pages, things got confusing. Tags and search weren’t terribly reliable in the version I was using and I started looking at what others were doing to organize their notes.

I read lots of blogs about OneNote and kept hearing it compared to Evernote. I had Evernote on my hard drive, but used it only on occasion. I saw that many OneNote users had switched to EverNote because of some of the same frustrations I had experienced, so I started using Evernote more and liked it. I made the switch and haven’t looked back.

Evernote is my virtual filing cabinet, my GTD platform, and my universal note taking system. I use it all day, every day, on all my devices and in every part of my work flow. If you’re a lawyer, you can see how I use it in my Evernote for Lawyers ebook.

Microsoft just made OneNote free for PC and Mac users so I thought I would give it another look. I read an excellent article comparing OneNote vs Evernote. It concluded that Evernote takes the gold, but it also showed how far OneNote has come since I last used it.

I just downloaded OneNote and will take it for a test drive. At first blush, I can see how I might use it for certain projects, but I can’t see making my primary note taking system.

How about you? How do you weigh in on the Evernote vs OneNote for lawyers debate?

Evernote for Lawyers: A Guide to Getting Organized and Increasing Productivity is available here

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Marketing Legal Services: Keeping the Pipeline Filled

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In marketing legal services, there are two types of attorneys. The first, and by far the most common, are the ones who wait for things to happen. 

Not surprisingly, they are at a competitive disadvantage to attorneys who make things happen.

What does a proactive attorney do to make things happen? They keep their pipeline filled with new people.

People, not necessarily prospective clients. Lots of people will never hire you, but they can help you build your practice nevertheless. They can send referrals, provide endorsements and introductions, send traffic to your website, promote your events, and otherwise help your practice grow.

So, when I say, “keep the pipeline filled,” I mean adding new people to your lists.

There are lots of ways to get your name and face in front of people who can hire you or help you, but if they’re not on your list, they’re not in your pipeline. If they are on your list, you can stay in touch with them, and make things happen. If you can’t stay in touch with them, you have to wait for things to happen.

Now that we have that cleared up, what can you do to fill your pipeline?

Every day, you should (1) build traffic to your website, and/or (2) communicate with your list.

You build traffic to get people into your pipeline. You do that by posting content so people can find you through search and social sharing, by speaking, advertising, interviews, joint ventures, and so on. They come to your site, you offer them an incentive to opt into your list, and now they are in your pipeline.

You communicate with your list to build a relationship and show them what you do and how you can help them, of course, but you also communicate to further build your list.

Give your list content they can share with people they know. New people come to your site to access that content, and your list (pipeline) grows. Ask your list to invite people to your page or promote your event or share your special offer, and your pipeline grows.

Do the math. The new clients you get right now come to you because a certain number of people know who you are and what you do. If more people know who you are and what you do, you will get more clients.

Don’t wait for people to find you and ask what you do. Do something every day to build your list.

Learn how to use the Internet to Make the Phone Ring. Click here.

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Attorney newsletters: what do you write about?

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You see the value of staying in touch with clients and former clients. You want to start a newsletter or email list. But you hesitate, because you don’t know what to write about.

Your divorce clients don’t want to hear about all things divorce. They want to forget about it and move on. Your personal injury clients don’t plan to be in another accident. Why would they want to constantly hear about injuries and claims and trials? Estate planning clients might need to stay up to date with changes in the law or with the latest strategies, but every week?

If you have a consumer oriented practice, how do you write an attorney newsletter anybody would want to read?

That is the essence of an email inquiry I received last week.

The answer is to realize that your clients have different roles and interests and you can provide them with information related to those roles and interests.

Start with general consumer information and advice. Write about insurance, mortgages, debt, identity theft, taxes, saving money when buying a house, avoiding scams, building credit, repairing credit, leasing vs. purchasing, home appliance warranties, and a host of other topics.

But you’re a lawyer, not a consumer expert. Where do you get this information? How are you qualified to give advice?

You have several choices.

You can read and learn this information. I didn’t say you need to become an expert. You can learn just enough to share these ideas with your subscribers. You only need a few paragraphs per topic.

You can do a roundup of articles and resources you find online, and link to them. “If you’re looking for a way to. . . here are three articles you might like. . .” Add a few comments: “When I refinanced, I did exactly what this expert suggested, and here’s what happened. . .”.

You can reach out to subject matter experts in these areas and have them supply the information. They can write a “guest post” or article. You can interview them. Or you can ask them to supply something they’ve already written and allow you to quote from it (and link to it).

You can write articles describing your life as a consumer. Describe how you handled the purchase of a new car, researched contractors for some repair work to your home, or shopped around for a new insurance policy.

In addition to general consumer information, how about writing about legal issues outside of your field? Research and write it yourself or have another attorney write it. You can write articles for his or her newsletter in exchange.

What else. . . ?

How about. . . ANYthing?

Write about your personal life. What did you do on your last vacation? What’s going on with your search for the right college for your son or daughter? Have you seen any good movies lately? Read a great book?

Have you had an interesting case or client lately? Do have any clients who own a business?

And hey, the practice of law is local. What’s going on in your community? New stores opening? New restaurants you tried? A controversial rezoning effort? A scandal in the city counsel? Any interesting speakers at your rotary meeting?

Each time you add content to your website, you can mention this in your newsletter. Tell  what it’s about, provide a link, and describe who might benefit from that content. It might be your subscriber, it might be someone they know, so encourage them to forward your email.

In answer to the email inquiry I received about what to write about, I asked the attorney, “What would you talk about at a party?” You wouldn’t talk about the law (unless someone asked), you’d talk about the things people talk about at parties: life, kids, travel, food, art, community. Why can’t you “talk” about these things in your newsletter?

Your newsletter doesn’t have to be about your practice area. You can write about anything. Your newsletter is a mechanism for staying in touch with the people in your life. Each time they receive it, they are reminded of your name and how to contact you. They open and read your newsletter because you are a friend who shares interesting information. A friend who happens to be a divorce lawyer.

For much more on what to write about on your blog and newsletter, get this. Really. You’ll thank me.

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How to get better results from networking

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One of the biggest mistake people make in networking is expecting too much too soon. Networking is a process, not an event. You can’t simply pass out cards or connect online and expect anything to come from it in the short term.

It takes time to nurture a relationship. You need to learn more about what a person does, what they want, and how you can help them. You have to focus on them before you can expect them to focus on you.

Another mistake is expecting the other guy to initiate contact or follow-up with you. If you want the relationship to progress, you have to move it forward.

Call or email and set up a time to talk or meet. Learn all you can about their business. Find out what they want or need.

If you know anyone who can help them, give them a referral. If you see information they need, send it along.

Give, without expecting anything in return. Waste of time? It might be with some contacts. But there’s this thing called Karma and if you put out enough positive energy and help enough people, it does come back to you. You don’t know from whom, or when, but it always does.

Want some good news? You can get better results from networking without leaving your office or making a single new contact online. You already know plenty of people.

Look at your address book. There are people in there you haven’t spoken to in years. You might not even remember who they are. You’ve got old clients, attorneys and other professionals, dozens if not hundreds of people you met at one time. You have a connection, however tenuous, and you can leverage it starting today.

Choose someone, even at random. Pick up the phone and call, or send an email. Tell them you just saw their name in your contact list and you are embarrassed to admit that you don’t remember where you met. Or tell them it’s been years since you spoke and you want to say hello and see how they’re doing.

Tell them you’d like to get to know them better, or get reacquainted. Ask them to tell you about their company, what they do, or what’s going on in their life.

Start a conversation. Update contact information. Keep your ears open to learn how you can help them.

At some point, they will ask about you. Answer briefly, and then go back to them. Show them you truly want to know more about them. You might find out that they offer a product or service one of your other contacts needs. Perfect. You can help both of them.

Follow up with a brief note, acknowledging your conversation. Send the information you promised or remind them to send you theirs.

Schedule an in person meeting. Or calendar a date in a couple of weeks to contact them again. Ask more questions and tell them you would love to see how you could work together. Propose some ideas.

No man is an island. All of your contacts need or want something, whether it’s referrals, information, or advice, and so do you. All you need are a few who see the value of having you in their life and the willingness to meet you half way.

Marketing is easy, when you know The Formula

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How to protect yourself from freebie seekers

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For many people, a free offer is irresistible. They’ll sign up for your newsletter to get your free report or audio or other goody, with no intention of hiring you. In fact, many will unsubscribe from your list the first time you mention your paid services. Others will languish on your list and cost you money, as their collective numbers push you into a different cost tier.

Should you attempt to pre-qualify people before they join your list?

Generally, no. A bigger list is usually a good thing, even if it includes a large number of freebie seekers. So make your offer as inviting and easy to accept as possible. Don’t make people go through hoops to join your list.

Many will drop off soon. And the cost of keeping non-prospects on your list is acceptable because the easier you make it for anyone to sign up, the more who will, and that includes real prospects. If you make it harder to join, you’ll keep out the riffraff but also reduce the number of true prospects. And, you never know when someone might actually need your services, no matter what their original intentions.

There are some things you can do to pare down your list. You can periodically ask if they want to continue to be on your list. You can ask them to opt-in again. Or, you can sweep your account and remove subscribers who have not opened your (html) emails. But unless your list is in the tens of thousands, I wouldn’t worry about it.

Free consultations and free service offers are different, of course, because of the time factor. Here, you should at least minimally pre-qualify people before you see them. You can ask them to fill out a questionnaire, have them speak to someone in your office first, or briefly speak with them yourself on the phone.

In addition, make sure you post enough information on your website so that visitors can get most of their questions answered without speaking to you, and self-identify as a good candidate for a consultation.

Free is the most valuable word in marketing. Don’t let freebie seekers stop you from using it, um, freely.

The 30 Day Referral Blitz shows you how to write a kick-ass free report to build your list and drive referrals. 

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