Why some attorneys earn more than you do

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With my CLE compliance deadline approaching (I finshed, thanks for asking), I’m being inundated with emails offering all manor of courses. I noticed that some companies charge much more than others. In fact, prices are all over the place. I could get all 25 credits for $299 or for $60. Are one company’s courses five times better than another’s? Probably not.

So why would attorneys pay more for something they could easily get for less?

Because some companies are well known to them and have good reputations. Lawyers will order from a familiar company because it’s safe. They don’t need to check them out. Click, order, done. They may realize they are paying more but the convenience and peace of mind are worth it.

I’m sure some attorneys equate a higher price with higher quality. They assume that by paying more they’re getting better courses. Or conversely, that if they pay a low price they will get inferior quality.

Other attorneys simply don’t want to take the time to shop around. They’re busy.

Still others never considered looking at anything else. They simply order from the company they ordered from the last time. They are a satisfied customer. When they get an email from “their company,” they just order.

Make sense?

Well guess what? The same things are true for buying legal services. People will pay more to hire an attorney who is well known to them or who comes through a referral. They will pay more to attorneys who make it easy and convenient to hire them. They will pay more because they believe they are getting more value than they would get from a “cheaper” attorney.

Yes, some clients shop price. You don’t want them. You want the low-hanging fruit, the clients who are willing to pay more for intangibles that are important to them.

And that’s why some attorneys earn more than you do for the same services.

Want to get paid more? Get the Check: Stress-Free Legal Billing and Collection shows you how.

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The second best source of new clients

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According to a study of online marketing metrics, the best source of new clients (customers) is through generic search engine traffic. Nothing else comes close.

You probably knew that.

What you may find surprising is what’s number two. According to the study, it’s email, which is 40 times more effective than Facebook and Twitter.

So, if you aren’t leveraging generic search engine traffic by creating and posting quality content online, you’re missing out big time. Prospective clients go to search engines looking for information about their legal situation, the available solutions, and for lawyers who can help them. Post information that answers their questions and provides those solutions and they will find you.

You don’t need to hire a team of experts. You don’t need to spend a lot of time. Once a week or so, write 300 to 500 words about something prospective clients want to know and might go looking for and post it.

Make sure you use keywords in the title and body of your post and follow a few other best practice to tell Uncle Google and his cousins what your post is about. Remember, search engines want to help their customers find what they’re looking for. Write and post that content and they’ll help you find prospective clients.

Now, not everyone who finds your website and reads your content is ready to hire you right away. In fact, you have to assume that most visitors to your website aren’t ready. In a few days or a few months, or perhaps a few years, when they are ready (or know someone who is), they probably won’t remember you. There’s a good chance they’ll wind up on some other lawyer’s website.

Unless. . . you stay in touch with them . . through email. . . the second best source of new clients online.

Your website needs to collect visitor’s email addresses. If it does not, you’re losing business. Probably a lot of business. Even if you practice in an area where most people make a hiring decision quickly like personal injury or criminal defense, because some clients wait and some clients are unhappy with the first attorney they hire.

Offer your visitors something free as an incentive to sign up for your email list. A report, checklist, form, or ebook. Add a form to your site to make it easy for them to opt in. Use an autoresponder to collect emails and automate much or all of the “staying in touch”.

Marketing online is not difficult and does not take a lot of time. Create search engine friendly content and build an email list. They are the number one and number two best source of new clients online so if you do it, you won’t have to do much of anything else.

Need help? Get my course on Internet marketing for attorneys.

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Lawyers with blogs aren’t necessarily bloggers

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One of the best ways to show prospective clients and referral sources what you can do to help them and the people they know is to post high quality information on your website. Whether that information comes in the form of articles, blog posts, videos, or anything else isn’t that important. It’s also unimportant whether you post that information on a static website or a blog.

If you post your content on a blog, that doesn’t make you a blogger. A blog is merely a convenient format for displaying content to visitors in a way that is accessible and search engine friendly.

Blogging is often said to be more than just writing and posting content. We are told that there is a distinct social aspect to blogging, involving things like engaging visitors through comments, interviewing subject matter experts, and conversing with other bloggers. But it appears that the importance of these activities may be overstated.

I read a post this morning which asked whether introverts can be successful bloggers. The author cites Pete Cashmore (Mashable), Guy Kawasaki, Brian Clark (Coppyblogger), and Darren Rowse (Problogger.net), four successful bloggers and self-confessed introverts, in support of his position that yes, introverts can be successful bloggers. In fact, these four individuals have all built big businesses through blogging.

I noted recently that a preponderance of attorneys are introverts. I am, too. I have a successful business that is built on a framework of blogging. While I don’t ignore the social aspects of the job, my primary focus is on creating and delivering content.

Am I a blogger? Perhaps. I don’t know. I really don’t care. What’s important is I don’t let my introversion stop me from leveraging the power of the Internet, and neither should you.

Quality content attracts traffic via search engines and social sharing (done by your visitors). That content then educates visitors about their legal issues and the possible solutions. In so doing, it shows those visitors how you can help them and demonstrates your skills and experience. It helps visitors get to know, like, and trust you, and prompts them to hire you or inquire about doing so. If they’re not ready to hire you immediately, your content can prompt them to join your email list so you can stay in touch with them until they are ready to take the next step.

If you want to add more of the social elements to the mix, that’s fine. It can help. And if you’re an extrovert, you’ll be naturally inclined to do so. But if you are an introvert, you can dabble with the social aspects, as I do, or ignore them completely.

You don’t have to be an extrovert to have a blog and lawyers with blogs aren’t necessarily bloggers.

Content marketing for attorneys. Click here to learn how.

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Marketing professional services: strategy vs. tactics

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Marketing professional services requires both strategies and tactics. A strategy is a process or plan. Tactics are specific actions for implementing that plan.

You may have several tactics you use to effect a given strategy. For example, your strategy may be to build your reputation in your community, target market, or among other lawyers. Your tactics may include doing charitable work, issuing press releases highlighting key victories, or teaching CLE classes.

Most attorneys employ similar strategies because we have similar objectives. We want to meet new prospective clients and referral sources, grow our lists, and generate more repeat business and referrals. Where we differ is in our tactics.

And that’s okay. You get to choose. You may like meeting people through social media while the next attorney prefers pressing the flesh. For most strategies, there are several tactics to choose from. You can do any or all.

If your strategy is to offer value to prospective clients so they (a) find you, (b) learn how you can help them, and (c) get to know, like, and trust you, there are many ways to accomplish this. You can conduct free seminars, offer a newsletter, put content on a blog, advertise a free report, create youtube videos, or engage with prospective clients via hangouts.

If your strategy is to meet and build relationships with centers of influence in your target market, your tactics may include general networking (e.g., Chamber of Commerce, Rotary Club, etc.), networking at niche-specific events, joint venture marketing, speaking at luncheons, or asking your existing professional contacts to introduce you to their counterparts.

If your strategy is to get more referrals from existing and former clients, tactics include educating them about your “ideal client,” making it easy to give referrals (e.g., outlining the process, providing a form), creating hand outs they can deliver to people they know, and endearing them to you by delivering more value and service than they expect.

If your strategy is to build your list of prospective clients, you can accomplish this through guest posts, keyword rich blog content, improved landing pages, and offering an incentive (i.e., a report) to encourage opt ins.

In my opinion, all of the above strategies are important, if not essential for building a professional practice. But there is enough variety in the tactics to allow each attorney to effect those strategies in a way that suits their practice and preferences.

In your planning, start with strategies. Decide what you want to accomplish. Then, choose from a menu of tactics. Infuse those tactics with your personal brand and style to create a plan of action that is both effective and well suited to you.

Once your plan is working, you can expand on the scope of your tactics (e.g., add more content to your site, find more places for networking), add additional tactics to your marketing mix, or both.

For a simple marketing plan that really works, get this. If you will be marketing online, get this.

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The best way to market your law practice

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I read a book once about book writing. The author gave some sound advice. He said to write the book you can write, not the book you think you should write.

Some books are harder to write than others. A how-to book, especially in your area of expertise, is much easier to write than a historical romance novel, for example, especially if you’ve never written fiction.

Write the book you can write. Let others write the books they can write.

The same is true for marketing your law practice. The best way is to do what you can do, not what you think you’re supposed to do or what some expert says you must do.

If you allow yourself to do what you can an do, you may actually do it. You don’t have to learn something completely new and different or force yourself out of your comfort zone, you’re doing what you already know you can do.

You’ll do it better. And stick with it longer. And get results, which will inspire you to continue. As you grow, perhaps you’ll add something new to the mix. And then, you’ll be able to do things you previously could not do. Instead of forcing yourself to be something you’re not, or do something you can’t, you’ll grow naturally and you will enjoy the process.

Where do you begin? With something that feels right to you. Yes, feels. Don’t assume that because you have experience with something that this is where you should begin. You might have a lot of speaking experience, for example, but if you really don’t enjoy speaking, you shouldn’t do it.

Here are some common marketing tactics for attorneys. As you go through this list, imagine yourself doing them and note how you feel.

  • Networking with other lawyers
  • Networking with prospective clients
  • Writing blog posts and articles
  • Finding and engaging prospective referral sources on social media
  • Working with your clients to foster repeat business and referrals
  • Radio advertising
  • Youtube videos
  • Writing a newsletter
  • Podcasting/webcasting (e.g., interviewing other professionals, authors, etc.)
  • Creating websites to attract search engine traffic
  • Self-hosted seminars
  • Joint venture marketing
  • Pay-per click advertising

When you think about some of these tactics, you feel anxious. It’s not a good feeling. You find that your thoughts want to intrude and tell you why you shouldn’t, can’t, won’t do that.

With others, you feel lighter. More relaxed or more excited, but better. You can see yourself doing it, or at least exploring it further.

Trust those feelings. If something feels good when you think about it, it’s probably something you should do.

What if nothing feels good to you?

You can continue doing what you’re doing to bring in clients even though you don’t particularly like it, but to be honest, if there’s nothing that feels good to you, you might want to re-think the idea of being in business for yourself.

Yes, you can hire someone to do some of your marketing, or you can partner with someone, but those are really only workarounds. Marketing is an extension of you and your commitment to your clients and if you can’t find a way to express that commitment in a way that feels good to you, perhaps that commitment doesn’t really exist.

On the other hand, maybe you just need more information.

I find a lot of lawyers who say they don’t like marketing don’t really have much experience with marketing. They made up their minds early on that marketing wasn’t for them and they’ve spent years believing this to be true and acting in ways that are consistent with that belief.

If that’s you, do yourself a favor and take another look. Do some reading and try some new things. You may find that they’re not so bad and you’re not all thumbs and that there are some things you’re actually quite good at and enjoy.

The best way to market your law practice is to do what you can do and you can do more than you think.

The Attorney Marketing Formula will help you to choose the best marketing strategies and tactics for you

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How NOT to propose a guest post

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One of the best ways to get targeted traffic to your blog or website is to write guest posts on other blogs in your target market. Guest posts bring traffic from prospective clients, exposure to prospective referral sources, sign-ups for your newsletter, and new clients. They should be a regular part of your online marketing activity.

Getting the go-ahead for a guest post is not that difficult, especially for a lawyer. Show the owner of the blog that you have something to say that will be of interest to their readers, show them that you are qualified to say it, and show them that you can write.

I get a lot of emails offering to write guest posts for my blog. Most of them don’t follow these basic guidelines and get no more than a glance from me before I delete them. Like this one which arrived this morning:


Hi,
I am interested in guest’s posting on your site, how much time you will take to review my articles. I assure you that all content will be legal and would add value to your reader.
Here are samples given below:

[links]

Kindest Regards

[Name]
—-

C’mon now, really?

If you want me to consider you for a guest post, sending me a poorly written bulk email with links to poorly written, off-target articles isn’t going to cut it.

Show me that you read my blog and understand my readers. Comment on one or two of my posts and tell me what you like about them.

Tell me what you propose: What would you write about and why would this be of interest to my readers? How would it be different from anything they might read elsewhere?

Tell me why you are qualified to write this. What is your background? Do you have your own blog I can look at? Have you done guest posts on other blogs?

It’s not difficult. And plenty of blogs want guest posts, especially from subject matter experts. You provide their readers with quality information and they provide you with traffic. You get to demonstrate your expertise to a targeted market of prospective clients and they get the day off from writing.

That’s the good news. The even better news is that because so few people follow these basic guidelines, blog owners are inundated with unprofessional proposals like the one above, making it so much easier for you to get their attention.

In fifteen minutes of searching you could find dozens of blogs in your target market that accept guest posts and would love to hear from you. Spend some time reading those blogs and then approach them with a proposal.

Learn more about guest posts, traffic, and marketing online for attorneys.

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How to make next year better

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If you want to make next year better than this year, start by taking a look back at your practice over the last 12 months. Look at every new case or client and figure out where they came from.

Who referred them? How did they get on your list? What did you do to get them to call?

Do the same thing for repeat clients.

Also look at the quality of those clients. Some clients are better than others. They hire you more often, pay higher fees, and provide more referrals. Which of your new and repeat clients fall into the category of “better”? Where did they come from?

Grab your calendar, your bank statements, your website statistics, your notes and records, and take a mile high look at what you did last year and your results.

Look at your networking, speaking, writing, and blogging. Look at your keywords, your content, your offers.

What worked for you? What worked better? What worked best?

Look at your professional relationships. Who provided referrals or other help? Who referred more or better clients? Who provided you with important intangibles–support, ideas, friendship?

(Note to self: “Make sure to keep better records next year so the next time I do this analysis I’ll have everything in front of me.”)

You can see that some things you did this year worked great, many didn’t work at all, and most fell somewhere in the middle. The same with your relationships.

If you look hard enough, you will see that although a lot of things produced a lot of results (clients, money, subscribers), a few things produced the majority of your results. You may find that

  • Eighty percent of your results came from just twenty percent of your activities
  • Eighty percent of your referrals came from twenty percent of your clients and professional contacts
  • Eighty percent of your income came from twenty percent of your cases
  • Eighty percent of your new subscribers came from twenty percent of your posts, keywords, speaking gigs, ads, (etc.)

Or not. It doesn’t have to be eighty percent and twenty percent. But it is almost certain that a big percentage of your results came from a small percentage of efforts or sources.

Identify the activities that produced most of your results so you can do more of them. Identify the handful of referral sources that sent you most of your referrals or your best referrals, so you can strengthen your relationship with them and leverage those relationships to meet their counterparts.

If you want next year to be better than this year, you need to find what worked best and do more of it. To find the time and resources to do that, cut down on or eliminate things that didn’t work, or that didn’t work as well.

For me, one thing worked better than any other. My twenty percent activity was writing. The books, courses, and blog posts I produced brought me more traffic, subscribers, and revenue than anything else I did. Knowing this means I can make next year a better year by being more prolific.

I know where to focus. I know my priorities. I know where to spend my time.

How about you? What will you do more of next year? What can you cut down on or eliminate? How will you make next year better?

The Attorney Marketing Formula comes with a simple marketing plan that works. Check it out here.

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Social media marketing for introverts

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I just took a CLE course about improving client communication. The instructor used the Meyers-Briggs assessment to explain how different people relate to the world. I’ve taken the Meyers-Briggs self-test several times in the past, but don’t always get the same results on all four of the functions or preferences.

One thing is clear, however. I am an introvert.

You might be, too. According to the instructor, while the general population (U.S.) is 49% Extroverts, 51% Introverts, among lawyers it is 43.6% Extroverts and 56.4% Introverts.

What does this mean? It means we process information differently from Extroverts. According to Wikipedia,

“People who prefer extraversion draw energy from action: they tend to act, then reflect, then act further. If they are inactive, their motivation tends to decline. To rebuild their energy, extraverts need breaks from time spent in reflection. Conversely, those who prefer introversion “expend” energy through action: they prefer to reflect, then act, then reflect again. To rebuild their energy, introverts need quiet time alone, away from activity.”

I started thinking about this in the context of social media. I know many people draw energy from sharing and conversing on Facebook and the like, but I do not.

In a physical social setting, you will usually find me off to the side of the room, speaking to one or two people I know, rather than meeting new ones. I’ll be thinking, observing, and soaking it all in. I’m not shy. I do a lot of public speaking. But for me, social media isn’t energizing, it’s enervating.

If I understand it correctly, Extroversion and Introversion aren’t about personality. Introverts and extroverts are often very much alike in many respects, it’s just that we have a different process for digesting and utilizing information and relating to the world around us. So perhaps it is an oversimplification to say that Extroverts like social media and Introverts don’t. It’s entirely possible that the way I feel about social media has more to do with my being a private person (or overly cautious) than anything else.

But the question remains, how can people like (you and) me, utilize social media in our work, specifically, in marketing our services?

I don’t think there is a simple answer. Some of us are more open to sharing and engaging than others. We may not love it but neither do we hate it. So we do it, because we think it has to be done or because we want to learn and grow.

I use social media to share content. I use it for research and to find people I want to meet. I visit Facebook regularly, to see what others are up to, and to get ideas. I share quotes and links to stories. I comment occasionally and “like” cautiously. But mostly, I lurk. There I am, on the side of the room, observing, thinking, taking it all in.

If you enjoy social media, God bless you. Your challenge will be to not let it take up too much of your time.

If you don’t love social media, but want to make the effort to use it, you can get some help. No, you can’t delegate “relationship building,” meaning using social media to locate people in our niche and build relationships with them, and while that is arguably one of the best uses of social media, it’s certainly not the only one. You can have someone manage your firm’s Facebook page. You can automate posts and tweets.

Social media can be an excellent tool for marketing legal services, but it’s not the only tool. Don’t let anyone tell you otherwise. People did business, found clients, networked, made money, and had a life, long before social media, the Internet, and smartphones.

Social media marketing for introverts is very much possible. Even the most private of persons can find ways to utilize it in their work. But nobody should feel like it’s something we must do or that we’re missing out on if we don’t.

Now, if you’re an Extrovert, please share this with everyone you know. Like, Tweet, Post, and Pin. And leave a comment on the blog. I’d like you to do the same thing if you’re an Introvert, but if you don’t, I’ll certainly understand.

Internet marketing for attorneys made simple. With or without social media.

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Law firm marketing: why you need to zag when other lawyers zig

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Most lawyers are pretty much like their counterparts. We all do the same kinds of work for the same kinds of clients and get it done with the same degree of skill and efficiency.

At least that’s what most people think.

If you’re better than average, you need to let the world know. Brag a little. Strut your stuff. Prove that you’re the better choice.

If you’ve got a successful track record, awards, endorsements, testimonials, and the like, they should be featured in your marketing.

But what if you don’t? Or what if your accolades aren’t any more impressive than the next guy’s or gal’s? What if you’re just getting started in your law career? How do you stand out in a massively crowded field?

You need to be different. When everyone zigs you need to zag.

If you do what everyone else does, the way everyone else does it, you’ll blend into the fabric of lawyerdom, where everyone looks alike and smells alike, and you will get lost.

Instead, I encourage you to get creative about how you package and present yourself. The good news is that because most lawyers are bland and boring conformists, it doesn’t take much to stand out.

What do most lawyers in your market do? What do they look like? What kinds of fees do they charge? How do they package their services? What’s on their website? What’s not on their website?

What can you do that’s different?

It might be something as simple as wearing red socks or a green bow tie. Make it your signature. You’ll stand out and people will remember you. It might also define you in a positive way. “Oh, she’s the lawyer who always wears a rhino pin on her lapel. She must have thick skin and a hard head.”

It might be something as complicated as taking a controversial stand on an important issue, when doing so risks alienating a large segment of the market. You might relinquish your claim to half of the market, but in return, gain the lion’s share of the remaining half.

If most lawyers charge by the hour, you can stand out by offering flat fees. If most lawyers avoid sharing information about their outside interests, you might stand out by promoting photos of your antique cuckoo clock collection.

As you make plans for the coming year, think about what you can do to stand out from the crowd. I know that might make you nervous. Lawyers don’t like to take chances. And if we’re honest about it, we really don’t want to stand out, unless it’s to get noticed for our good work.

But you should. Go a little crazy. Throw caution to the wind. Get down with your bad self. Because if you don’t get noticed and talked about and remembered, it might not matter how good you are at what you do.

Don’t like bow ties? This shows you more traditional ways to stand out in your law firm marketing

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Marketing plan for lawyers: getting ready for the new year

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I’m being interviewed later today by a reporter for the Canadian Bar Association. She’s doing a story about what young lawyers need to do to prepare for the new year. I plan to tell her the same thing I would tell any attorney. Just follow these three simple steps:

STEP ONE: TAKE INVENTORY

The first thing you should do is to figure out where you are. A good way to do that is with a “S.W.O.T. Analysis”–figuring out your Strengths, Weaknesses, Opportunities, and Threats.

THREATS

Are you in danger of losing a good client? Are unreasonably high expenses causing cash flow problems? Have you been accused of doing something wrong that’s hurting or may hurt your reputation?

If there are holes in your ship, plug them so you can continue your journey. Do what you have to do to eliminate threats and minimize potential losses, but don’t dwell on them. Deal with them and move on.

WEAKNESSES

Are you deficient in any areas of knowledge? Do you need to improve certain skills? Do you need more referral sources, more clients, or better clients? Are you attracting clients who can’t or don’t pay? Do you need to get better at getting retainers? Is your bookkeeping a mess?

Figure out where you are weak and then look for solutions. Take courses, ask other lawyers for help or advice, buy equipment, delegate or outsource the problem so you can focus on your strengths and opportunities.

STRENGTHS

What are you great at? Find something you excel at and leverage it to make it even bigger and better. Focus your time and energy on taking something that’s going well for you and build on it.

If you get good results with a certain type of client or case, you should focus on getting more of those clients or cases. That may mean eliminating other practice areas or turning away clients who don’t fit your ideal client profile.

In the marketing arena, if you are good at networking, do more of it. Ask your contacts to introduce you to their colleagues. Find a second networking group if you have the time or a better group if you don’t. Work deeper within the organization to gain even more influence. Volunteer for committees, take on more responsibilities.

If you like the Internet, create more content, learn about SEO and social media, do more guest posts, and start creating videos.

If you like to write, write. If you like to speak, speak.

Look at your skills and your preferences and focus on them. What do you do best? How can you do more of it and get even better at it? How can you leverage it to get an even bigger return?

OPPORTUNITIES

Make a list of people you know and like and brainstorm ways you can improve and deepen your relationship. They can lead you to new clients and new referral sources. They can provide you with advice and ideas. They can send traffic to your website, provide content for your blog or newsletter, and promote your event or offer.

Make another list of people you don’t know who sell to or advise your target market. Make plans to approach them to see how you might work together.

Go through your notes and files and collect all of the ideas you have recorded for marketing your practice, improving your work product, increasing your productivity, or increasing profitability. Put a star next to your best ideas.

STEP TWO: CHOOSE ONE BIG GOAL

Once you know where you are, the next step is to determine where you want to go. What do you want to accomplish next year relative to your practice or career?

Instead of writing down five or ten goals, as you may be inclined to do, I suggest you write just one big goal. Come up with as many candidates as you want to but then, choose one big goal that gets you excited.

Selecting one goal will force you to focus on that one goal, and nothing else. The odds are that many of your candidate goals are related to your one big goal and are, in fact, stepping stones on the path to reaching it. If your goal is to increase your net income to $250,000, for example, other goal candidates, e.g., “bring in six new clients per month,” are action steps you need to take to accomplish your singular income goal.

Of course you will have additional action steps. You don’t just bring in six new clients, for example, you have many things you need to do to bring in those clients. And that leads us to step three.

STEP THREE: WRITE A SIMPLE MARKETING PLAN

Why a plan? Because you need to know what to do, silly. Because come the first of the year, when you’re ready to get to work, you need a list of projects and tasks that will move you forward towards your goal.

Why simple? Because if your plan isn’t simple, you won’t do it. You’ll get bogged down in detail. You’ll spend more time working with your lists and planning your plans, and have little time to get anything done.

So, figure out where you are, then where you want to be, and from that, write a plan for accomplishing it. Keep in mind that the plan you start out with will almost never be the plan that gets you to your goal. That’s because plans change, circumstances change, and you will change. And that’s okay. Your plan will get you started, and getting started is the most important part.

The Attorney Marketing Formula comes with a simple marketing plan for lawyers. And a lot more stuff you need to know.

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