How to make it easier for readers to grok your content

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Yesterday, I talked about the importance of making it easier for folks to access your content. Today, I want to elaborate on this subject, and share a few ways to make the content they read more readable.

But not just readable, effective. Meaning readers (and listeners) not only understand your message, they relate to it, and to you.

This isn’t difficult. Just different from what most people do. And that’s what makes it effective.

  • Come to them, don’t make them come to you. Unless you have a good reason to do otherwise, send your email or article to them, so they can read it immediately, instead of asking them to click and come to your website to do that.
  • Don’t send “a newsletter,” send an email. It’s more personal and conversational, and more inviting to read.
  • Keep it simple: one subject, one “lesson,” one offer, one call to action.
  • Keep it short. They’ll give you a minute or two. If you have more to say, save it for next time (as I’m doing here).
  • Make it LOOK easy to read. Short paragraphs and sentences, bullet points, CAPS and bold and other visual elements.
  • Help them or entertain them. Tell them something they can use, and/or tell them something interesting.
  • Facts tell, stories sell. More stories make your content more readable, relatable, and persuasive.
  • Lighten up. Use warnings and cautionary tales sparingly. You want to inspire readers and give them hope for a better future, not crush them with despair.
  • Don’t tell them everything. Tell them enough to frame the problem and possible solutions. Make them come to you to find out more.
  • Talk to your readers, not at them. Ask them questions to get them thinking or to make your point, and ask them to reply and/or ask you questions.

I see a lot of lawyers’ content that does a great job of “posturing,” that is, showing readers they know what they’re doing and they are very busy doing it. We all need to do that to some extent.

But there’s something to be said for showing readers that besides being “hard to get,” we are also “good to know”.

How to use email to build your law practice

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Why your readers aren’t reading

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You work hard to produce good content. Intelligent, thoughtful, interesting articles and posts. You share valuable ideas in your newsletter or your website or content management system.

Maybe you do videos, podcasts, or webinars. Maybe you regularly interview experts and authors and other smart people with something valuable to offer.

Unfortunately, your numbers tell you the folks aren’t reading or watching. Let alone contacting you to find out more about how you can help them.

Is content marketing a failed idea?

No.

Do you need to upgrade your research, writing, and content production skills? Get a better camera, microphone, or lighting set-up?

No.

Your subscribers and followers may not be reading or watching your content simply because you make it difficult for them to do that.

I get a lot of newsletters I’d like to read but don’t because I’d have to follow a link to a website, maybe log-in, maybe download something.

Sorry, I don’t want to bother.

Almost daily, I get emails that don’t share any ideas or information, but invite me to register for yet another webinar or “summit”.

Looks like it might be great, but I don’t have time for that.

I get sent links to a lot of videos. Five minutes, I might be your boy. 20 minutes, sorry, maybe another time.

I might like to read your pdf or ebook, but I’m in the middle of something else right now. Okay, I’ll download it and read it later, but let’s face it, later usually never happens.

And hey, I don’t want to give you my email address again. I’ve been your subscriber for years. And now I’m going to get two of everything from you? Thanks, but no thanks.

Like most folks, I decide to read or watch something in a second or two. If the next step is to start reading or watching, I might do it. If the next step requires me to register for something, put something on my calendar, invest an hour or two of my time, the odds are I won’t.

Sometimes I will. But not every time.

Bottom line: if I have to spend a lot of time to get to your content before I can consume it, on most days, the answer will be a hard no.

Love ya, but I’m busy and have to move on. You set up too many hoops for me to jump through, and I’m not in the mood.

So I never see much of your best content.

My advice to anyone who wants to build their business or practice with content of any kind: make it easy for people to access that content.

More readers, more leads. More leads, more clients.

How to use a simple email newsletter to build a law practice

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Tell ’em what you did, not what you’re going to do

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If you want an easier way to create content, a good rule of thumb is to share stories about what you’ve done rather than what you plan to do.

Two reasons.

The first reason is pragmatic. When you predict something or share your plans for the future, there’s too much pressure on you to perform.

You might describe a case you’re working on, for example, and talk about the possible outcome. A lot of things can go wrong, however, and if they do, you’ll be left having to explain.

Which might make you look less formidable.

Why not make it easy on yourself? Wait until the case is done, share the results, and then talk about why things turned out the way they did.

And, if you didn’t get the results you wanted or predicted, or did something that hurt the case, you don’t have to write about the case at all.

CYA, my friend.

The second reason to talk about what you did instead of what you’re going to do is that it makes for a better story.

Telling your readers you’re going to deliver a presentation next week is okay. It’s also a good idea if you’re trying to fill seats. But it’s an announcement, and not terribly exciting.

Telling them about the presentation you delivered last week, on the other hand, is a story and it might be a good one. You can describe what happened—the size of the crowd, anecdotes about how you were introduced, some people you met, questions you were asked, and so on.

Much more interesting.

(Yes, do both. Promote the presentation and do a recap.)

That’s all I have for you today. What will I talk about tomorrow? C’mon, if you’ve read this far, you know I don’t want to tell you what I’m going to do. . . okay, okay, I don’t know what I’m going to do. I guess we’ll both find out tomorrow.

Build your practice with an email newsletter

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Hmm, what shall I write about today?

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Continuing my quest to equip you with a never-ending supply of ideas for your blog or newsletter or other content, or rather strategies for finding ideas, comes something so simple, you might kick yourself for not thinking of it.

To wit: Amazon’s best sellers lists.

The non-fiction best sellers lists are updated daily or hourly and are an accurate indication of what people are buying and reading.

Which means, if you write about those subjects, they’ll want to read that, too. Not only that, if you post your article online, you will help readers to find your article (and you) via search engines.

Instead of trying to guess what people want to read, let Amazon (and other bookstores) tell you exactly what they want to read.

Start by looking at books about legal subjects, of course. But also look at books on subjects that might interest your target market.

For business clients, that would include topics specific to their industry or niche and the people in them. But also general business books, because every business wants to know about marketing, productivity, leadership, sales, and a ‘ho bunch more.

Consumers are interested in a long list of subjects: insurance, debt, credit, investing, and the list goes on.

You’re in business, and you are a consumer. Find something that interests you and you’ll probably have something that will interest your readers.

You can browse by category or use the search box to search by keyword. You can stick with best sellers or drill down into niche topics, but either way, look for books that are selling well.

What then?

No, you don’t have to buy the books. Or download them via Kindle Unlimited. You don’t have to read any of the books, unless you want to. You can get plenty of ideas to write about by looking at:

  • The title. What solutions does the book promise? What will the reader learn or be better able to do as a result of reading the book? You might even use a variation of the book’s title as the title of your post or article.
  • The sales page. In particular, look at the headline and the bullet points. They should supply you with a plethora of ideas and might also be suitable for the title of your post.
  • The table of contents. Use the “look inside” feature to read the chapter titles and sub-titles.
  • The introduction. You can also “look inside” and read the first few pages of the book, to see how the author approaches the topic.
  • Reviews and comments. See what readers and reviewers liked about the contents of the book, what they didn’t like, and what they wanted to know that might not have been addressed.

In a few minutes, you should have enough content ideas to keep you busy for a long time. Hell, you might even have enough ideas to write your own book.

How to write an email newsletter that brings in new business

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Another simple content idea

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I bought an iPad. Yes, my first. You know how it is, you don’t know you need something until you get it (or someone lets you try it) and you realize what you’ve been missing.

Anyway, as part of my research into “if” and “which one” and “ways to use it,” I saw some videos made by law students who are using iPads for note taking and studying. They explain the apps and accessories they use, why they chose them, and how they use them.

Basically, they’re doing product review videos for a niche market.

Which prompted me to tell you that if you use and recommend any tech tools or apps, and workflows and best practices for using them, you could record product reviews, and post them on your blog or channel.

Most product review videos follow a pattern:

  1. Describe the product/model/version and features
  2. Explain what they like
  3. Explain what could be improved
  4. Compare the product to other options
  5. Explain if they recommend it, for whom, and why
  6. Tell where to get it

Product reviews lend themselves well to video, as you can demonstrate the product and give it a face (yours). You can instead do “faceless” screen capture videos.

If you’re not up for doing videos, you could write a blog post or newsletter article, with or without images, or simply mention the product and your recommendation on social. (Be sure to tag the relevant company when you do.)

And if you don’t want to do product reviews, or share your workflows, you could do something similar by writing book reviews.

Whatever you choose to do, make sure you have fun doing it. Because if it’s not fun, it’s work, and you have enough of that already.

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Another way to beat “nothing-to-say syndrome” on your blog

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If you’re new to blogging, or you have a bad case of “bloggers block” and need some ideas to prime the pump, you could go to your favorite search engine and search for “how to get ideas for a blog”.

A better approach would be to use that search engine to find actual ideas.

With a few clicks, you’ll have a list of blog post ideas that are relevant and optimized because they are based on actual searches.

Type in a general idea, your practice area, your niche, or other keywords related to what you do. You might want to log out first, or use a private search, so your past search history doesn’t influence your results.

Then, look at the “drop-down” list of searches related to those keywords. You’ll see what people are searching for and that might be all you need to find your next blog post topic.

On Google, you can also look at the “People also ask” and “Related to” sections for more ideas.

If you’re still scratching your head, click to execute an actual search and look at the search results page. Look at the top 3 to 5 organic results (not paid). These will give you a good indication of what people are looking for, at least today, and you can use those results to write a post on one of those subjects.

Done and dusted.

You can take it a step further by clicking through to the actual posts or articles, to see how those topics were handled by other lawyers or bloggers, and get more insights into what to include or how you might slant your post.

By the way, you don’t have to limit your search to law-related keywords. You can search for anything you think might interest your readers and prospective clients.

If you represent landlords, for example, you might search for subjects related to buying, renting, and managing rental property.

You can even write something about one of your outside interests or hobbies.

Let’s say you love muscle cars but never thought to write anything about that on your legal blog. It has nothing to do with what you do professionally, so why do it?

Because there are a lot of people who share your interest and some of them might need your legal services, or know someone who does.

Write a post about the latest trends or about your favorite cars from the ’70’s and post it.

It’s your blog. You can do what you want.

Your regular readers may not be interested, but they might appreciate that you’re not always a boring attorney but actually have a life outside the office.

And you’ll get search traffic from other muscle car lovers, some of whom might like the ‘Cuda you wrote about and decide they want to talk to you about your services.

You’ll also have fun writing about something you love and maybe meet some kindred spirits.

More ways to get ideas for your blog

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Content marketing when you don’t know what to say

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Content marketing is a simple and effective way to market legal services. You create content, your target market consumes it, they learn something interesting or useful, and come back for more.

You build a following who come to know, like, and trust you. When they have a legal problem, they come to you for help.

You know this. But you resist doing it because:

(1) It takes a lot of time.

How much is “a lot”? Would you invest one hour a week if it meant bringing in one new client per week?

I’ll let you do the math.

You can also outsource or delegate a lot of the work. (Don’t outsource all of it, though. Your content needs to speak with your voice

(2) It’s not right for my market.

My clients don’t read, don’t watch videos, and don’t want to hear from me because it reminds them of bad times.

Fair enough. But your professional contacts can read and don’t mind hearing from you, and they can send you more business and introduce you to other professionals who can do the same

(3) I don’t know what to say.

You know a lot more than you think. And if you’ve been reading my daily word-bombs, you know you can write about almost anything.

And you can improve.

Start by reading (and watching videos, podcasts) outside your field of expertise. You’ll get more ideas than you can ever use.

Read about things that interest you. You’ll find that your audience is interested in a lot of things that interest you, too. Are you thinking about getting a new iPad or phone? Guess what? So are a good percentage of your readers and followers.

Read about your target market. You can’t go wrong talking about the people, the issues, and the news that’s a part of their world.

If you have business clients, read (and write) about business and marketing and other issues your clients deal with daily.

If you represent consumers, read and write about things consumers want and need to know (investing, debt, credit, insurance, etc.).

Read, learn new ideas and stories, and share this with your readers, along with your comments, experiences, and suggestions.

And yes, you can also talk about your kids, friends, hobbies, sports, games, and anything else that strikes your fancy.

That’s how your readers get to know and like and trust you.

How to build your practice with email content

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Being different without being weird

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You want to stand out. Show people you’re different. Help people remember you and talk about you on social media or to their friends. You’re looking for something you can do that’s different but coming up empty.

Relax. Stop trying so hard.

You don’t have to create your own practice area or provide free pizza in your waiting room. You don’t have to do anything radically different. And you shouldn’t. You’re a lawyer, and people don’t want their lawyer to be weird.

You can be different in little ways.

I just saw a video blogger who ends his videos by telling viewers to like and subscribe, as everyone else does, but then does something I’ve never seen anyone else do. He says not to bother hitting the bell for notifications, “because honestly, you have better things to do than to look out for a notification that I’ve posted a new video”.

Small, but different.

Technically, this is bad marketing. You want your viewers/subscribers/followers to know when there’s new content for them to consume. If they don’t get notified, they may never see that new content, and that’s a lost opportunity for you to connect with them and for them to share your content with others.

On the other hand, this is great marketing.

He shows his followers that he doesn’t slavishly follow the “script” everyone else follows, and that he cares about his viewers and puts himself in their shoes.

A small difference, tiny even, but you can get a lot of mileage out of small differences.

When everyone else looks and sounds and smells the same, you don’t need to do much to stand out.

And hey, if you do serve pizza in your waiting room, don’t put pineapple on it. That’s just weird.

Get more referrals by being more referrable

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Objection, calls for speculation

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I saw a video the other day that ticked all the boxes. It was clear and concise, delivered the information viewers needed to know, and didn’t waste our time with anything else. One viewer said what many of us were thinking: “Nice, simple and straight to the point.”

Which is what we should all aspire to achieve in our websites, our letters and emails, our articles, briefs, presentations, and all our communication.

William Howard Taft said, “Don’t write so that you can be understood, write so that you cannot possibly be misunderstood.”

Clarity is equally important in our bills and invoices.

A bill shouldn’t be merely a list of how you spent your time. It should be a narrative that describes your effort.

Spell out what you did in plain English, and what it means for the client. Use active verbs and specific nouns to describe the process you used to deliver the results you obtained, even if (especially if) those results aren’t yet fully realized.

In school, teachers told us to “show your work” instead of merely reporting the answer. They wanted to see what we thought and did and why.

The same standard should apply to your bill.

Show clients your work; help them see and understand what you did and why. If there isn’t room on the actual invoice, add a cover letter and spell it out.

Don’t make clients guess what you did or what you meant. Explain it to them as if they were a child. Or your teacher.

How to write a bill your clients want to pay

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Psst, wanna buy a used blog post?

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I didn’t write it, it doesn’t say anything new, but I’ve saved a blog post for future reference and I am recommending you do the same.

13 Brilliant Ways to Repurpose Your Content & Save Time is an excellent roundup of that very subject.

It’s written for authors, but the information applies to anyone who uses content to promote their business or practice.

I’ve used only one method. I’ve turned blog posts into books and used those books to generate more traffic to my website. I get more visitors, more subscribers, and more clients, and I didn’t have to write anything new.

This post reminds me that there’s a lot more I can do.

If you don’t do any content marketing, seeing what’s possible might encourage you to start. It’s a simple way to use what you know to help people find you and find out how you can help them.

One more thing. The content you repurpose doesn’t have to be your own.

You can point at someone else’s blog post or article or video, for example, and tell people about it.

Like I’ve done with this post.

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