Marketing legal services with a rifle, not a shotgun

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Most attorneys use a shotgun in their marketing. They spray marketing pellets far and wide, hoping to hit anything that flies by. Because they aren’t focused, they spend too much time (and money) and are often frustrated with their results.

The most successful attorneys use a rifle in their marketing. They aim at carefully selected prospective clients and referral sources. They may not always hit something, but when they do, the usually win the big prize.

Let’s look at two estate planning attorneys seeking to build their practice through networking.

Attorney number one goes to a networking event at his local Chamber of Commerce. He meets as many people as possible and comes home with 20 or 30 business cards. He sends everyone a “nice to meet you” email and waits to see what happens. And waits. And waits. Because everyone he met is busy, and also marketing with a shotgun, not much happens.

Attorney number two focuses on professionals in the health care industry, so he attends a networking event sponsored by an association of health care professionals. Before he goes, he does some homework. He finds out who will be speaking at the event, and gets a list of the event organizers and committee heads. He Google’s these people’s names, visits their websites, and sets up files on three people he wants to meet at the event. He knows where they work, what they do, and what’s important to them.

At the event, he meets with his chosen three. He takes notes about their conversations. He hits it off with the administrator of a big hospital, in part because they know some of the same people.

The attorney sends follow-up emails to his three. He notes that one belongs to another organization which has a meeting scheduled in two months, and makes a note to ask him if he will be attending that meeting.

The attorney calls a physician he knows whose name came up in his conversation with the hospital administrator. He tells him about his meeting and asks a few questions about the administrator, adding this information to his notes. He says something nice about the administrator.

He does more research on the administrator and his hospital. He finds out which law firms represent the hospital. He subscribes to their newsletters. He does the same thing for the hospital’s insurance brokers, accounting firms, and some of their major suppliers. He sets up Google alerts for these firms and their partners or principals, so he can stay up to date on any news.

He calls the administrator and leaves a voice mail message. He says he enjoyed meeting him and says he spoke to the physician they both know and told him about their meeting. He says the physician said to say hello.

He emails a copy of an article he just wrote for a health care web site to the three people he met at the event. Because he took notes, he is able to add a personal note to each email, mentioning something they talked about at the event.

Okay, you get the idea.

Attorney number two is focused. He doesn’t try to meet everyone, he is selective. He does his homework and he follows up. And because he’s not “targeting” everyone, he has the time to do it.

Attorney number one may get some business from his Chamber of Commerce network. But attorney number two is networking with heavy-duty centers of influence in a niche market. Because he specializes in that market, those centers of influence will notice him and eventually, provide him with referrals and introductions to other centers of influence in that market.

Marketing legal services with a shot gun can make you a living. Marketing with a rifle can make you rich.

Want help choosing the right niche market for your practice? Get this.

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Attorney website content for getting more referrals

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A lawyer in New York needs a lawyer in San Diego (that’s where you are) who does what you do. He’s got a client he needs to refer. Will he find your site? Will he like what he sees enough to recommend you?

An attorney across the street has a client to refer and doesn’t know anyone who does what you do. Will he find your site? Will he recommend you?

If you want to get more referrals from other lawyers, your website should have content for other lawyers.

Start with keywords.

A lawyer may include keywords in his or her search that are different from those used by prospective clients. He may want a lawyer who belongs to a certain bar association, for example, or who has a certain designation (i.e., “Certified Specialist”). He may use certain geographic keywords in his search that a local would not use.

Make sure your pages and posts are optimized for those keywords and phrases.

Set up landing pages specifically for other attorneys. Greet them “lawyer to lawyer”. Tell them about yourself the way you would if you were meeting in person or speaking on the phone.

Offer them lawyer-like content (articles, posts, white papers, briefs, etc.) that demonstrates your bona fides and makes them see you as a peer. Use terminology and examples likely to resonate with a practicing lawyer.

Talk about how you work with other attorneys. Provide stories and testimonials from other attorneys who have given you referrals. Talk about referrals you have given, too. If appropriate, talk about referral fees and how you handle them.

Provide content that helps lawyers do a better job for their clients. For out of state lawyers, for example, you might write an article on, “What out of state lawyers must know about [your field] in [your state or province]. For local lawyers in other practice areas, “What every [your state or province] lawyer who doesn’t handle [your field] needs to know about [your field]”.

Once you’ve done this, do the same thing for non-lawyer referral sources.

Your attorney website content shouldn’t be limited to prospective clients. Professionals and others have clients, customers, or patients to refer. Help them find you, give them reasons to trust you, and you will get more referrals.

For help with your attorney website content, get my Internet marketing course for attorneys.

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How do I get more referrals from other professionals?

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Attorneys often ask me, “How do I get more referrals from other professionals?”

Their clients may be willing to refer but not know many people who need their services. Their professional contacts, on the other hand, know lots of prospective clients but may not (yet) be willing to refer.

Here’s what I suggest.

Make a list of every professional you know who has referred at least one client to you in the last three years or has said they are willing to do so.

Let’s say you’ve got 30 names on the first list. Nine professionals sent you one or two clients. One sent you eight clients.

You know from yesterday’s post about how to get more referrals that one of the keys to getting more referrals is to give first. Give them referrals or find other ways to help them. But you have only so many referrals to give and only so much time you can spend helping others.

What do you do?

Do you focus on the 20 who said they would send business but haven’t? If you can get each one to send you just one client, that would be a nice bump.

Do you focus on the nine who sent you one or two clients, to see if you can encourage them to send you more?

What about the one professional who sent you eight referrals? It seems like they don’t need much encouragement. They are a proven source of business and you should probably spend your time finding more like them, right?

The answer is to spend MOST of your time with (and send most of your referrals to) the professional who sent you eight referrals.

When you find a spark, pour gasoline on it and build it into a raging bonfire. Pay attention to this individual. Give them your time and attention. Give them every referral you can.

When someone has demonstrated their willingness and ability to send you business, that’s who you want to focus on. You want to keep their referrals flowing. You want them to introduce you to their counterparts. You want them to promote your seminars and send traffic to your website.

Build your practice by helping them build theirs.

Next, turn your attention to the nine who sent you one or two clients. They have also proven their willingness to refer. Give them some love and see if you can increase their numbers.

How about the 20 who didn’t send you any? Well, don’t ignore them. Stay in touch with them. See what you can do to help them. They may waiting to see if you are serious about helping them before they “spend” their referrals on you. A referral or two from you may turn on the spigot.

Many professionals are able to refer but don’t because they already have another lawyer they are committed to. Others don’t because you have not yet earned their trust. But over time, things change. Nurture this crop of potential referral sources. One day, they may bear fruit.

Allocate your time as follows:

Spend 80% of your time with the professionals who have already sent you business, and twenty percent of your time with the ones who have not. Spend 80% of that 80% on the professional who sent you eight referrals, and twenty percent on the other nine.

If you want to get more referrals, give first. Give more to the ones who give back.

Ask me how I can help you get more referrals. 

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How to get more referrals

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Every attorney wants to know how to get more referrals. We love ’em, don’t we? They are good for our egos as well as our bank accounts. No matter how many referrals we get we always want more.

So, how do you get more referrals? Mostly, by focusing on three fundamental concepts:

1. Give first

You can get referrals simply because you are good at what you do. Someone needs your help, someone else knows what you do, and the next thing you know, a new client is referred to you. It happens every day.

If you want to get even more referrals, however, you should develop the habit of giving clients more value than they expect or have paid for. Truly serve them. Smother them with attention. Thrill and delight them.

When you do, you invoke the law of reciprocity. Your clients will feel psychologically compelled to reciprocate. That means that not only will they be willing to refer clients, they will often go out of their way to look for them. They owe you. They NEED to reciprocate. And they will.

The same goes for your professional contacts. If you want their referrals, give them referrals first. And look for other ways you can help them. Provide information. Make introductions. Help them solve their problems and achieve their objectives. They too will reciprocate.

But here’s the thing. You cannot give with the expectation of return. You have to give because it is a part of who you are, not the first step in a quid pro quo exchange.

Yes, there will be clients and professional contacts who don’t reciprocate. That’s okay. The more you give, the more you will get, just not necessarily from the people to whom you give.

Call it Karma or The Law of Attraction. When you give, freely and generously, because it makes you feel good to do so, you will attract more referrals. But you will be doubly blessed because you will also experience the joy of giving.

2. Tell people what you want

Make sure your clients and professional contacts know who would be a good referral for you. Educate them about your “ideal client”.

Post articles that describe your ideal client on your website. Link to them in your emails. Print copies and put them in your “new client kit” and in your waiting room.

Be specific about the legal issues and other characteristics of your ideal clients. Describe them by occupation, industry, or background. The more specific you are, the easier it will be for your clients and contacts to recognize a good referral.

Share stories about your ideal clients. Let clients see, in their mind’s eye, what your best clients look like. Every time you share a client success story or case study, not only will people be reminded about the kinds of problems you solve, they will also be reminded to be on the lookout for people like the clients in your stories.

3. Ask for help

Many studies have shown that professionals who ask for referrals, get more referrals.

You can ask directly or indirectly.

Asking directly means speaking to a client or contact and asking, “Who do you know who. . .?” followed by a description of your ideal client. Or, describing your ideal client first and asking people to keep you in mind if they meet someone who fits that description.

Asking indirectly means having someone in your office asking those questions, or, posting that information on your website, in your emails, and in other marketing collateral.

But you don’t have to ask specifically for referrals in order to get referrals. You can ask for other kinds of help.

Ask your clients to refer people to your website, where they can get lots of information about their legal issues and available solutions. Ask them to Like or mention your page, effectively referring that page to their friends and followers. Ask them to forward your report to people they know. Or ask them to invite people to your webinar or seminar.

Ask people to help you, and they will. Especially if you have helped them first.

The Attorney Marketing Formula will help you create a profile of your ideal client. Get the details here.

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Marketing your law practice one hour a week

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If you only have one hour a week for marketing your law practice, I would spend that time on the phone. Here’s how I would break it down:

  • Twenty minutes speaking to clients and former clients. I would call new clients to say thank you (in addition to sending them a thank you card) and current and former clients to see how they are doing. These people put food on your table and are your best source of new business. Speaking to them “off the clock” is a highly leveraged marketing activity.
  • Twenty minutes speaking to referral sources. I would call other professionals I work with, thank them for their recent referrals, look for ways I can do something to help them, and brainstorm ways we can work together to our mutual benefit.
  • Twenty minutes reaching out to other professionals. I would call people I don’t know, to introduce myself, find out what they do, and see if there is a way we could can work together to our mutual benefit.

A law practice is a people business. We talk to people to strengthen our relationships and cultivate new ones. If you can’t meet people face to face, the phone is the next best thing.

In some ways, the phone is even better than face to face because there is no travel time. So, with only one hour a week, I would smile and dial.

Of course if I had two hours a week for marketing, I would use the second hour to have lunch or coffee with people I know and people I want to know.

This shows you how to set up marketing joint ventures with other professionals. 

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Where will your next client come from?

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Check your records. Where did your last twenty clients come from?

It’s important. You need to know because the odds are that’s where your next client will come from.

If most of your clients are coming from ads or search engines or social media, that’s not good. Most of your clients should be coming from referrals.

Nothing wrong with ads or search or social media. But if you’re doing a good job for your clients and you’re building relationships with professionals and other referral sources, at least seventy to eight percent of your new clients should come from referrals.

If your clients aren’t thrilled with your work and the way you treat them, you need to fix that. If you’re not letting clients know that you appreciate their referrals, you need to start. If you aren’t sending referrals and helping to promote your professional contacts, this needs to be a top priority.

Referrals are waiting.

Now, if most of your business does come from referrals, congratulations. But don’t rest on your laurels. You need to figure out how to get even more referrals.

And better referrals.

Better referrals? Yes. Bigger cases, higher paying clients, clients with lots of legal work, and clients who have lots of contacts they can also refer.

Better referrals.

You can get better referrals by continuing to improve on what you’re already doing. Even better service and more value. Not just sending referrals to your professional contacts when they fall in your lap, but actually going out of your way to look for people you can refer or introduce to them.

To get better referrals, you also need to make room for them.

Prune your client list and dismiss clients who aren’t the best. Get rid of the trouble makers, the no-pays and slow-pays. Let go of clients who can’t or won’t pay top dollar. Decline to take the smaller cases.

If you continue to accept less than the best clients, you’re telling the universe that you will settle for less and that’s what you’ll continue to attract.

It’s like cleaning out your closets: if you want new and better, you have to get rid of the old and tattered.

Marketing for smart people: The Attorney Marketing Formula.

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The hidden cost of social media marketing

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Social media marketing isn’t free. You pay with your time.

It takes time to

  • Read incoming tweets, stories, posts, and mentions
  • Reply and/or re-post incoming tweets, stories, posts, and mentions
  • Create or find content to share
  • Create and update your profiles and pages
  • Stay up to date with all the new tools and techniques
  • Try out new apps to manage all of the above
  • Read posts like this one. . .

Whether you do this yourself or you hire others to do it for you, there is a cost to social media marketing.

I’m not saying it’s not worth it. It could very much be worth it. If you spend $1500 a month (your time or someone else’s) and bring in $10,000 a month in new business, that’s a good thing.

But that’s a big “if”.

I don’t think most people get this kind of return on their investment.

If you’re not making a profit on your investment in social media, or you don’t “do” social media marketing because you don’t believe it will be worth it (and you don’t want to spend the time to find out), I have a suggestion.

Keep your social media profiles up to date. Promote your web site content to your social media connections so they can push it to THEIR social media connections. But instead of trying to interact with hundreds or thousands of fans, followers, and connections, instead of “one” (you) to “many,” use social media as a tool for marketing “one to one”.

Use it to find one person who targets the same market you do. Another professional, a business owner or executive, a consultant, a blogger. Someone who would be a good fit.

Learn about them. Approach them. And begin the process of networking with them, the old fashioned way. In case you’ve forgotten, that means talking to them and meeting them for coffee.

Find out what you can do for them and they for you. Networking. One to one.

Marketing is simple. If it wasn’t, you wouldn’t do it. Here’s proof.

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Easy way to get fresh content for your blog or newsletter

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Last night, I hosted a one hour conference call for one of my businesses. There were six speakers, each of whom spoke for a few minutes. My job was to introduce them, let them share their story, and ask a few follow-up questions.

Easy.

We got good feedback on the call. People liked the stories and the information. Told me I did a great job. Hey, I just asked questions. Someone else lined up the guests.

Anyway, if you’re looking for an easy way to get some fresh content for your blog or newsletter, here’s what to do:

  1. Contact one of your referral sources (or a professional you would like as a referral source) and ask if you could interview them for your blog or newsletter.
  2. Jot down five to ten questions, things you think your readers would want to know about the expert’s area of expertise.
  3. Interview them on the phone, in person, or via email. Post the audio or a transcription on your blog or newsletter.

Easy.

Your readers get valuable information from a subject matter expert. You get content for your blog or newsletter. The expert gets exposure to your list.

What’s next? The expert interviews you for their blog or newsletter, of course.

Marketing is easy when you know The Formula.

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How to make sure you never run out of clients

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In my practice, every time I closed a client file I reminded myself that I needed to replace it. My future income depended on it.

Early in my career, this made me nervous. I would look at the void in my file drawer where the active file had been and wonder what I could do to replace it.

At some point, I realized that every client can lead me to at least one new client, and if that’s true, I would never run out of clients.

It’s called, “the power of one”.

Every client can refer at least one new client. If not now, at some point in the future. The clients they can refer can do the same.

Of course this is not always true for every practice area. Not every client can refer, or will. But some clients will refer three clients, or ten clients.

Every client can do something to “replace themselves.” If they don’t know anyone they can refer, they know someone who does. Ask every client for the name of their insurance agent, CPA, or other professional. Ask for an introduction. Ask if you can use their name.

Every client can help you build your contact list. Ask every client to distribute your report, promote your seminar, or forward your email.

Growing your practice by leveraging your relationships with existing clients begins with the belief that what your clients pay you for the work you do is only part of your compensation. In addition to your fee, you expect them to refer at least one client or introduce you to at least one professional contact.

Some attorneys discuss this with new clients when they talk about fees. Some actually put this in their retainer agreement.

No matter what you say, or don’t say, one thing is clear: Attorneys who get more referrals expect their clients to refer.

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Attorney-to-attorney referrals video replay: learn how to “mine your practice for gold”

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This morning, I participated in a video discussion about attorney-to-attorney referrals. The featured guest was Los Angeles personal injury attorney, Lowell Steiger, who maintains a popular attorney referral Facebook group. Our host was attorney Mitch Jackson, who hosts a variety of interviews of interest to attorneys on his Spreecast Channel.

We started off discussing how attorneys can dip into their client database to find cases they can refer to other attorneys. We talked about the mechanics of making those referrals, how to protect your referral fees, and how to make sure secondary referrals from your clients come back to you.

In addition, we talked about referrals from clients and other professionals, and shared other tips for getting more referral.

Got to this page to watch the  replay of, “Mining Your Practice For Gold”. I’d love to hear your comments about the interview. Please post them on the blog.

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