I found out how my wife’s new dentist is getting so many testimonials and five star reviews. Yesterday, she got an email from the dentist that said:
“Would you please take a minute to let us know about your last experience with our office? You will be able to share this information with your friends via Facebook, or you may choose to keep your identity anonymous to everyone – including us.
Please answer a couple quick questions for us here:”
A link led to a survey page that prompted her to
- Rate the service with one to five stars for (a) Staff, (b) Facilities, and (c) Overall Experience
- Provide feedback by answering four questions:
1. “Did the staff take the time to listen to you?”
2. “Did the staff take the time to communicate with you?”
3. “Would you recommend our office to friends and family?”
4. “How long after your appointment time did you wait to be seen?”
There is also a box to add comments and another for suggestions.
You can then submit your review to be published anonymously, with your name, or your name and post it on Facebook. You can also keep your review private meaning it is sent to the doctor without any name attached. The patient is also prompted to refer other patients through the web site.
The dentist uses a service that automates this process for him.
So, a few thoughts come to mind:
- If you use a service like this (or do it yourself), you’re going to get a lot of reviews and mentions on Facebook. If you deliver great service to your clients, this could bring you a ton of new business through Facebook, through referrals, and by virtue of the positive reviews you will then be able to post on your web site.
- If you do this and you don’t deliver great service, you’re going to kill your practice. Of course if you don’t deliver great service, your practice is already dying; this will just speed things up.
- If you want to deliver great service so you can survive and prosper and get lots of positive reviews and referrals, set up something like this because it will force you to work hard to deliver great service.
- If you’re nervous about what your clients might say, do it in two steps. First, send clients a questionnaire and ask for feedback. Ask for permission to quote them by name, first name only, or anonymously. If they send back positive feedback, contact them again, thank them for taking the time to respond, and ask them to post their review on Facebook (or whatever). If the feedback is less than positive, apologize and ask what you need to do better.
When he was mayor of New York, the late Ed Koch, was famous for walking around town and asking people, “How am I doing?” He heard a lot of criticism and complaints from his constituents, but he also heard a lot of praise.
Your clients will help you grow your practice. All you have to do is ask.
If you want to earn more and work less, get this.






How to use someone else’s blog post to get traffic to your website
You read lots of blogs, right? For work, for news, for fun. You might think most of it isn’t something of interest to your clients and prospects. But you might be surprised at how much of it is.
Your clients and prospects are interested in lots of things that can make their lives better. They want to make more money, cut expenses, protect their credit, and get a better return on their investments. They want to get their kids into college and plan for retirement. They want to know how to be safe when they travel.
No matter what your clients are, they are also consumers.
So when you see an article entitled, 6 Things You Should Never Say to a Police Officer, and share it with your list, you’re providing them with value. The next time they see something from you, they’ll be more inclined to read it. And the next time they need a lawyer, they’ll be more inclined to think of you.
When you come across a post that’s interesting or useful, you probably do share it via social media. But when you share a link to a story and someone clicks on that link, it will take them to the website with the original story. Wouldn’t you prefer to have them go to your website?
Why not write your own article on the subject and share that link?
People will come to your website to read your article (and then onto the original), but by coming to your website first, they may see something else you wrote and be reminded that they need to hire you. When they share your link with their friends and followers, those folks will also come to your site first and hire you, sign up for your newsletter, or see something else they want to share with their friends and followers.
If you are a criminal defense lawyer, an article on what not to say to a police officer is a natural. You can add your comments, agree or disagree, and tell stories about your clients who messed up. What you have to say could be even more interesting than the original post.
If you are not a criminal defense lawyer, you can still comment on an article like this. You might have a personal experience you can share or know someone who has. You can ask a criminal defense lawyer for his take on the subject and add his comments or stories. A quick search may lead to a another article or two you can link to.
A blog post doesn’t have to be authoritative. It doesn’t have to be long. A few short paragraphs are fine. Tell your readers you found something you want to share, and why you like it (or don’t).
If there is a connection with what you do, yes, that is better. Your post will be longer and readers will stay on your page longer to read it. Your post will also be more valuable. That can only lead to more sharing and more appreciation.