Illegal aliens can now practice law in California

Share

California Governor Jerry Brown just signed a bill allowing illegal aliens to become attorneys.

Yep.

Officers of the court no longer have to abide by the law. That oath thingy? Upholding the Constitution? Nobody really takes that seriously, do they?

Grow up, people. Laws are silly.

I am curious, though. When an illegal alien attorney reports his or her income, whose social security number are they using? Who cares, as long as it’s not mine.

Anyway, just when you thought there were already too many attorneys competing for clients, now this. What to do. . .

Take sides. Make some noise for or against this, on your blog and in the media. Tell the world what you think. Why it’s wrong (or right), what it means, what’s next. Issue a press release. Write a paper. Give interviews. You can do this even if you’re not in California.

Whatever you do, do it loudly. You’ll get support from people who think you’re saying something that needs to be said. And you’ll get attention from people who think you’re evil and should be burned at the stake.

Either way, you’ll get traffic to your website and new clients. Just like I’m sure this post will do for me.

Need ideas for blog posts? Other ways to get traffic? Make the Phone Ring has what you need. Go here.

Share

What if you never met anyone new?

Share

Did you hear about the imaginary new law? It says that one year from today, lawyers will no longer be allowed to meet new people. No networking, no advertising, no social media, no speaking or writing or anything else. Whoever you know one year from today is it.

Disastrous? One more law that needs to be overturned?

Not really. The law doesn’t say you can’t get referrals. The people you know can still send business and introduce you to people they know.

The law simply says that you can’t, on your own, meet anyone new.

(Are you still with me on this imaginary sojourn? I hope so. I do have a point.)

Now, knowing that this law will take effect in exactly one year, what would you?

Would you meet some new people as quickly as possible? You probably would.

Would you do everything you could to meet more well connected, influential people in your target market? Yeah, that would make sense.

Would you also work hard to strengthen your existing relationships? I’m thinking that’s a yes.

If one year from today you could not, on your own, meet anyone knew, I think it’s safe to assume you would have a sense of urgency about improving and growing your existing network of contacts. The question is, at some point, would you have enough?

Would you know enough people to sustain your practice ad infinitem? Could you survive and thrive solely on their repeat business, referrals, and introductions?

Yes.

No matter what kind of practice you have, if enough people know, like, and trust you, and you treat them right and stay in touch with them, your financial future should be golden.

And hey, enough doesn’t mean thousands. 50 or 100 people will probably do the trick for most lawyers, assuming those people aren’t hermits. In fact, five or ten good referral sources can keep you very busy. Remember, you will also get referrals from the new clients they send you and referrals from those clients, too.

It’s not about who you know. It’s about who they know.

Anyway, even though you may already have enough people in your existing network, you probably should go find some new contacts before the new law goes into effect. I know, it’s imaginary, but if you pretend that it’s not, in a year, you’ll be a very happy lawyer.

Want more referrals? Try this.

Share

New report shows attorneys how to quickly get more referrals

Share

The Attorney Marketing Center has announced the release of a report that shows attorneys how to quickly get more referrals. “The 30 Day Referral Blitz” is an expanded and updated version of a report previously available only to author David M. Ward’s consulting clients.

“Lawyers are often told that the way to get more referrals is to ask for them. The problem is, they don’t like asking. The 30 Day Referral Blitz gives them an alternative,” Ward says.

Not only does The Blitz show lawyers how to get referrals without asking, it shows them how to do it quickly. “A ‘referral blitz’ is a concentrated burst of activity that takes place over a 30 day period. After a few hours of prep time, The Blitz can be done in as little as 15 minutes a day,” Ward says.

The original version of The Blitz was slower and more expensive. It required lawyers to use regular mail and the telephone. The new version takes advantage of the speed and reach of the Internet and email, making it easier, quicker, and more economical. “You can do The Blitz every month, if you want to,” Ward says.

The 30 Day Referral Blitz shows lawyers how to get referrals from existing clients, former clients, and other contacts, including professionals and social media connections. For more information, visit The Attorney Marketing Center or this page.

Share

Creating an operations manual for your law practice

Share

Early in my career I rented space from an attorney who had a very lucrative high volume personal injury practice.

He had half a dozen employees, including one attorney, and everything ran very smoothly. The office was busy but quiet. Everything was orderly. They never seemed to miss deadlines or suffer a major crisis.

One reason why the office was so successful was that the attorney had prepared an operations manual. Every aspect of the practice was documented. Every employee knew what they were supposed to do.

He created the manual, I was told, so that if someone quit or went on maternity leave or got sick, the new hire or temp would be able to quickly get up to speed.

The manual explained how to open a new file, how to close a file, and everything in between. There were forms and checklists for every stage of the case, and fill-in-the-blank form letters, too. The calendaring procedure was spelled out in detail.

As a result, nothing fell through the cracks. The cases got worked and settled or tried. Things moved quickly. Mistakes were rare.

I never saw the actual manual but hearing about it inspired me to create my own. I started by making extra copies of every letter I wrote and putting them in a separate file. I created checklists for repetitive tasks. I asked other attorneys I knew for copies of their forms and form letters and re-wrote them to suit my style and work flow.

I was also able to build a sizable practice with a relatively small staff, in part, because of my manual.

One of the benefits of going through this process is that it forces you to think about everything you do, allowing you to find ways to do them better. You find holes in your procedures, places where mistakes can happen, and you can patch them. You find wasteful tasks and can eliminate them. You see opportunities for doing things faster.

You also find ways to improve client relations. For example, you may discover gaps in communicating progress to clients about their case, or find ways to make their experience less stressful. Repeat business and referrals will increase because you always send welcome letters and thank you letters and remember clients’ birthdays.

The bottom line is that creating an operations manual for your law practice will save time, save money, help you avoid errors (and malpractice claims), and make your practice run more smoothly and more profitably.

If you don’t have an operations manual for your practice, I encourage you to start one. If you have staff, enlist their aid. If you do have a manual, make a note to review it periodically, so you can update it with changes in the law, new forms, and new ideas.

You’ll thank me later.

For more on creating an operations manual, see The Attorney Marketing Formula

Share

Attorney advertising: don’t let this happen to you

Share

The other night I heard a radio commercial for a tax attorney. Not a “tax resolution” firm that does offers in compromise, a regular tax firm. At least that’s the way it was presented.

This was during “drive time” on a station that probably has many hundreds of thousands of listeners. Drive time radio is expensive, especially on a show with a big audience. How many listeners have a tax problem and can afford to hire an attorney?

I’m sure the attorney doesn’t need many clients to pay for the ads and turn a profit. But why not advertise on a Sunday “investor” show? Small audience, but much more likely to need a tax attorney. And the cost of that kind of show is a fraction of the cost of a “drive time” ad buy.

Anyway, I’m listening to the ad, waiting for the call to action. Now if you were running expensive ads on drive time radio, what would you want as the call to action?

You would want to offer a free report, wouldn’t you? So you could build a list of people who aren’t sure they need an attorney and need more information. A list of people who don’t have a tax problem right now but think they might soon.

Yep, that’s what you’d want. You are an attorney advertising genius.

But not this attorney.

This attorney made the same mistake most attorneys do in their ads. The call to action was to have listeners call the attorney’s office to make an appointment. (I don’t remember if he was offering a free consultation.)

The ad never mentioned the attorney’s web site. No “free report”. No way for the attorney to generate leads of prospective clients so he could stay in touch with them.

Call or don’t call. Those were the options.

Of course there’s nothing wrong with telling people to call for an appointment. But don’t make that the only option. Reach out to the “maybes” and get them into your marketing funnel. Build a list of prospective clients. Some of them are going to need your services at some point and you want to be “in their minds and their mailboxes” when they do.

One more thing. If you’re driving home from work and hear a radio commercial, what’s easier to remember a phone number or a website?

Exactly.

Anyone who advertises today and doesn’t include a website is really missing the boat.

You don’t have to advertise, but you do need a website. Find out what to do here.

Share

Marketing legal services with a rifle, not a shotgun

Share

Most attorneys use a shotgun in their marketing. They spray marketing pellets far and wide, hoping to hit anything that flies by. Because they aren’t focused, they spend too much time (and money) and are often frustrated with their results.

The most successful attorneys use a rifle in their marketing. They aim at carefully selected prospective clients and referral sources. They may not always hit something, but when they do, the usually win the big prize.

Let’s look at two estate planning attorneys seeking to build their practice through networking.

Attorney number one goes to a networking event at his local Chamber of Commerce. He meets as many people as possible and comes home with 20 or 30 business cards. He sends everyone a “nice to meet you” email and waits to see what happens. And waits. And waits. Because everyone he met is busy, and also marketing with a shotgun, not much happens.

Attorney number two focuses on professionals in the health care industry, so he attends a networking event sponsored by an association of health care professionals. Before he goes, he does some homework. He finds out who will be speaking at the event, and gets a list of the event organizers and committee heads. He Google’s these people’s names, visits their websites, and sets up files on three people he wants to meet at the event. He knows where they work, what they do, and what’s important to them.

At the event, he meets with his chosen three. He takes notes about their conversations. He hits it off with the administrator of a big hospital, in part because they know some of the same people.

The attorney sends follow-up emails to his three. He notes that one belongs to another organization which has a meeting scheduled in two months, and makes a note to ask him if he will be attending that meeting.

The attorney calls a physician he knows whose name came up in his conversation with the hospital administrator. He tells him about his meeting and asks a few questions about the administrator, adding this information to his notes. He says something nice about the administrator.

He does more research on the administrator and his hospital. He finds out which law firms represent the hospital. He subscribes to their newsletters. He does the same thing for the hospital’s insurance brokers, accounting firms, and some of their major suppliers. He sets up Google alerts for these firms and their partners or principals, so he can stay up to date on any news.

He calls the administrator and leaves a voice mail message. He says he enjoyed meeting him and says he spoke to the physician they both know and told him about their meeting. He says the physician said to say hello.

He emails a copy of an article he just wrote for a health care web site to the three people he met at the event. Because he took notes, he is able to add a personal note to each email, mentioning something they talked about at the event.

Okay, you get the idea.

Attorney number two is focused. He doesn’t try to meet everyone, he is selective. He does his homework and he follows up. And because he’s not “targeting” everyone, he has the time to do it.

Attorney number one may get some business from his Chamber of Commerce network. But attorney number two is networking with heavy-duty centers of influence in a niche market. Because he specializes in that market, those centers of influence will notice him and eventually, provide him with referrals and introductions to other centers of influence in that market.

Marketing legal services with a shot gun can make you a living. Marketing with a rifle can make you rich.

Want help choosing the right niche market for your practice? Get this.

Share

Marketing wisdom from the founders of two great companies

Share

Edwin Land, co-founder of Polaroid, said, “Marketing is what you do when your product is no good.”

I don’t think he literally meant that a good product sells itself, but darn close. Clearly, marketing is easier when you have the right product or service.

Lawyers don’t sell innovative products that make people go “wow”. They sell results and effort. Clients can see the former. They often don’t see or appreciate the latter. Your job is to make sure they do.

For lawyers, marketing is more than what you do, it’s who you are. Your values. Your compassion. Your hard work. You must care about your clients and your clients must know it. They must feel about you the way you feel about them.

David Packard, co-founder of Hewlett-Packard, said, “Marketing is too important to be left to the marketing department.” For lawyers, truer words were never spoken.

Marketing is simple, when you know The Formula

Share

How to qualify prospective clients in four seconds or less

Share

Would you like to know if someone is a candidate for your services within four seconds of meeting them?

I just read about a financial advisor who built a very successful business doing that. He cold called investors, introduced himself, and asked a simple question: “Are you looking for a new financial advisor?”

He didn’t ask if they were interested in getting information about a hot stock. He didn’t invite them to a seminar. He was looking for people who wanted a new advisor and that’s what he asked.

They either were or they were not. If they said yes or maybe, he moved forward. If not, he moved on.

Hold the phone, I’m not suggesting you cold call. Or that you ask people you just met a qualifying question. “Hi, I’m Joe. Are you looking for a divorce lawyer?”

But I am asking you to put on your thinking cap and come up a good qualifying question for your services.

There are many ways to phrase the question:

  • Are you looking for. . .?
  • Do you need. . .?
  • Which of these works best for you. . .?
  • Do you have this problem?
  • Have you ever. . .?
  • Why are you. . .?
  • Are you ready to. . .?

You might put the question on the home page of your website, front and center, to let visitors know they’ve come to the right place. You might not ask until someone has had a chance to read something, get their questions answered, and get a sense for who you are.

You might ask in conversation. Or hand over a brochure or report that asks for you.

On the other hand, you may never vocalize the question or put it in writing. The question may be no more than sub-text. But there it will be, guiding you and qualifying your reader or listener.

Crafting this question will help you define your “ideal client”. What is their problem? Where are they in the process? What other solutions have they considered or tried? It will help you qualify prospective clients, possibly in four seconds or less.

So, what would you ask someone to find out if they are a prospect for your services?

Do you want help describing your ideal client? Get this.

Share

Attorney website content for getting more referrals

Share

A lawyer in New York needs a lawyer in San Diego (that’s where you are) who does what you do. He’s got a client he needs to refer. Will he find your site? Will he like what he sees enough to recommend you?

An attorney across the street has a client to refer and doesn’t know anyone who does what you do. Will he find your site? Will he recommend you?

If you want to get more referrals from other lawyers, your website should have content for other lawyers.

Start with keywords.

A lawyer may include keywords in his or her search that are different from those used by prospective clients. He may want a lawyer who belongs to a certain bar association, for example, or who has a certain designation (i.e., “Certified Specialist”). He may use certain geographic keywords in his search that a local would not use.

Make sure your pages and posts are optimized for those keywords and phrases.

Set up landing pages specifically for other attorneys. Greet them “lawyer to lawyer”. Tell them about yourself the way you would if you were meeting in person or speaking on the phone.

Offer them lawyer-like content (articles, posts, white papers, briefs, etc.) that demonstrates your bona fides and makes them see you as a peer. Use terminology and examples likely to resonate with a practicing lawyer.

Talk about how you work with other attorneys. Provide stories and testimonials from other attorneys who have given you referrals. Talk about referrals you have given, too. If appropriate, talk about referral fees and how you handle them.

Provide content that helps lawyers do a better job for their clients. For out of state lawyers, for example, you might write an article on, “What out of state lawyers must know about [your field] in [your state or province]. For local lawyers in other practice areas, “What every [your state or province] lawyer who doesn’t handle [your field] needs to know about [your field]”.

Once you’ve done this, do the same thing for non-lawyer referral sources.

Your attorney website content shouldn’t be limited to prospective clients. Professionals and others have clients, customers, or patients to refer. Help them find you, give them reasons to trust you, and you will get more referrals.

For help with your attorney website content, get my Internet marketing course for attorneys.

Share

Word of mouth referrals

Share

I saw a movie last weekend about an ethnic restaurant on the brink of bankruptcy. The manager met a quirky man, driving a taxi, who claimed to have been a great chef in the old country. Desperate to turn things around, he hired the man and crossed his fingers.

Turns out the chef really was good and business started to pick up.

One customer, an older woman, told the manager she loved the food and would tell everyone about the restaurant. Her husband added, “. . .and she knows everyone”.

Apparently, the woman did know everyone because the restaurant suddenly got very busy. When a food critic gave the place a glowing review, there were lines around the block, two hours before the place opened.

The woman was a connector. She was influential. And because she knew a lot of other influential people, if she thought you were good, the world would quickly hear about it.

What if you had a client like that, a connector who really loved what you did for them? Before you knew it, word of mouth referrals would bring you a waiting room full of new clients.

The thing is, people don’t wear a sign to identify themselves as a connector. It could be anyone. It could be that unassuming older lady sitting in your waiting room right now. If she likes you, your practice is made.

Okay, you may never have a client like that. Or, you may have someone next week. So you do a great job for everyone, because you never know who they are.

Yes, I know you would do that anyway. Because it’s the right thing to do and because it’s who you are. You don’t treat big shots any differently than regular folks.

Here’s the thing. Regular folks can also bring you a lot of business. They may not be connectors who can tell the world about you, but they can refer you a new client, and that client can do the same.

I often took small, unprofitable cases. I didn’t make any money on those cases but my business model was based on serving clients, it was not based on the viability of any one case. I helped my clients with small cases and they came back with big ones.

In a sense, every client is a connector. You may never get a five star review, there may never be a two hour line to get into your waiting room, but treat everyone right and you will have a never ending supply of new business.

Get more clients. Get The Attorney Marketing Formula.

Share