Grow your law practice today by getting excited about tomorrow

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Your employees (and you) come to work every day knowing pretty much what to expect. You’re going to have documents coming in, you’re going to produce documents and send them out. You’ll open some new files and close others. You’ll be on the phone talking to people about the same things this week as you talked about last week, and the week before.

Same old, same old.

Where’s the excitement? Where’s that something new that gets people out of bed in the morning with their pulse beating a little faster? Where’s that something different that people can talk about and look forward to?

You need to find that something.

Something you can promote to your team so they can get excited and creative and work harder than they’ve ever worked before. Something that makes them look forward to coming to work each day, glad to be a part of your team.

What are we talking about?

It could be money. A bonus for achieving certain results. A trip. A weekend. A dinner. (You do know that your employees can bring in a lot of business, don’t you?)

It could be recognition. Employee of the month, who gets featured on your blog and gets the last Friday of the month off, with pay. Recognition is powerful. Men die for it. Babies cry for it.

It could be a cause. Something in the community you are passionate about. Something you want to change or build.

It could be new tools or techniques. Cool new tablet computers. A new training program. A new way of doing what you’ve always done.

Create an environment that’s fun and exciting, where your folks don’t know what’s going to happen every day.

Every day, you should either have something to promote or something to recognize. It could be progress reports on something already announced. It could be something new. Or it could be something that’s not yet here but is coming next week or next month.

How do you make things fun and exciting for yourself? Set a goal and a reward for reaching it. If you bring in so many new clients this month you get to take that trip to Tahiti. If you really want to make it exciting, tell your team (or family) about the goal and the reward so they will hold you accountable.

Same old, same old may get the job done, but if you really want to grow your law practice today, you have to get excited about tomorrow.

Want more referrals? Quickly? Try a 30 Day Referral Blitz.

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What if you never met anyone new?

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Did you hear about the imaginary new law? It says that one year from today, lawyers will no longer be allowed to meet new people. No networking, no advertising, no social media, no speaking or writing or anything else. Whoever you know one year from today is it.

Disastrous? One more law that needs to be overturned?

Not really. The law doesn’t say you can’t get referrals. The people you know can still send business and introduce you to people they know.

The law simply says that you can’t, on your own, meet anyone new.

(Are you still with me on this imaginary sojourn? I hope so. I do have a point.)

Now, knowing that this law will take effect in exactly one year, what would you?

Would you meet some new people as quickly as possible? You probably would.

Would you do everything you could to meet more well connected, influential people in your target market? Yeah, that would make sense.

Would you also work hard to strengthen your existing relationships? I’m thinking that’s a yes.

If one year from today you could not, on your own, meet anyone knew, I think it’s safe to assume you would have a sense of urgency about improving and growing your existing network of contacts. The question is, at some point, would you have enough?

Would you know enough people to sustain your practice ad infinitem? Could you survive and thrive solely on their repeat business, referrals, and introductions?

Yes.

No matter what kind of practice you have, if enough people know, like, and trust you, and you treat them right and stay in touch with them, your financial future should be golden.

And hey, enough doesn’t mean thousands. 50 or 100 people will probably do the trick for most lawyers, assuming those people aren’t hermits. In fact, five or ten good referral sources can keep you very busy. Remember, you will also get referrals from the new clients they send you and referrals from those clients, too.

It’s not about who you know. It’s about who they know.

Anyway, even though you may already have enough people in your existing network, you probably should go find some new contacts before the new law goes into effect. I know, it’s imaginary, but if you pretend that it’s not, in a year, you’ll be a very happy lawyer.

Want more referrals? Try this.

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New report shows attorneys how to quickly get more referrals

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The Attorney Marketing Center has announced the release of a report that shows attorneys how to quickly get more referrals. “The 30 Day Referral Blitz” is an expanded and updated version of a report previously available only to author David M. Ward’s consulting clients.

“Lawyers are often told that the way to get more referrals is to ask for them. The problem is, they don’t like asking. The 30 Day Referral Blitz gives them an alternative,” Ward says.

Not only does The Blitz show lawyers how to get referrals without asking, it shows them how to do it quickly. “A ‘referral blitz’ is a concentrated burst of activity that takes place over a 30 day period. After a few hours of prep time, The Blitz can be done in as little as 15 minutes a day,” Ward says.

The original version of The Blitz was slower and more expensive. It required lawyers to use regular mail and the telephone. The new version takes advantage of the speed and reach of the Internet and email, making it easier, quicker, and more economical. “You can do The Blitz every month, if you want to,” Ward says.

The 30 Day Referral Blitz shows lawyers how to get referrals from existing clients, former clients, and other contacts, including professionals and social media connections. For more information, visit The Attorney Marketing Center or this page.

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Lawyers: your messy desk is costing you business

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I’ve written before about how to clean up a messy desk and how doing so can make you more productive. But there’s another reason why a messy desk is bad for business: It gives your clients (and others in your office) a negative impression.

A messy desk implies that

  • You have an equally messy (confused) mind
  • You are inefficient and waste time
  • You are disorganized and may forget things
  • You take longer to do things, costing your clients money
  • You don’t pay attention to detail
  • You have too many other clients and don’t have time for new ones
  • You are sloppy in other areas (i.e., billing, deadlines, negotiating, drafting, research, personal hygiene, etc.)

Most of all, a messy desk tells people you don’t care.

Yes, you want clients to know you are busy. Busy means you are in demand, that other people value your expertise and want to give you money to help them. But you can be busy and organized. You can be busy and care about making a good impression.

If you have a messy desk, some clients won’t hire you again. You make them nervous. Neither will they refer their friends.

Clients want to know that you know what you’re doing, that you do it efficiently, and most of all, that you care about them. Why give them cause to think anything else?

Marketing is everything we do to get and keep good clients. Everything. Here’s the formula

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Creating an operations manual for your law practice

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Early in my career I rented space from an attorney who had a very lucrative high volume personal injury practice.

He had half a dozen employees, including one attorney, and everything ran very smoothly. The office was busy but quiet. Everything was orderly. They never seemed to miss deadlines or suffer a major crisis.

One reason why the office was so successful was that the attorney had prepared an operations manual. Every aspect of the practice was documented. Every employee knew what they were supposed to do.

He created the manual, I was told, so that if someone quit or went on maternity leave or got sick, the new hire or temp would be able to quickly get up to speed.

The manual explained how to open a new file, how to close a file, and everything in between. There were forms and checklists for every stage of the case, and fill-in-the-blank form letters, too. The calendaring procedure was spelled out in detail.

As a result, nothing fell through the cracks. The cases got worked and settled or tried. Things moved quickly. Mistakes were rare.

I never saw the actual manual but hearing about it inspired me to create my own. I started by making extra copies of every letter I wrote and putting them in a separate file. I created checklists for repetitive tasks. I asked other attorneys I knew for copies of their forms and form letters and re-wrote them to suit my style and work flow.

I was also able to build a sizable practice with a relatively small staff, in part, because of my manual.

One of the benefits of going through this process is that it forces you to think about everything you do, allowing you to find ways to do them better. You find holes in your procedures, places where mistakes can happen, and you can patch them. You find wasteful tasks and can eliminate them. You see opportunities for doing things faster.

You also find ways to improve client relations. For example, you may discover gaps in communicating progress to clients about their case, or find ways to make their experience less stressful. Repeat business and referrals will increase because you always send welcome letters and thank you letters and remember clients’ birthdays.

The bottom line is that creating an operations manual for your law practice will save time, save money, help you avoid errors (and malpractice claims), and make your practice run more smoothly and more profitably.

If you don’t have an operations manual for your practice, I encourage you to start one. If you have staff, enlist their aid. If you do have a manual, make a note to review it periodically, so you can update it with changes in the law, new forms, and new ideas.

You’ll thank me later.

For more on creating an operations manual, see The Attorney Marketing Formula

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Why you must only do work you love

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My first five years of practice I was unhappy and broke. I took any legal work I could find and wound up doing a lot of work I hated. Most of it paid very poorly and every day was a struggle to stay afloat.

One day, I was so miserable, I made a bold decision. I started turning down work I didn’t love.

When I was done cleaning house, I had only a few clients left and lots of free time to think about what I had done. I was scared, but something told me I had done the right thing.

It’s funny how things work. The vacuum in my practice quickly started to fill. I began attracting the kinds of clients I wanted and soon my practice was busy. I was making good money (for the first time in my life) and I was happy.

I know, it’s hard to say no to someone who wants to pay you. But if you’re taking on work you don’t love, it’s actually costing you money.

Turning down work you don’t love makes room for more of the cases and clients you enjoy, and creates a cycle of increasing prosperity and joy.

When you do work you love you are excited to do the work. Because you are excited by your work, you get better outcomes and finish faster. As you get better outcomes, you attract bigger cases and higher paying clients. Because you finish faster, you have more time to accept more good clients and your income increases further. As your income increases, you are more excited and attract more work you love, earning even more income.

Now, what happens when you take work you don’t love? You aren’t excited by the work. When you aren’t excited by the work, you get poorer outcomes and take longer to finish. As you get poorer outcomes, you attract poorer cases and clients and your income decreases. Because you take longer to do the work, you have less time for good clients and your income decreases further. As your income decreases, you are unhappier and attract more work you don’t love and earn even less income.

Prosperity starts by drawing a line in the sand and saying no to work that you don’t love.

Learn more about how I turned around my practice. Click here.

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When was the last time a client made you cry?

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You say you care about your clients but is this really true?

Do you comfort them when they are afraid? Do you offer a shoulder to cry on when they are in pain? Do you offer them hope for a better future when they despair?

Many lawyers go through the motions with their clients, saying things that need to be said but not really meaning it. I know, you can’t do a good job for your clients if you fall apart emotionally. But I also know you can’t do a good job for your clients if you don’t feel anything.

Being a lawyer is about getting results, but even more, it’s about making people feel that you will do everything you can to help them, not because they paid you to do so but because you truly care about them.

You can’t fake it. Leadership author John C. Maxwell said, “People may hear your words, but they feel your attitude.”

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Attorney advertising: don’t let this happen to you

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The other night I heard a radio commercial for a tax attorney. Not a “tax resolution” firm that does offers in compromise, a regular tax firm. At least that’s the way it was presented.

This was during “drive time” on a station that probably has many hundreds of thousands of listeners. Drive time radio is expensive, especially on a show with a big audience. How many listeners have a tax problem and can afford to hire an attorney?

I’m sure the attorney doesn’t need many clients to pay for the ads and turn a profit. But why not advertise on a Sunday “investor” show? Small audience, but much more likely to need a tax attorney. And the cost of that kind of show is a fraction of the cost of a “drive time” ad buy.

Anyway, I’m listening to the ad, waiting for the call to action. Now if you were running expensive ads on drive time radio, what would you want as the call to action?

You would want to offer a free report, wouldn’t you? So you could build a list of people who aren’t sure they need an attorney and need more information. A list of people who don’t have a tax problem right now but think they might soon.

Yep, that’s what you’d want. You are an attorney advertising genius.

But not this attorney.

This attorney made the same mistake most attorneys do in their ads. The call to action was to have listeners call the attorney’s office to make an appointment. (I don’t remember if he was offering a free consultation.)

The ad never mentioned the attorney’s web site. No “free report”. No way for the attorney to generate leads of prospective clients so he could stay in touch with them.

Call or don’t call. Those were the options.

Of course there’s nothing wrong with telling people to call for an appointment. But don’t make that the only option. Reach out to the “maybes” and get them into your marketing funnel. Build a list of prospective clients. Some of them are going to need your services at some point and you want to be “in their minds and their mailboxes” when they do.

One more thing. If you’re driving home from work and hear a radio commercial, what’s easier to remember a phone number or a website?

Exactly.

Anyone who advertises today and doesn’t include a website is really missing the boat.

You don’t have to advertise, but you do need a website. Find out what to do here.

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Marketing legal services with a rifle, not a shotgun

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Most attorneys use a shotgun in their marketing. They spray marketing pellets far and wide, hoping to hit anything that flies by. Because they aren’t focused, they spend too much time (and money) and are often frustrated with their results.

The most successful attorneys use a rifle in their marketing. They aim at carefully selected prospective clients and referral sources. They may not always hit something, but when they do, the usually win the big prize.

Let’s look at two estate planning attorneys seeking to build their practice through networking.

Attorney number one goes to a networking event at his local Chamber of Commerce. He meets as many people as possible and comes home with 20 or 30 business cards. He sends everyone a “nice to meet you” email and waits to see what happens. And waits. And waits. Because everyone he met is busy, and also marketing with a shotgun, not much happens.

Attorney number two focuses on professionals in the health care industry, so he attends a networking event sponsored by an association of health care professionals. Before he goes, he does some homework. He finds out who will be speaking at the event, and gets a list of the event organizers and committee heads. He Google’s these people’s names, visits their websites, and sets up files on three people he wants to meet at the event. He knows where they work, what they do, and what’s important to them.

At the event, he meets with his chosen three. He takes notes about their conversations. He hits it off with the administrator of a big hospital, in part because they know some of the same people.

The attorney sends follow-up emails to his three. He notes that one belongs to another organization which has a meeting scheduled in two months, and makes a note to ask him if he will be attending that meeting.

The attorney calls a physician he knows whose name came up in his conversation with the hospital administrator. He tells him about his meeting and asks a few questions about the administrator, adding this information to his notes. He says something nice about the administrator.

He does more research on the administrator and his hospital. He finds out which law firms represent the hospital. He subscribes to their newsletters. He does the same thing for the hospital’s insurance brokers, accounting firms, and some of their major suppliers. He sets up Google alerts for these firms and their partners or principals, so he can stay up to date on any news.

He calls the administrator and leaves a voice mail message. He says he enjoyed meeting him and says he spoke to the physician they both know and told him about their meeting. He says the physician said to say hello.

He emails a copy of an article he just wrote for a health care web site to the three people he met at the event. Because he took notes, he is able to add a personal note to each email, mentioning something they talked about at the event.

Okay, you get the idea.

Attorney number two is focused. He doesn’t try to meet everyone, he is selective. He does his homework and he follows up. And because he’s not “targeting” everyone, he has the time to do it.

Attorney number one may get some business from his Chamber of Commerce network. But attorney number two is networking with heavy-duty centers of influence in a niche market. Because he specializes in that market, those centers of influence will notice him and eventually, provide him with referrals and introductions to other centers of influence in that market.

Marketing legal services with a shot gun can make you a living. Marketing with a rifle can make you rich.

Want help choosing the right niche market for your practice? Get this.

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Increase Productivity with a Don’t Do List

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Most people say they don’t like meetings. They’re boring. Nothing gets accomplished. The same information could have been delivered by memo.

The leaders say, “We’ve got to make our meetings better.” They read books and attend seminars. They hire consultants. They buy better equipment.

The meetings improve. They pat themselves on the back. Success.

Or not.

Instead of trying to improve their meetings, maybe they should have eliminated them.

One of my favorite Peter Drucker quotes is, “Nothing is less productive than to make more efficient what should not be done at all.”

Go through your calendar. What meetings or conference calls could you safely eliminate?

Go through your tasks and project lists. What are you planning to do that should not be done at all?

Observe your daily work flow. Which steps could be eliminated? Which parts could be delegated?

Efficiency means doing things better. Effectiveness means doing the right things. It matters not how well you do things if they should not be done at all.

So try this: for the next seven days, compile a “don’t do” list. Write down everything you do that isn’t necessary or doesn’t contribute to your most important goals.

Take stock of whatever is left, whatever should be done. Look for ways to do them quicker, better, or more efficiently.

Make sure your partners and employees do the same. At your next office meeting…wait, never mind. Just send a memo.

Earn more and work less. Click here.

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