Solved: The chicken came first

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If you spend enough time online, you wind up seeing things like this:

“Scientists finally concluded that the chicken came first, not the egg because the protein which makes eggshells is only produced by hens.”

I always wanted to know that, didn’t you?

Full disclosure (because this is dangerous information): I didn’t do any research to see if this is true so if you share this at a networking event or in a blog post and it turns out to be fake news, you could wind up with egg on your face (ahem).

But that’s a risk I’m willing to take, as evidenced by the fact that I’m using this nugget (ahem) in the title of this post.

Which leads me to something else I saw online–a question about blogging: “Do you write the headline first, as you go, or after you’ve finished writing the blog? Does it matter?”

Having written more than a few blog posts and articles and emails and books and ads and other things requiring a title or headline, including the all-important “Re:” in letters, I think I’m qualified to weigh in on this.

But it will be a lawyer-like answer: sometimes I do, sometimes I don’t. And no, it doesn’t matter.

Sometimes I start with an idea, sometimes I start with a headline/title. Sometimes I keep the original headline/title, sometimes I change it.

So there.

It doesn’t matter because what’s important isn’t where you start, it’s where you finish. Use whatever you have to get the idea out of your head and onto “paper” and then fix it.

Unless it doesn’t need fixing.

Sometimes, the headline you start with is just right. Like the one I used here. I could have made it a question and not answered it until the body of the message but I thought this was just click-baity enough to make you want to read it.

If you’ve read this far, I guessed right.

Yes, I guessed. Writing isn’t like chicken eggshell protein analysis. It’s art, not science.

I’m off to ponder that while I eat some hard-boiled eggs and toast. (In case you’re wondering, the bread came before the toast.)

More of my writing brilliance (and snarkiness) right here

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System-driven

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Pilots use pre-flight checklists. Juries follow jury instructions. You use a checklist (or program) each time you open a new client file.

In my practice, I had forms (and form letters) for everything. They helped me get new hires up to speed quickly. They helped us run a tight ship because everyone knew what to do.

Systems make our work easier and more likely to get good results. They make sure we don’t miss steps and we do the work efficiently.

Systems (workflows, checklists, forms, methods, etc.) document best practices for recurring tasks. It takes time to create them but it’s time well spent because you can use them over and over again.

I encourage you to take inventory of the systems you currently use and look for ways to improve them.

What can you cut? What could you add? How could you make it better?

Then, consider systems you don’t use but should.

Talk to colleagues and see what they do. Talk to your staff and see what they suggest.

Consider creating some simple scripts or checklists for how the phone should be answered, how a client should be greeted at the front desk, how to get more prospects to make an appointment, and how to talk to clients about referrals.

To start, schedule one hour a week to work on this. Involve your team. Do this for 30 days and then schedule one hour each month to do the same.

If improving your systems allows you to save just one hour per week, every week, how much would that work out to in a year?

Enough to buy pizza for everyone at your next meeting?

Don’t forget to document your systems for marketing

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I’m okay, you’re okay

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Remember that girl in school who sat in the front row, took copious notes (with excellent penmanship), and raised her hand so often the teacher stopped calling on her?

She always turned in her homework on time. And she always got an A.

I hated that girl.

If you were that girl, sorry, I didn’t really hate you. I was jealous of you. You were so organized. You made everything look easy. You made the rest of us goof balls look bad.

You followed the rules and never got in trouble. I didn’t like following rules and looked for loopholes. You behaved. I made jokes in class and threw spit balls at the teacher in the lunchroom.

You got awards. I got sent to the Principal’s office.

I thought you were a goody two-shoes. You thought I was a loser.

We were both given the same set of rules. You followed all of them, I followed some of them. You worked hard. I looked for shortcuts. You behaved. I acted out.

And yet. . . we both turned out okay.

We both became lawyers. Had successful careers. Made a contribution. We just took slightly different roads to get here.

You followed GPS. I winged it. You got here on time. I got lost a couple of times (I’ll never admit it–I’m a guy), but here I am.

Let’s drink a toast to the past and celebrate our differences. And give thanks that school’s out for summer. Oh, right, you’re taking summer school. Figures.

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Do you look like an attorney?

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I was running errands with my wife and we parked so she could run into the market for a few things. After a few minutes, an older woman with a foreign accent came up to my car window, told me she was parked nearby and another car hit hers. She wanted to know what to do.

“What, do I look like an attorney?” I thought. Wait, that’s silly. She’s not from the US and is just being careful.

I told her to exchange information, get the other person’s insurance info, take a photo of the damage, and so on. She said there wasn’t much to see but she has a Tesla and you never know.

She thanked me and went back to her car.

I thought about what happened and asked myself if I would have done anything different if I was still practicing. Like handing her my card and telling her to call me if she had any questions.

That’s what you would do, right? Even though there weren’t any injuries. Even if you don’t handle personal injuries?

You’d do that because it’s a nice thing to do and because the woman might have other legal issues you could help her with.

You’d do that because she might have another accident some day, or know someone who does. Even if you don’t do PI, you know PI lawyers and would make a referral.

You’d do that because passing out a card (with your website on it) and telling people to call you if they have any questions is marketing 101.

You’re nodding your head in agreement right now, right?

Good. Now, just one more question. Do I look like an attorney?

Need a simple marketing plan? Here ya go

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The key to earning more and working less

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If you want to earn more without working more, or earn more and work less, the simplest way to do that is to find ways to use leverage in your work.

Leverage means getting more with less. Less time, less capital, less effort.

When you hire an employee, you’re using leverage. When you create a checklist that allows you to get your work done faster or better or with fewer errors, you’re using leverage. When you conduct a seminar and deliver your message to 100 people at the same time, you’re using leverage.

Leverage also means using what you’ve got to get more of what you want. It can help your practice achieve compound growth.

When you win a big case or land a big client, your income grows. Featuring that win in your marketing can bring you new clients who choose you as their lawyer because you win big cases or represent big clients.

That’s leverage.

Use what you have to get more of what you want.

You have a base a clients. You can leverage that base to stimulate more referrals.

You have knowledge and experience. You can leverage this to improve your services, your marketing, and your productivity.

You have business contacts. You can use these relationships to meet new contacts and discover new opportunities.

Why work hard when you can work smart? Why spend a fortune in time and capital when you can get bigger results with less?

Leverage allowed me to quadruple the income in my practice while simultaneously reducing the number of hours I spent in the office.

If you want to grow your practice quickly, leverage what you have to get more of what you want.

This system shows you how to do that.

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A lawyer who’s having fun with his marketing

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A “real” lawyer has a youtube channel where he “reacts” to trials on TV shows and movies, like My Cousin Vinnie, The Rainmaker, and Star Trek TNG (where Picard defends Data’s humanity). He shares his take on the accuracy of these fictional trials.

Today, he released a video titled Real Lawyer Reacts to Lawyer Jokes.

I haven’t watched any of these videos yet but his nearly 500,000 subscriber-count tells me all I need to know.

He’s doing something right.

And, by the look of his laughing face on the thumbnail of his lawyer joke video, I’m thinking he’s also having fun making these.

Yes, marketing can be fun. Even for lawyers.

Marketing doesn’t need to be something you hate doing. You don’t have to be as serious as a heart attack all the time.

Years ago, when I first launched my website, I had a page with a collection of humorous things said in courtrooms, taken from trial transcripts.

For example:

Lawyer to witness: “All your responses must be oral, OK? What school did you go to?
Witness: “Oral”.

Another:

Q: How old is your son–the one living with you?
A: Thirty-eight or thirty-five, I can’t remember which.

Q: How long has he lived with you?
A: Forty-five years.

One of my favorites:

Q: Doctor, before you performed the autopsy, did you check for a pulse?
A: No.

Q: Did you check for blood pressure?
A: No.

Q: Did you check for breathing?
A: No.

Q: So, then it is possible that the patient was alive when you began the autopsy?
A: No.

Q: How can you be so sure, Doctor?
A: Because his brain was sitting on my desk in a jar.

Q: But could the patient have still been alive nevertheless?
A: It is possible that he could have been alive and practicing law somewhere.

Anyway, you don’t need to share jokes or make videos, but you should find ways to have some fun with your marketing. I do it; you should, too.

By the way, did you know there really is only ONE lawyer joke? All the rest are true stories.

Okay, I’ll work on it.

Are you ready to take a quantum leap in your practice?

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The One Thing

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I just re-read The One Thing, the book that asks you to ask yourself, for each area of your life, this “Focusing Question”:

“What’s the ONE thing I can do, such that by doing it, everything else will be easier or unnecessary.”

The book, and the movement it has created, makes the case for drilling down through all of the possible things you could do, to find the one to do first.

I just asked myself that question about a new project I’m starting. It’s big and important and a bit intimidating and I don’t know where to begin.

In asking myself The Focusing Question, the answer I gave myself was this: research. It’s the one thing I can do that will make everything else easier or unnecessary.

I’ll see my options, identify available resources, and get lot’s of ideas, all of which will help me gain perspective.

And that’s what I’m doing.

Reading, studying, learning, and making notes. When I’ve done that for a while, I will ask the focusing question again and see what to do next.

This is a much better approach than what I might otherwise have done: start anywhere and see what happens. As long as I don’t spend too much time learning and not enough time doing, I should be in good shape.

As you know, learning never stops for a professional. We continually invest in our business and ourselves. I buy a lot of books and courses and read every day because I’m all I’ve got and I want to be the best I can be. I’m sure you do, too.

If you want to be the best you can be in terms of marketing your practice, you owe it to yourself to check out my course, The Quantum Leap Marketing System which I’ve just re-released.

For taking your practice to the next level, it could be your “one thing”.

The Quantum Leap Marketing System

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I messed up

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Confession time. I’ve missed some of my daily walks lately. I could tell you it’s been hot or I’ve been busy but the reasons don’t matter. I need to get back on the consistency train.

How about you? Is there something you’ve stopped doing, or something you haven’t started you know you should?

A project, a person you need to call, a decision you need to make?

We all have these. The question is, what do we do about them?

The first step is to identify the problem. Sometimes that’s hard to do but you can’t fix a problem you don’t know (or won’t admit) you have.

Identify what you’re not doing and write it down in a place where you’ll see it. If you need a little more, talk to someone who will hold you accountable and confess your sins.

The good news is that this one step–being honest with yourself (and others) about a problem is often all you need to fix it. All that was needed was to remove it from the recesses of your consciousness and bring it front and center.

There will be other things we resist starting (or re-starting). As coach Don Shula once said, “It’s the start that stops most people.”

More good news: starting is easy.

The other day I was supposed to start a project that involved some research and writing. It’s not difficult, it won’t take more than an hour or two to do everything, but I still found myself procrastinating.

I opened a new tab in my browser, entered a a keyword phrase, and came up with 7 or 8 sites that had the information I needed.

I didn’t read everything, I simply saved the urls into a new note.

I’ll have this thing done today or tomorrow.

Baby steps, for the win.

Speaking of steps, I need to go take some right now.

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Getting new clients started right

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When a client is unhappy with you, the odds are they won’t tell you about it. They’ll just leave, or leave and complain to everyone they know.

That’s not what you want.

You want clients who are unhappy–with your work or your “customer service,” or anything else–to tell you about it so you can fix it and make amends.

The best time to tell them about this is when you’re bringing them on board as a new client.

Tell them what to do if they have any issues, unanswered questions, or don’t know how to do something they’re supposed to do. Give them detailed instructions about what you’re going to do for them, about potential problems and delays, and about possible outcomes.

I’m sure you do this to some extent but there’s always room to improve. Sit down with your team and brainstorm what you can do to make the client experience better.

What else could you tell new clients? What could you say or do to instill confidence in you and empower your clients to help you do a better job for them?

A few ideas to get you started:

  • Answers to FAQs on a hidden page on your website
  • Periodic courtesy calls, to update the client, find out if they’re satisfied with everything so far, and answer questions
  • Instructions on how to reach you “after hours,” what to do if they have a question or concern, and how and where to provide a review
  • A video tour of the firm website, guiding the client to resources they might otherwise not know about
  • A time line or checklist about their case or matter: what happens next, what happens after that
  • Providing a sample billing statement with detailed explanations of the different elements
  • Providing a glossary of legal terms

New clients are often scared, confused, and not sure they can trust you. Do what you can to calm their fears, inform them about what to expect and what to do if they have any issues.

Show them that “you’ve done this before” and that you make keeping your clients happy a top priority.

You’ll both be glad that you did.

If you want help with brainstorming ideas or implementing them, let me know and we’ll schedule a consultation

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It’s 10 am; time to pet the cat

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Gary Vaynerchuk famously schedules his entire day, down to the minute. In between meetings, which can be as short as 3 minutes, he makes calls, fires off posts on social networks, and records short videos.

The dude is busy.

Cal Newport, computer science professor and author, also plans his entire work day. He says we should all do the same.

Although I’m on board with the idea of “time blocking” and do it to some extent, as I’ve written before, the idea of scheduling my entire day, down to the minute, makes me want to scream.

I schedule meetings and appointments. I block out 30 minutes or an hour for certain activities (returning calls, catching up on email), and longer blocks of time for what Newport calls “deep work”–when I’m working on a big writing project, for example.

Scheduling everything just doesn’t work for me.

Or, maybe I just tell myself that. Maybe I should try it, before saying “it’s not for me”.

Nah.

Anyway, a new study says that if we want to be happy, one thing we shouldn’t schedule is our leisure activities.

“When a leisure activity is planned rather than spontaneous, we enjoy it less,” say the authors of the study. The reason? When it’s planned, “it becomes a part of our to-do list”.

I don’t know about this one. Since when is going to a movie a chore?

I know that when Cal Newport’s work is done for the day he has lots of free time for his family and fun. I’m not sure if he schedules specific leisure activities, however.

Gary Vee? I don’t think he ever stops working, but if he does, whatever he does for fun is probably on his damn calendar.

Getting referrals is fun, right? Here’s how to get more

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