Do you deserve a raise?

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Whether you work for yourself or for a firm or other employer there will come a time when you feel compelled to ask for a raise. (Yes, you can ask yourself for a raise.) I encourage you to first do an exercise to prepare for that conversation.

The exercise is simple. Write down all of the reasons you deserve to get paid more than you do now. Not why you “want” a raise or “need” one, why you deserve it.

This will prepare you for the time when the salary conversation takes place or allow you to justify increasing your “draw”.

It will also show you where you need to up your game.

You might note that you’re more qualified or experienced than your competition, you get better results in the courtroom or boardroom, you are regularly singled out by the Bar or your community, and the other usual yardsticks.

But that’s just the foundation.

Your value to your firm might also be measured by how you save your firm money, viz a vie fewer complaints, claims, negative reviews, or lawsuits. You might also make the case that you don’t engage in extravagant spending.

Your value might be extolled in terms of how you get along well with your subordinates and coworkers and how you help them. Note that this means less turnover and greater productivity.

You might mention how you regularly find and implement new ideas, adopt new resources and methods, and keep your firm on the cutting edge.

Do you do anything extra for the firm, anything not on the job description but that helps your employees, clients, and friends of the firm? Add that to your list.

Write it all down and wherever possible demonstrate how each item makes the firm more profitable because at the end of the day, increased profit is how you best make the case for increasing your pay.

Which leads me to the biggie: You bring in lots of business.

Describe how many clients or cases you bring in each month, the quality of those clients or size of those cases (e.g., lifetime value). Also note how little your rainmaking costs the firm, e.g., most of your new business comes from referrals which take little or no time or money compared to other marketing methods.

Note how you create quality content or presentations that bring web traffic that builds your list and leads to more business.

Note how (and why) you have less client turnover, how you help other lawyers in the firm cross-sell their services, or how you are building a great reputation and following in one or more key target markets.

Write it all down and take a good long look at it. You might see that yes, you truly are entitled to a raise, or you might realize you have work to do.

This is the big one because if you do well in this department, if you regularly bring in lots of business and increase the firm’s bottom line, you can almost ignore the other areas.

Create your marketing plan with this

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Reading wide and reading deep

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I just logged into my Kindle account and found I have just under 7000 books.

I’ll never read most of them.

In fact, all my life I’ve purchased books I never read. I’m okay with that because I read as much as I can and I like having lots of options I can turn to.

Nearly every successful professional is a prolific reader. They read in their field and outside their field. They read books written by and about their colleagues, business leaders and a wide variety of subject matter experts.

They read broadly–to gain insights and ideas, to learn from the mistakes of others, to learn things they never knew and to think about things they’ve always known in different ways.

And when they find a superlative, transformative book, they read it more than once.

On a first reading, they might highlight or underline passages, make notes in the margins or elsewhere, so they can not only process the material at a deeper level, they will have a guide to that material when they return to read it again.

They reread books because each time they do that they pick up new ideas, insights and nuances they didn’t previously see or appreciate. And they reread books because each time they do, they bring to the material a different context. They’ve read other books that support or contrast the ideas in the first one. They’ve implemented the ideas and seen how they worked. They’ve allowed the passage of time to contemplate what they’ve learned. And thus, when they read the book again, they get more out of it.

If you asked them, they might say, “It’s better to read ten good books ten times than to read 100 books once.” And I agree.

How to get more referrals

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What’s all the fuss about habits?

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Aristotle said, “We are what we repeatedly do. Excellence, then, is not an act, but a habit.” Your value isn’t determined by what you know it’s determined by what you do.

All the little things you do or don’t do cumulate, compound, and create who you are. They also determine what you achieve.

One author put it this way: “You are at this point in your life because of the way you have treated every ‘today’ for decades. You will never change your life until you change something you do daily.”

If you keep some kind of journal, you might start tracking your habits. Write down the things you do (and fail to do) during the course of your day.

Some habits are good. Some are bad. And some are neither good nor bad, except for the fact that they use time and energy that might be used for something else.

Note your good habits and look for ways to do them more often or for longer periods of time. Look for ways to improve the way you do them and, therefore, the results they bring.

Note your bad habits and look for ways to eliminate them, do them less often, or neutralize them by changing them in some way.

Note your habits that are neither good nor bad. The potential time-wasters. Look for ways to do them less often or for shorter periods of time, and find positive habits to replace them.

Because you are what you repeatedly do.

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It’s hard to tell things apart when everything looks the same

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An app I use is being updated. The developer asked for feedback on the proposed new design. One commenter said:

Please add highlighting or color coding to lists/list items.

I love the simplicity of the design, but viewing everything in black and white with only bold text and CAPS for emphasis is not enough. It’s hard to tell things apart when everything looks the same.

That comment dovetails with what I said yesterday. I said that not all clients are alike and suggested you create profiles for your different types of clients and market segments so you can tailor your marketing to each one.

Guess what? Lawyers aren’t alike, either, but many think we are.

To most prospective clients, we all look alike. We offer the same services, solve the same problems, and provide the same benefits. You are no different than any other lawyer.

As long as they think this way, getting hired is mostly a matter of luck.

The good news is that it is relatively easy to stand out.

Do something or say something your competition doesn’t say or do. Or give them a preview of what it will be like to work with you.

A small difference, a few details, can be enough to help you get noticed, remembered and hired.

How to stand out from your competition

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Not all clients are alike

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You have older clients and younger clients, clients who speak a second language and clients who speak another second language, wealthy clients and middle-class clients, business clients and consumer clients, and different clients for each of your different services.

Each group of clients is different. They need different services, they want different benefits, and they will respond to different offers.

They don’t read the same books or blogs, listen to the same stations or watch the same channels. They live in different parts of town and hang out with different people. They patronize different businesses, insurance and real estate agents, and tax professionals.

Some have to use a credit card or dip into savings to pay your fee. Some can write you a check. Some need lots of legal help, some might not need you ever again.

The point? You need a different strategy for each type of client, each market segment and each service you offer.

Go through your client list for the last few years and look for patterns. Create a profile of your ideal client for each service, for each market segment.

Then, when you write to them or speak to them, when you do a presentation for them, share content with them or advertise to them, you can tailor it to them. Use words and examples that resonate with them. Use stories of clients like them who have had similar issues and benefited by hiring you.

A lot of work? Yes. But it might allow you to double your income, lower your marketing costs, and bring in a better crop of clients.

This will help

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What’s obvious to you is amazing to others

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Author Derek Sivers once said, “What is obvious to you is amazing to others.” From time to time, take a moment to remember that.

You know things most people don’t. Don’t take what you know for granted.

The next time you talk to a client and explain the law, their options, and your recommendations, note the depth of your knowledge, the alacrity with which you’re able to summon it, and your ability to communicate it.

The next time you do a presentation, record a video or write an article, or you are interviewed, review the finished product so you can see how good you really are.

You know things and you’re able to do things. You can quickly spot issues and form arguments for and against them. In a matter of minutes, you’re able to pull essential information out of a client or witness.

Don’t discount your knowledge, your ability to explain things, or your ability to persuade people to your point of view.

Unfortunately, many attorneys don’t appreciate their value. They charge less than they deserve and the market will bear.

What is obvious to you is amazing to others. Don’t forget that.

Marketing is everything you do to get and keep good clients. Start here

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Is your cat too thin?

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The last time my daughter was in town she commented on how much weight our cat had lost. My wife and I didn’t see it. Maybe he was a little thinner but not that much.

But we were wrong. Our vet confirmed that the cat had lost too much weight. (Change of food and other measures and he’s back to normal now.)

Why was our daughter able to see that the cat had was too thin and we couldn’t? We couldn’t see his gradual loss of weight because we saw him every day and our daughter didn’t.

We were too close and couldn’t see what was right in front of us.

I want to make the case for periodically taking a step back from your routines and changing up what you do. When you interview a new client, for example, instead of following the same checklist in the same order, mix it up. Ask the questions in a different order or ask different questions.

You may be surprised at what you find.

The same goes for anything you do habitually. Your exercise routine, the way you do research, the way you arrange your desk or the desktop on your computer.

When you always do the same things, and you always do them the same way, you can get stale and miss things.

Change your routines. Change the people you hang out with. Change the way you drive to work.

Change your perspective and you may see things you no longer see (or have never seen).

Your cat’s health may depend on it.

Change your marketing habits

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4 simple steps to building your contact list

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Want to meet some new people (prospective clients, professionals, influencers. . .) without leaving your home or office? Want to do it by investing just a few minutes a day?

Okay, listen up. Here’s what to do:

Step one: Choose a category

What type of contacts would you like to add to your list? If you want to “meet” other lawyers, which practice areas? If you want to meet business owners, executives, or prospective clients, which type of business or industry?

Step two: Make a list

Find a directory, list, or some websites comprised of the kinds of people in your chosen categories. Note their contact information.

Step three: Create an “excuse” to contact them

It could be to invite them to an event you’re hosting or promoting (e.g., a meetup, golf tourney, charitable event, membership drive, restaurant opening for one of your clients or friends, etc.)

It could be to invite them to speak at your event, post an article on your blog, let you interview them for your video channel, or fill out a survey you’ve posted.

It could be to meet you for coffee because you have something in common (target market, client, neighborhood, practice area) and you want to see how you might work together.

It could be because a mutual client, business contact, or friend said something nice about them and you wanted to “meet” them.

Step four: Call

Yes, call. It’s much more effective than email or a letter for a first contact. You want them to see you as a real person, not a faceless collection of electrons spamming their inbox. You want them to hear your voice and you want to hear theirs.

And hey, if a conversation ensues, that’s a good thing.

Introduce yourself, tell them where you got their name, say something nice about them (e.g., you like their website, you heard nice things about them), and invite them to speak, meet, write, etc.

If they’re not in, leave a message. Circle back to them at another time.

Told you it was simple.

How to get more referrals from lawyers and other professionals

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How many tasks should you put on your list?

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Many experts recommend adding a specific number of tasks to your task list each day, or a specific number of projects for the week or month. They recommend limiting your “work in progress” to three to five tasks or projects and moving everything else to another list.

Choosing a small number of items helps you avoid feeling overwhelmed. You can see what’s on tap for the day or week, what to do first and what to do after that.

But no matter how many items you put on your list, in a way your list is always just one item. At any moment, you choose one thing you need to do or want to do and do it. If you’re smart, you don’t think about anything else until you’ve completed your number one task or taken it as far as you can go.

First things first. Second things never.

Gary Keller says, “Until my number one priority is done, everything else is a distraction.”

Okay, I’ve got to admit, I know what I’m going to work on after I finish this. After that? I don’t know. Its more fun that way.

Earn more, work less. This shows you how.

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Procrastination might be your friend

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In an interview, Ray Bradbury spoke about writer’s block, noting that it’s a warning that you’re doing the wrong thing:

“What if you have a blockage and you don’t know what to do about it? Well, it’s obvious you’re doing the wrong thing, aren’t you? . . . You’re being warned, aren’t you? Your subconscious is saying I don’t like you anymore. You’re writing about things I don’t give a damn for. . . If you have writers’ block you can cure it this evening by stopping what you’re doing and writing something else. You picked the wrong subject.”

So, trust your gut.

Could the same be said whenever we find ourselves procrastinating?

I think it could. But things aren’t that simple.

If you’re doing work for a client, the work has to be done. You can’t change the work just because your gut’s telling you something’s not right.

But that doesn’t mean we should ignore our gut. It might be trying to do you a favor.

When you feel resistance to doing something, take a moment to ask yourself some questions:

  1. Does this have to be done? Maybe there’s another way to accomplish the same result. It couldn’t hurt to take a moment to consider this.
  2. If the work has to be done, does it have to be done now? Maybe a delay would help you sort out some things that your gut says are a problem.
  3. Am I the one who has to do it? If someone else could do it, that might be a simple solution to what ails ya.
  4. Is there another way to get it done? If the work has to be done, now, by you, maybe you can do it in some other way? How might you do it differently?

Let’s noodle for a moment about that last one.

Suppose you are hired to write an appellate brief but your gut is telling you there’s a problem. You’re blocked, but you know it has to be done and you’re the one to do it.

Instead of writing the brief the way you usually do it–research, outline, first draft, etc.–how about trying a different process? Maybe start with a quick stream-of-consciousness draft of what’s on your mind about the case or the people, before you do any research. Maybe by doing that, you’ll realize some things about the case you didn’t think about before. And maybe this will provide you with a breakthrough and help you turn out a brilliant piece of work.

All hail your gut. It knows things you don’t know.

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