Where does it hurt?

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If you want to communicate more effectively with clients and prospects (or anyone) and motivate them to act, you need to understand what makes them tick.

You need to know what they want and what they want to avoid or stop.

We’re talking about pain (what they want to stop) and it’s ugly cousin fear (what they want to prevent or avoid). Nothing motivates people to act more than these two felons.

When you understand someone’s pain, you can offer them relief. Someone is in trouble, they want to be rescued. Someone is threatened, they want protection.

When you know where they hurt or what they fear, you know what you need to say to get their attention.

You can also persuade them that you can deliver the outcomes they seek by referring to ideas and examples from their industry or market and by telling stories about clients you’ve helped overcome similar problems.

Before you talk to another prospective client, write your next article or email, or create your next presentation, take some time to discover your target market’s pain or fear, and the words they use to describe this.

One easy way to find their pain points is to find groups where your target market hangs out (Facebook, LinkedIn, et. al.) and search for words that indicate pain or problems.

General words like “help” or “trouble” or “discouraged” can point you in the right direction. More specific keywords related to what you do will give you additional fodder.

Note how people describe their problems and their pain, their frustrations, and their failed attempts to fix what ails them.

You don’t need that much. A few details, a story or two, can go a long way.

When you better understand your target market and what you need to say to the people in it, you’ll get more prospective clients to see you as the right attorney for them.

For more places to find your target market’s pain points, check out my video course on using email for marketing your services.

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Haters gonna hate

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Surprise: not everyone loves you. Truth be told, many people don’t like you at all.

Because you’re a lawyer.

And they don’t like lawyers. Never have, never will.

They think we’re corrupt. We lie, cheat, and steal as a matter of course. We’re greedy. We think we’re better than them.

Lawyers are evil. End of story.

And then there our clients. The ones who think we failed them or overcharged them or were mean to them. The ones who leave bad reviews, file complaints against us, and tell everyone they know to avoid us.

Yes, we’re in a tough business. Clients with stressful legal situations, a society that needs a scapegoat to blame for its ills, and, let’s face it–we’re not cheap.

So it’s easy to blame us and be jealous of us.

We shouldn’t be surprised when people talk bad about us or about our profession.

Because that’s never going to stop.

What can we do? We can ignore the haters. Don’t let their vitriol seep into your psyche.

Ignore them and focus on the people who appreciate you.

Many of your clients love you. They know you care about them and work hard for them. They trust you and will come back to you when they need you. They will tell their friends good things about you.

Focus on them.

And remember, when the haters need you, when their liberty or dignity or bank account is on the line, they’re going to call you and pay what you ask.

Because they need you.

Also remember that the best clients don’t begrudge what you earn. The best clients know you’re worth every penny.

You solve problems for them and help them achieve their goals and they gladly pay you to do that.

The best clients want their lawyers to be well-paid.

If you’d like to get more of those types of clients, then check out my video course on using leverage to grow your practice.

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All that and a bag of chips

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My wife and I went to a specialty market the other day to pick up something she needed for dinner. We passed a table with a bowl of tortilla chips and samples of six or seven different types of dips.

I tasted several dips and they were amazing. We bought two, along with a big bag of chips.

Which prompts me to prompt you to give your prospective clients more than one choice. Because if the only choice you give them is to hire you or not, sometimes you won’t like what they choose.

Give them different options, at different price points, and you’ll get more people saying yes. Once they are a client, you can talk to them about your other services.

Because it’s easier to get an existing client to hire you again than to get a prospect to hire you the first time.

If you don’t have this ability now, consider breaking up a bigger service into smaller services. Offer an entry-level service or package, or a menu of smaller services they can buy.

If that’s not possible, give prospective clients other ways to “sample” your deliciousness.

A free consultation. Free information. A presentation with questions and answers.

Meet them for coffee. Invite them for golf. Introduce yourself to them at a party or networking event.

Give more people a taste of what you offer and more people will walk out of your office with a big bag of chips.

A newsletter is a great way to give people a sample of what you do

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Lead, follow or hold my beer

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Most attorneys copy what their competitors are doing to get more clients or otherwise build their practice. The problem is, most of those attorneys are also doing this.

Most play “follow the follower” instead of “follow the leader”. But following the leader isn’t necessarily the way to go, either.

When you copy anyone, you risk copying something that doesn’t work. You don’t know if what you’re copying is generating results or the results (you think) they’re getting are from other factors.

They might have skills or resources that allow them to get results you won’t get.

Their “successful” ad, for example, might be successful because they have a better system for closing leads. Or, they might break even or lose money on every ad but profit on up-sells, back-end business, repeat business, and referrals.

The other problem with copying others, even if you copy things that work, is that you are merely a copycat. You fade into the background, just another lawyer with nothing special to offer.

So, what’s the answer?

Don’t ignore your competition. You might get ideas from them. But don’t copy them. In fact, a good rule of thumb is to look at what the majority do and do the opposite.

Then, decide that you will be the leader others want to copy. Go your own way, even though it means doing things that might frighten you.

In fact, if it doesn’t frighten you, if it doesn’t take you out of your comfort zone, you’re probably playing safe, which is not what leaders do.

You don’t have to throw yourself into an abyss or run naked in the streets. You don’t have to risk everything.

Follow the path of least resistance. Find something small and easy to do and start there. From that perspective, you’ll be a different person, ready to take the next step.

Ready to take a quantum leap in your practice? Here’s the first step

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What to do when “nobody” shows up at your event?

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An attorney was hosting a “lunch and learn” for Chiropractors and didn’t have many RSVPs. She was thinking of canceling but went ahead with it after reading my previous post about how marketing is like riding the bus.

Anyway, she didn’t ask for my advice but I offered her some. I told her to move most of the chairs to the back of the room or to another room so that it doesn’t look like you expected 30 and only a few showed up.

Yes?

But what do you do after the event? And what do you do for your next one?

After the event, you email (or call) everyone who didn’t come and tell them they “missed an incredible event”. (Wasn’t it incredible that so few showed up?) You intimate that they missed something great, making it more likely that they will come next time.

And, next time, don’t announce the event or invite people to it–sell it.

People are busy. You need to persuade them that it’s worth taking their time to come to your event.

Tell them the benefits they will get and make ’em good.

Will they learn something they won’t learn anywhere else? Will they learn how to get more patients, save time, cut costs, or protect themselves? Will they get an edge over their competitors?

Will they get to meet someone special? Meet other DCs who are doing things they need to know about?

Will they be invited to your Facebook or Slack group, where they can network with their colleagues, exchange ideas (and referrals)?

Will they be able to get on a follow-up call or webinar or receive additional information that can help them?

And, share testimonials from their colleagues who attended your previous event.

Tell them you won’t do this again for another x months.

And then, call everyone on your invite list. Ask them to tell you that they will (or won’t) attend. Tell them, “seating is limited and we need to know if we should hold your seat or if it’s okay to give it to someone else”.

Do this and you won’t need to hide chairs, you’ll need to bring in extra.

Want to grow your practice quickly? Here’s what you need

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Affirmations don’t work (unless you do this)

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Have you ever used affirmations–to lose weight or increase your income or improve a condition of some kind?

Many people have tried affirmations and nearly everyone has given up when they didn’t work.

Including me.

Years ago, when I first started walking and wanted to lose weight, I used to affirm that I was “thin”. I told myself that, over and over again, because that’s what I wanted.

But, despite all that walking and affirming I didn’t get thin.

Years later, I found out why.

I found out that by affirming something I didn’t believe (that I was thin), all I was doing was perpetuating what I did believe–that I needed to lose weight.

I was telling my subconscious mind, over and over again and with feeling, that I needed to lose weight so it obediently made sure I continued to be overweight.

Because that’s how our minds work.

So now, when I choose an affirmation or a goal, I make sure to choose something I believe.

Things like, “I enjoy walking,” “I like knowing I can take small steps toward improving my health,” “It feels good to know I’m on my way towards being lean and strong and healthy”.

And, this time around, walking has served me well. I’ve lost weight and feel stronger and healthier.

Yeah, this is a bit airy-fairy, but why not give it a try? What have you got to lose (besides some unweighted weight)?

Choose something you want and believe and affirm it or journal about it or meditate on it, and let your subconscious mind do what it does best.

I just got back from my walk and thought I’d tell you.

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Marketing is like riding the bus

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Marketing is very forgiving. If you miss something or mess up something, you’ll have plenty of opportunities to make it right.

If you miss your bus, another one will be along soon.

You wrote an article or post that didn’t bring good results? Write another.

You went to a networking event and didn’t connect with anyone? Go again or try a different event.

Your ad didn’t pull? Your presentation didn’t score any appointments? You met with a prospective client and they didn’t sign up?

Don’t worry. Keep going. And don’t dwell on things that go wrong.

When I was starting my practice I tried something and lost a bunch of money I couldn’t afford to lose. A friend reminded me that I was doing well overall, losses are part of business and I shouldn’t focus on them.

He was right.

Think about the long term and the big picture, not the bumps in the road.

Keep publishing, keep mailing, keep trying new ideas, and you’ll get where you want to go. Because there’s always another bus coming.

Want a simple marketing plan? This will help

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Real ID is a real pain

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October 1, 2020, the new “Real ID” law goes into effect. After that date, you’ll need a Real ID card or other federally approved documents such as a passport or military ID to get on an airplane or enter a secure federal facility.

Did you know?

I didn’t until my wife renewed her driver’s license recently and found out about it. Later today, we’re headed to the DMV to submit our applications and supporting documents.

We hope we have everything we need. I say that because there are a lot of rules about which documents to bring, and if you get it wrong, “No soup for you!”

Do yourself a favor and find out what you need to do–and do it. As we get closer to the deadline and more people find out about this, you can be sure the lines are going to get longer.

Once you have a handle on what to do, give a heads up to your clients and prospects. Give them the link to get the details, apply online (if available in your state), and gather the required documents.

They’ll need a certified copy of their birth certificate, for example, and may need time to send for it.

Your clients will be glad you told them, glad they have you as their attorney.

Post a summary on your website. You might invite your clients to call your office if they have any questions.

Consider blogging about it, making a video or two, and posting on social.

You’ll generate some goodwill and get more people coming to your website where they will learn about the (paid) services you offer.

Your website can help you make the phone ring

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The ten-second newsletter

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How long does it take to write a newsletter? Not long. A few minutes or even a few seconds.

A few seconds? How is that possible?

It’s possible if you re-define the meaning and purpose of a newsletter.

Your newsletter doesn’t need to be all about news or about the law. It can be a few sentences you think might prove interesting or of value to your readers.

A thought, a tip, a link to a helpful resource, a quick story, or a few words about what’s going on in your life. That’s all you need because your newsletter is merely a mechanism for staying in touch, reminding people that you’re still around and still care about them.

If your readers need more information, direct them to your website or tell them to contact you. Like I do every time you hear from me.

If you want to see examples of ten-second newsletters, and a lot more, head on over to my email marketing course so you can start using email to build your practice.

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Why newsletters don’t work

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You say you’ve tried a newsletter but it didn’t work. It didn’t bring in business, it took too much time, or you ran out of things to write.

Or, you’ve thought about starting a newsletter but are worried about the aforesaid.

I see a lot of lawyer’s newsletters and there are three primary reasons why they don’t work:

(1) Too much information.

If your inbox is like my inbox, you have no shortage of things to read. Your clients and prospects are no different. So, if you send them a newsletter filled to the brim with information and articles, most people won’t read it.

And, let’s face it, you don’t the time to write a newsletter like that so you procrastinate and before long, your newsletter is “out of business”.

What if your newsletter consisted of just a few paragraphs? Something you could write in a few minutes and your clients could read in a few minutes?

Kinda like what you’re reading right now.

(2) Too infrequent/too irregular.

A monthly newsletter isn’t often enough to gain traction with your readers. By the time your next issue arrives, they’ve forgotten what you said last time. Or worse, they’ve forgotten who you are and send your message to spam.

This is a simple fix. Rather than sending a big newsletter infrequently, break it up into smaller messages and send more often. And on a regular schedule.

When you stick to a regular schedule and people only need a few minutes to read your latest message, you get more people reading your messages. Which means more people hire you (again) and send you referrals.

Which is the point.

(3) Uninteresting.

Most lawyers’ newsletters are boring. And I’m a lawyer. If I’m not interested in what you say, you can bet most of your clients and prospects aren’t either.

You have to give people something interesting to read. To do that, you have to understand your clients and prospects beyond their legal problems.

Who are they? What do they do? What are their problems? What do they want in their business or personal life?

When you understand them, you can write about them, and they’ll read every word.

When I write to you, I talk about issues that are familiar and interesting to you. I use examples from my life or practice or from other lawyers I work with or have known.

I write about things you care about and present them in an interesting way.

I can do that because I understand you. Hell, I am you. But if I wasn’t, I’d make sure I studied you.

Which is what you need to do if you want to make your newsletter interesting for your clients and prospects.

It’s not difficult. You can learn a lot about your clients by reading what they read.

When you do, you’ll never run out of things to write about.

My email marketing course shows you everything you need to know. For all the details, go to

Email Marketing for Attorneys

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