I dare you to take my marketing challenge

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I’ve got a marketing challenge for you and it will only take five minutes. I want to prove something to you, or rather, I want you to prove something to yourself.

I want you to see that you really do have time for marketing and that it’s a lot easier than you thought.

With me? Great. Let’s get started.

Yes, right now. As soon as you’re done reading this. Because “right now” is the best time to do just about anything.

Okay, grab a pen or open a new page or tab. I want you to write something. And remember, it’s only five minutes so no excuses about being busy.

I want you to write a note to your former clients. In your note, I want you to simply say hello.

You might say, “I wanted to send you a quick note to say hi and see how you’re doing”. Or, “I haven’t talked to you in awhile and wanted to check in and see what you’re up to.” Or wish them a happy and successful new year.

Nothing brilliant. Just touching base.

If you want, you can add a line or two of news about your practice (e.g., mention your new office, new employee, new website, etc.), or share some personal news (e.g., your daughter got married, your son just got accepted to law school, etc.)

But no selling. No promoting. Nothing serious. Just saying hi.

A few lines. Write quickly. Write without stopping.

Five minutes and done. Ready, set, go.

There, that wasn’t difficult was it? (If you haven’t done it yet, go ahead and do it now. C’mon on, I’ll wait. . .)

Now what? Now, put your note in an email and send it. That’s it. That’s all you have to do.

Tomorrow, or maybe even later today, you’re going to see what happens.

I’ll let you find out for yourself what that is but I’m pretty sure you’re going to like what happens.

Will you take my challenge? It’s just five minutes, unless you don’t have an email list of your former clients, in which case you’ll need to take care of that, first. And trust me, you’ll want to do that because once you see what happens with your first email, you’ll definitely want to email again.

Let me know what happens so I can say, “I told you”.

Everything you always wanted to know about email marketing (but were afraid to ask)

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Want my advice? Will that be cash, check, or credit card?

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Free reports. Free consultations. Free information up the ying yang.

If everything is free, how do you make money?

Good question.

The answer is simple: give away lots of free information but charge for your advice. Another way to put it: if you talk to them, you charge them.

Your time is valuable. Don’t give it away. But information is just paper or electrons and while you invest time in writing or recording or conducting a presentation, you’re investing in creating new clients and the return on your investment is, well, incalculable.

Me entiende?

Information is free. Advice is not.

There is one exception: Free consultations.

Why? Couple of reasons.

First, if you’re in a field where most attorneys offer them, e.g., personal injury, if you don’t offer them, you won’t be able to compete.

Second, ROI. You invest 30 minutes or so talking to a prospective client and in return, you (eventually) earn thousands or hundreds of thousands of dollars.

Do ten free consultations, sign up seven new cases (or whatever), and when you add up the collective fees, you look like a friggin genius.

In other words, it’s worth it.

Simple as that.

If we’re being technical here, and we’re attorneys so that goes without saying, you do give the client some advice during the consultation. But at the same time, you’re evaluating whether or not you want the case. Hey, maybe they should charge you for their time.

You can reduce the amount of time you spend on free consults by educating prospective clients and referral sources prior to speaking to anyone. Put information on your website, in your articles, ads, and so on, and especially in your “referral letter,” so that people know when they should and shouldn’t call.

Go write something and give it away. But don’t give away your time. Unless you’re doing a free consultation.

How to create (and use) a referral letter to get more clients

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Getting paid to learn how to practice law

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As you probably know, when I started my practice, I took any legal work I could get. I did divorces for two or three hundred dollars. I consulted with pro pers for $75. I took personal injury cases that settled for $750.

Good times.

I did what I had to do because (a) I needed the money; (b) these clients couldn’t afford to pay more; and (c) I often had little or no experience with a particular matter and taking it forced me to learn.

I’d spend hours in the law library. I sought the advice of other lawyers who pointed me in the right direction. I spent hours drafting and revising simple documents, (on legal pads and typewriters) learning how to do them right.

I also did some work for other lawyers. One time, I was hired to write a motion. I got to the lawyer’s office late in the afternoon. He let me use his library and stay late to finish and told me to lock up when I was done. Good thing he did because I didn’t know what the hell I was doing.

When I finished, the sun was coming up. I must have worked ten hours on that motion (ten hours!) but I only billed him for two because, well, ten hours! (He was happy with the work, btw.)

The point is that when I was new, I was paid to learn how to practice law. So if you’re new or entering a new practice area, don’t worry about how much (or how little) you’re being paid.

There’s a marketing lesson in this, too.

Sometimes, it pays (long term) to do work for certain clients at a discount or even free. That’s right, I said it. I said the “F” word. F-f-f-ree. As in no charge. Let them see what you can do and when they fall in love with you and want to hire you again, full price, baby!

If there’s a big client you’d love to work with, make them an offer they can’t refuse. If you do unlawful detainers or collection work, for example, you might pitch a prospective client with “first case is free”. If you do estate planning, you might offer a simple Will package at a steep discount.

Get your foot in the door, win them over, and one day you’ll be telling the story about how you took over your market.

Marketing is simple when you know The Formula

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Spank me and send me to bed without supper

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I blew it.

Yesterday I said that referrals are number one and advertising is number two on my list of favorite marketing methods. When I said that, I was thinking about the days when I was practicing. Back then, those were my top two favorites.

Today, I would give you a different answer.

For most of my days in practice, the Internet wasn’t a thing. At least not something most lawyers had access to. We didn’t have email, either. Cell phones? I wore a pager and used pay phones. For a long time, I didn’t have a fax machine.

Anyway, if I was practicing today, I would tell you that referrals are number one and email is number two. Advertising would be third on the list, not second.

If you don’t like advertising or aren’t allowed to do it, this should come as good news to you because email marketing is something just about any lawyer can do.

It’s easy. There’s little or no cost. It doesn’t take up a lot of time. And it works incredibly well.

If you’re not using email for marketing, the best place to start is to use it to stay in touch with clients and former clients. Remind them that you’re still around and can still help them and the people they know.

Most attorneys can get most of their new business from people who have hired them before and email is the easiest way to do that.

If you are currently using email to stay in touch with clients and former clients, great. But be honest: When was the last time you emailed all of them? When do you plan to do it next? NB: if you have to think about this, you’re not emailing often enough.

Next, start using email as a tool for courting prospective clients. People who have connected with you but haven’t yet hired you. They are much more likely to hire you or send you referrals than someone who doesn’t know you from Adam.

Bottom line? If I had email when I was practicing, I would have grown much bigger, much faster, and with a lot less effort. Today, my entire business is built around email.

So yeah, I should have told you that yesterday. My bad.

Referrals, first and always. Then email. Advertising if you want to take things to the next level.

How to use the Internet and email to build your practice

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Why should I buy your hamburgers?

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If you were going to open a coffee shop, you would start by researching the market. You’d look at the existing restaurants in town and size up the competition.

How many coffee shops are there in a one-mile, three-mile, and five-mile radius? What’s on their menu? Do they have any specialties? What are their prices?

You would look at population density, traffic patterns, parking, and a hundred other factors, in an effort to find an unmet need in the market or an opportunity to improve on what other coffee shops do.

And then, you would come up with an angle, something that would make your coffee shop stand out from the competition. It might be the furniture, lighting, or decor. It might be the name of your coffee shop, your menu, or prices.

You would look for something you could do to get customers to notice you and give you a try. You would then give them the best experience possible so they would come back again and tell their friends about you.

Which is exactly what you need to do with your law practice.

You need to give people a reason to notice you and hire you instead of the legions of other lawyers in town with a similar menu. You need to stand out from the competition by being better or different.

So tell me, why should I buy your hamburgers?

How to develop an angle for your practice

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How to quickly get new clients

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If you want to quickly get new clients, here are three marketing methods you should consider.

(1) Advertising

An effective ad program can put your offer in front of a lot of prospective clients literally overnight.

If you’re not permitted to advertise your services, or you don’t want to, consider advertising your book or report or other information product.

You can sell that information or give it away, and each person who buys or downloads it will learn what you do and how you can help them. They also get added to your list so you can stay in touch with them, leading to more clients over time.

(2) Referrals

One of the best ways to build a law practice is through referrals from clients and professional contacts. For most attorneys, referrals happen when they happen. With a little effort, however, you can make them happen.

One reason people don’t give you referrals is that they don’t think about it. You’ll get more referrals if you contact them regularly and remind them how you can help their friends, clients, and colleagues.

One of the best ways to do that is to create a written document that describes your ideal client and explains the best and easiest ways to make a referral. My two courses, Maximum Referrals and Lawyer to Lawyer Referrals show you how.

(3) Joint ventures/strategic alliances

Another way to quickly bring in business is to align yourself with people with a list of clients or contacts who might need your services.

Professionals with a similar target market to your own can promote your webinar to their list, for example, in return for you doing the same for theirs. You can write guest posts for each other’s blogs or newsletters. You can promote each other as speakers at your respective networking events.

Advertising, referrals, and joint ventures give you access to other people’s lists, listeners, readers, or contacts. You can quickly get new clients by leveraging their relationships and getting your name and message in front of a large number of prospective clients.

Quickly get new clients through referrals

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What vs. How

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In a “how to” article, report, or post, you describe the problem and present the various solutions you offer, but you should also tell the reader what they can do without you.

Tell them how they can avoid the problem in the first place. Tell them how to mitigate damages. Tell them how to protect themselves in the future.

The question is, having told them what to do, should you also tell them how to do it?

If you say that filing a quit claim deed is an option, should you tell them where to get the form and how to fill it out? If they can file for a simple divorce on their own will you tell them how to do it?

These are things you need to think about.

You want to provide value to readers and that usually means telling them more rather than less. More information shows them you know what you’re doing and builds trust. Being generous with your knowledge and advice endears them to you, making it more likely that if they hire any attorney, you’re the one they will choose.

But the choice isn’t always simple. If you tell them how to do something and they mess up, you may lose credibility and expose yourself to liability. If they follow your instructions successfully, they may decide they don’t need you for anything else.

Should you tell them all of the “whats” but none of the “hows”? Should you tell them all of the “hows” but encourage them to contact you to look it over?

Decisions, decisions.

My advice? Err on the side of too much rather than too little. Add your “on the other hands,” cover your backside, and encourage them to contact you to learn more. But don’t hide from telling them what to do and how to do it. Remember, you’re writing a “how to” not a “what to”.

Marketing legal services successfully starts with successful philosophies

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What’s in your wallet? Briefcase? Desk drawer?

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When a client leaves your office, especially after your first meeting, what do you hand them? When you’re networking or running errands, what do you give to the people you meet?

It could be anything, as long as it has your name and website on it. Your business card, a brochure, your newsletter, a copy of your book or report.

I’m all for digital, but nothing beats a tangible handout for helping people to remember you and prompting them to get more information.

Put something in their hand they can take home with them and show their spouse or partner. Give them extras they can pass out to friends. “One for you, the other in case you talk to someone who might need my help”. Plant the seed and equip them to provide referrals.

Don’t rely on your handout to do the work, however. Use it as a mechanism to get their contact information. And make sure you follow-up with them, to tell them you enjoyed meeting them, to offer additional information, and to invite them to take the next step.

Marketing is simple. It’s even simpler when you have something to hand out.

The perfect handout 

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The best time for marketing

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Okay class, as you know, we’re having an essay exam today so take out a sheet of notebook paper and a pencil and write today’s date and your name in the upper right corner.

At the top of the page, write, “The best time for marketing”. That’s the subject for the exam. You have 30 minutes to write your essay. Are there any questions? Okay. Ready? Begin.

[Teacher: reading magazines, making shopping list, checking students to see who’s cheating. . .]

Time’s up. Pencils down. Please pass your paper to the front.

Okay, we have a few minutes left until next period so does anyone want to share a few thoughts about the subject of the exam? Yes, David?

[David]: Most people will say that marketing should be done all the time, that is, every day, and while that’s true, the question is about the BEST time for marketing. In my essay, I said that the best time is when things are going well in your business, when you are busy and really don’t need new clients or customers.

The reason is that there will come a time when business will drop off and that’s the worst time to ramp up your marketing because you’re under pressure to make payroll and you don’t have time to do the kinds of marketing that are likely to have a big, long-term payoff. It’s harder to say no to lower-quality clients when your rent is overdue.

Also, when you’re busy, the marketing you do is often more effective. Success breeds more success. When your phone is ringing and you’re constantly signing up new clients, you’re excited and confident, and those qualities attract even more clients.

Nobody wants to hire someone who is desperate, they want to hire someone who exudes success. When you’re busy, there’s a positive vibe in your office and clients pick up on it, signing up more quickly and with less resistance. That vibe also leads to more positive word-of-mouth and referrals.

When you’re busy, you have the resources to try out new marketing ideas. If they don’t work, you can absorb the loss. If they do work, you have some new arrows in your marketing quiver.

The bottom line is that when you need clients, you’re playing catch up and marketing is more difficult and less effective. When you’re busy, marketing is easier and you get better results.

So yeah, the best time for marketing is when you don’t need it, just like the best time for exercise is when you’re healthy and in shape.

[Teacher]: Uh. . . thank you David. Class dismissed.

Get on board the attorney marketing train

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Tell them what to do NEXT

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You run an ad. Write an article. Or give a talk. Whatever you do to push your name and message out into the world or into the hands of a prospective client, at the end, you should tell them what to do next.

Eventually, you want them to hire you. But it’s usually too early to tell them to do that.

If they’re sitting in the office with you after a free consultation and they need your services, yeah, tell them to “sign here”. Hiring you is the next step. The next step at the end of a presentation, article, email, or when you hand someone your business card, however, is different.

The next step might be to visit a webpage to get more information, access your report, fill out a form, sign up for your webinar, or subscribe to your newsletter. Or it might be to call your office to ask questions or to make an appointment. Whatever it is, that’s what you should tell them to do.

The right “call to action” will depend on:

  • The nature of their problem or objective
  • Their level of sophistication
  • Whether they already know and trust you/hired you before
  • What else they’ve read or heard from you or about you
  • Your offer or offers
  • And other factors

But it’s usually not “sign here”.

How do you know what’s best? You try different calls to action and track responses. You test and re-test to find which one brings the best response.

“Call for an appointment” vs. “Visit this page for more information”. “Download my free report” vs. “Download my free planning kit”. “Call my office to schedule a free consultation” vs. “Call my office for a free phone consultation”.

You can also offer more than one call to action to accommodate those who are further along in the buying process, that is, closer to making a hiring decision: “Call to schedule a free consultation” and “Visit this page to learn more about your rights”.

Tell people what to do next and you’ll get more people taking the next step.

How to talk to people about referrals

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