Charging clients more because you are worth more

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I heard from an attorney who says he gets tongue tied speaking with prospective clients about fees and tends to lean towards charging less. Even then, he’s afraid they will think he charges too much.

I told him to write out what he would say to them if he was confident about his fees–why he charges what he does, the benefits he offers, why he’s worth more than other lawyers, and so on.

Write it, read it, contemplate it. And then post it, or a version thereof, on your website so that prospective clients will be able to read it before they ever speak to you. They will understand that you charge a bit more but you’re worth it.

You might want to try this, too. Write down all that you do for your clients, from soup to nuts. Write down all the little things you do to make their experience with you as comfortable as possible. Write down all of the things you do to help them achieve a successful outcome.

You don’t have to post all of this on your site but you do need to see the value in what you do. You need to understand why you are worth more.

But what if you don’t believe you are worth more?

Then you have work to do. Because if you want to charge higher fees than you currently charge, if you want to charge more than other lawyers charge, you have to believe that you are worth more.

If you believe it, you won’t have any trouble talking about fees. You will do it confidently. It is a selling point for you. You want clients to know that when they hire you they get incredible value for what they pay.

Charging clients more comes down to believing you are worth more.

But keep in mind that when it comes to something as abstract as fees for professional services, value is relative and perception is everything. You’re worth what clients are willing to pay and you’re willing to accept.

No more and no less.

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Can you be successful doing work you don’t love?

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Can you be successful doing work you don’t love? If you define success in material terms, I think you can. But success is not just about money. To be truly successful, you have to be happy.

And here’s the thing. When you are happy, when you love your work, financial success is much easier to achieve.

You don’t have to push yourself to get up early. Mondays are your favorite day of the week. You can’t wait until your next speaking engagement, trial, or networking event.

When you love what you do, the work is almost effortless. Problems seem smaller and easier to resolve. You don’t have to work hard to find clients, you attract them, in droves.

When you love what you do, you are happy, and when you are happy, you love what you do.

What if you don’t love your work? What if it’s just okay?

You eliminate or marginalize the things you don’t like and do more of the things you enjoy.

You can delegate, outsource, and partner. You can change practice areas, client types, and target markets. You can get rid of the marketing techniques that make your stomach churn and replace them with things that come naturally.

You can also give it time. You may learn to love your work eventually. As you hear sad stories about friends who have lost their jobs and can’t find any work, for example, you might start appreciating things you previously took for granted.

Or you might see your current situation as a stepping stone to something else.

Whatever you do, make sure you don’t dwell on the negative aspects of your work. Focus on the things that make you feel good.

Think about the things that are going well and come easily to you. Think about your accomplishments and victories. Think about how good it is that you are paying your bills and that you have the time and space to turn an okay situation into something great.

Focus on the things that make you happy in your work because what you focus on grows.

Success is easier when you have a plan. 

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Too much of a good thing is AWESOME!

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Indulge yourself. Throw caution to the wind. Eat the whole thing. Buy the one you want.

You’ve earned it. You can afford it. You want to do it, so do it.

Go on a bender once in a while. Spend more than you think you should. Pig out, goof off, go blow off some steam.

You won’t die from eating too much today. Neither will you go broke from a one-time purchase. It’s what you spend or eat or do EVERY day that counts.

So after you have a crazy day or a crazy moment, get back to work. Don’t make binging a habit, unless you’re binging on good books. Even then, you have work to do and too much of a good thing could be too much.

You’ll have another binge day at some point. You might even plan it. And look forward to it. Of course it’s more fun when it’s spontaneous, as in, “Screw it, I’m not going to work today, I’m going shopping!”

Mini-splurges are also fun. Go to a nice restaurant this weekend instead of the usual place. Leave work early one day a week. Stay in bed an extra hour on Sunday.

If you’re like me, knowing that you could indulge yourself feels good, even if you don’t do it.

I’m not going to buy the laptop I really want (but don’t need), but it feels great knowing that I could.

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Another technique for improving your writing you won’t want to do

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Yesterday, I told you about a technique for improving your writing. I told you that I dramatically improved my writing by hand copying other people’s writing that I admired and wanted to emulate. Today, I want to share something else I did that elevated my writing to an even higher level.

Behold:

Every morning without fail, I rolled out of bed, grabbed a spiral notebook and pen, and wrote for twenty minutes.

Some would call this journaling, but that implies that I had something to say that I wanted to capture on paper. Instead, what I did was “free write”.

There are two rules to free writing.

First rule: write whatever comes into your mind, no matter how silly or meaningless. Write gibberish if that’s what comes. Write, “I don’t know what to write,” if you don’t know what to write. Write a list of words that have no connection to each other, or write the same word over and over, until your mind coughs up something else.

Which leads to the second rule: don’t stop. Keep your hand moving for twenty minutes and don’t stop for any reason.

So, what happens when you do this? At first, not much. You write a lot of useless junk and your hand gets really tired. Eventually, however, two things happen.

One thing that happens is that you start writing cogent thoughts about important things. Your writing taps into your subconscious mind and reveals your deepest beliefs and feelings, long forgotten memories, and amazingly valuable ideas you can use in your business and personal life.

Free writing becomes a kind of self-examination. It is cathartic and therapeutic. You write your way through problems and find solutions. At times, it is frightening, but ultimately, it is liberating. At first, your writing might reveal feelings of inadequacy, guilt, or pain. After a few weeks or a few months, you start feeling better about yourself and get really clear about your future.

Fun times.

The second thing that happens with free writing (when you do it long enough) is that you become a better writer. Your practice of writing daily (and freely) eventually clears away the warts and blemishes that disguise your writing and protect you from revealing your true self.

You start writing plainly and clearly. Your writing has energy and emotion. Writing is fun, and faster, because you are primarily talking on paper.

If you do this, do it first thing in the morning, before coffee, before you are fully awake. Your adult brain will be tired and put up less resistance, allowing your inner child’s brain to be heard.

Don’t show your writing to anyone. It’s just for you, at least for now. But don’t read what you write, at least for several months. Reading your insane scribbles might frighten and inhibit you.

How long should you do this? As long as it takes. Three months, six months, a year, a lifetime. You don’t have to figure that out right now. Just start, have fun with it, and trust that when you come out on the other side, you will be a better writer. Because you will.

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Sometimes, the best way to handle a problem is to ignore it

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You’ve got a problem and you’re searching for a solution. Or you know what to do but don’t have time to do it.

Fear not. Sometimes, the best way to handle a problem is to ignore it.

The problem may go away by itself. Or turn out to cause damages that are relatively minor. Or manageable. Or covered by insurance.

It’s all relative, isn’t it?

Some problems are big and hairy. Others, not so much.

Before you start looking for solutions to a problem, make sure the problem is something that truly needs fixing.

Here are some questions to ask yourself:

  • Why is this a problem?
  • What are the benefits of fixing the problem?
  • What’s the worst that can happen if I don’t fix it?
  • If the worst case scenario occurs, can I afford the consequences?
  • What are the costs of fixing the problem?
  • Can I ignore the problem for now and fix it later?
  • Can I fix part of the problem now and fix the rest later (or ignore the rest)?
  • Can I delegate some or all of work needed to fix the problem?

You may find that the problem isn’t as bad as you thought. You may conclude that your time is better spent fixing a different problem, or tackling an opportunity that promises bigger benefits.

You don’t have to fix every problem. Sometimes, the best way to handle a problem is to ignore it.

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What’s on your bucket list?

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What are you not doing because it’s too risky, too expensive, or takes too much time?

What are you not doing because you are afraid?

We all have them. Things we would love to do but talk ourselves out of doing. Or postpone until it’s too late.

I’m too old. I’m not good enough. It would take too long.

But do them we must.

Mark Twain said, “Twenty years from now you will be more disappointed by the things that you didn’t do than by the ones you did so.”

What’s on your bucket list? What do you want to do at least once before time runs out?

Something fun? Something daring? Something you’ve always wanted to try?

Pick something and do it now. Don’t wait until the time is right. Don’t avoid doing it because it is difficult. Jim Rohn said, “There are two types of pain you will go through in life, the pain of discipline and the pain of regret. Discipline weighs ounces while regret weighs tons.”

It’s okay to be afraid. It’s okay if you don’t know how. You’ll figure it out. “Leap, and the net will appear,” said John Burroughs.

Start with something small if you want. Then do something bigger. Make “trying new things” a habit, until you find yourself doing great things, things you’ve always wanted to do.

Twenty years from now, look me up and tell me all about it. Tell me how your life changed because you took a chance.

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What to do when you don’t feel like working

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It happens. You look at your calendar and your list of tasks for the day and you don’t want to do any of it. You don’t want to work, you don’t want to talk to anyone, you want to take the day off.

But you’ve got obligations. You have work to do and bills to pay. You can’t abandon your responsibilities.

Yes you can. It’s just one day. The work will still be there tomorrow.

Give in to your whim and take the day off. Sneak off to the movies or to the mall. Go sit in a coffee shop and read. Get back in your jammies and order in.

When you come back tomorrow, batteries recharged, you’ll plow through the work and get it done.

Before you take off, have someone contact your appointments and re-schedule them. And go through your task list for the day and prioritize everything so that when you return you can jump right in and knock out the most important tasks first.

But here’s the thing. Sometimes, giving yourself permission to take the day off is all you really need, not the actual time off. Knowing that you could play hooky provides the relief you sought. Once you have it, you realize that the work isn’t so bad and you’re ready to get back to it.

Remind yourself that you’re in charge. Even if you work for someone else, even if you have demanding clients, with demanding deadlines, you’re the boss. It’s your life and you get to decide how to run it.

If you really need a break, take it. Don’t feel guilty about it, do it. And enjoy yourself. You’ll be glad you did.

What’s that? You want to know what to do if tomorrow you still don’t feel like working? Don’t ask me. I’m taking the rest of the day off.

Get more clients and increase your income. Get The Formula.

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What will your clients want from you ten years from now?

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Amazon CEO Jeff Bezos says that if you want to build a successful, sustainable business, don’t ask yourself what could change in the next ten years that could affect your company. Ask what won’t change, and then put all your energy and effort into that.

Bezos knew that Amazon’s customers will always want low prices and quick delivery and he invested heavily in the infrastructure and systems that allow him to provide these. He sacrificed short term profits to build something great for the long term. “When you have something that you know is true, even over the long term, you can afford to put a lot of energy into it,” he said.

What should you invest in? What do your clients want today that they will still want ten years from now?

Well, more than anything, your clients buy “you”. So invest time and energy in becoming the best you can be. Invest in your skills, your knowledge, and your ability to communicate.

Work on your writing, speaking, and selling skills. Work on becoming a better manager and a better leader. Invest as much as 25% of your time in personal and professional development.

There are other things clients want from you, related to your specific practice area(s), services, and client types. Figure out what those are and invest in them, too. If you find that your clients really want services performed quickly, for example, focus your energy on finding ways to do that.

But mostly, focus on making the best you possible so you can attract the best clients possible.

If you want to learn how to differentiate yourself from other lawyers, get The Formula

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Happy people don’t become terrorists

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If more people in the world were happy, there would be less murder and mayhem and more peace and prosperity.

If more people were happy, the world would be a better place.

A happy world starts with happy people. It starts with you and me. We have a duty to the world, to our families, and to ourselves, to be happy. To infect our neighbors with our happiness, so they can do the same.

Let’s create a worldwide epidemic of happiness, shall we?

And so we have a plan. Our ongoing task is to find happiness in everything we do. To look at and think about things that make us happy, and avoid things that don’t.

Indeed, our thoughts are the only way to become happy. Dale Carnegie said, “It isn’t what you have, or who you are, or where you are, or what you are doing that makes you happy or unhappy. It is what you think about.”

If you’re not happy, change your thoughts. Stop thinking about what’s missing or wrong and start thinking about what could be.

When you see evil, recognize it and call it out. Protect yourself from it and take action to defeat it. But don’t dwell on it. Don’t let it consume you. Don’t let it stop you from being happy.

Over the years, I have become quite good at compartmentalizing my thoughts. If a negative thought enters my mind, or when I hear someone say something negative, I say “cancel” and let go of any emotions attached to it. For good measure, I often replace that negative thought with its positive counterpart.

We become what we think about. I want to make sure I think about what I want, not what I don’t want, and what I want is to be happy.

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Why you don’t have time for marketing

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You know that you should be marketing your legal servicees. You tell yourself, “I don’t have the time,” so you don’t.

The thing is, you don’t have the time because you tell yourself you don’t.

Every time you repeat to yourself (or anyone) that you don’t have the time, or you’re too busy to do something, you close the door on the subject. You do the same thing when you say, “I don’t know how,” or “I don’t know where to begin.”

Maybe you don’t want to do it. You don’t want to write content, network, or engage people on social media. You don’t want to make videos or advertise or do seminars. If you don’t want to do something, that’s okay. You don’t have to.

But if you want to do something, and you honestly think you don’t have time to do it (or to learn how to do it), you’re not going to find the time until you change your rhetoric.

Instead of declaring that you don’t have the time, case closed, turn the thought into a question. Don’t say, “I don’t have the time,” say, “How can I find the time?” In so doing, you will command your subconscious mind to find answers for you.

Ask, “How can I find the time to market my services?” Ask that question several times throughout the day. Do it for a week or a month. Before you know it, you’ll find yourself with more than enough time. (NB: I am told this works best when you ask the question out loud.)

It works the same way for anything you want or any problem you want to solve.

How can I earn more money this year? How can I lose twenty pounds without going to the gym? How can I improve my relationship with [whoever]?

Ask “how,” “what,” “where,” and “who” questions. Who can I ask? Where can I find? What are my options for getting? Questions like these frame the issue in a way that pre-supposes there are solutions, making it more likely that those solutions will be found.

Avoid “why” questions, which usually reinforce the problem. If you ask, “Why don’t I have the time?” your subconscious will find all the reasons, real or imagined, and justify your belief that you don’t have time.

You have the time. You can get what you want. Don’t shut the door on things you want but think you can’t have. Ask questions that lead to solutions.

Ask and it will be given; seek and you will find.

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