Marketing legal services: And now, for something completely different

February 19, 2014 by
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Differentiating yourself from other lawyers in your niche market or community is an ongoing challenge. How are you different or better? Why should anyone hire you instead?

I provided many ways to address this in The Attorney Marketing Formula, but today, I want to give you an idea that very few attorneys have ever used. As used to be said on Monty Python’s Flying Circus, “And now, for something completely different. . .”:

Gift certificates.

And why not? They work in retail. I’m sitting here looking at an Amazon gift card I got for Christmas that’s I’m itching to use. Why not utilize the same concept for marketing legal services?

You’re an estate planner. You create a gift certificate or card for the preparation of A/B Living Trusts, or a gift card for a $2500 estate planning package, or a $500 gift card that can be used towards any of your services.

You’re an immigration attorney. You create a gift card so family members can help their loved ones get here, or get legal.

You’re a family law attorney. You create a pre-paid divorce card fathers can give to their daughters as a wedding gift. (Don’t laugh. You’d sell a boatload of these in Hollywood.)

Anyway, you get the idea.

If you’re the only lawyer (or the first lawyer) to offer gift certificates or gift cards, people will notice. And write about you. And pay you money.

But it almost doesn’t matter if anyone buys one. You’ll get some great publicity and have something to promote in your newsletter, blog, speaking, or advertising.

Yes, I know there are some thorny ethical issues to contend with. But you’re a lawyer. You’ll figure it out.

Put on your thinking cap transactional attorneys. Small business attorneys, IP attorneys, this is a natural for you.

If you aren’t able to do something like this, there is something you can do instead. Find an attorney who can do this and promote his or her gift cards to your clients and contacts. What do you get out of it? No, not a piece of the action, although that’s not necessarily out of the question. You get a very happy fellow lawyer who will undoubtedly be inclined to reciprocate by recommending your services to their clients. Even though you don’t offer gift certificates.

For more traditional ways to differentiate yourself, get “The Formula”

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Filed Under: Advertising, Marketing legal services Tagged With: ,

Getting things done the way that works best for you

February 18, 2014 by
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I just read an article about the four different personality types or thinkers and how we each go about getting things done. We make our lists differently and approach them differently.

Structural thinkers create a traditional to-do list every day and check things off as they do them. They take an organized, linear approach to managing their tasks.

Analytical thinkers consider the value of what they might do, and how much time it will take to do it.

Social thinkers seek input from others and consider how different tasks relate to everything else they might do

Conceptual thinkers don’t keep a traditional to-do list; they use an intuitive approach to getting things done

I don’t know how accurate these four types are or which group I fall into. Trying to figure it out made my head hurt. The author acknowledges that we might be a combination of types, and I’m sure that’s true for me.

My approach varies. It depends on the project, how I’m feeling that day, deadlines, and what I feel drawn to do. Some days, I work through a list and cross things off. Other days, I don’t look at anything, I just go with the flow.

I have a very large list of tasks and projects and someday/maybes, in Evernote, and each has one or more GTD tags that identify and prioritize the task or project. But to be honest, once I’ve assigned those tags to my tasks, I don’t refer to them every day.

I do what’s on my calendar. I do anything I’ve tagged as an “MIT” (most important task). The rest? I usually know what’s “next”.

I get things out of my head and off of scraps of paper and into my “trusted system”. It’s all there for me, in Evernote, so nothing will be lost or forgotten. I can search and find things, by tag, or I can browse. And yet, strangely, I usually don’t. I just know what I’m going to do.

But then my work life is a lot less complicated today than in years past. If I were still practicing, I would undoubtedly have a more structured approach to my day.

I think the big takeaway is that we are all different and we have to do what works best for us. We can use a complicated system, or no system. We can analyze and prioritize, or we can trust our gut. We can manage our lives with GTD, Franklin Covey, Kanban, or Eisenhower, or we can grab a pen and jot down a few things we want to do today.

Use what works best for you, even if it’s just your calendar and a post-it note.

My modified GTD system is detailed in my Evernote for Lawyers ebook

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Filed Under: Productivity, Time Management Tagged With: , , ,

This is not your father’s law practice

February 17, 2014 by
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Every few weeks, a real estate agent in my area sends me oversized postcards describing her listings. The other day, she mailed me a calendar for the fridge. I’d had enough. I wrote to her and told her, “Take me off your list! UNSUBSCRIBE!”

The nerve of some people.

Okay, that never happened. I told my wife I was going to do it, thinking I would at least get a charity laugh, but she’s endured my warped sense of humor for 34 years and this was probably too much to ask.

But it did make me think about how the world has changed since I first opened my law practice, or my father did before me.

Before email, if you wanted to communicate with prospective clients (real estate or law), you could put something in the mail. It worked before and it still works today. In fact, it works better today because so few do it anymore (and because nobody accuses you of spam when you do.)

You may have never done any direct mail, but if you want to bring in new business, this is a viable choice for many attorneys.

Advertising works.

If you don’t want to do direct mail, there are alternatives. Display ads, ezine ads, pay-per-click ads, classified ads, and more, can drive traffic to your website and clients to your office.

If you don’t want to advertise your services, you could advertise a book or report or audio. You could advertise a charity or cause you believe in and include your firm’s name (and web link) as sponsor.

Writing articles, blogging, social media, speaking, networking–they’re all forms of advertising. You may not write a check when you do them, but you’re doing something to get your name in front of people who can hire you or refer others. When you write to former clients, you’re reminding them that you’re still available to help them and the people they know. Yep, advertising.

A PI attorney in Georgia, Jamie Casino, ran a local two-minute TV spot during the Super Bowl. Perhaps you saw it. It’s received over five million views on Youtube. We can debate whether the ad is ethical or in bad taste, or whether he did it as a stunt or truly believes in his message, but one thing is certain: the ad and the buzz it has created will put more than a few shekels in Mr. Casino’s pockets.

I’m not saying that if you advertise, you should look to this as a model. I’m saying, it’s a tough market for attorneys today and if you’ve never thought about advertising before, perhaps you should. Even if all you do is mail out some calendars.

Don’t want to do paid advertising? Here are the best alternatives.

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Filed Under: Advertising, Legal industry, Marketing legal services, Publicity Tagged With:

Do you love your clients?

February 14, 2014 by
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Do you love your clients? You do? Wow, that’s a bit creepy. Don’t they have rules against that in your state?

Like your clients, sure. Care about, appreciate them, respect them, yes, yes, and yes. But not so quick with the love glue-gunnin.

Let’s reserve the Valentine’s for loved ones, okay? And your dog, if you must. But not the clients.

But, here’s the thing. When was the last time you told a client you cared about them?

You don’t have to get all weepy or anything. You’ll just embarrass them, and yourself. In fact, you really don’t have to say anything at all. You can let them know in little ways. Like calling them, off the clock, just to say hello. Like remembering the names of their kids. Like sending them a hand written thank you note when they send you a referral.

I’ve hired attorneys. Doctors, dentists, too. Most of them get it wrong. Oh, they go through the motions of being friendly and treating me like a person, instead of an account. But you can tell, they’ve got other things on their mind.

Look me in the eyes, please. Take an extra few seconds to listen. Laugh at my dumb jokes, and maybe tell me one of your own.

Yes, I know you’ve got other clients in the waiting room, but I’m here in the office, right now. Me. Make me feel like I’m your only client, just for a few seconds.

I came to you because I heard you’re good at your job. That’s important to me. If you do good work, I’ll probably come back.

But what if you went a wee bit further and made me feel special? Like you truly enjoyed meeting me. And you appreciate having me as a client and you know that without me and others like me, your kids wouldn’t go to a nice school.

Then, I might do more than come back. I might become a big fan and go out of my way to tell others about how great you are, not just as a clinician, but as a person. Someone special. Someone I care about. Someone the world needs to know about.

I won’t send you flowers or candy, but I might help you fill your waiting room with clients.

Your bill is one of your most valuable marketing tools. Click here to learn why.

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Filed Under: Client loyalty, Client relations, Law office management

Social media marketing for lawyers: the truth shall set you free

February 13, 2014 by
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Uh oh, Facebook changed security settings again. Twitter has a new design. LinkedIn has a group you haven’t joined.

Does all the fuss and bother about social media drive you nuts? Me too.

You’ve got to update your page (again), you’ve got to hire a team, you’ve got to buy this tool and that course and have a master plan.

No, you don’t. You don’t have to do anything on social media if you don’t want to. So relax. Don’t buy all the hype. Or any software, courses, or services.

Let’s think this through.

There are three things you can do with social media: Network with prospective (existing, former) clients, Network with prospective (existing, former) referral sources, and advertising.

ADVERTISING

Let’s start with the easiest one: advertising. Either you do it or you don’t. If you don’t do it, move on. Nothing to see here. If you do advertise, or want to, hire a firm to design ads, make media buys, and manage your campaigns. Educate yourself, as time permits, so you know how to work with the pros. Nuff said.

NETWORKING WITH CLIENTS

If you have a consumer oriented practice, the odds are you’re not inclined to network with prospective clients. And let’s face it, most clients don’t want to network with you. Attorneys are, in their minds, a necessary evil, not bff’s. When and if they need us, they will either go to a search engine or ask their contacts for recommendations or referrals.

If you have a business oriented practice, networking with prospective clients is more likely to bear fruit. In this case, you would add prospective clients in your target market, promote their business interests, and share your content with them. This may or may not be worth the effort on your part. Your call.

If it’s all too much for you, if you’re worried about the implications of networking with your best client’s competition, or you simply don’t want to spend your valuable time online, don’t. The marketing gods absolve you. There are lots of other ways to bring in business.

NETWORKING WITH REFERRAL SOURCES

If you’re going to do anything with social media, this is your best bet. You can use social media to find professionals and other centers of influence (e.g., bloggers, etc.), and approach them, the same way you would offline.

But you don’t need much on your end to do this. A simple profile, so they can check you out. Go find their profile and start a conversation.

No matter what you decide to do with social media, make sure you have accounts with the major platforms so you can push out links to your content and so visitors to your website can share that content with their connections. But that’s a one time thing. Set it and forget it.

Social media marketing for lawyers can either be a big pain in the briefcase or something you never think about. If it’s the latter, if it’s not part of your marketing in a major way, just think about all the time you’ll save skipping over the countless daily articles and blog posts reminding you about the latest and greatest “must do’s” you’re not doing.

Internet marketing for attorneys that won’t drive you nuts: click here.

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Filed Under: Marketing legal services, Online Marketing, Social media, Social media marketing

Marketing is boring. Let’s take the day off.

February 12, 2014 by
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There are days when I don’t feel like reading or writing about marketing, let alone doing it. I get bored. I’m sure you do, too. So, I’m not going to think about marketing today, and you shouldn’t either.

Let’s play hooky.

So today, when you speak to a client, do not, under any circumstances, ask them anything personal. Don’t ask about their health or their son’s soccer game or anything like that. That would be marketing and you’re not doing that today.

If the phone rings and another lawyer wants to know if you handle a certain type of matter, answer his question, but make sure you don’t ask him anything about his practice or what kinds of clients he’s looking for. C’mon now, that would be marketing and today, that’s a no no.

If you’re sending out bills today, just send them “as is”. Don’t thank the client for their last payment or for keeping their account current. Marketing, remember?

And, if you have any new clients today, do not, under any circumstances, make an effort to see them on time, offer them coffee or water, or tell your secretary or assistant not to interrupt you during the meeting. Not on your day off, yo.

Now, don’t you feel better, knowing you don’t have to do any marketing today and you can concentrate on nothing but legal work?

Marketing is everything we do to get and keep good clients. 

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Filed Under: Client relations, Marketing legal services

How to get maximum bang for your marketing buck

February 11, 2014 by
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I talk a lot about the value of doing a few minutes of marketing activity every day rather than several hours once in awhile. I do that because if you’re like me (and I know you are), if you don’t do something every day you probably won’t do it at all.

(I find it easier to write a daily blog post than the monthly print newsletter I used to write because my daily scribblings are now part of my regular routine.)

But if you want to get maximum returns for your marketing efforts, think in terms of marketing campaigns.

Here’s what I mean.

Instead of writing a blog post this week, doing a speaking engagement next week, and a video the week after that, do it all in the same week. Don’t run one ad per month over the next year, run 12 spots this week. Instead of setting up a table at a networking event (if that’s something you are inclined to do), do the table, run an ad in the newsletter, get yourself booked to speak, and invite three centers of influence who belong to that group to lunch–in the same week.

Pile up the activity in a short period of time. And use one thing (e.g., your ad) to promote another (e.g., your talk).

In this way, prospective clients and referral sources will see and hear you “everywhere”. You will appear to be more prominent and in demand. More people will notice you, remember you, and want to associate with you.

If I told you that this week I’ll be the guest on three different podcasts and have two articles and a new book coming out, even if you don’t hear the podcasts or see the articles or book, I will have made an impression on you. You’re thinking, “he’s busy, he’s in demand, I should probably listen to him.” I would not have made that impression if that activity were spaced out over the next year.

But here’s the thing. With a whirlwind week like that, I might not do much else for several months and you won’t notice. The impression that I’m busy will remain.

Do something every day that could be called marketing. Release it to the world in waves.

Have you done a 30 Day Referral Blitz? 

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Filed Under: Image, Marketing legal services, Marketing Plan Tagged With: ,

Rainmaking 101: The two things you need to be successful

February 10, 2014 by
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Last week, I got an email from an attorney who gets it. I wanted to share it with you to illustrate the two things you need to be successful in marketing. See if you can read between the lines and deduce the “two things”:

Dear David:

I have written you before thanking for the daily dose of encouragement, tips, etc. Thank you again!

I think I have purchased every one of your materials and have implemented your strategies. I am in my 7th month as a “solo.” Through networking, utilizing your suggestions, I was able to land a huge client last week. Prior to that, I brought in several smaller clients that amounted to the same net income as that one client. Also, my website is generating traffic and things are looking up on that end, as well. Your tips/hints/etc. work.

With your help, I am transforming myself into a rainmaker. I have been approached by a seasoned practitioner to move forward with him in his practice. Together we would be able to hunt down bigger animals. We are currently revamping his website and billing system. Hopefully in the next 6-8 months we will be in an even better financial position.

I can’t say it has been all rainbows and sunshine – you know that as well as any other who has gone through the gauntlet.

Please excuse my short rant. I just got excited about rainmaking and wanted to share with you.

Yours,
Vasko Alexander

So, what do you think? It should be pretty obvious that the first of the two things is “action”. Mr. Alexander didn’t just think about it or talk about it, he did it.

For starters, he actually read my stuff. I have people on my list who get my emails but never (or rarely) read them. Or, they buy my courses but never “crack” them open. I’m sorry, you can’t bring in business through osmosis. You can’t “grok” the information, you actually have to read and internalize it.

Then, he actually tried things. Lots of them. Some worked, some didn’t. Some worked well, some not as much. But he is taking action and getting results. One day at a time.

What made him take action where many others don’t? And, what made him keep going when he hit a bump in the road?

Attitude. He has a positive attitude about the process. He believes in what he’s doing and knows that if he takes action and keeps an open mind, he will eventually get where he wants to go.

Some people have a positive mental attitude. Some have a positively mental attitude.

Attitude is the second of the two things and it precedes action. If you have a positive attitude, you’ll take action and figure out a way to make it work. If you don’t, you won’t.

NEGATIVE ATTITUDE

  • It won’t work
  • It won’t work for me
  • It will take too up too much time
  • It’s too hard
  • It’s taking too long
  • I shouldn’t have to do that
  • I don’t want to do any marketing
  • I already knew that (but you aren’t doing it)

POSITIVE ATTITUDE

  • I’ll start and learn as I go along
  • I’ll do my best
  • It’s worth it
  • I’ll try lots of ideas and see what works best for me
  • I’ll find something I like and I’m good at
  • If it’s worked for others, it can work for me
  • I know I have to put in time and effort to get results, and I will
  • I’m not expecting big things to happen overnight
  • I’ll make the time

Napoleon Hill said, “Remember, the thoughts you think and the statements you make regarding yourself determine your mental attitude. If you have a worthwhile objective, find the one reason why you can achieve it rather than hundreds of reasons why you can’t.”

Some say, “What if it doesn’t work?” Mr. Alexander said, “What if does?”

Rainmaking is easier when you know The Formula

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Filed Under: Inspiration, Marketing legal services, Personal development Tagged With: , , ,

Miscellany Friday (no, it doesn’t rhyme)

February 7, 2014 by
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Today, I thought I’d share a few miscellaneous items with you and let you choose what interests you. If you like “round-up” posts like this one, let me know.

1. Find Out How Much You Are Overbilling Your Clients

A discussion about how lawyers who delay recording of their billable hours, usually until the last two days of the month, routinely overbill clients by an average of 23%.

Don’t forget to check out my ebook on the subject: Get the Check: Stress-Free Legal Billing and Collection

2. Longer is Better for Blog Content: Truth or Myth?

Do longer blog posts draw more search engine traffic? Apparently so. But do most people read 2000 word posts, and do you have time to write them?

I’ve written before about this subject and have concluded that you need a mix of longer, authoritative posts, to draw traffic, and shorter posts to engage browsing visitors.

3. Legal ethics: Are blogs governed by advertising rules?

Is writing a blog advertising? I don’t think so, and neither does Kevin O’Keefe, the author of this post. And yet various jurisdictions seek to regulate blogs as advertising. Frankly, I don’t think we need specific rules for lawyer advertising at all. General rules (don’t misrepresent, full disclosure, et. al.) do quite nicely.

4. OneTab extension for Chrome saves up to 95% of memory

I always thought I was pretty good about staying focused on whatever I was doing. Throughout my day, I’ll keep a couple of browser windows open, each with six or seven tabs. No problem for a stud like me, right? Boy was I wrong.

I just installed OneTab, an extension for Chrome. It’s a simple thing that collapses all of your open tabs (or whichever ones you designate) into a single tab with links you can click to re-open those tabs. I’ve found that not only does this reduce the drain on memory, up to 95% we are told, so everything works faster, videos don’t stall, and so on, it’s also making me way more productive.

For example, instead of checking email every 15 minutes, I check it when I’m done with whatever I’m working on. Stupidly simple, but it works.

I’m sure there are equivalent extensions for different browsers and platforms.

So, there you go.

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Filed Under: Attorneys fees, Blogging, Fees and Billing, Legal industry, Productivity, Technology

How to get more search engine traffic

February 6, 2014 by
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Would you like to get more search engine traffic from prospective clients who are looking for a lawyer who does what you do? I thought you might. Okay, let’s write a blog post together and make that happen.

The title of your post is, “What to ask a _______ lawyer”. (Fill in the blank with words that describe one of your practice areas.)

Why this title? Because every day, prospective clients type the following words into a search engine: “What to ask a ________ lawyer?”

Are you with me? You’re going to write a post that uses the exact keywords that your prospective clients are searching for. Put those keywords in your title and again in the body of your post.

Later, you can write variations on this original post with similar keywords they may use in their query, i.e., “What questions to ask. . .,” “What do I need to know about. . .,” “What information should I find out about. . .”, and so on.

Now, write five to ten questions prospective clients should ask a lawyer in your field. Start by jotting down the questions prospective clients typically ask you. Add some questions they don’t ask, but should.

Here are some ideas to help you get started:

Background/experience: Years in practice, practice areas, certification/specialty, awards, jury verdicts, etc.

Doing business: Fees/payment plans, free consultation, satisfaction guarantee, etc.

Procedural: How long, what happens first, what happens after that, what if X happens?

Law/advice: Why do I need to do X? or  When would you recommend x instead of y?

Why you: Why should I hire you instead of any other lawyer in your field? or What do you do/offer that other attorneys don’t do/offer?

Personal/philosophy: What do you like best about your practice?or Why do you do what you do?

Once you have the questions, answer them. Obviously, you should have a good answer to these questions yourself.

Many, if not all of these questions, should already be answered on your website, on a FAQ page, your “About” page, and in articles or posts. Then, in this new post, link to those other pages or posts so the reader can get more information.

And, that’s all there is to it.

Now, when someone searches for “What to ask a _______ lawyer?” in your market, there’s a good chance your post will come up at or near the top of the search results. When the reader clicks through and reads your post, they’re going to find exactly what they have been searching for and see that you have some really good answers to those questions.

Targeted traffic made simple.

Want more ways to get more search engine traffic? Click here.

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Filed Under: Blogging, Marketing legal services, Online Marketing, Web traffic Tagged With: , ,
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