Square peg. Round hole.

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You’ve got a goal. And a plan. You’re working hard but your plan isn’t working.

Things are taking too long. There’s too much pain. Too many detours, too many mistakes, not enough victories.

Maybe your plan is flawed. Maybe all your hard work won’t get you where you want to go. Maybe you need a new plan.

Yes, but:

It takes time. I need to keep going.

What if you don’t?

It’s not supposed to be easy.

What if it is?

I’ve invested all this time and money. I can’t change course now.

What if you could? What if you should?

I need to do this right now so I can do what I really want later.

What if that’s not true? What if you could do what you want now, and keep doing it later?

What if instead of trying to make things happen you let go and let them happen? What if instead of pushing and struggling you relax and let it be easy?

Chew on this, Kimosabe:

Be stubborn with your goals but flexible about how you get there.

If you need a new marketing plan, try this

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“Busyness has no value in the marketplace”–Cal Newport

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I listened to an interview with Cal Newport, professor and author of Deep Work: Rules for Focused Success in a Distracted World and So Good They Can’t Ignore You.

“What do you tell people who say they can’t do something because they’re too busy,” he was asked.

“Busyness has no value in the marketplace,” he said. Solving problems, getting results, building assets–these have value. The best of it requires something he calls “deep work,” which is difficult to do when you’re “busy” with lots of less valuable tasks.

“When someone tells me they’re busy, I feel like saying I’m sorry,” Newport said. They’re working too hard for too little results.

Newport says deep work requires intense focus and concentration. To do that, you must eliminate distractions avoid multitasking and reduce the number of low-value tasks on your agenda.

To those who say they are busy creating lots of value, I suspect he would point out that they would be even more productive by doing less work (being less busy) and putting concentrated effort into a small number of more valuable projects.

Creative things like writing or building a business require so much energy and focus, (i.e., deep work), he said, you can only do it for a limited number of hours. Four hours a day of deep work, for example, will allow you to create more value than 14 hours of “busy” work.

Work less, earn more. What a concept.

Deep work for marketing legal services

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Mom always said, “Don’t play ball in the house”

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If your parents were like my parents they told you not to talk to strangers. This was meant to protect us, of course, but it stunted our ability to learn discernment, to think for ourselves about who we’re speaking with and whether or not they pose a threat.

It also kept us from broadening our experiences and trained us to keep to ourselves.

I propose you eschew mom’s advice. Not only should you talk to strangers, you should go out of your way to do it.

Talk to people you don’t know. Learn their story. Find out what they do. Tell them what you do and see what they say about lawyers and legal issues.

You’ll learn how people think about the world and about your community. You will sharpen your interpersonal skills and train your brain to be open to new experiences.

Talking to strangers will also provide you with fodder for your newsletter or next presentation. You’ll have stories to share with your family, your co-workers, and friends.

And who knows, you might meet someone who needs your services.

Lunch hour is a good time to meet strangers. Walk up to someone and ask a question or pay them a compliment.  Ask if they work nearby. Ask what they do.

This works anywhere. Even in places like NYC where eye contact can be seen as a mortal threat.

Practice the art of talking to strangers. Your life will be richer for it.

Your website can help turn strangers into clients

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What if I’m right?

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I get it. The two reasons you don’t have an email newsletter or blog or, if you do, you don’t write or post very often:

You don’t have enough to write about, and/or, you don’t have the time to do it.

I say you do. I say you have plenty to write about, way more than you realize, and you have more than enough time to do it.

Give me a chance to prove it.

Set up a new notebook or file for this email/blog project, open a page and label it “ideas”. If you have any that come to mind, write them down. If you have other files with blog post or content ideas you’ve collected, add them to your new file.

Go through your hard drive, reading list, saved article files, and do the same.

Next, write down the questions prospective clients and new clients typically ask you–about the law, procedure or process, about their legal rights and options, about what you can do to help them.

You should be able to quickly write down ten or twenty questions.

If you find yourself running short, visit some online forums where people post questions for attorneys to answer, and see what’s being asked.

You can also visit article directories, other attorney’s blogs, and websites that feature legal content and see what visitors are asking in the comments. You can search your keywords on social media and see what people are talking about.

Okay, that’s enough for now. More than enough, actually. You should now have enough ideas to keep you busy for the next several years.

Will you have the time to use those ideas? Let’s find out.

Go through your idea list and pick one. It doesn’t matter what it is, just pick something you have an opinion on or experience with, or something that interests you that you think might interest others.

Now, write down three words or phrases related to that idea.

If you’re a personal injury attorney and you’ve chosen to write a response to the question, “How much is my case worth?” your three words might be, “damages, liability, and insurance,” for example.

Next, take your idea and your key words, set a timer for five minutes and start writing. You can type or use a pen or dictate but don’t stop writing (or talking) until the five minutes is up.

Don’t edit, don’t worry about grammar or punctuation, don’t slow down or stop. Just keep pushing your pen or pounding the keys.

For. Five. Whole. Minutes.

I don’t care how busy you are, you can write for five minutes.

When you’re done, you probably learned that

  • You have a lot to say about certain subjects
  • You can get a lot of words on a page in five minutes
  • You wind up with a mess but it’s not as bad as you thought

At least that’s what I found out the first time I did this exercise.

You now have the first draft of an email or blog post or article. Put it aside and re-write or edit it later. When you’re done, you should have a few hundred words, enough for a blog post or email.

Then, tomorrow, or next week at this time, do it again. Pick another idea, write down three words, write for five minutes, edit later.

Continue doing this until you have at least ten posts or emails.

Now it’s time to decide what to do with them.

You could start a blog. You’ll have ten weeks (or days) worth of material to post.

You could start a newsletter. You’ll have ten emails to load into your autoresponder.

Or you can gather up what you’ve written and turn them into an ebook or report.

The point is, you now know you can do this. You can write something in 30 minutes or less, including editing. (Okay, it might take longer at first but you’ll get faster.)

The only remaining question is, “Should you?” Will it be worth it for you to write something once or twice a week and post or email it? Will it bring in business?

There’s only one way to find out.

For more ideas, and more ways to get ideas, get this

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An imperfect plan implemented immediately

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Of all the lawyers who read yesterday’s message about reaching out to other professionals to see if they are open to some kind of referral relationship, how many do you think actually did it? How many will?

My guess is that most are still thinking about it, weighing the pros and cons, trying to figure out the best way to go about it, and most will eventually do nothing.

And that’s sad because the only way to get results is by taking action. As General George Patton said, “An imperfect plan implemented immediately and violently will always succeed better than a perfect plan.”

Anyway, one lawyer wrote to tell me he went for it and reported his results.

He’s a sole practitioner and identified a lawyer in his field who manages a mid-sized firm in a nearby country. The firm does a lot of marketing and could be a big source of referrals for him.

He sent the managing partner information about a new law in his country which might be relevant to some of the firm’s clients. The partner wasn’t aware of the new law and appreciated him for bringing it to his attention.

The solo broached the subject of mutual referrals between the two firms. He offered to add a link to the firm’s website on his website and asked if they would do the same for his.

He also asked if the firm would be willing to provide a (brief) free consultation to people he refers to them.

The partner said they would gladly provide a free consultation. The firm has a lawyer they already work with in his country, however, so they can’t post the link to his site or send him referrals. But, he said, when they have a matter that is outside their lawyer’s area of expertise, they would be happy to send the referrals to him.

An imperfect plan? You tell me:

  1. The solo can now promote the firm’s free consultation to his current and former clients, adding value to his relationship with them.
  2. He can promote the free consultation to prospective clients in his country who might have interests in the nearby country.
  3. By posting a link to the larger firm (and saying something nice about them), he will identify as having a relationship with them, and thus augment his credibility and prestige.
  4. He has opened the door to future referrals from the firm.
  5. Emboldened by these results, he can approach other firms in the other country and work out similar arrangements.

Not bad for a couple of emails to someone he didn’t know.

How to get referrals from other lawyers

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Put this in your pipe and smoke it

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Suppose I am a notary who works near you. I call you and offer to provide my services to your clients for a few hours each week, at no cost to you or your clients.

Interested?

You can promote this as an added benefit to your clients. You can put “free notary services” in your advertising and on your website and attract more prospective clients.

And it won’t cost you a dime.

I’m willing to do it because it lets me introduce my services to lots of new clients.

Do we have a deal?

Okay, you like the idea but you’re not getting calls from notaries offering this.

Well, you could ask someone in your office to take the class and become a notary, or you could do it yourself. That’s good, but how about thinking bigger?

How about picking up the phone and calling some notaries, to see if they like the idea of getting some free exposure. Why is this better than doing it yourself?

Because some of their notary clients will need legal services.

And there you are.

Many real estate agents are notaries, and open to a bit of creative marketing. Or you might partner up with a real estate attorney who has a notary in the office (assuming you don’t compete with them). Accountants, escrow officers, mortgage brokers, and banks also have notaries.

If free notary services doesn’t work for your practice, find something that does.

Make a list of the types of professionals and small businesses that target the same clients you target. Contact them and see if they have a free or discounted service you could offer to your clients. Or a free consultation. Or free information.

Then, see if you can do the same for their clients.

Are you picking up what I’m laying down?

More ways to work smarter

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Are you a finicky lawyer?

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I told you about a program I saw profiling a 20-year-old woman with a strange and dangerous addiction to sugar. She drinks 30 cans of cola a day and is on the fast track to a major illness.

The program is called “Finicky Eaters”. My wife found replays on YouTube. We’ve since seen episodes about a guy who has eaten nothing but cheeseburgers for the last 25 years (yep, three meals a day), the gal who eats nothing but french fries, and another about a man who likes to eat raw meat and little else.

As far as I’m concerned, this is more than finicky eating, it’s a sickness. Had these folks not received professional help, they would no doubt be looking at debilitating illness or death.

I was thinking about these poor souls on my walk this morning. It made me think about how many lawyers also have unhealthy habits with respect to their practices. Although usually not fatal, these habits prevent them from reaching their potential.

Many lawyers steadfastly refuse to delegate, for example. Doing all the work themselves can add stress and lead to burnout. It also limits their income. (I know, there’s a trade-off. If you’re not careful, delegating can lead to other problems. Note to self: delegate, but be careful.)

When it comes to marketing, many lawyers also have bad habits. They get set in their ways, refusing to try new strategies, or update old ones, and find themselves falling behind the competition.

How about you? Do you have any bad habits about how you manage your practice? Things you do that you shouldn’t, or things you should do but don’t?

Do you continue doing something a certain way because that’s how you’ve always done it, or because that’s how everyone else does it?

Do you stay in a bad partnership out of habit or fear that the alternative might be worse?

Do you continue paying for products or services you no longer need or could replace with lower-cost or better alternatives?

Start a new habit today of regularly examining what you do and how you do it. Pay attention to your habits, routines, and go-to strategies and consider what you might change or improve.

If you decide that you’re doing fine and no changes are necessary, I have one last suggestion for you: get someone else to take a look. Ask a friend, or hire a professional, to examine your ways and tell you what they see.

Because most of those finicky eaters didn’t realize they had a problem until someone else pointed it out to them.

Are you getting all of the referrals you want? 

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Are you making this expensive advertising mistake?

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The other day I heard a radio commercial for a real estate broker. The show’s host said he’s the only broker he recommends and provided examples of some of the great results the broker has obtained for his clients.

The commercial ended with the host telling the audience to call the broker, provided the phone number, and repeated it.

The broker sounds like a real player, someone you should talk to if you’re thinking of buying or selling. But there was something missing. Something that could help this broker massively increase his income.

It’s a common advertising mistake. Sad because it is so easy to fix.

Here’s what I’m talking about.

There are three categories of people who hear this ad. The first category is the smallest but provides the most immediate revenue: people who like what they hear, pick up the phone and call.

The second category is the largest: people who will never call. They don’t own property, aren’t planning to buy property, have a brother in the business, and so on.

They’re not prospects.

The third category isn’t as big as the first category (those who call) but offers the most long-term profit potential. It consists of all of the people who were interested but didn’t call.

They didn’t have time to call. They’re not yet ready to buy or sell. They want more information. They don’t want to talk to someone who will try to get them to make an appointment.

Lots of good meat left on dem bones.

At some point, many people in the third group will be ready to call. Unfortunately, they won’t remember the broker’s name and will call the next broker who comes along.

The solution is simple.

Tell listeners to call OR visit your website.

At the website, they get tips about buying and selling, information about the market, hear more success stories, learn more about your greatness, and generally sell themselves on making that call.

If they’re still not ready, perhaps they will download your special report or planning guide, giving you their email and allowing you to stay in touch with them until they are ready to call.

Some won’t ever call (for a variety of reasons) but will tell their son or daughter, friend or neighbor, about you, and they will call.

Mr. Broker, by not giving listeners another option besides “call now,” you’re leaving a boatload of money on the digital table. Yes, you can continue running ads and appeal to people who are ready to call, but why not also begin a conversation with the ones who aren’t yet ready?

If there’s enough of them on your list, you may never have to run ads again.

Let your website do most of the marketing for you. Here’s how

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Let me help you achieve your goal

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Think of a goal you would love to accomplish. Something important, perhaps something you have wanted for a long time.

It could be a monetary goal, a weight-loss goal, or anything else that would make a significant difference in your life.

You’ll know it’s a good choice because when you think about the goal, you get excited. You feel a little tug in your gut that makes you say, “This is it; I’m doing this!”

Make sure your goal is S.M.A.R.T. — Specific, Measurable, Attainable, Realistic, and Time-Based.

It might be a huge stretch but it should be realistic, possible for you to do by the deadline you set.

Got it? Good. Would you like me to help you achieve your goal?

Before you answer, let me tell you the rules.

If you want me to help you, you’ll need to send me an email and describe the goal and the deadline. I’ll hold onto your email and wait to see whether or not you hit the goal.

I’m going to hold you accountable to your goal.

When the deadline date arrives, send me another email and tell me if you hit the goal. (If you don’t email, I will assume you didn’t make it).

If you hit the goal, I will congratulate you. Get excited for you. Do a happy dance for you.

A good time will be had by all.

If you don’t achieve the goal, however, I will tell my entire email list that you didn’t make it.

I’ll tell them your name and city, your goal, the deadline, and your results.

That’s what I mean by holding you accountable.

You’ll either make it and wear a smile all day long, or you won’t and you will suffer the embarrassment of having lawyers all over the world know it.

Yeah, the pressure will be on.

But that’s the point. The pressure will help you to do what you’ve always been able to do but didn’t. It will prevent you from giving up. You’ll do whatever it takes to reach your goal. No excuses, no backtracking. You’ll reach the goal because you must.

In your email to me, make sure you acknowledge your understanding of the rules. Give me permission to hold you accountable and, if you don’t make it, to reveal to my list your full name, city, and your results. If you want me to report your results if you do hit the goal, so that we can all celebrate with you, please state that as well.

Here’s what I predict.

I predict that most people who read this won’t respond. They won’t take the chance. They’ll either keep their goal to themselves or they won’t even bother setting a goal.

I also predict that the few who do respond and ask me to hold them accountable will succeed. They will achieve their goal and be very glad they took the risk.

If you’re not prepared to accept my offer, consider asking someone else to hold you accountable. Accountability is strong medicine. It can make you do things you long for, dream about, but otherwise never accomplish.

If your goal is to get more referrals, this will help

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Stop chasing clients and make them chase you

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An immigration lawyer agrees with the concept of offering more value to prospective clients but is frustrated. He says, “more than 90% of the people out there want free information and advice.”

He sent me some correspondence he’s had with a prospective client. “I’ve been following up with him for more than a month,” he says.

In a nutshell:

The wealthy would-be client wants to know if he has a case. The lawyer explains why he needs to interview him to answer that question and asks a modest fee. He spends a good deal of time explaining everything, making the case for the interview, describing all the work that goes into it, and laying out his qualifications.

The client doesn’t see the value/doesn’t want to pay.

What’s wrong with this picture? What’s wrong is that the lawyer is trying too hard. It makes him look like he is chasing the client.

A lawyer shouldn’t have to personally make the case for the client taking the next step. The lawyer shouldn’t have to personally “sell” the client on his ability to do the job. The lawyer should let his website (reports, brochures, recordings, articles, etc.) do (most of) the selling for him.

By the time you correspond with a prospective client, they should be nearly ready to hire you. They may have a few questions, and that’s fine, but if those questions are answered on the website, the lawyer (or better, an assistant, so the lawyer can maintain posture) should point the client at the documents that address those questions.

The website should have a sales page for the consultation. It should explain why it is necessary, describe (in detail) what you will do, and enumerate the benefits.

What will the client learn? What will they get? How will they better off?

Spell out what they get, e.g., a summary of the law, an analysis of the facts, instructions for improving their odds of success, advice and recommendations, clarity, peace of mind, etc.

Consider hiring a professional to write this for you.

Consider offering 100% credit for the consultation fee if they go ahead and hire you to do the work.

If your consultation delivers a lot of value to the client, and the sales letter does a good job of selling it, you should charge more than a modest fee. Weed out the cheapskates and freebie seekers and create a higher perceived value and demand for your services.

And, no matter how much you charge, if they don’t see the value and they’re not willing to pay, wish them well and move on.

Don’t chase.

It may seem that most people want everything free but if that were literally true, there would be no immigration attorneys making a living and that’s obviously not the case.

What do the best ones do? They charge top dollar, and get it, all day every day, from people who sell themselves on hiring them. By being the pursued, not the pursuer.

Be generous with free information but charge dearly for your time and advice. Make it easy for clients to sell themselves on hiring the best and paying top dollar for the privilege.

How to make your website sell

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