Welcoming new businesses to your community

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My local Chamber of Commerce puts out a weekly email newsletter. It features upcoming events such as networking mixers, charity golf tournaments, and a meet and greet with our mayor. It also welcomes and lists new members. 

If I were still practicing, I would contact the new members, congratulate them on their new business, and welcome them to the community. If they aren’t a new business, I would congratulate them on joining the chamber.

If they are new, I’d ask if they are having a grand opening. If they aren’t new, I’d ask about any current sale or promotion. Then, I’d mention this in my newsletter and post it on my blog.

It doesn’t matter whether I handle business matters or consumer matters, or that they already have a lawyer. They have customers and vendors and business contacts who may need a lawyer, now or in the future. They joined the chamber to meet other businesses and some of those businesses might need a lawyer, or have customers who do.

I’d ask what kind of customers or clients they wanted and do my best to send them some referrals. I’d introduce the owner or manager of the business to other business owners and professionals in the market.

Do you think some of these business owners and professionals might also introduce me to other business owners and professionals they have met? Is it possible they might have some referrals for me? Do you think they might offer me some kind of special deal I could pass along to my clients and prospects?

Yes or yes?

How many other attorneys do this? Approximately zero. You can be the one and only.

You can start with a short phone call. Leave a message if you need to. Or send an email. Don’t pitch anything, just welcome them. If you speak to them, ask about their business. If you hit it off with them, meet them for coffee.

Marketing is easy. Lawyers are difficult.

Get The Attorney Marketing Formula and learn more about marketing legal services.

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Content marketing for lawyers: don’t forget about your other clients

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Okay, so you write articles and blog posts targeted to prospective clients. You educate them about the law and procedure, what an attorney can do for them (or can’t), and how to choose the right attorney. You show them what you can do for them and why they should choose you instead of any other attorney.

That’s good. But don’t forget your other clients.

What do I mean? I mean writing for other attorneys who can send you referrals. If I’m a California attorney and need a referral for my client who has business in New York, I’m going to go online and look at New York attorney’s web sites. Yes, I want to see what you have to say to lay people but I would be even more impressed if you wrote something for me.

The same goes for other professionals who might be able to send you business. Do you do real estate closings? How about some content for real estate agents? Do you handle estate planning? Maybe it would be good to write something financial planners and insurance agents.

Anything else? Sure. How about something for bloggers and the media? They’re always looking for authoritative content for their articles. Make their job easier by summarizing key areas of the law or prominent legal trends.

These are some of your other clients. They may not be able to hire you themselves, but they can send you a lot of business. You should be marketing to them.

You have a couple of choices. You can set up separate pages on your site for these other clients or you can set up separate sites and link to them.

Okay, homework time. Choose a category of referral source for your practice and write your first article. If you’re a California divorce lawyer and you want referrals from small business lawyers, for example, write something that helps business attorneys advise their clients. Post it on your website. Then, email a link to business attorneys you know and ask for feedback. Ask them to forward the link to their colleagues.

I told you marketing was easy.

Content marketing for lawyers made simple: Go here

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How to get better results from networking

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One of the biggest mistake people make in networking is expecting too much too soon. Networking is a process, not an event. You can’t simply pass out cards or connect online and expect anything to come from it in the short term.

It takes time to nurture a relationship. You need to learn more about what a person does, what they want, and how you can help them. You have to focus on them before you can expect them to focus on you.

Another mistake is expecting the other guy to initiate contact or follow-up with you. If you want the relationship to progress, you have to move it forward.

Call or email and set up a time to talk or meet. Learn all you can about their business. Find out what they want or need.

If you know anyone who can help them, give them a referral. If you see information they need, send it along.

Give, without expecting anything in return. Waste of time? It might be with some contacts. But there’s this thing called Karma and if you put out enough positive energy and help enough people, it does come back to you. You don’t know from whom, or when, but it always does.

Want some good news? You can get better results from networking without leaving your office or making a single new contact online. You already know plenty of people.

Look at your address book. There are people in there you haven’t spoken to in years. You might not even remember who they are. You’ve got old clients, attorneys and other professionals, dozens if not hundreds of people you met at one time. You have a connection, however tenuous, and you can leverage it starting today.

Choose someone, even at random. Pick up the phone and call, or send an email. Tell them you just saw their name in your contact list and you are embarrassed to admit that you don’t remember where you met. Or tell them it’s been years since you spoke and you want to say hello and see how they’re doing.

Tell them you’d like to get to know them better, or get reacquainted. Ask them to tell you about their company, what they do, or what’s going on in their life.

Start a conversation. Update contact information. Keep your ears open to learn how you can help them.

At some point, they will ask about you. Answer briefly, and then go back to them. Show them you truly want to know more about them. You might find out that they offer a product or service one of your other contacts needs. Perfect. You can help both of them.

Follow up with a brief note, acknowledging your conversation. Send the information you promised or remind them to send you theirs.

Schedule an in person meeting. Or calendar a date in a couple of weeks to contact them again. Ask more questions and tell them you would love to see how you could work together. Propose some ideas.

No man is an island. All of your contacts need or want something, whether it’s referrals, information, or advice, and so do you. All you need are a few who see the value of having you in their life and the willingness to meet you half way.

Marketing is easy, when you know The Formula

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Attorney marketing in a nutshell

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Relax. Marketing really isn’t difficult.

Yes, you have to work hard the first few years in practice to establish a client base and develop some professional relationships, but once you do, you can leverage those clients and those relationships for the rest of your career.

Yesterday’s clients come back and send you referrals. Professional contacts send you business and introduce you to their counterparts. New clients and new contacts help your list grow, and the cycle continues.

That’s the way it always was. That’s the way it always will be.

The Internet lowers costs and gives you more options. But it can also become a big distraction. When you find yourself wondering what to do, go back to the fundamentals. Build a list and stay in touch with it. Contact former clients. Remind them you’re still here. Send them news and information.

What’s sad is that so many attorneys don’t get it. They don’t build a list, or stay in touch with it. They write big checks for advertising or consultants, instead of investing in their existing relationships.

The people you know, right now, are your biggest source of new business. Invest in them. Find ways to help them. Stay in touch with them.

I’ve hired attorneys before you never contacted me again. If I had a referral, I wouldn’t send it to them because I can’t remember their name.

Hello, is this thing on?

I’ll say it again. Attorney marketing is not difficult. Build a list and stay in touch with it.

You are on my list. I stay in touch with you. You buy my products and services and send me referrals and traffic. Thank you for that. I appreciate it. Of course you do this because I provide you with value. We have a mutually rewarding relationship.

What if I didn’t have a list? I wouldn’t be able to provide you with that value. I couldn’t stay in touch with you.

What if I never wrote to you? Would you remember me? Send me referrals or traffic? Not so much.

Yes, there are other things you (and I) can do to bring in new business. But nothing is more effective, less costly, or easier than building a list and staying in touch with it.

And that’s attorney marketing, in a nutshell.

Use your website to build your list. This is all you need.

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How to get more referrals from clients

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What do you think would happen if your first time clients came away from their meeting with you believing that you are amazing? Do you think they might be more likely to stay with you, even though there might be less expensive attorneys in town? Do you think they might be more inclined to send you referrals?

There are lots of ways to “wow” new clients. Here’s one that is both simple and incredibly effective: introduce them to other people in your office.

Take them on a little tour, show them the library and conference room, and introduce them to your partners and staff. Introduce them to the person who answers the phone. Introduce them to the office manager. Introduce them to everyone who will be working on their case.

Make sure everyone shakes hands with the new client, makes eye contact, smiles, and tells them they are happy to meet them.

How many attorneys do this? Very few. How many of any kind of professional or business do this? Same answer. So when you do this, your new clients will see that you are different, that you really care about your clients.

On their way home, the client is thinking about his or her experience. It will forever be imprinted on their brains.

But hold on. You can really hit a home run by following up with a welcome call.

Someone should call the new client later that day or the next day to see if they have any questions, remind them about the next appointment, and tell them to expect a new client welcome kit in the mail. If someone who will be working on their case wasn’t in the office or was with other clients when the new client got the tour, they should also call and introduce themselves.

How much effort does it take to show clients you are amazing? Not much at all. But it only works if do it because you really do about your clients, not because you think it might get you more referrals.

How to get more referrals from clients without asking for referrals: Click here

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Legal marketing for dummies

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Hope I didn’t just violate a copyright with that title. Hey, maybe the “For Dummies” publisher will ask me to write that book! Ahem, people of the NSA, I know you’re reading this. Could you do me a solid and pass this along for me?

My tax dollars at work.

Anyway, so this is a very simple idea for bringing in some new business. Possibly a lot of new business.

Here’s the lowdown.

You know some good lawyers in other practice areas, right? If not, you need to get out more. But you can use this idea even if you don’t. I’ll explain in a minute.

So, if you’re an estate planner, I want you to call up a divorce or small business or PI lawyer you know and invite them to coffee or lunch. If they insist on asking why you want to meet, tell them you want to talk about referrals. That always gets a lawyer’s juices flowing.

Bring a legal pad, if you still have one, and an open mind. Tell them to do the same.

The purpose of your meeting is to brainstorm some ways you can help each other.

Here are some ideas to get you started:

  • Send a letter or email to your respective lists, introducing each other
  • Interview each other for your blogs, newsletters podcasts, or youtube videos
  • Do guest posts for each other’s blogs or newsletters
  • Put together a talk, seminar, webinar, teleconference, hangout, or video you could do together
  • Compare notes about professionals you know who might make a good referral source for each other and introduce each other
  • Like and re-tweet and share each other’s social media posts
  • Invite each other to your networking meetings

Got it? Okay, now pick one idea, set a date for completion (if you don’t, we all know it’s not going to happen), and do it. Hold each other accountable for getting your respective parts done.

After that, pick something else on the list and do that.

After that, contact another lawyer you know and do the same thing.

Now, if you don’t know any lawyers in other practice areas, or when you run out of ones you do know, go find some lawyers you don’t know, call them up, introduce yourself, and tell them you want to meet for coffee. If they ask why, tell them you want to talk about referrals.

Of course this isn’t just about referrals. It’s about website traffic and exposure and list building and networking. There are lots of ways professionals can help each other besides referrals. You know this, but are you doing this?

Go get you some marketing partners and some new business.

For more legal marketing for dummies ideas, see The Attorney Marketing Formula

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What if paying referral fees to non-lawyers was legal and ethical?

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Okay, time to put on your thinking cap and take a stroll with me down imagination boulevard.

We know that paying referral fees to non-lawyers is illegal and unethical for most lawyers. Some lawyers flout the rules and pay referral fees under the table. Others, if they were honest, would admit that while they never have paid referral fees, they have been tempted to do so. At some point in our careers, I think most lawyers have at least wondered why the rules are the way they are.

Rather than debate that hot potato, I’d like to ask you to think about what it would be like if the rules were changed. How would your practice be different if it was legal and ethical to offer referral fees to non-lawyers?

For the moment, forget about whether or not you would offer referral fees yourself, think about what might happen if you did.

When you meet someone new at a networking event, for example, instead of courting them and building a relationship, hoping that one day they might send you some business, you could simply tell them what you do and what percentage of your fees you are willing to pay for a referral.

Do you think you would get more referrals?

Ya think?

Your contacts would have dollar signs dancing in their brains. They’d start promoting you to their clients and customers, friends and family. They’d beat the bushes looking for potential clients, wouldn’t they? They’d refer everyone to you, not to other lawyers who don’t offer a referral fee, or who offer significantly less.

You could quickly build an army of referral sources, people not just willing to send you business but actively looking to do so.

You’d be signing up new clients every day of the week. You’d have more business than you could handle. What will you do with all that money. . .?

Okay, snap out of it. This isn’t going to happen. Not in our lifetime, anyway. And we don’t want it to happen, do we? Okay, maybe we do, maybe we don’t, but it’s won’t, so forget about it.

Let’s sit down, catch our breath, have a cup of coffee, and consider what we’ve learned.

We’ve learned that people who have the ability to make referrals to us often don’t, and that most people who have referred business in the past could probably refer more.

Where does that leave us? Back at square one. Building relationships, practicing the golden rule, serving our clients and professional contacts. In other words, doing the things we’ve learned about marketing and building a practice.

Your clients and contacts can and will send you lots of business. They will beat the bushes for you and promote you to everyone they know, and they will do this without a financial incentive. Smother them will love and attention, give them more value than they expect, stay in touch with them, and give it time.

Offering cash would be quicker, it’s true. But doing things the old fashioned way works just fine.

The 30 Day Referral Blitz will quickly bring you more referrals without asking for referrals. Click here.

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Get more referrals with client appreciation dinners

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Client appreciation dinners are a great way to recognize your best clients and thank them for their loyalty. Basically, you invite them to a free dinner where you present awards and gifts, introduce them to other clients in their niche, and enjoy a good meal.

You might have guest speakers, who may be willing to co-sponsor the event. You might invite your clients to bring guests. Or you can keep the evening information-free and pitch-free and just have a good time.

A Facebook friend of mine, a Realtor, mentioned his firm’s upcoming “Top Referring Client Appreciation Dinner.” I thought that was a smart variation on the idea because his clients have to do something to get invited to the dinner.

There’s a little bit of competition involved. Clients hear about the event and want to come. After the dinner, they see photos on your website and do their best to get invited the following year. Those who do attend will work hard to make the guest list again the following year. They’ll also talk about the dinner to their friends and colleagues.

Of course it also allows the host to promote the subject of referrals to all of their clients indirectly, by simply talking about the dinner.

Nice.

When you recognize good behavior (referrals), you reinforce that behavior and it tends to be repeated. When you recognize that behavior publicly (dinners), many of those who didn’t get recognized (invited) will change their behavior so they can be included the next time.

The bottom line is that you get more referrals, not just from those who make the grade as “top referrers” but from everyone. Your top referrer may send you ten clients, but you may have 100 clients who send you one or two.

If you can’t or don’t want to do a client appreciation dinner (criminal defense lawyers, I’m talking to you), how about a dinner for professionals? Invite your best referral sources and recognize them for their efforts. You can do this even if you do sponsor a client dinner.

If a client or referral source appreciation dinner isn’t in your budget right now, consider a breakfast or luncheon. Or, invite your best referring client or referral source out to dinner, just the two of you, to say thank you for their support throughout the year. Next year, you can invite a few more.

Want another way to get more referrals without asking for referrals? Here it is.

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“The best thing I did was to stop trying to build my practice”

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Attorney marketing colleague, Stephen Fairley, had an an interesting comment on one of his recent Facebook posts. I want to share the comment, by attorney Jules Cherie, along with my thoughts on the subject.

Here’s the comment:

“I know that many people will disagree with me, but the best thing I did was to stop trying to build my practice.

I find that just taking four or five personal injury cases per year is the best way to live both professionally and personally. You have more time for your clients and you have more time for yourself. You are always ahead of the defense and they can’t keep up with you. You also have less overhead. The more cases you take the more staff you need to manage them. This creates a mini-bureaucracy and then there is less personal contact with the clients. I like it when the phone DOESN’T ring.

I would also recommend that everybody read The King of Torts by John Grisham and take note of a character in that book by the name of Mooneyham. Contrast his practice to that of the protagonist.”

Here are my thoughts.

MARKETING

I assume Cherie’s new cases are coming in via referrals. If these are from clients, he gets them because he has built a career of serving those clients and earning their trust and gratitude. If they are from attorneys and other non-clients, they are the result of years of building his skills and reputation and relationships with those referral sources.

He isn’t building his practice today (marketing) because he doesn’t need to. He did it over many years. He planted seeds and is now reaping the harvest. Good for him.

BUSINESS MODEL

Knowing what you want, e.g., big(ger) personal injury cases, helps you to know what you don’t want (e.g., everything else). This is good. Specializing is good. Low overhead is good. Having little or no staff to manage and pay is good.

On the other hand, there is no leverage in a business model like this. It’s all about you and what you do. You don’t earn income off of other people’s efforts. If you get sick or want to slow down or retire, your income stops.

PRACTICE AREA

Four or five big(ger) personal injury cases can generate hundreds of thousands of dollars in income. The same is usually not true for divorce or estate planning and many other practice areas. If you earn ten thousand dollars per case or client, you’re going to have a lot of clients or cases to earn six- or multiple six-figures. This may or may not require more overhead and more “marketing”.

You can get big(ger) personal injury cases through advertising and other means, but the biggest and best cases usually come from referrals. To get those referrals you need to be very good at what you do, and many attorneys are not, or if they are, don’t yet have the reputation or connections (pipeline) built to get those referrals.

Although I’m sure Cherie is extremely selective about the cases he takes, he still has risks. Losing even one case, or a judgment or settlement well below expectations, could have a significant impact on his income. He also risks losing whatever costs he might invest in building the case.

On the other side of the risk equation is the fact that one very good case could bring in millions of dollars in fees, more than enough to make up for any loses he might sustain. In addition, there is arguably less risk in handling bigger cases with significant exposure for the defendants and their carriers, and thus potentially greater settlement value, than small(er) cases which are often not worth litigating.

CONCLUSION

Cherie’s practice has many positive aspects. It allows him to focus on doing quality work without the many distractions and burdens associated with running a higher volume practice. As someone who ran a high volume PI practice, I clearly see the appeal. But this business model isn’t for everyone and those who would like to adopt it need to remember that it’s not something that can be accomplished overnight. It takes a long time to build your skills and reputation and make the connections needed to enjoy a small volume referral-only practice. There are no shortcuts.

When I was practicing, I didn’t have time to read fiction. Now that I do, I’ll have to pick up a copy of The King of Torts and learn more about what I was missing.

Leverage is the key to earning more without working more. That’s what The Formula is all about.

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The 8-Part Recipe to Get Referrals from Shared Office Space

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If you rent or sublet shared office space with other professionals, hands down, the easiest source of referrals for your law practice is from your officemates.

Most lawyers view office space as a necessary expense. While this sentiment may be true, it’s short-sighted.

An attorney’s office space should be viewed the same way as an associate; in theory, the income it generates should exceed its cost. And just as your junior associate has a billable hour requirement, your office space should be held to the same standard.

You should generate 1x to 2x your rent in in referrals from officemates every year.

Whether you share office space with lawyers in your own firm or other professionals in a shared office space, you should be receiving at least one to two times your rent in referrals, per year, from officemates.

Clearly not enough to make a practice, but it will take one of your biggest fixed expenses and turn it into a powerful revenue source. For a solo attorney or small law firm, the additional revenue could pay for another marketing campaign, an assistant’s salary or a much needed vacation.

Building referral relationships with officemates takes very little time.

Cultivating referral relationships with officemates takes very little effort or time – a precious commodity in in the legal business. Think about it. You’ll see your officemates every day anyway. This is the easiest networking you will ever engage in.

Plus, it’s fun — or at least less distasteful as compared to other kinds of marketing activities.

But the rules of the referral game still apply.

Whether you network for referrals inside the office or out, the rules of the referral game apply: People do business with those they know, like and trust, and it doesn’t hurt if you send a piece of business before expecting one in return.

But unlike networking outside the office, in a shared workspace, you can build strong relationships as you go about your regular workday.

Use these 8 simple steps to consistently get referrals from officemates.

Here are 8 simple tips that, if done consistently, will generate more referrals from your officemates:

  1. Do the walk-around. Once a day in either the morning or evening, do a walk around the office and say hello to your neighbors. If they’re not busy ask them a few questions about their family, weekend plans or something important to them that is unrelated to business.
  2. Be a good listener. Nobody likes a blowhard, but everyone loves to talk about themselves. Be a good listener and you’ll get the reputation for being a gracious conversationalist without having to say much. It’s a great technique for those of us who are not particularly outgoing. What your officemates tell you about themselves will be topics for future conversations, and will help accelerate the development of your relationship.
  3. Keep them wanting more. If you’ve done a stop-in to a colleagues’ office, hit the eject button early in the conversation. If you are a constant presence in your neighbor’s doorway and you regularly overstay your welcome, you’ll start to find that your neighbors’ doors may be closed. Always leave them wanting more. You’ll be able to develop trust that your visits will be fun and/or productive and won’t waste their time.
  4. Get out of the office together. Have your assistant coordinate a lunch (or do it yourself) once every couple of weeks with one or two of your neighbors. At lunch, try to keep the conversation about things other than business, because it’s likely to end up there all on its own.
  5. Market THEIR business too. While you are out of the office marketing, keep your ears open for business opportunities that you can direct to one of your neighbors. When you give something of value to someone else, it’s human nature to want to reciprocate. This is even more so when you see the ‘giver’ every day in the office. The favor will always be returned.
  6. Be helpful. Offer to cover for your neighbors while they are on vacation or if they are out sick. Even if your neighbor doesn’t need your help, the offer alone will add value to your relationship.
  7. Be generous. Every few months, buy a few pizzas and a six-pack and host an informal happy hour for your neighbors. Do it in the conference room after work hours. It will give you all a chance to blow off some steam without being too formal.
  8. Seek their advice. Ask a neighbor a question about a legal issue you are grappling with. People love to be helpful, and lawyers in particular like to appear knowledgeable. Be appreciative of the advice and see your relationship grow.

The exchange of referrals is merely a natural extension of our personal relationships – without which, the referrals won’t likely happen. As with any good referral relationship, a personal connection must come first.

In the legal profession, long days are part of the job and attorneys spend many waking hours with their office colleagues. In some weeks, you may see your officemates more than you see your spouse or children.

Taking time to get to know the people you share office space with makes work life that much more enjoyable – an investment that will return more than just referral income.
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Stephen Furnari is a corporate attorney and the founder of Law Firm Suites, an executive suite for law firms based in New York City whose attorney clientele exchange $2.5 million in client referrals each year. Mr. Furnari is the author of How to Convert Office Rent into Referral Revenue, the ultimate eBook guide to maximizing referrals in shared law office space. Stephen has been featured in the ABA Journal, Entrepreneur, New York Daily News and Crain’s New York. Follow Stephen on Twitter.

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