What would Steve do?

January 22, 2013 by
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I was reading an article remembering Steve Jobs more than a year after his passing. The author provides “Ten Life Lessons” from Mr. Jobs that we can all learn from and apply in our lives. A lesson like, “You don’t beat the competition at their game. You redefine the game,” reminds me that Steve Jobs was an incredible leader. He defined the future, where things should go, and then he took us there.

Jobs thought differently, and he encouraged us to do the same. Even Apple’s advertising at one time encouraged us to do so. So when you’re faced with a seemingly insurmountable problem or you’re looking to redefine your game, ask yourself, “What would Steve do?”

If you’re having an issue with one of your employees who isn’t doing his or her job, you might ordinarily give them some time to see the light, offer some additional training, or have a heart to heart talk. If you ask yourself, “What would Steve do?” however, you might berate them and/or fire them on the spot. The lesson, “Don’t tolerate bozos around you,” confirms what most people know about Steve’s lack of patience with under-performing employees.

Am I saying you should chew out your employee? No. But you should consider why Steve would have. It might serve to warn you that the problem is potentially more serious than you think. The employee might improve, but they also might do irreparable harm if your other employees see them getting away with less than excellent performance.

Thank you, Steve, for reminding me to think about the problem from a different perspective.

One of the benefits of reading biographies about successful people, in business, sports, politics, and other fields outside of our own, is that they allow us to see our problems through different eyes, and thereby, find solutions we might otherwise never find. Albert Einstein said, “No problem can be solved from the same level of consciousness that created it.”

Einstein also said, “Imagination is more important than knowledge,” so use your imagination for a moment and think about this: If Apple had acquired your law practice, what would Steve Jobs have told you to change?

Steve never read The Attorney Marketing Formula, but I imagine he would approve.

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Filed Under: Law office management, Personal development Tagged With: , , ,

What did I do to piss you off?

January 15, 2013 by
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We’ve had the same gardener for the last eight or ten years and we’re very friendly. Last week, out of the blue, something was different. My wife greeted him as usual but got little more than a grunt in return.

My wife was puzzled. Marcos is usually very talkative and engaging. Now, he wouldn’t even look her in the eye.

My wife thought she might have said something that angered him. Maybe he was disappointed with his Christmas bonus. Whatever it was, she’s been on edge all week, knowing that this morning she might have to have it out with him.

He’s here now. My wife just came back in the house. She talked to Marcos and he was his usual jolly self. No problems. Everything is fine.

Last week? He was probably just having a bad day. Or didn’t feel well. Whatever it was, he’s over it now.

But here’s the thing–when you’re having a bad day, you can’t let your customer know it. Especially if you make the customer think she may have something to do with it.

How about you? Do you let your clients know it when you’re having a bad day? If you can’t hide it when you’re in a bad mood (or worse), you shouldn’t talk to clients. Have someone else do it until you recover.

But here’s the other thing–you can’t let your employees see you like that either. You may think that because you pay them you can let your guard down. Not a good idea.

Your employees need to see you at your best. It’s not fair to saddle them with your burdens. If you’re having an off day, it’s okay to let them know, maybe ask for some time, but even if they know it has nothing to do with them, nobody wants to be around Mr. Grumpy Pants all the time.

Putting on a pleasant face comes naturally to my wife. If she’s upset about something or having a bad day, you would never know it. When she went to talk to Marcos this morning, he never knew there had been an issue.

Me? I have a harder time hiding it. That’s why I did my best to hire naturally upbeat people. Then I married one of them.

Get more clients and increase your income. Click here to find out how.

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Filed Under: Client relations, Law office management, Personal development Tagged With:

Don’t make me come over there and S.W.O.T. you!

January 14, 2013 by
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Relax. I’m not going to hit you.

S.W.O.T. is simply a tool to help you with your marketing. It’s an analysis of your Strengths, Weakness, Opportunities, and Threats. It can give you a clearer picture of where you are and help you get where you want to go.

Before you create a plan of any kind, it’s important to know what you’ve got to work with. Your current reality.

So you sit down with pen and paper or spreadsheet or text editor and you make a list. You can do this for just marketing or for all aspects of your practice.

Start with your STRENGTHS and WEAKNESSES:

  • Knowledge (Legal, marketing, market data, trends)
  • Skills (Trial, writing, closing the sale, presenting, negotiating)
  • Habits (15 minutes of marketing every week day, personal thank you letters to all new clients)
  • Assets (Contacts, marketing documents, lists, personnel, testimonials, reputation, location)
  • And so on

Your web site might be a weakness or a strength. Or it might be a strength in some areas (i.e., great content) and a weakness in others (i.e., low or low quality traffic). If you advertise, the low rates you have negotiated might be a strength but your copy might be a weakness.

Start recording everything you can think of. What you’re good at and what you need to improve. Talk to your staff, your clients, and other lawyers who know your practice and see what they think. You may be taking for granted something about yourself that is a strength. And, let’s face it, third parties almost always see our weaknesses more clearly than we do.

Next, make a list of OPPORTUNITIES. To some extent, these are derivative of your strengths and weakness. A weakness you want to eliminate, for example, is an opportunity to improve results in that area. Capitalizing on a strength is an opportunity to compound results.

Other opportunities might include contacts you have not yet followed up with, creating a new seminar, or joining a networking group.

Finally, write down any THREATS. If you depend on advertising and another firm is dominating the airways with their ads, this could be considered a threat. If one of your big clients might be thinking of hiring another firm, that is obviously a threat to your income. Anything that poses a challenge and could lead to loss should be identified and added to your list.

Now you have a snapshot of your current reality, and a list of projects to work on this year.

This will help create a marketing plan that really works.

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Filed Under: Goal Setting, Law office management, Marketing legal services, Marketing Plan, Personal development Tagged With: ,

Law practice development tools: sports, museums, and hip hop

January 8, 2013 by
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I read a lot about marketing and productivity. That’s my field and I need to keep up. Most of what I read, however, is cumulative: things I know, things I already do and teach. There are occasional new twists on old ideas and changes in technology keep things fresh and interesting. But by and large, when you are an expert, unless you are doing original research, you already know what there is to know.

If you’ve been practicing for more than a few years, you may feel the same way about your area of expertise. Still, we read. There is always something new, something we can learn. But if we only read in our areas of expertise, eventually, we get stale.

I get some of my best ideas from reading about things that have nothing to do with marketing or the law. I read blogs and magazines and listen to radio. I talk to people in different fields. I pay attention to what’s going on in my neighborhood and in world politics. I’m not interested in sports but I know that Alabama just clobbered Notre Dame. I’ve never listened to Justin Bieber or One Direction but I know who they are.

I encourage you to read broadly, outside your field. Keep your eyes and ears open to what is going on around you, in sports and pop culture. Study history and economics. Listen to TED talks on science and psychology.

Alfred Whitehead, said, “Novel ideas are more apt to spring from an unusual assortment of knowledge – not necessarily from vast knowledge, but from a thorough conception of the methods and ideas of distinct lines of thought.”

The more diversity you have in your knowledge, the more ideas you will have and the more interesting you will be in conversation, in writing and speaking, and as a lawyer doing your job.

Would you like to earn more than you ever thought possible? Click here to find out how.

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Filed Under: Communication, Marketing legal services, Personal development, Presentations, Public Speaking, Writing

What’s the one thing you most want to accomplish this year?

January 2, 2013 by
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Just finished taking down the outside Christmas lights. Tis’ no longer the season.

Onward.

So, what’s next? You’re probably wondering that yourself.

You’ve got all these ideas and plans and goals for the new year but you’re overwhelmed. Too many options. Or, you don’t have any ideas, you just know you want things to improve but you don’t know how.

I know, it’s frustrating. But help is on the way. (Puts on cape and tights. . .).

First, relax. Take a deep breath and let it out. Everything is going to be okay.

Now, go for a long walk or a longer drive. I get some of my best ideas when I do that. It helps me think, or rather not think, and that’s when the most important thoughts bubble to the surface. Bring a digital recorder or smart phone app so you can record your pearls of wisdom.

Ask yourself this question: “If I could only accomplish one reasonably big goal this year, what would it be?”

It may be hard to choose only one goal, but you can do it. Pretend you’re Aladdin asking the Genie for one wish, what would it be? (No fair asking for ten more wishes. The Genie has counsel, too.)

I know you probably have lots of goals but if you think about it, most of them are sub-goals of another goal. If one of your goals is to launch or expand a web site or blog this year (an excellent goal, by the way), that’s probably tied into a bigger goal, that of increasing your income.

So let’s say your “one big goal” this year is to double your revenue. The web site is one of the ways you’ll do that.

There are lots of “rules” for writing effective goals, but here’s all you need to know for now: On January 2, 2014, if I ask you, ‘Did you reach your goal for 2013,’ you’ll be able to answer yes or no. You reached it or you did not.

With me? Good.

When you know the “one thing” you most want to accomplish this year, write it down.

Next, it’s idea time.

Grab a notebook or open a digital file and start brainstorming. Write down everything that comes to mind. Everything you can think of that might move you forward towards your one big goal. Edit nothing, eliminate nothing, write it all down. And if you already have an idea file or notebook, add the contents to this one.

It may take you a day or two to do this. That’s fine. In fact, this is something you should always be doing because there are always new ideas and new context.

Okay, so you have a goal and you have a bunch of ideas. What’s next?

Pick something. Just one thing from your list, something you can start today and finish today. It doesn’t matter what it is, just pick something and do it.

Tomorrow, I’ll ask you if you did it. I want you to be able to say, “Yes I did, thanks for asking”.

It feels good completing things and crossing them off your list. It feels good because when you accomplish things, a chemical reaction is triggered in the pleasure center of your brain. The more you accomplish (and the bigger the accomplishment) the bigger the “rush”.

Kinda like when you found out you passed the Bar exam.

You want to develop the habit of starting and completing tasks. Big ones and little ones. The more you do, the more you will want to do. In time, you’ll be addicted to that feeling. You’ll crave it, and as you satisfy that craving, you’ll get more and more done.

Nice, huh?

At some point, you’ll choose more important tasks and projects. (A project is something that takes more than one step.) You should work on no more than five or ten projects at any one time, by the way. Some will be long term, some will take you a few days, and some will wait.

The point of this isn’t to do it right, it’s to get started. You do that by knowing where you want to go and always keeping that in front of you. Like the destination on a map. “Here’s where I’m going.”

You take a step in the direction of your destination. Then another. Along the way, you cross off things you have done and eliminate those you have decided you’re not going to do (or do right now). It is a journey and there may be many detours along the way. As long as you know your destination, you can always get back on the road.

Your route (plan) may change. In fact, the plan you write today will almost never be the plan that gets you to your destination. Things change and so will your plan. That’s okay. Keep moving forward.

For growing your practice, I suggest you use the marketing plan module in The Attorney Marketing Formula. It will help you focus and help you get started.

You don’t need to figure out everything in advance. You just need to get started. Today would be a good day to do that.

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Filed Under: Goal Setting, Marketing Plan, Personal development, Productivity Tagged With: , , , , , , , , , , , , ,

Do you know what your client knows?

December 28, 2012 by
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When I opened my first law office shortly after law school, I volunteered one day a week at a legal clinic. I got some experience dealing with real people and I got a few paying clients.

Most of those clients were family law related. I had filed a few uncontested divorces but knew nothing about the grittier aspects of family law. A friend of mine from law school was also working there and I told him I thought I was in over my head. He told me not to worry, the clients would point me in the right direction.

The clinic’s clients were poor, mostly women, and mostly those who had suffered through bad marriages and abusive husbands. They had first hand knowledge of the concept of “domestic violence”. They knew what it meant to get a restraining order. They knew what they had to prove because they had either gone through the process before or they knew women who had. Sure enough, they pointed me in the right direction. In fact, many of them brought the correct court forms with them.

I learned a lesson that day. I learned to never assume anything about what my client did or did not know. True, most clients don’t know what we lawyers do, but some do.

Today, because of the Internet, many prospective clients know a lot about the law. They read articles and blog posts. They chat with others in forums. They watch or listen to seminars. When you talk to them, it is dangerous to assume that they don’t know anything. But it is equally dangerous to assume that they do.

The best course is to make no assumptions. Ask questions and find out what they know:

  • Do you have any experience with this issue?
  • Have you talked to any other attorneys about this?
  • Is this your first claim?
  • What are you looking to accomplish?

Listen to their answers. Listen to their questions. Also, pay attention to what they don’t say and don’t ask.

Many prospective clients today have incorrect or incomplete information. They think they know the way things are and their expectations are based on what they “know”. This is when you have to be especially careful. You have to help them understand the ways things really are without making them look bad or feel embarrassed.

On the other hand, sometimes clients know things we don’t know. They’ve lived with an issue longer, dug a little deeper, found the loopholes. We must never assume that because we went to law school and they didn’t that we are right and they are wrong. If they can point you in the right direction, let them.

Never make assumptions about what your clients know. Or about what you know.

If you want to earn more in the new year, I can help you. Start here.

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Filed Under: Client relations, Communication, Personal development

Do your clients know your dirty little secrets?

December 17, 2012 by
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Do your clients know the real you? Probably not. They might get nervous if they heard what you think about certain things or they knew what you do when you’re not at work. They might think less of your abilities as an attorney if they knew how much you don’t know. They might not hire you again if they knew how lucky you were the last time you represented them.

We all put on our best faces for our clients, our colleagues, and our neighbors. Everything is great. It couldn’t be better. Yeah, we’re really busy.

We never let them see us sweat.

Kurt Cobain said, “I’d rather be hated for who I am, than loved for who I am not.” Does this mean we should all be brutally honest about who we really are? No. Of course not. We’re professionals, not rock stars, and we’d never get away with it.

But then maybe Cobain didn’t get away with it either. If the point of being “who you are” is that you’ll be happier if you do, then clearly, Cobain didn’t get away with it. If he had been happy, he wouldn’t have checked out so early.

So keep up the facade. Don’t post that photo on Facebook (you know the one I mean) and don’t tell people what you really think about them, even when they ask.

We do a lot of pretending as lawyers. It’s part of the job. Our clients want to hire a successful lawyer, not someone who is struggling to figure things out. We must project confidence even if we don’t have a clue about what to do next.

But maybe it would be okay to let people see you cry once in awhile. Or to share your love for show tunes or The Three Stooges. Maybe what you think is embarrassing or inconsistent with the “stone cold” image of an attorney is just the thing that people will love most about you.

And if not, that’s okay. You can be massively successful even when a lot of people don’t like who you really are. Maybe because of it.

If someone thinks I’m a dork because I like The Three Stooges, I don’t let it bother me. I just poke them in the eye.

Are you embarrassed about your marketing? Don’t be. Get help here.

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Filed Under: Career satisfaction, Image, Personal development Tagged With: ,

Here’s why you’re NOT getting things done

December 12, 2012 by
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Apparently, there’s an art to creating a to-do list. And because most of us aren’t practitioners of that art, we fail to do the things we put on our lists. So says blogger Janet Choi, who shares some telling statistics from her company’s internal survey in, “How to Master the Art of To-do Lists by Understanding Why They Fail”:

  • 41% of to­-do items were never completed.
  • 50% of completed to-­do items are done within a day.
  • 18% of completed to­-do items are done within an hour.
  • 10% of completed to­-do items are done within a minute.
  • 15% of dones started as to-do items.

“In other words,” she says, “people aren’t that great at completing their to-do tasks; tasks that do get completed are done quickly; and tasks that are reported as done don’t correlate with planned to-do tasks.”

Choi says one of the reasons we aren’t good at getting things done is that we have too many to-do’s on our lists. She might have something there. On my list (in Evernote) I currently have 14 notes tagged “Now” and 385 tagged “Next”. This doesn’t include “Someday” (177) or items tagged “Read/Review” (583). A lot, but I’m not concerned. As long as I get my three or four “MITs” (“Most Important Tasks”) for the day done, I’m good. Choi agrees. She suggests looking at that big list of tasks and choosing, “the most important, pressing or interesting ones to work on, big and small.”

As for why only “15% of dones started as to-do items,” Choi attributes this to our lack of skill (discipline?) in creating task lists, and because of the unpredictability of our daily lives. Stuff happens, emails and phone calls cry out for our attention, things don’t turn out the way we expected. Those may be the reasons, but in my opinion, they aren’t good reasons for not doing important tasks, and those are always planned.

Yes, the unpredictable happens, and we must allow for that in our daily planning. But it should not dominate our day. No more than 25-30% of our time should be left open for the “unplanned,” not 85%. Most of our day should be spent getting important things done, the ones that move us towards our vision of the future we want to create. If you don’t plan your future, you can’t expect to wind up where you want to go.

Choi says we should be more specific in our planning, and I agree. It’s easier to know when something is done if it is well defined from the beginning. This is especially important to remember for those of us who do anything relatively open-ended like research or writing. I remember pulling all-nighters in school and also as a lawyer, writing briefs and preparing for trial, and not knowing when I was done because you can always do more.

Which leads me to my favorite reference in the post, dealing with deadlines. Choi references a behavioral study most of us will recognize as the basis for Parkinson’s Law: “The study found that students who had longer to finish three papers performed worse than those who had externally-imposed or self-imposed deadlines that were evenly spaced and earlier. . . The more time you give yourself to finish something, the less likely it is that you will finish in that time frame.”

How do you know that brief you’re working on is done? When it’s 4:00 pm and it has to filed today by 5.

The Attorney Marketing Formula comes with a bonus module that helps you create a marketing plan that really works. Get it and get ready for the new year.

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Filed Under: Personal development, Productivity, Time Management Tagged With: , , ,

I know you’re busy, but are you happy?

December 7, 2012 by
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Some people’s lives are incredibly busy. They have a job and a business. Or two businesses.

They have a husband or wife, kids, and large extended families. They take great vacations and love planning them. They have several hobbies they love, love, love. They exercise every day.

They are handy around the house and like decorating, cooking, or gardening. Or all three. They create their own Christmas cards and include a personal note in every one. They are active in their church, home owner’s association, and PTA. They are a Cub Scout leader. They post every day on Facebook, Twitter, Pinterest, and their personal blog. And oh yeah, they’re also writing a book.

If this is you, I have to ask, “How do you do it?” How do you cram so much into your life?

You must know that most people aren’t like you. Most people can’t do everything you do. I’m one of them. Just thinking about your day makes me sleepy.

Oh, I do admire you. You’re amazing. I just don’t want to be like you. But then, you probably don’t want to be like me.

My life is much simpler. Even when I was putting in long hours in my practice and our daughter was young and there was dance and piano and sports, my life was a cake walk compared to yours. My wife and I were busy (by our standards), but more importantly, we were happy.

And today, we’re even less busy, but just as happy.

Being busy means different things to different people but being busy isn’t what’s important. If you’re surrounded by people you care about and do work that makes a difference, that’s what counts.

Tonight, when your head hits the pillow and you think about your day, don’t ask yourself if you did enough, ask yourself if you’re happy. If you are, great! Have a nice sleep. If not, ask yourself what you need to change. It could be something big, like a new career or a new spouse. More likely, you’re simply trying to do too much.

Want to be busier with more work? Get The Attorney Marketing Formula.

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Filed Under: Personal development, Productivity, success, Time Management Tagged With:

What percentage of your income do you re-invest in your law practice?

November 20, 2012 by
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I started my law practice with a few thousand dollars for rent, furniture, stationery, and a typewriter. It was a drop in the bucket compared to what I spent over the years to grow and expand that practice.

Like any business, I took a percentage of net income and re-invested it. A bigger office, more employees, marketing. How about you? How much do you re-invest in your practice, and in what are you investing?

  • CLE
  • Law library, form files
  • Technology, equipment, furnishings
  • Employees/outsourced help
  • Employee training
  • Human Resources
  • Web site/blog
  • Marketing/Client Relations
  • Advertising
  • Personal development/training
  • Risk management/insurance/compliance
  • Office management/HR
  • Bookkeeping, billing, accounting, collections
  • Investments/retirement planning

A law practice is a business. If you don’t re-invest in your business to stimulate and support its growth, your business will decay and eventually die.

Some of these categories are more important than others, and deserve a bigger investment of your time and money. One of these categories, however, is much more important than the others.

Which category do you think I would say is number one?

Nope, marketing is second. Number one is personal development. If you get that right, you will understand the vital role that marketing plays, you will commit to making it a priority, and you will get better results. You’ll also do a better job of handling all of the other categories.

Growing your practice starts with growing yourself.

If you’re ready to make marketing a priority, you need to master the six key strategies in The Attorney Marketing Formula.

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Filed Under: Law office management, Marketing legal services, Personal development
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