1. David- Thanks for the great reminder. We need to incorporate this in to our service. For those of us using AT&T full turn-key “offsite” phone services (virtual type of pbx service), any suggestions for incorporating this? Any third party services you recommend? Basically our virtual pbx type of service does not allow us to record a message at this end. Just wondering and thanks again!

    • Every system is different. Contact ATT and/or earch “on hold marketing” or “on hold advertising”. Perhaps some of our readers will have some suggestions.