Getting things done in burst mode

Share

I read an article recently about the work habits of a novelist. He said that he works best when he doesn’t write every day, as conventional wisdom suggests. Rather, he gets more done in “burst mode” (my term) where he will write up to 8,000 or 10,000 words in a day.

His job (full time as I recall) and family obligations make it difficult to carve out sufficient blocks of writing time during the week. He found that an hour a day wasn’t long enough to find his writing mojo and get up to speed. Give him eight or ten hours on Saturday, however, and he could knock out an entire book in record time.

The point is that each of us works differently and we need to honor what works best for us.

As you know, I advocate setting aside time each work day for marketing your practice. You can get a lot done in as little as 15 minutes a day, if you do it consistently. But I acknowledge the value of working in bigger blocks of time, especially on bigger projects. In fact, I do it myself.

In my practice, I would often show up at the office on a Saturday and plow through a pile of files. In a few hours of undisturbed time, I would do more work than I might do in an entire week.

In school, instead of studying every night, I often crammed for tests the night before and wrote entire term papers in a weekend. That’s how I liked to work and I got good grades. In fact, I’ve read that we often do our best creative work when we do it quickly.

All hail burst mode!

In school, we have deadlines and due dates. The same goes for most legal work. But that’s not true with marketing. So, if you want to do marketing in burst mode, you need to schedule the time in advance and stick to that schedule.

You might schedule one Saturday each month for marketing. In a few hours of undisturbed time, you could create a new seminar or produce a month’s worth of articles, blog posts, emails, or social media content.

Getting things done in burst mode doesn’t necessarily mean doing nothing throughout the week, however. The above mentioned author uses snippets of time throughout the week to take care of administrative and less demanding tasks related to his writing. You can, too.

During your Saturday marketing session, you might plan out the people you want to call that month. With your plan in hand, you can take a few minutes each week day to make those calls.

You can also use your weekdays to make notes and outlines and collect research material in preparation for your Saturday session.

Being productive is simple. Figure out what you want to get done this week or this month. Look at your calendar and decide when you’re going to do it. Then, do it.

As long as you’re getting important things done, when you do them probably isn’t that important.

Share

Do you look like a professional?

Share

I love watching a professional do his or her work. When I see a studio musician, a house painter, or gourmet chef doing what they do, I admire their skills and how they deploy them. There is a grace to what they do. It is effortless and efficient.

They look like a professional.

If I was planning to hire them, seeing them work would inspire confidence. I’d know I was getting someone who knew what they were doing. I wouldn’t worry about them making mistakes. I would know they were worth every penny they asked. Once I gave them the job, I’d get out of their way and let them do what they do.

Wouldn’t it be great if our clients could watch us work and have that same confidence about hiring us?

But a lawyer’s work isn’t visual. We work in our heads, mostly, and on paper. When we talk to people, it’s nothing like what lawyers do on TV. What we do looks boring. Watching us work is unlikely to inspire anyone.

You might not want to show people what you do, but you can do the next best thing. You can show them what it looks like after you have done it.

Show people photos of your office, your library, and your staff. Show them photos of you coming out of court, shaking hands with clients, and speaking in front of a crowd. Make sure you’re wearing the uniform (suite and tie) clients expect you to wear.

Make sure your website looks professional. You don’t need fancy (which can actually work against you), just not amateurish.

Let your content do most of the heavy lifting. The quality, depth, and quantity thereof should leave no doubts about your experience and ability to help your clients.

Make sure people see you doing things professionals do. Speaking, writing articles and books. Teach a CLE class (even once), because if you teach other lawyers, you must be good.

Promote the fact that you have forms and systems for everything. The chef has his tools, you have yours.

Don’t hide your light under a bushel. Highlight your awards, honors, and milestones. Post testimonials, endorsements, and positive press.

Clients and prospects are watching you. Show them the professional they want to hire.

How to earn more than you ever thought possible. Click here.

Share

The most common lawyer marketing question I am asked

Share

A subscriber asked me, “What’s the number one question you get asked by lawyers about getting clients?”

That’s simple. They ask, “How do I find the time for __________ [marketing]?”

And that’s an interesting question.

Because you don’t find time. You take it, from something else. You give up something you’re doing so that you can do something else.

But you only do that if you want to. And clearly, many lawyers don’t want to.

Many lawyers see marketing as something they have to do, not something they want to do. One reason is that they don’t see the connection between doing the (marketing) activities and getting results from those activities.

With most marketing activities, you don’t get clients immediately. It takes weeks or months. Marketing is a process. You get your best results from the cumulative effect of your efforts.

One blog post or article doesn’t equate to one new client (usually), but if you post 50 articles this year, next year you might see three or four new clients per month.

Sometimes a single marketing activity can bring in a lot of clients in a short period of time. Your new ebook, for example, might get favorably reviewed and/or go viral, especially if it is properly promoted. But because it takes a lot of work to write and promote it, and the results of that effort won’t come for many weeks or months, if they come at all, many attorneys put that idea in the “maybe” file and never do it.

Lawyers are used to a monthly payoff, (when they bill their clients). They work, they get paid. Life goes on.

Even contingency fee cases also follow a predictable pattern. Since most cases settle most of the time, the attorney knows that he’s only a matter of months or perhaps a year or two away from getting paid.

Not so with marketing. With marketing, you don’t know what will happen. You don’t know if you will get any results out of it, or when.

In fact, the best strategies, like building relationships with the right people, take lots of time, and there is no guarantee that you will get anything out of it.

Of course lawyers don’t like uncertainty. They don’t want to waste their precious time. They don’t like to delay gratification.

What’s the solution?

The law of averages. Write enough blog posts, network with enough people, do enough advertising, or whatever, and while some things won’t work, others will. Some will have a small payoff, some will be a bonanza.

Do enough marketing, do it long enough, and your practice will grow.

But you have to know this in advance to be willing to invest time in marketing.

When you know this, everything changes. You see marketing not as something you have to force yourself to do but something you look forward to doing because you know what’s coming.

When marketing is no longer an extra appendage but a fully integrated part of your daily work flow, you will never again ask, “Where do I find the time?” You might ask, however, “Where do I spend all this money?”

For a simple lawyer marketing plan that really works, get this

Share

Being a sole practitioner doesn’t mean doing everything yourself

Share

In response to yesterday’s post about taking the day off, a subscriber asked, “So how does a sole practitioner disconnect on vacation and turn off the phone? I haven’t had a real vacation in 15 years”.

Of course the short answer is you just do it. You have someone else answer the phone, something you should always do, and you have some else talk to clients and prospective clients and take care of the office.

In other words, you have people.

Being a sole practitioner means not having partners. It does not mean doing everything yourself. You have employees or virtual employees or assistants and outside lawyers who handle appearances and other things only lawyers can do.

Yes, this does add a layer of complexity to your practice. You have to supervise your people, or supervise people who supervise your people, and you have to be comfortable with delegating work. But this complexity gives you something even better in return. It gives you freedom. You can take vacations. You can sleep late. You can go to the movies in the middle of the day.

Having people also allows you to earn more money. If you do things right, you earn enough additional income to pay your people and have more net income after you do.

But there are a couple of additional things you need to do to make this work.

First, you need to specialize. You can’t expect to be good at “everything”. Nor can you make a compelling case to prospective clients as to why they should hire you instead of someone who specializes in what they need.

The email I received asking the question at the top of this post ends with a list of the attorney’s practice areas, to wit:

REAL ESTATE

** Residential Closings
** Commercial Closings
** Short Sales
** Loan Modifications
** Reverse Mortgages
** Deed in Lieu of Foreclosure
** 1031 Exchange
** Escrow services
** Property Tax Appeals
** Foreclosure Defense
** Motions to vacate foreclosure sales
** Mortgage Reinstatements
** Landlord Tenant

COMMERCIAL LAW

** Civil Suits
** Business Incorporations
** Debt Settlement

FAMILY LAW

** Divorce
** Child Support
** Modification of Settlement Agreements
** Mediation

CRIMINAL LAW

** Federal/State Defense
** Felony
** Misdemeanor
** Traffic Tickets
** License Suspension

It’s too much. No wonder she hasn’t taken a vacation.

Pick one practice area. Clients prefer to hire lawyers who specializes. They’re also willing to pay them higher fees because lawyers who specialize are perceived as being better, and they usually are. When you do lots of one thing, you tend to get better at it.

You also find it easier to keep up with changes in the law, new forms, and best practices. You spend less time (and money) on “compliance,” which gives you more time (and money) to invest in doing things that lead to more profits and growth.

Yes, you have to give up work that isn’t in your specialty. But you can refer that to other lawyers who send you business that’s outside of their specialty.

In addition, marketing is easier and more effective for lawyers who specialize. Which leads me to the last point. If you want to be able to take vacations, earn more and work less, you have to get good at marketing. Not great, necessarily. Good enough is good enough, as long as you do something on a regular basis.

Specialize, delegate as much as possible, and get good at marketing. Those were the three things that allowed me to go from being overworked and overwhelmed to quadrupling my income and reducing my work week to three days. You can do the same thing.

Learn more: The Attorney Marketing Formula

Share

What will your clients want from you ten years from now?

Share

Amazon CEO Jeff Bezos says that if you want to build a successful, sustainable business, don’t ask yourself what could change in the next ten years that could affect your company. Ask what won’t change, and then put all your energy and effort into that.

Bezos knew that Amazon’s customers will always want low prices and quick delivery and he invested heavily in the infrastructure and systems that allow him to provide these. He sacrificed short term profits to build something great for the long term. “When you have something that you know is true, even over the long term, you can afford to put a lot of energy into it,” he said.

What should you invest in? What do your clients want today that they will still want ten years from now?

Well, more than anything, your clients buy “you”. So invest time and energy in becoming the best you can be. Invest in your skills, your knowledge, and your ability to communicate.

Work on your writing, speaking, and selling skills. Work on becoming a better manager and a better leader. Invest as much as 25% of your time in personal and professional development.

There are other things clients want from you, related to your specific practice area(s), services, and client types. Figure out what those are and invest in them, too. If you find that your clients really want services performed quickly, for example, focus your energy on finding ways to do that.

But mostly, focus on making the best you possible so you can attract the best clients possible.

If you want to learn how to differentiate yourself from other lawyers, get The Formula

Share

Superbowl commercials: spending millions and getting pennies

Share

Last night, I watched almost all of the Superbowl commercials back to back. I had heard that they were mostly a poor lot, with a handful of standouts, and that’s pretty much what I found.

But I didn’t watch merely for entertainment value. I wanted to see if any of these multi-million dollar creations did something that is essential in advertising. On this, they all failed miserably.

Toyota ran a good ad, about a man driving his daughter to the airport. Visually and emotionally effective. If they asked for my opinion before they ran it, here’s what I would have said:

Okay, Toyota, this ad is going to be seen by hundreds of millions of people all over the world. Many viewers will associate your name and brand with a positive message (what it means to be a father), and that’s good.

In addition to that, how would you like to have the names and email addresses (and zip codes) of a million future car buyers who saw that spot and wanted more information about your vehicles?

That would be cool, wouldn’t it? You could send them an online brochure, more videos, and an invitation to come in to their local dealer for a test drive.

You could also notify them when their dealer is having a sale, remind them when the new models are in, and send them special offers on maintenance and accessories.

On holiday weekends, you could invite them to come get free hot dogs and hamburgers and balloons for the kids. While they are in your dealer’s parking lot, they can get a free assessment of the trade-in value of their current vehicle, and take a test drive of the new model.

If you had this list and did these things, do you think you might sell more cars?

I think so, too.

So, here’s what I suggest. Instead of ending the ad on an emotional note and hoping for the best, put an offer in the ad. Offer viewers something they might want, like a 0 discount coupon on their next Toyota, and tell them how to get it. Tell them to go to a specific page on your site, provide their name and email and you’ll send it to them.

You’ll easily spend 0 per head on newspaper and TV ads to bring in prospective customers, but that’s money down the drain if they don’t buy. With a coupon offer like this, it costs you nothing unless someone buys a car.

Alas, they didn’t hire me and there was no offer in the ad. They missed out on a prime opportunity, and so did all of the other advertisers.

Many ads had a website, but in small letters at the bottom of the screen, almost as an afterthought. None had an offer. No incentive to visit the website and no call to action telling viewers what to do, and why. I watched the Victoria’s Secret spot several times, just to make sure I didn’t miss it, but no dice.

A few ads came close. They said things like, “To see more. . .”, and directed viewers to a specific page, but didn’t provide enough specifics or incentives to get anyone to take action.

I saw a lot of hashtags. Great. More people who know your name but don’t go to your website or sign up on your list.

These are billion dollar companies who spend millions on ads that don’t accomplish a fraction of what they could.

Why? Is it because they don’t know what they could do? In many cases, yes. They are so caught up in image and brand, and so far removed from actually selling anything, they are clueless about how to increase their bottom line. Others know but think that direct response advertising is beneath them.

Foolishness.

The lesson is simple. In every ad, in every piece of marketing collateral you circulate, offer something prospective clients or customers would want enough to identify themselves to you, and tell them what to do to get it.

It’s okay to use puppies and beautiful women to get their attention, but once you have it, get them to your site and onto your list so you can stay in touch with them and actually sell them something.

Share

Put all your eggs in one basket, just make sure it’s YOUR basket

Share

I constantly beat the “focus” drum–do a few things and do them well, don’t spread yourself too thin, don’t try to be all things to all people.

I agree with Mark Twain who said, “Put all your eggs in one basket and then watch that basket.”

On the other hand. . . you’ve got to be smart about things.

You shouldn’t rely on one client for 100% of your business, no matter how much business they give you.

Things happen. You think you’ve got it made in the shade and then the client hires someone else. Or they grind you on fees, knowing you have no choice. I spoke with an attorney yesterday who is now “starting over” because this very thing happened to him.

Neither should you rely on one marketing platform or methodology.

Also yesterday, I learned that a Facebook friend of mine had his account shut down. I don’t know what he did to incur the wrath of the Blue-and-White Devil. Insulted someone? Promoted something “too much”? All I know is that hundreds of his Facebook “friends” have signed a petition asking that he be allowed back.

It’s touching to see this outpouring of love, pleading for this man’s digital life. It’s also frightening to imagine that if he loses his appeal, his business might be in big trouble.

I thought about what I would do if this happened to me. If my account was shut down, would I lose business? Go out of business?

No. Not at all. I don’t depend on Facebook, or any other social media platform. I get some business through social media, but I don’t depend on it. Having my account shut down would be inconvenient, but not insurmountable. I would open a new account and start over.

Or not.

Truth be told, I find social media to be depressing. I really wouldn’t miss it.

I’ve got my blog and my email list and I have complete control over them. Nobody can tell me what I can and can’t post. I can insult anyone I want to. Nobody can shut me down.

So yes, put all your eggs in one basket. Just make sure you own the basket.

Want a simple marketing plan for your law practice? Get this.

Share

If my dentist managed your law practice

Share

My dentist send me an email that said:

NORDSTROM GIFTCARD GIVEAWAY

INVITE A FRIEND AND WIN A NORDSTROM GIFTCARD!

Introduce friends, family and co-workers to our office, and when they come in for their appointment between now and February 19th, you will be entered into a drawing to win a 0 NORDSTROM Giftcard!

The rest of the message said when the drawing would take place and that the “New patient must complete routine exam, cleaning and x-rays to qualify for drawing entry. One entry per person seen in the office.”

Not bad. Get more referrals, total cost: $100.

Two things come to mind:

(1) You could use something like this in your law practice, and

(2) If you do, you can get more bang for your buck than my dentist

First, let’s put aside the notion that you can’t do something like this in a litigation practice. You can. Not necessarily to get clients immediately, although you might, but to build your email list, which will eventually lead to new clients.

Now, how could you get bigger results than my dentist?

For starters, how about something obvious like having the drawing for the referring parties instead of (or in addition to) the new clients?

Hello. . . ?

Yes, it’s nice that you’re going to enter my friend in a drawing if I refer him, but how about something for me? Give me a reason to think about this for more than the three seconds it takes me to delete your email. . . let me imagine that I might win this thing. . . let me get excited and start thinking about who I could refer. . .

Okay, what else?

How about not requiring the referral to actually hire you?

It should be enough if they only have a free consultation, or even if they just schedule one. Or only opt into your list.

The name of the game is getting people to know about you and how you can help them. It’s about building your list.

Get more people on your list and you’ll get more clients.

The prize doesn’t need to be won by someone who referred a client (or became a client). So what if the “winner” is someone who refers ten people, none of whom become an immediate client? As long as your list is growing, your practice will be growing.

What else?

Well, you might offer a bigger prize.

Assuming your margins are higher than a dentists (arguable, I know), you can afford to offer the winner more than $100. You may not have to, it’s true, because winning anything is exciting. But a $250 prize sounds much more exciting, especially at Nordstrom where $100 would only buy you one shoe. For another $150, you might get a lot more participation.

You could also offer more prizes, e.g., three or five winners. Or you could offer a big first prize and lesser value second, third, and fourth place prizes.

NB: if you’re thinking of awarding prizes based on the number of referrals, i.e., the winner being the one who refers the most clients, do your homework re possible legal and ethical issues.

One more thing.

How about promoting your drawing to people who aren’t your clients? Contact other professionals you know (and ones you don’t know) and offer the same deal. Why not offer this to anyone in town (through your blog, social media, ads or mailings, or word of mouth)?

Would it be okay if you got referrals from strangers, people who have themselves never hired you, people who only send referrals so they can get a shot at winning a prize?

Yeah, that’s what I thought.

Share

If John Wooden managed your law practice

Share

Basketball coaching legend John Wooden was known as a perfectionist. He believed that planning and preparation and attention to detail were the keys to winning. He expected the best from his teams and usually got it.

In his long career, Wooden proved that his methods worked. He left a legacy unmatched in the field of sports and we can learn a lot by studying his methods and his life.

But how much of what he teaches can we use to build a law practice? Can we demand as much from ourselves and our staff as Wooden demanded from his teams?

Let’s think about that in the context of the first client interview.

I suspect that Wooden would have us regularly drill on the questions we ask and the things we say, continually improving how we sound, our body language, and our timing. He would have us study the client intake form to the point where we could recite it in our sleep. He would have us practice everything several times a day.

Every minute would be scripted, every detail drilled to perfection. He would evaluate us not just on whether or not the client signed up but on how many referrals we got before they left the office.

Is that the standard we should seek?

Not in my book.

I’m not saying we can’t learn by paying attention to detail. We can, and we can use what we learn to sign up more clients and get more referrals. But I don’t believe we need to work that hard to get every detail right.

According to the 80/20 rule or The Pareto Principle, in anything we do, only a few things make a difference; most things don’t. If we get the few things right, we don’t need to obsess over everything else.

Let’s say that body language is one of the few things that make a big difference. (I believe it is). If we make eye contact, smile appropriately, and otherwise show the client that we are listening to them and sincerely care about helping them, we’re more than half-way home.

But this doesn’t mean we need to drill on every word we say, where we place our hands, or how we time our gestures. If you truly care about the people in your office, none of that is necessary. If you don’t, none of that will help.

With most things we do, good enough is good enough. Get the important things right, the 20% that delivers 80% of your results, and you won’t need to sweat the small stuff.

Wooden would probably disagree . He said, “If you don’t have time to do it right, when will you have time to do it over?”

Yes, but what if you don’t need to do it at all?

Want to sign up more clients? Get this

Share

Bundling isn’t just for political campaigns

Share

I just got an email with a great offer on a “productivity bundle”: “For just $59.99, you can unlock one-year subscriptions to Wunderlist Pro, Pocket Premium, Evernote Premium, and LastPass Premium.”

If you’re interested, here’s the link.

Now, put on your thinking cap. How could you use bundling to market your services?

Find one or more compatible service providers–lawyers in different practice areas, (including lawyers in your firm), a CPA, a financial planner, or a business owner–anyone with a product or service your clients or prospects might want and need–and create a bundle that each of you can offer to your lists.

It might bring in more clients but it will definitely get your name in front of a lot of prospects and help you build your list. It’s also a great way to deliver added value to your clients.

You could offer a “entry level” service, a review package, or a maintenance contract. Or you could also do this with information products. (If you handle litigation only, this is probably your best bet.)

Your ebook, video course, recorded seminar, checklist, form set, or anything else, combined with something similar from other professionals, all bundled up and available for a small payment, or even free.

Of course putting this together is a great way to meet other professionals and start building a referral relationship.

Check with your handlers to make sure you are allowed to bundle services with non-lawyers. And note that some professionals (i.e., insurance, securities) probably cannot bundle their products, but they may have a service or information product that would work.

Talk to another professional and tell him or her your idea and see what they think. You only need one other participant to create a bundle, but I’m betting that once there are two of you, you will quickly find others who want in.

Share