Archives for March 2012

How to get that creative project (finally) started

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I want to help you get your project started. You know the one I’m talking about. It’s the one you’ve had in the back of your mind that you can’t stop thinking about.

It might be writing a book. Starting a blog. Or planning the trip of a lifetime.

You want to do it. You just don’t know how or where to begin.

The first thing is to give yourself permission to not do it. That’s right, let it go. You don’t have to do it. You can let someone else do it, you can keep it on your “someday” list, or you can let the opportunity pass and suffer the consequences. You will survive.

Too often we become attached to things we think we want to do, or believe we have to do, and our attachment gets in our way. It clouds our judgment, our sense of priority, and basically, messes us up. We begin projects when our heart isn’t in it and we do a poor job or we give up. It may have been a great idea, but if the timing wasn’t right, we haven’t done ourselves any good.

Let go of the idea. Let it ruminate in your subconscious. If you’re meant to do it, you will. When the time is right and you are ready.

I’ve got hundreds of creative projects that will never get done. They will remain “someday” for me and that’s just fine.

The creative projects I move forward with let me know I need to do them. I wake up thinking about them. I see something online and I am drawn to it. The idea nags at me and inspires me and excites me. When it won’t let go of me, that’s the project I do.

But there’s a process I go through between “idea” and “do”.

When I have an idea, the first thing I do is write it down. I use Evernote, but you can use anything you want: a text file, Word document, spiral notebook, whatever, but get it out of your head and onto paper (virtual or otherwise).

Guess what? It will still be in your head. Writing it down simply helps you to see what the idea looks like from a different perspective.

Once the idea is recorded, I add notes. I may write a bunch of bullet points, tasks, and ideas for categories or steps, or I might free write–letting my thoughts flow as I talk to myself about the project. I may record audio, talking about the idea, why I want to do it, issues I may have to resolve.

Next is research. Nothing formal, just reading and collecting snippets of information, blog posts, quotes, web clips, and anything else that catches my attention. I might collect a large volume of information in a short period of time or I might do a little here and there, over a period of months. You can’t force creativity. At least I can’t.

With Evernote, I have a tag for the project, so everything I collect is tied to the project. If I have other notes on the subject or documents I’ve saved from other projects, I’ll add the project tag or “note links” in Evernote.

And then I put the idea aside to let it germinate and continue working on whatever I’m already committed to completing. But I still think about the project and record notes and ideas. I may re-write my original idea and see if it still looks good, but always, I give it time to take root and grow.

At some point, either my interest in the project will have waned and I will again put it aside (or kill it), or my interest will have grown. If I still want to do the project, the next step is to make a list of tasks.

Sometimes I put all those tasks into one continuous list. Sometimes I set up separate notes for each task. Of course some tasks are themselves projects (i.e., having more than one step), but I’m not really fussy about how I list what I need to do. I just make sure everything is tagged and/or linked.

Some of the project’s tasks I begin right away. Others, I schedule (or delegate). And some, I need to do further research before I know what to do.

There is a logical progression to most projects, but it can also be a messy process. Many projects are mundane. Beginning, middle, end. But big projects, especially ones that invoke creativity, are a journey of discovery. You may have a general idea of where you want to go but no idea how you will get there. Sometimes you wind up in a place you never expected.

With everyday projects, you’re the boss. With creative projects, you are merely the scribe.

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“Who the hell are you and why are you contacting me?”

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Begin rant. . .

I got this voice mail message the other day: “Hi David, this is Joe Blow. Please give me a call at [telephone number]. . .”.

He didn’t say who he was (other than his name, which I did not recognize) or why he was calling. He didn’t give me any reason to call him back.

Guess who I didn’t call back?

I shouldn’t have to tell anyone this but it happens often enough so I guess I do: when you leave a message, tell people who you are and why you are calling.

Are you a client? A colleague? A fan? Do you want to hire me? Is there an issue I need to look into? Do you have something to propose?

When you leave a voice message, give them a good reason to call you back.

And. . .

State your name clearly. Spell it (unless it’s very common). Say your number slowly so they can write it down. Repeat the number so they don’t have to listen to the message again. Give them your time zone and the best time(s) to reach you. Say please and thank you.

Common courtesy and common sense.

And. . .

The same goes for email.

Tell people who you are and why you’re writing. What do you want them to know or do? Give them a web site so they can find out more. Use correct grammar and spelling. Format your email so it doesn’t look like a DECLARATION OF WAR! And get to the friggin point!

When you contact someone for the first time, you’re making that proverbial first impression. The only thing they have to go on is that email or voice mail message. Make it professional. Show them you care. Because if you don’t care, why should they?

Rant over. . .

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How to get better at anything

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Writing, oral argument, marketing, parenting–whatever it is that you want to get better at, you’ve got to DO it.

You can read about it until you’re blue in the face, you can attend seminars, and you can hang out with experts and watch what they do, but at the end of the day, you have to get out there and do the thing yourself.

You’ll make mistakes. That’s how you learn. At one point in your life, you didn’t know how to walk. Now you can. You learned by trying and falling, again and again and again.

There are no shortcuts. The only way to develop a skill is to do what you’re not good at until you get better.

This means getting out of your comfort zone, risking embarrassment, frustration and failure.

But, you can also get some help.

Whatever is it you want to improve, you can find someone who is better than you and ask them to mentor you. One of the best things about having a mentor is that they allow you to fail in a relatively safe environment. Yes, you risk criticism but it’s not public.

You can formerly hire a coach or consultant or you can find someone who is willing to give you a few minutes here and there to critique you and give you advice.

Find someone who is good at what you want to do. Ask them if they would be willing to mentor you. Make it easy for them to say yes by letting them know you’ll respect their time. You can learn a lot from an expert, even if you only talk to them for ten minutes once a month.

And if you’re good at something, be a mentor. Share your skills and experience with others. Pay it forward.

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The one thing attorneys need to know about advertising, networking, and social media

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I’ve run a lot of ads in my lifetime. Big ads, small ads, and everything in between. And direct mail. And with every ad or campaign, there’s only one thing I wanted to know: the rate of response.

How many calls, opt-ins, or return cards? How many leads or appointments or new clients?

Response is the only that thing that matters.

You need to know which publication or web site is producing more response. Which headline, which offer, which key words.

You have to track response and then test one variable against others. It’s the only way to know if you’re wasting money and it’s the simplest way to increase your profits. One ad, letter, or web page can sometimes pull fifty times more response than another. FIFTY TIMES! Wouldn’t you want to know which one?

“What about “branding”–getting your name out there, isn’t that worthwhile?” Sure, but while you’re doing that, why not also get a response?

So, if you have a web page you need to track your stats. Google’s analytics is free and provides lots of information. If you do any offline advertising you need to put codes in your ads (and articles) so you can see which ad (article) is pulling best. At the very least, ask people who call your office how they heard about you.

One more thing. Track the time you spend networking offline and on social media. If you’ve been attending a group’s meetings for several months and you’re not getting any clients, growing your list or seeing any kind of response you can measure, don’t continue. The same for social media platforms.

You might not know as quickly as you might with an ad. I’ve run ads one time and pulled them when the response wasn’t there. Building relationships and getting referrals almost always take longer. But eventually, you’ll know. If nothing is coming from your networking with group A, either change what your doing or move to group B.

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How would you answer these interview questions?

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I’ve hired a lot of people over the years. I always tried to go beyond the standard interview questions so I could gain some insight into the real person sitting across the desk from me.

But I didn’t have any “sure-fire” questions to get them to reveal themselves. I played it by ear.

Today, I think I would have a few additional questions ready to ask. This morning, I read a collection of unique interview questions and I was fascinated by them, for two reasons.

First, there’s no way a job candidate could prepare for questions like, “Here’s a roll of duct tape. What are ten things you can do with it?”, “Why is a manhole cover round?” or “How many cars are there in the US?”

Answers to questions like these will show how creative they are but also how they handle the pressure of trying not to sound like an idiot. Do they have fun with the question or do they fall apart? Are they willing to admit they don’t know or will they try to fake it? Will they respond to the question with a question (e.g., “Why do you ask?”)?

The second reason I was fascinated by these questions is they made me wonder how I would answer them. There were several questions I knew I’d bomb. What does this mean? What if I was interviewing myself for the job, would I be unqualified to work for me?! And is it fair for me to ask questions like these if I wouldn’t have good answers?

What say you? How would you answer these questions? And will you use any of them with the next job candidate you interview?

Okay, here are my ten ways you could use duct tape: (1) Get your client to keep quiet in court; (2) dip in sugar water to make an ant trap; (3) fix a book with a broken binding; (4) seal a perforated air hose; (5) tape index cards to the wall when you don’t have push pins; (6) keep statues from falling over on your desk; (7) emergency rain gear; (8) fake suicide bomber vest for Halloween (!!); (9) slap a “Kick Me” sign on your friend’s back; (10) emergency handcuffs.

Now I know I wouldn’t hire me. . .

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How I collect and organize articles and documents to read later

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I read a lot. I know you do, too. I also know that the volume of articles and documents that cross our paths every day is overwhelming.

We can’t stop the river of information. It would be foolish to ignore it. All we can do is manage the information that comes at us every day, and I want to share with you how I do that.

Here’s what I do to collect, organize, and read the articles and documents in my life:

  1. I subscribe to (over 100) blogs with Google Reader. I can read them later, on my laptop or on my iPhone (I use Mobile RSS).
  2. On my iPhone, I also use Zite, an intuitive app that learns what you like to read and serves up similar content. This brings posts from a wide spectrum of blogs I would never know about. I also use Flipboard and Twitter.
  3. I use Instapaper as a web app (Chrome) and their app on my iPhone. This is where I send posts I can’t read at the moment. I send them from my RSS reader, from Zite, Flipboard, by forwarding emails and via a web clipper.
  4. Every morning I go through my RSS feeds and Zite and Flipboard, scanning the headlines of the posts. I delete 98% of them. A few, I read on the spot. I may send five or ten to Instapaper. If it’s something I know I want to save, I send it to Evernote. If I’m reading it on the web, I’ll open it first with Evernote Clearly, to remove ads, etc. (Evernote is my go to app for saving everything I need to save (for reference or a project) or do. (If you haven’t tried Evernote, go check it out (it’s free). If you have Evernote and have not been using it much, get my ebook, “Evernote for Lawyers: A Guide to Getting Organized & Increasing Productivity”. You’ll be amazed at what you can do with Evernote.
  5. For blog post ideas, I go through Instapaper and when I find a post that catches my eye, I’ll read it. I may use the article as the basis for a post or it may give me other ideas. I also go through Evernote. I have a tag, “blog-post-ideas,” and with one click I can call up hundreds of notes with complete articles or one line ideas.
  6. I save documents (pdfs, Powerpoint, Word, etc.) in Evernote. I usually add a few key words to the body of the note and assign tags. Most of these documents are saved for reference purposes, or to use in connection with projects I am working on or plan to work on. However, I also use a couple of tags to identify notes for later reading. One is “Read/Review,” which is assigned to notes I know I want to read at some point. I will also assign a “When” tag (i.e., Now, Next, Someday, etc.) if I know when I want to read it. The other tag I use is “ebooks” for pdf ebooks I’ve saved. I can browse this tag to find things to read or for ideas.
  7. If there are emails I need to read or save or take action on, I forward them to my Evernote account. I now maintain “inbox zero”.
  8. Every day I focus on getting my work done, not on how much I can read. This is key. If I don’t read articles I’ve saved for later reading, I don’t worry about it. We’re talking about electrons here, so there is no problem with running out of storage space. The articles I’ve saved in Evernote are searchable and thus a repository of reference materials I may use in the future. So again, I do the best I can and I don’t worry about what I don’t get to.

So that’s my routine. I know there are many other methods and apps available for collecting, organizing, and reading. I’ve tried many of them and continue to try new ones when they come out. I like keeping things simple, however, and that means using as few apps as possible. Evernote is my “information hub” because everything is synced and available to me wherever I am, and because there are so many ways to get information into it.

How about you? What do you do to collect, organize, and read articles and documents? Please share in the comments.

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The one thing attorneys need to know about getting more referrals

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If you’re not getting as many referrals as you think you should, the primary reason is that you don’t deserve them.

Ouch.

“But I’m good at what I do. I work hard for my clients and I produce results.”

Sorry, that’s not enough. That’s the minimum standard for any professional. If you aren’t competent and you don’t consistently get results for your clients, you shouldn’t be practicing law.

I can’t give you a checklist of things to do or say that will qualify you to deserve referrals. It’s not that simple. And yet, it’s not complicated, either.

Mostly, it’s common sense and common courtesy. It’s answering your client’s questions before they ask them. It’s offering them coffee because you truly want them to be comfortable, not because it’s expected. It’s speaking to them and making eye contact and shaking their hand and letting them know you’re listening.

It’s not taking phone calls during the client meeting or talking about other clients or cases that are on your mind. It’s showing up early at court not because you need to but because you know your clients are probably nervous and you need to be there for them.

Look at what you do from your client’s perspective. What do they expect from you and what do they get? From the moment they first speak to you on the phone to the last time they meet with you, and everything in between, what do you say and what do you do? What do you not say and not do?

Everything is important. Everything counts. It’s hundreds of little things and you have to get most of them right.

Your clients want to feel like you understand them and care about them as people, not as names on a file. They want to know that although you’ve done this 1000 times before, they are in that moment your most important client. They want to know that you truly appreciate them and that you know they could have gone to 100 other attorneys but they chose you.

Even more than your legal services, they want your respect.

I know an attorney who doesn’t get it. He’s technically good at his work, he’s friendly and patient with his clients and he works hard for them. But there’s something missing. He doesn’t do the little things that make his clients feel like he really cares. He says a lot of the right things, but you can tell he’s just going through the motions. His mind is on other things. He does what is expected of him and delivers results, but he does not go the extra mile.

He does get referrals from his clients. But he could get so many more.

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What are you focused on right now?

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We all have problems. Some people dwell on their problems, some focus on solutions. Guess what? We get what we focus on.

Focus on the mess you’re in and you get more mess. Focus on what you can do, how you want things to turn out, and you can work your way out of that mess.

I have a mantra, something I say to myself every day. It keeps me focused on solutions, not problems. It helps me move forward with a positive expectancy, instead of being held back by concerns and regret. I don’t know about you, but I don’t do my best work when I’m worried about something. I’m at my best when I’m hopeful and excited and looking forward to a positive outcome.

What do I say to myself? I remind myself to, “Think about what you want, not what you don’t want.”

When I do this, I feel better about the situation. Instead of worrying and shutting down, I stimulate my creativity and attract the resources, people, and ideas I need. Thinking about what I want brings me closer to getting it.

Why does this work? I’m not sure. Some say it’s the “Law of Attraction” or quantum physics doing it’s thing. Others say it’s your subconscious mind which understands your thoughts as a command which it then executes. Some say it’s the hand of God.

Whatever the reason, it does work. Try it and see for yourself.

When you think about what you want, you feel better, more in control, more creative. Your mind comes up with ideas instead of being mired in negative emotion. You are inspired to take action, guided to the next step and the step after that.

Because we get what we focus on.

I do have a caveat. Sometimes, when you think about what you want you’re really thinking about the absence of what you want–why you don’t have it, why things went wrong, why you’re not able to find a solution. All that does is attract more negative outcomes. When you focus on “not having” you get more “not having”.

I know, crazy, right?

How can you tell you’re doing it right? If you think about what you want and that thought doesn’t feel better than your previous thought, you know you are focused on “not having”. If the thought feels better, if there’s an emotional uptick, however small, it means you’re moving in the right direction.

Think about something you want but don’t have. How does it feel? If you feel frustrated or angry or disappointed, change the thought to something that feels a little bit better. From there, you can reach for an even better feeling thought.

The better you feel, the closer you are to getting what you want. When you feel excited and joyous and positive about what you want, what you want is just around the corner.

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Guy Kawasaki on social media and SEO

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If you’re like me, you (a) want more search engine traffic, (b) you don’t know much about SEO, and (c) you find the whole subject to be overwhelming and frankly, boring.

If so, you may like what Guy Kawasaki said about the subject in a recent interview:

My recommendation for SEO is very simple. It’s Write Good Stuff. In my mind, Google is in the business of finding good stuff. It has thousands of the smartest people in the world, spending billions of dollars to find the good stuff. All you have to do is write the good stuff; you don’t need to trick it. Let Google do its job and you do your job.

Relax. Don’t worry. Write what people want to read. They’ll find you.

Of course that doesn’t mean we shouldn’t help them find us. When I can, I put key words in my blog post titles and body, but I don’t contort myself to make that happen. Yes, I want you to find me but more important to me (and you) is that when you do find me, you get value out of what you read. It means you’ll come back and read some more and you’ll tell others and they’ll come, too.

SEO is not the only way people find things on the Internet. Word of mouth is very powerful.

On the subject of social media, Kawasaki says many entrepreneurs want to hire consultants and formulate a plan before they get started. He has different advice:  just dive in. Set up a profile and “just have at it”. You’ll learn more by actually doing it.

I subscribe to a few blogs that write about SEO and social media but to be honest when I get to their posts my eyes glaze over. Most of the time I don’t read them. I use that time writing.

If the growth in the readership of this blog is any indication, I’ve made the right choice.

Write Good Stuff. People will find you. And hire you.

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