You don’t know what you don’t know

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There are things you know, things you don’t know, and things you don’t know you don’t know.

Think about your practice. You know how to draft a document or pleading, you know how to introduce yourself to a fellow professional and tell them what you do, you know how to talk to clients about referrals.

And if you don’t know these things, you know you should. Not knowing presents you with the opportunity to learn and grow.

“Don’t be intimidated by what you don’t know. That can be your greatest strength and ensure that you do things differently from everyone else.” – Sara Blakely

The things you don’t know you’re missing may present your greatest opportunity for growth. That’s why it’s important to continually learn, to study what others have said and done. One idea, one better method, could change everything.

But there’s another benefit to not knowing what you don’t know, although you might not always see it that way.

Not knowing about all of the risks and potential problems that might occur when you take action might be the very thing that allows you to take that action. If you knew everything that could go wrong, you might stop in your tracks.

Is ignorance bliss? Sometimes. Probably more than we know.

Get paid more, get paid faster. Get the check

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Shut up and take my money

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You know how when you’re negotiating you start with common ground? You review the things you agree on, first, before you talk about anything else?

You do the same thing when addressing a jury.

You want to get your audience nodding their heads in agreement. You want them to see that you are rational and believable because you’re talking about something they already know is true. You want them to trust you, at least insofar as what you’ve talked about so far. And you want to narrow the scope of your conversation with them so you can take them where you want them to go.

It works this way in marketing, too.

That’s why you need to know your prospective clients’ background, experience, and beliefs before you craft (or sign off on) a presentation, email, ad, or other marketng message.

What do they know? What do they want? What do they believe to be true?

Your message to someone who has never used an attorney is going to be different than a message to a long-time consumer of legal services. Your message to someone who knows they need help and is trying to decide which lawyer to hire will be different than a message to someone who is in denial about their problem.

If you want people to relate to you and your message, you have to speak to them in language that resonates with them.

It’s easier to do that when you target niche markets instead of anyone with a checkbook and a legal problem in your practice area.

This will help you find the right niche for your practice

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Sometimes, you’ve got to break the chain

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Routines are a good thing. You always know what you’re going to do and by doing it regularly, you get good at it.

Exercise, taking your vitamins, drinking water–check. Reviewing your todo list and calendar in the evening to prepare for the following day–check. Opening a file, preparing a pleading, posting to your blog–all made easier because your routine helps you do them without a lot of extra thought or effort.

I have an app I use to record my daily walks. I check off the days I’ve done them (and record my steps in another app), because I don’t want to break the chain. (Search: “Seinfeld, don’t break the chain” if you’re not familiar with the concept.)

Last week it was hotter than Hades. Even early in the morning. I missed a day’s walk. Then I missed another.

I broke the friggin chain! (Don’t worry, I started a new one. All is well.)

I’m walking earlier now. BC (before coffee) if you can believe it. I see a different crowd of walkers, runners, and dogs, the light is different, it’s quieter, and I get my walk done early. I seem to have more day.

It’s too soon to tell for certain but walking earlier may be a game changer for me. I probably wouldn’t have done it if the weather hadn’t forced me to.

Anyway, I got to thinking that sometimes, we should intentionally change our routines. Just for the hell of it. A new routine provides fresh stimuli for our brain. It can lead to ideas and improvements. It keeps things fresh.

I’ve never been a morning person. Never started my day without coffee. If I can do this, who knows what I can accomplish.

Do you know any professionals? Here’s how to get them to send you business

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You’ve got to know your numbers

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How much is a new client worth to you? You need to know this so you can make better decisions about how much you can spend to acquire and service them.

If a new client is worth $5,000 on average and it costs you $1,000 in overhead to handle their matter, you might conclude that you can afford to spend another $1,000 to bring in a new client.

Spend $3,000, earn $2,000 profit, rinse and repeat.

To figure out how much a new client is worth to you, don’t limit yourself to the amount they pay initially. A new client might pay you $5,000 today and another $25,000 over their “lifetime”.

On the other hand, “lifetime” is a long time and you should probably use a shorter period, say two- or three-years. If the average client pays you $10,000 over their initial three years, for example, you’ll have a better idea of how much you can spend to acquire and service them.

Don’t forget to include the value of their referrals. If the average client refers one client or case every three years, and that client pays you $10,000 over their first three years, that means that a new client is worth $20,000 to you.

Knowing your numbers also tells you where you might need to make some changes. You may look at the average value of a new client and decide you need to get some better-paying clients. You might see that while you don’t make that much initially, you make a good profit on the back end and, therefore, can afford to spend more to bring in new clients. Or, you might realize the opposite. You don’t make a lot more after the initial engagement or case and so you have to maximize profits on the front end.

You might realize that you’re paying too much in overhead for each client. Or you may realize that you don’t spend that much per client and you can afford to hire more staff to handle the work, freeing up more of your time to do higher-margin trial work, networking, or other marketing projects.

Anyway, you need to know your numbers.

How many referrals does the average client give you?

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Too smart for my own damn self

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I’ve been working on a project for a long time. A very long time. Longer than I should.

It’s been that way because I nitpick. I ask too many questions, I consider too many options, and I worry about too many things that could go wrong.

I see others who have done what I want to do who don’t suffer from my affliction. I’m stuck in the planning stage while they’re off doing it. They might make mistakes but they recover and carry on. Me? No mistakes, but no results, either.

Does any of this sound familiar? Do you have projects that aren’t getting done because you’re still researching or planning? Are you too smart for your own good?

Sure, when you and I finally get around to doing things we do them well. We’re smart and we execute well. We just don’t execute enough.

Years ago, I took three years to create and publish my first marketing course. It was great but I wonder if I could have finished it in a few months instead of a few years.

I think I need to dumb things down. Think less and do more. Get something done and get it out into the world.

Notice I said “something”. Not everything. Not the whole enchilada. Just enough to get some results or feedback, to let me know if I’m on the right track.

How does one do that? By breaking the project into components and then setting an impossible deadline for the first one. Don’t give yourself a year, give yourself a month.

Maybe you ask yourself, “What would [someone we know or know of] do?” or “What would I do if I only had six months to live?”

Anyway, if you’re like me, I feel ya. Just wanted to let you know.

Here’s all the planning you need for marketing your services

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What? You STILL don’t want to do it?

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Yesterday, I talked about coming to grips with doing things you don’t want to do. Like marketing.

Basically, I talked about sneaking up on a task and giving it a big hug, until it feels familiar and you can give it a go. But there’s another way to do things you don’t want to do.

Do them anyway.

Who says you have to feel like it? Who says you have to like it? You have work to do so do it.

You may have legal work you don’t “feel” like doing. You do it anyway because if you don’t, your clients leave you, sue you, and complain about you. You can’t pay your bills. You lose your license. Your home. Your spouse.

There’s no choice here, you do the work.

With marketing, it’s different. Or so we tell ourselves. If we don’t do the work, we don’t lose, we just don’t gain.

Of course, that’s not true. If you don’t do any marketing, eventually you will lose everything.

Fear of loss is powerful. That’s why we do our legal work even when we might not want to. The desire for gain doesn’t motivate us in the same way.

That’s why we have to create habits and routines for marketing, why we have to hold ourselves accountable to others, why we have to block out time on our calendar for marketing (even five minutes a day), and why we have to force ourselves to do it.

But not forever. Eventually, we see that marketing isn’t that bad and it really does work. Eventually, we come to like it.

Or we don’t. But we do it anyway.

Your clients want to send you referrals

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When you don’t want to do something, try this

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Let’s rap about the stuff you’re “supposed” to do but don’t want to. Okay, too many things. Let’s limit it to marketing.

Actually, I’d like you to make a list. Write down all of the marketing tasks you can think of that are currently in your no-go zone.

You don’t want to do networking? Write that down. Social media sucks? Add that to the list. Blogging, asking for referrals, webinars, public speaking, email, direct mail, advertising, cross-promotions, convention booths, sponsoring sports teams. . . and the list goes on.

Look at the items on your list, one by one, and write down the reasons you don’t want to do them. What is it about each strategy that gives you heartburn? Or, is it that you don’t think you’re any good at it or you’re convinced it won’t work for you?

Don’t skip this part. Write down why you don’t want to do it.

Next, write down the answer to this question: “If I DID like this [was good at this/got results with this], what are the possible benefits?”

If you liked networking, for example, what could it do for your practice or career?

Write this down, too.

The purpose of this exercise is to get you to confront the things you don’t want to do in a rational manner. The goal is to take something you don’t do now and find a way you can do it.

Pick one strategy on your list and learn more about it. Read, watch videos, and explore the different ways people (lawyers) are using these strategies and getting results.

See if you can find someone who will let you see their content creation process–what they do to write and publish an article, for example. See if you can find someone who will let you tag along to their next networking event.

We all talk ourselves out of doing things we don’t want to do. This exercise is meant to help you talk yourself into giving it a try.

There’s a big world of possibilities out there you’re currently not doing. How might your life be different if you could find one possibility and make it work for you?

Marketing 101

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What if you’re not better?

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Many lawyers have a marketing message that says, “choose me, I’m better”.

If you are better, and you can prove it, bravo. Go with that.

If you’re not better, or you can’t prove it, I suggest you tell the world how you are different.

What do you do that other lawyers don’t do? What do you do differently?

You’ll be giving prospective clients a way to notice and remember you. “Oh, she’s the lawyer who rides a motorcycle to the office.”

Ideally, whatever difference you promote will also contain a benefit for clients. It will show them why they should choose you.

Yes, while showing them how you are different you will also show them how you are better.

But the “difference” you promote doesn’t have to make you better. It might just help them remember you.

If you ride a motorcycle and you handle PI cases, specializing in motorcycle collisions, you’ve both different and better. If you’re a corporate lawyer who rides a motorcycle to the office, people will remember you because most corporate lawyers don’t do that.

If you’re not better, be different.

This will help you figure out how

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Remain calm and carry on

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Bad stuff happens. That’s actually a good thing because without the bad there can be no good.

Embrace the bad!

Okay, maybe not embrace it. Acknowledge it and let it go. Because if you don’t, you’ll just make things worse.

“Life is thickly sown with thorns, and I know no other remedy than to pass quickly through them. The longer we dwell on our misfortunes, the greater is their power to harm us.”

― Voltaire

How do we quickly pass through our misfortunes?

Here are some (positive) options:

  1. Ignore it. Many problems, perhaps most, have a tendency to resolve themselves. Put the problem in the closet and get on with other things.
  2. Distract yourself. If the problem really bothers you, occupy yourself with a new project or something you love to do. Remain calm, carry on, and let your subconscious mind find a solution.
  3. Do something. Try anything. If it doesn’t work, try something else. You may not solve the problem but you’ll feel like you’re doing something, which is better than feeling helpless.
  4. Get help. Share the problem with someone who knows something about the issue and can offer advice or assistance. Or share it with someone who’s a good listener and can help you think things through.
  5. Write a check. If you can throw money at the problem and fix it or lessen the impact, bite the bullet and do it. It’s only money.
  6. Surrender. Let the problem do what it’s going to do. The pain will pass.

Worry is useless. It can only make things worse. So don’t go there.

Blame is useless. If it was your fault, accept it, without rancor or guilt. If it was someone else’s fault, learn something from the experience and move on.

Complaining is useless. And annoying to everyone within earshot.

Resistance is useless. The more you fight the problem the bigger its hold on you. Do something or let go and take your medicine.

Count your blessings. No matter how bad the problem, if you’re not dying, you have a lot to be thankful for.

The formula for getting more clients

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Reviews happen

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Positive reviews are important. Maybe even critical. I’ve heard that 84% of people trust an online review as much as if a friend had referred them.

So yeah, you want reviews.

I know, all you can think about is getting a stinker from some nutjob who thought you weren’t going to charge for [whatever] or who complains that you took 25 hours to get back to them instead of the 24 you promised.

Sorry, Charlie, bad reviews are going to happen. In fact, clients are much more likely to leave a review when they’re not happy than when they are, so that risk will always exist.

Unhappy clients are emotionally driven. They’re going to tell the world how they feel just because that’s how they roll.

Your multitude of happy clients is less likely to leave reviews. They need to be prompted, reminded, and made to feel like their reviews are important.

The bottom line: ask clients for reviews. You’ll get a preponderance of positive ones and they’ll drown out the ones who reside in crazy town.

According to a recent study, more than 50% of the people you ask for a review will provide one. The numbers are probably less for legal clients who want to protect their privacy but if only one in five leaves a review you should be way ahead.

Tell them which site you prefer and give them the link. Tell them how reviews help other people who are looking for a lawyer choose the right one. Tell them how much you appreciate them for taking a few minutes to help you.

Just DON’T ask for Yelp reviews, however, because, I just learned, it is against their TOS and you don’t want the Yelp police coming after your azz.

While you’re at it, you should also ask clients for referrals. Here’s how

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