What kind of attorney are you?

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When you hand someone your business card and tell them you’re an attorney, what do they typically say to you? They ask, “What kind of attorney are you?” or “What kind of law do you practice?”

They can’t tell from the word “attorney” and most attorneys don’t identify their practice areas on on their card.

If you simply answer the question and state your practice area(s), you’re missing out on a big opportunity. Instead, you should say something like this:

“I handle [whatever you handle]. I also know a lot of attorneys who handle other matters, and many other professionals and business owners in town. If you ever need a referral to anyone, for any reason, please give me a call, okay?”

You can modify this to suit your practice and the people you’re speaking to. If you know a lot of financial planners, for example, and you’re speaking to people you think might benefit from financial planning, you can add “financial planners” to the list of professionals you know.

So what does this accomplish? It gets the person to see you as a resource and a nice guy or gal. Not just someone with a service to sell, but someone who can and will help them. All they have to do is ask.

It also suggests that you are very good at what you do. If you know lots of professionals, then lots of professionals know you. That speaks to your success and reputation.

Finally, it gives them a reason to hold onto your card. And, because you added the word “okay?” to the end of your statement, whether or not they verbalize a response, it makes it a little more likely that they will call you when they need a referral.

It’s a simple way to make a good first impression, and it gets more people calling. When they do, not only will you have a new contact who is grateful for your help, the professionals you refer them to will also be grateful and primed to reciprocate.

There are other things you can do when you meet a new contact, especially if you think they may be a prospective client, but this is something you can and should do with everyone. When people need help, you want them to think of you and remember that they have your card.

By the way, when someone asks me what kind of lawyer I am, the first thing I usually say is, “A good one”. I do it with a little smirk and it gets a laugh or a smile and suggests that I’m not overly serious or full of myself as many lawyers are thought to be. I follow that with my “real” answer.

Marketing legal services is easier when you know The Formula.

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Networking: how to make a great second impression

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You’ve met someone new, through networking in person or online. You’ve done the card exchange, traded links, and said, “let’s keep in touch”. What now? How do you bridge the gap between first contact and the next step in your budding relationship?

The answer is to pay attention to them and make sure they know it. This will distinguish you from the majority of first time contacts they never hear from again.

Here’s what to do:

  1. Subscribe to their newsletter, blog, and social media channels. Comment on things they post. Share them with your social channels and subscribers.
  2. Set up Google Alerts for their business name and for their name. Congratulate them when others quote them or say something nice about their work.
  3. Track their industry. When you see a relevant blog post or article, share it with them.
  4. Engage them. Invite them to write a guest post for your blog or ask if you can interview them. Offer to write a guest post for them. Send them your content (but don’t subscribe them to your newsletter without their permission).
  5. Introduce them to someone they should know. A prospective client or referral source, a colleague of theirs, a blogger in their industry.

Do this with one or two new contacts each month and watch your business grow.

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How to use your new client intake sheet to get more referrals

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There’s a very simple way to get more referrals from your clients. It will also help you build your newsletter list and meet more referral sources.

All you have to do is add two things to your client intake sheet.

The first addition is a prompt for the client to list people they know who might like to receive your newsletter, special report, video series, or anything else you offer, such as a free consultation.

You or your staff point out this section to them and explain how this helps their friends solve a problem or understand their options. Tell them there is no cost or obligation or pressure of any kind.

Also tell them what you will do if they provide names, i.e., send these people a letter and mention the client’s name (or omit it if they prefer). If they don’t want to give you names, you will instead give them copies of your report or a certificate they can give to their friends to redeem for a free consultation, report, etc.

The client gives you names and you contact those people, or you give the client something to give to those people and let them take the next step. Either way works.

Even if the client does nothing on day one, you will have planted a seed that may eventually result in referrals and subscribers. You can prompt them again by sending them a letter with a blank form they can fill out, or a link to secure web page form. As the case progresses, they may be more comfortable opening up their address book.

The second addition to your intake sheet are prompts to supply the names of other professionals they know. Who are their insurance agents? Do they have a CPA or tax preparer? Do they know any other lawyers? Do they have a financial planner, stock broker, or real estate broker?

Explain to the client that you will introduce yourself to these other professionals. If there is a logical connection with the work you’re doing for the client, explain this. For example, if you’re an estate planner, it makes sense to coordinate with their financial planner or tax professional.

If not, tell the client that you do this for marketing purposes. By meeting other professionals your clients know and recommend, it helps your practice grow. It also helps you meet other good professionals you can recommend to your clients, so it helps these other professionals, too.

Provide a check box for the client to indicate it’s okay for you to mention their name, or not.

Contact these other professionals, tell them you have a mutual client, and you’d like to find out more about what they do and see how you might be able to work together.

Clients will send you referrals without being asked, but if you ask, they’ll send you more.

Learn the formula for marketing legal services. Go here now

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Referrals for lawyers who want more referrals

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You’ve got a client list. A list of people who hired you once and will hire you again if they need you. But what if they don’t? What if your clients don’t need your services ever again?

Is that it? You invested time and money to attract them and persuade them to hire you. You worked hard to do the work and make them happy. Your clients know, like, and trust you. But if they don’t need your services, is that it?

No. Your clients can send you referrals. And they will if you stay in touch with them. They’ll send more if you ask for referrals.

In fact, for each $1,000 in fees a client pays you there may be $5,000 or $10,000, or more, in additional fees waiting for you via their referrals.

Your clients can help you in other ways. They can send traffic to your website. They can promote your content or seminar or newsletter to their social media connections. They can introduce you to other professionals they know who could become new referral sources.

And. . .

. . .they can buy products and services from professionals and businesses you recommend.

Perhaps they need legal services you don’t provide. Do you think they might hire an attorney you recommend? I think so, too. In return, you might earn referral fees from that attorney, or their referrals.

Tell your clients you know other lawyers and if they need legal services of any kind, they should call you first.

(Note to self: go meet attorneys with different practice areas.)

Wait, what else do your clients need?

An accountant? Financial planner? Real estate agent? Mortgage broker? Insurance broker?

Would you like to receive more referrals from people like this? You’ll get them. As soon as you start referring your clients to them.

Referrals for lawyers who don’t want to ask for referrals. Go here.

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Earning the right to ask for help

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A lot of people ask me for help. They want me to promote their event, link to their site, or donate to their cause. I do what I can, but I can’t help everyone with everything.

But when my friend Mitch Jackson asked for help with his Rotary Club’s fund raiser to end polio, I didn’t hesitate.

I made a donation and then posted this on LinkedIn, Twitter, and Facebook. Anyone who sees my post is invited to donate. I’m asking you to do the same. Just go to http://MonarchBeachRotary.Club. Their goal is to raise $20,000. With our help, I know they can reach it.

Polio has almost been eradicated, but still exists. If you have known someone afflicted with this horrible disease, as I have, you know it’s time to wipe it out once and for all. So please help. Make a donation. Any amount will help. And promote this cause to your contacts.

Now, why did I agree to help Mitch and his cause? Because he’s earned the right to my help. He has supported me and promoted me over the years and this is one small way I can reciprocate.

And that’s the lesson for the day. If you want people to help you, your practice, or your cause, become worthy of their help. The more you do for others, the more you can ask others to do for you.

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How well do you know your clients?

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When your clients like you, they tend to stay with you. And give you referrals. And send traffic. And say nice things about you on social media and review sites.

Yes or yes?

So, how do you get your clients to like you? One way is to show them that you like them. People like people who like them.

Yes or yes?

One of the simplest ways to do this is to show them that you remember some personal details about them. Like the names of their spouse and kids. Like their birthdays. Like whether or not they have pets.

When you know your clients well enough to remember these details, you tell them that you think they are important and that you care about them as people, not just bill-paying clients.

I got a call from a lawyer I haven’t spoken to in a couple of years. I asked him about his wife, by name. He didn’t say anything, but I’m sure he noticed.

When you first meet with a new client, or a prospective clients, get them talking about themselves and take notes. Enter this information into your client database, and continue adding this kind of information, over time. The next time you speak with the client, have your database open and use this information during the conversation.

We are in the people business, you and I. We may sell products or services, or our problem-solving abilities, but what we really sell is ourselves.

Want to make your phone ring? This shows you what to do.

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Get more referrals by making it easy to give referrals

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Yes, I’m a broken record.

Every few weeks, I say something about the importance of building a list, specifically, an email list. I tell you a list allows you to stay in touch with people who aren’t ready to hire you, and with people who did. I tell you that having a list will bring more traffic to your website, more referrals, and more subscribers to your list who might hire you, send traffic to your website, or send referrals.

Did you? Did you add a form to your website that allows visitors to sign up for your list?

Yeah, that’s what I thought.

Is this thing on? You do want to get more referrals, don’t you?

Okay, let’s say someone slipped some LSD into your water bottle and you imagined you actually do have a list. You have a few hundred people on that list, a mix of former clients, current clients, professional contacts, and a random assortment of website visitors.

You hallucinate emailing something to your list. Once a week, you write something that passes for readable and send it out. Sometimes you write about the law, sometimes you write about interesting cases and clients, sometimes you write general consumer or business information. When you get back from your vacation to Italy, you write about the food. When you read a great book, you share something you got out of it.

Okay, you get the picture. A few paragraphs once a week. The only requirement is that it’s not completely boring, and hey, this is a hallucination, so it should be brilliant.

Now what?

At the end of your weekly scribbling, you ask readers to forward the email to someone who might be interested in the content or something you have offered (e.g., a seminar, free consultation, free report, etc.) Add another sentence, “If this email was forwarded to you, you can subscribe by going to. . .”.

Some of your subscribers forward the email. People you don’t know get a taste of your wisdom, and the tacit endorsement of the person who forwarded it.

Word-of-mouth, digital style.

That’s how it’s done, at least in a hallucination. Of course, this will never work in the real world. Forget I mentioned it.

Marketing online for attorneys. Go here to see how it’s really done.

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The lifetime value of one-time clients

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I got an email from a marketing expert I follow who asked us if we would prefer to have a customer or a buyer on our list. What’s the difference? A customer is someone who buys something or hires you once and then goes on their merry way. They might come back, they might not. A customer, on the other hand, is someone who makes a custom of buying from you, “because of the trust, respect, and loyalty they have for you.”

So, customers are better than buyers.

Repeat clients are better than one-time clients.

Does this mean lawyers should only practice in areas where clients make a custom of hiring again and again? Should we choose business law, for example, with lots of repeat business, over consumer bankruptcy where the client might hire us once in a lifetime?

Not necessarily.

Someone who “buys” from you once and never again is potentially just as valuable as someone who hires you frequently. They should be courted and nurtured. We should build relationships with one-time clients, even if they never hire us again.

The lifetime value of a client is only partially measured by the fees they pay us. There are many other ways they can deliver value and help our practice grow. They can provide

  • Referrals
  • Website traffic
  • Recommendations and positive reviews
  • Introductions to other professionals, meeting holders, editors, bloggers, etc.
  • Invitations to networking events
  • Feedback about our services (so we can make improvements)
  • Information about our target market or community
  • Likes, re-tweets, and sharing of our content
  • Forwarding our emails to others in our target market

They can send us business, help us build our list, and otherwise help us bring in more business. In fact, what a client does for us outside of paying fees could easily be worth far more than the fees they pay. In terms of referrals alone, some clients who never hire you again could be worth many times the fees generated from clients who hire you again and again.

In fact, someone who never hires you could be worth far more to you than someone who hires you repeatedly.

The lesson? Treat everyone as though they are your biggest client. Provide extras. Help them every way you can. And stay in touch with them, before, during, and after the engagement or case.

You never know what someone can do to help you.

The Referral Blitz is one way to get clients and contacts to help you build your practice. Click here for details.

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Networking for lawyers who don’t like networking

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Think of a professional, business owner, or executive, you know. Got it? Okay, next, think of someone else you know in the same market or community who (you are pretty sure) doesn’t know the first person. This could be a business client, or prospective client.

Now, call the first one and ask if they know the other person. If they don’t, tell them how great they are and tell them you want to introduce them. They might be able to do some business together. They might be able to help each other in some way (write articles, interviews, joint venture, referrals, etc.) Or, they might just meet a kindred spirit.

Next, introduce them. Do a three-way call, or meet for coffee.

Then, get out of the way. Your job is done.

One of the most valuable (and easiest) things you can do in networking is to simply introduce people. In doing so, you are providing value to both. Of course, you’re also helping yourself this way. The two you introduce may not do business together but they will both be grateful that you made an effort to help them.

Networking for lawyers doesn’t have to be formal, time consuming, or awkward. It can be done quickly and over the phone. And it can yield huge benefits.

Think about who you know and who might like to know them. And from now on, when you meet someone new, think about who you know you can introduce them to.

Want more referrals? Consider doing a Referral Blitz.

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Welcoming new businesses to your community

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My local Chamber of Commerce puts out a weekly email newsletter. It features upcoming events such as networking mixers, charity golf tournaments, and a meet and greet with our mayor. It also welcomes and lists new members. 

If I were still practicing, I would contact the new members, congratulate them on their new business, and welcome them to the community. If they aren’t a new business, I would congratulate them on joining the chamber.

If they are new, I’d ask if they are having a grand opening. If they aren’t new, I’d ask about any current sale or promotion. Then, I’d mention this in my newsletter and post it on my blog.

It doesn’t matter whether I handle business matters or consumer matters, or that they already have a lawyer. They have customers and vendors and business contacts who may need a lawyer, now or in the future. They joined the chamber to meet other businesses and some of those businesses might need a lawyer, or have customers who do.

I’d ask what kind of customers or clients they wanted and do my best to send them some referrals. I’d introduce the owner or manager of the business to other business owners and professionals in the market.

Do you think some of these business owners and professionals might also introduce me to other business owners and professionals they have met? Is it possible they might have some referrals for me? Do you think they might offer me some kind of special deal I could pass along to my clients and prospects?

Yes or yes?

How many other attorneys do this? Approximately zero. You can be the one and only.

You can start with a short phone call. Leave a message if you need to. Or send an email. Don’t pitch anything, just welcome them. If you speak to them, ask about their business. If you hit it off with them, meet them for coffee.

Marketing is easy. Lawyers are difficult.

Get The Attorney Marketing Formula and learn more about marketing legal services.

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