Binge marketing

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So many ideas, so little time. So many ways to promote your services, generate leads, make new business contacts, and improve response to your existing campaigns.

It never stops. Which is why sometimes, you never start.

Having options is a good thing. But it can be overwhelming.

The solution, or at least one sensible approach, is to choose one idea, channel, strategy, tactic or tool, and (temporarily) go “all in”.

Let’s say you’ve decided that LinkedIn is your new bey. You know (or you’ve heard) it’s a good place to find prospective clients, professionals with whom you can network, influencers, bloggers, and other people you’d like to know.

Whether you’re already a LinkedIn ninja or a complete noob, put everything else aside, set up a new project, and dive in.

Read articles and books. Watch videos. Listen to podcasts. Take a course. Talk to friends.

Read, watch, learn, and take notes. Then, do something.

Yes, but what?

Do you go organic? Do you advertise? Do you focus on publishing content?

What do you do first with your profile? How do you get people to see it, read it, and engage with you?

You: “Thanks a lot! Now I’m more confused than before I started.”

Me: Relax. It’s a process. You’re learning something new. Go back to your collection of information, sift through it again, add to it if necessary, and choose. . . something.

It doesn’t matter what. What matters is that you start, because you learn the most by doing, not reading. And because the objective is doing, not learning.

Do something, then do something else.

One more thing. Don’t give yourself too much time. Give yourself a week or a month, but no more. Otherwise, you might wander and get sucked into the muck.

Remember that video I mentioned the other day about how you can learn a new skill in just 20 hours?

Sounds like a plan.

For a simple marketing plan, go here

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Marketing when you don’t feel like marketing

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How do you keep the marketing fires lit when you’d rather do other things? What strategies or tactics do you use?

Have you’ve eliminated things you especially don’t like and replaced them with a few you do?

Do you automate and delegate as much as possible?

Do you “chunk it down” into small, easy-to-do tasks you can do a few minutes at a time?

Do you accept that marketing is important, put on your big boy pants, and do it anyway?

All of these are good solutions. I do them, too.

When I have to write something and I’m not feeling it, I’ll break it up into baby steps–a few minutes to find the idea, then take a break; a few more minutes to make some notes, then another break; write for five minutes, then walk away.

And so on.

And, if I’m still not feeling it, I do it anyway. Because it has to get done.

Something else I suggest. It works for marketing or any activity you may be resisting:

Put it on your calendar.

Make an appointment with yourself. Don’t schedule anything else at that time. Don’t take calls or check email. Use the time you’ve scheduled to do the thing you’ve committed to doing.

For extra credit, schedule the appointment early in the day, first thing if possible. You’ll get it out of the way and won’t have to think about it for the rest of the day.

You know this. But do you do it? If I look at your calendar right now, what would I see?

We all have things to do we don’t want to do. Client work, errands, things around the house. We do them because they’re part of the job we signed up for.

But sometimes, we need something in writing staring back at us, reminding us to do it.

Want bigger marketing results with less effort? Here’s what you need

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How do I know I can trust you?

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My wife and I visited a doctor once but our visit didn’t last long. The doctor came with all the right credentials and was highly recommended by peers and patients, but as soon as we met him, we didn’t trust him and left.

Why?

Because he wouldn’t look either of us in the eye.

He talked to the wall, to the bookcase, to the office door, but (it seemed), not to us. It was probably his way of coping with life-and-death situations but it was creepy, not the sort of thing you want in a professional.

Princeton researchers have found that people often decide on the trustworthiness of someone in as little as a tenth of a second, just by looking at their face. They draw similar conclusions about their likeability, attractiveness, competence, and other traits.

Much of these assessments are based on things you can’t change. For example, other studies have found that having more feminine facial features makes you appear more trustworthy.

You can’t change your face (without surgery) but you can change your behavior.

You can increase trust (and likeability) by shaking hands, smiling, listening without interrupting, and mirroring the other person’s body language.

And by looking at people when you talk to them.

So, here’s your assignment. For the next few days, pay attention to how you greet your clients. Take note of what you say and what you do.

You may find you’re doing something you’re not aware you’re doing and can correct it. No surgery required.

More ways to build trust

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How to quickly learn a new skill

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Not long ago, my wife decided she wanted to learn how to bake bread. Today, she makes a damn fine loaf.

How long did it take her to learn? A lot less time than you might think.

According to a TED talk I just watched, it takes around 20 hours to learn a new skill. That’s around 45 minutes a day for a month. Not long at all.

You probably won’t reach world-class level but you can get good enough to make a difference.

What would you like to learn that you’ve put off because you thought it would be too difficult or take too much time?

Follow the 4 steps to rapid skill acquisition in this talk and you may surprise yourself at how good you can get in a matter of hours.

If one of the skills you’d like to acquire is learning how to do an effective presentation, watching this video is a good place to start.

The speaker keeps things simple and interesting, illustrating his points with stories and graphics. He also demonstrates the new skill he recently acquired, proving his premise in an entertaining way.

Check it out and tell me what you think.

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When is the best time to ask for referrals?

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According to a financial advisor who posted an answer to this question, the best time to ask for referrals is at the time you deliver the work-product (document, settlement check, etc.) or other benefits.

I agree. This is the best time.

The client is feeling good about you and their decision to hire you. They’ve seen tangible evidence of your ability to deliver results. They may be thinking about people they know who could benefit from your services.

But while this is the best time, you can also ask at other times.

Of course, it depends on what we mean by “asking”.

You can “ask” by handing the client a letter or brochure that describes your “ideal client” (how to spot them, how to refer them) at any time.

Your “new client welcome kit” should include such a document.

You can “ask” in your newsletter. After sharing a client success story, you could include a call to action to download your aforesaid document or read it on your website.

When a client is in the office for any reason, you could hand them a few of your business cards and casually say, “in case you know someone who needs an attorney. Tell them to mention your name.”

You can (and should) also talk to prospective clients about referrals. After a free consultation, for example. You can also ask in your declination letter.

There are different ways to “ask” for referrals. Pick something and use it.

The more you do, the more referrals you’ll get.

Here’s how to get maximum referrals

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Following up with prospective clients

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Most people don’t hire you the first time they speak to you, visit your website or watch your presentation. You need to follow up.

When you follow-up you get more clients.

But how? And when? What do you say, what do you offer, what do you send them? How often should you contact them?

That’s what you need to figure out.

You need a follow-up plan for each point of contact with prospective clients, and each stage of the “buying process”.

Your plan should spell out what you will do

  • after a free consultation–in the office and on the phone (they’re different)
  • with people you meet at networking events
  • with people who attend your presentation (in person, online)
  • with people who subscribe to your newsletter or download your report
  • with first-time clients, to convert them to repeat clients and stimulate referrals
  • with lapsed clients
  • and so on.

Your plan should also answer the following questions:

  1. Who? Should you follow-up personally or can an assistant do it? Should you do it the first time and then have someone on your staff do it?
  2. When? You’ll want to send a “thank you” or “nice to meet you” note immediately but what’s the schedule for additional follow-ups? How often? Over what period of time?
  3. How? Calls, emails, letters? A combination? Should you text? Invite to lunch or coffee? What can you automate?
  4. What? What will you say? What will you ask? What will you tell them or invite them to do?

You also need a follow-up plan for the professionals and prospective referral sources you meet.

Your plan doesn’t need to be complex, nor do you need to figure out everything in advance. Start with one point of contact and one or two follow-ups; once you have this in place, you can add more.

But start. Because in business, the fortune is in the follow-up.

If you need help creating or implementing your plan, let me know.

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Better than average

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Marketing goo-roo Dan Kennedy once said, “Your success in business is directly proportional to the number of industry norms you defy.”

In other words, if you do what everyone else is doing, you will be unlikely to achieve more than average results.

What can you do if you want to do better than average?

!. You can offer better services than the competition.

If you deliver better results, more benefits or value, or a higher level of “customer service,” you will probably get more clients, higher quality clients, and/or be able to charge higher fees than average.

You should also get more repeat business and referrals.

2. You can use better marketing.

If you do a better job of getting leads, packaging and selling your services, and building relationships with your clients and other professionals, you will get more clients and earn more income than average.

That’s because more prospective clients (and the people who can refer them) will hear your message and/or be persuaded by it.

Both options are good. Either one can help you become more successful.

But why not do both?

If you want to learn a step-by-step system for marketing and building your practice with email. . .

Go here

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Will you do me a favor?

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If you’re like most people, when you heard me ask for a favor you probably thought, “It depends on what it is”.

If I ask you to do something that’s

  • easy to do
  • doesn’t require a lot of time or money
  • doesn’t take you outside your comfort zone/embarrass you

. . .you would at least consider it, wouldn’t you?

If I ask you to take a survey and tell me which book title you prefer, for example, and all you have to do is click button A or button B, you’ll probably do it.

Because you like being asked for your opinion and because you want to help me. So. . . why not?

Well, your clients are no different and if you ask them for an easy favor like that, many of them will come through.

Ask them to Like your video or blog post and most will give you a thumbs up.

Ask them to forward your video or blog post to a friend, however, and you won’t get as many to do that but you’ll get some.

And “some” is good. Some are better than none.

Now, if you ask for a testimonial or a referral, you may get only a few to do it, but you would be happy with “a few” wouldn’t you?

So, take my challenge: ask your clients for a favor.

Start with something simple. Easy for you to ask, easy for them to do.

Later, as you build your “asking” muscle, you can ask for something better.

Start by asking the next client you speak with, either in person or on the phone, to do something for you.

Want a suggestion? Okay, how about asking them for the name of a real estate or insurance broker they know?

Easy to ask, easy for them to reply.

Later, once you’re comfortable asking for a name, you can start asking for an introduction.

Now, will you do me a favor? Will you forward this email to an attorney who might like to read this?

You don’t have to introduce us, just forward the email. I appreciate it and they will, too.

Easy for me to ask, easy for you to do.

Marketing is easier with email

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Spoilers

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I love a good hamburger and one of my favorite hamburger joints is In-N-Out Burger.

This morning, a video presented itself to me with the title, “BRITISH Try IN-N-OUT BURGER for the FIRST TIME!” so naturally, I read the description: “This is probably our most requested video EVER! We FINALLY GOT TO TRY IN-N-OUT and we LOVED it!”

Color me surprised.

Videos like these usually don’t tell you the verdict. You have to watch the thing to find out. Now I don’t have to.

For the record, even if they hadn’t revealed their opinion, I wouldn’t have invested 11:50 to find out.

Okay. I don’t know if posting “we LOVED it!” in the description was done intentionally, but in marketing, we do our best to come up with irresistible headlines and clickbait-y titles, to draw in readers and listeners to our content.

So, you have to wonder, is there anything to be gained by revealing the takeaway in advance?

The answer is, “maybe”.

If you’re a fan of the couple who made the video, if you’re one of the many who requested it, you watch it because it’s your thing.

If you’re crazy about IN-N-OUT and are curious to see what they ordered or to hear what they liked best or you want to know what they thought about the crowds or the service or the decor, or you’re bored and looking for something new to watch. . . maybe you watch even though you know how the movie ends.

Different strokes.

But this raises another question.

When you’re making videos, writing blog posts, or creating other content and hoping to get more eyes and ears on your creations, how do you know when (or if) you should provide spoilers?

You don’t.

But when you know your market well, eventually, you develop your Spidey Sense and know when it’s okay to break the rules.

Which is why you need to research your target market and make sure you know it inside and out (In-N-Out).

You can learn how to do that in my Email Marketing for Attorneys course.

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Do your marketing documents sound like Klingon?

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When someone visits your website, reads your email or article, or hears your presentation, you want to make sure they understand what you said and what you want them to do.

When you send them your bill, you want them to understand what you did and why you did it.

Too often, we assume we’re writing or speaking clearly when we’re not.

Either avoid using legalese or other arcane references or explain what they mean.

But this may not be enough.

Even when you explain what you mean and give examples to illustrate, people may not understand what it means to them.

When you list your practice areas, for example, prospective clients may know what you do but not understand what you will do for them.

When you perform your services, what does the client get or avoid? How is he better off?

Clients don’t pay for your services so much as they pay for the results and benefits you deliver. Your services are merely the mechanism you use to deliver those benefits.

Make sure you translate what you do (features) into “benefits”–what your clients get as a result.

How will they better off? What will they be able to do, avoid or prevent?

One way to translate features into benefits is to use a transitional phrase, “Which means. . .”, between them.

A few examples:

“We’ll file for a restraining order against your ex., which means the court will order him to stay away from you and your son.”

“Once we settle a case, we usually have the funds in our Client’s Trust Account within 3-4 business days, which means you should be able to pay your bills within the week.”

“We’ll prepare you for your testimony. You’ll know what to say and how to say it, which means you won’t have to worry about making a mistake.”

“We’ll send you a monthly report and copies of all of the documents and correspondence, which means you’ll always know what’s going on with your case and won’t have to call us to find out.”

Translate your words from Klingon to plain English. Explain what you mean and what this means for your clients.

When you do this, you’ll get more clients and have fewer misunderstandings.

Which means you’ll earn more and not have to work so hard to do it.

Marketing is easier when you know The Formula

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