3 questions you must answer before clients will hire you

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Their questions may be unspoken but every prospective client has them. 

The first question is, “Why should I pay attention to you?”

They’re busy. And don’t know you. Or don’t think you have something they need to see or hear. 

Why should they open your email or watch your video? Why should they look at your ad, come to your seminar, or read your article? Why should they click the link and visit your website? 

Why should they talk to you? 

What’s in it for them? 

Tell them. Or they won’t notice you or give you any of their time. 

You can do this by using a headline or title that promises a benefit–answers, solutions, ideas, something they need to know, or something they are interested in knowing. 

If you get their attention and they’re interested in reading or listening, and they do, you need to answer their second question: “Why should I hire you (or take the next step)?” 

Why do they need an attorney? Why can’t they fix things themself? What might happen if they don’t hire an attorney? What if they wait? 

Also, there are a lot of attorneys they could hire. Why should they choose you? Why should they switch from their current firm? 

Tell them why you’re different or better.

Tell them about your services and fees, and what it will be like working with you. Don’t make them guess. Tell them. 

Finally, you must answer their third question. It might be the most important question of all: 

“Why should I trust you?” 

Why should they believe anything you say?

That’s when you tell them about your experience, specialties, philosophies, and track record. That’s when you tell them how you’ve helped other clients like them, with the same or similar problems or desires, and you prove that with testimonials and success stories and endorsements. 

Why should I pay attention? Why should I hire you? Why should I trust you?

Answer these questions, and you’ll get more clients. 

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The simplest way to get new clients

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Years ago, it was called “education-based marketing”. Today, we hear the term “content marketing,” but it is essentially the same thing. It means providing your market with information about the law and procedure, problems and solutions, and telling stories about your clients and cases to illustrate your points. 

It’s the simplest way to get new clients because it’s something you already do. 

And it is effective because the ease with which you deliver this information speaks to your knowledge and experience.

You don’t have to convince them you can help them. Your information shows them you can. 

It’s also effective because it is the kind of information prospective clients search for online, come to your seminar, or ask you about during a consultation.

Delivering this information can be as simple as posting answers to FAQs on your website. Already do that? Do it more because the more information you post, the more articles and blogs and other content you create, the more likely it is that prospective clients will find this information, and by consuming it, convince themself that you know what you’re doing and can help them. 

Some attorneys don’t do this, fearing that the more information they provide, the less likely it is that clients will hire them. “I don’t give away my knowledge; that’s what I get paid for,” they say. 

Au contraire. 

Clients don’t hire lawyers to get information, they hire them to get results. Besides, your articles and answers to FAQs can only provide general information. To find out what can be done about their specific situation, the client will need to speak to you.

And the more who do that, the more who will probably hire you. 

Educate your market about your field. It is the simplest way to get new clients. 

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Why your content isn’t working

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You work hard on your blog or newsletter, recording videos or podcasts, or posting tips on social media. It’s good content, your target market is seeing it, but you’re not getting new clients.   

Why? 

It’s likely that while your market is seeing your content, they’re not reading or watching it. They’re busy, and you’re asking for too much of their time, so they “save” your article for later and forget about it. 

Could it be that simple? Yes. And the solution is just as simple. Create content that’s easier to consume. 

Shorter articles and posts. A few hundred words, not a few thousand. Once a week, not 3 times a day. And while you’re at it, make it interesting, not academic. Tell stories, don’t lecture. 

There’s a time and place for more comprehensive material, but when most of your material looks like “work,” you’re making it less likely anyone will want to consume it. 

And hey, don’t push so hard. 

Yes, you’re in the business of selling your services, and your readers and clients need your services and benefit from them. Asking them to call you to discuss their situation and explore their options might be precisely what they need, but if they feel like you’re chasing them, don’t be surprised if they run in the other direction. 

That doesn’t mean you should be passive. You’re a professional, an advocate, and not merely in the information delivery business. Tell your readers what they need to know, tell them what to do, and why, and tell them what might happen if they don’t. 

And then invite them to contact you to take the next step or learn more.

Content marketing isn’t difficult, but it’s still marketing.

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I thought about you this morning 

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I just got back from my daily walk. I usually listen to podcasts when I walk, and today, I listened to the aptly named “Walking is Fitness” podcast, which provides information and inspiration that helps people get started on their fitness journey and make it a habit.

That’s when I thought about you. 

No, I didn’t think about your fitness level, or lack thereof. I thought about how a podcast might be a great way for you to get more clients and increase your income. 

Hold on. I know I’ve mentioned podcasting before, and as I mention it now, I can hear you say, “I don’t have time for that,” but hear me out. Perhaps you do. 

The walking podcast is just ten minutes. The man who does it records it on his phone while he is walking. Ten minutes out in nature, talking about what he does and knows and recommends. 

Do you have ten minutes’ worth of information you can share about your work? Could you explain the law, share a war story or two, and encourage listeners to go to your blog or read your article and contact you to talk about their case? 

If you don’t have ten minutes’ worth of information, how about 5? 

You can script your message and read your script. Or jot down some bullet points and just talk. It really doesn’t matter. What matters is that you have something valuable and helpful to share, and share it. All you need is something to say and an app to record your voice. Add the recording to one of the many free podcasting platforms and post a link on your website and on social media. 

Sounds good, you say, but how often do you have to do this? That’s up to you. You can post once or twice a week, once or twice a month, or once in a while. 

One more question. Yes, you, in the back…“Most people listen to podcasts while doing other activities, like walking or driving or at the gym. How do you get listeners from your podcast to your website?”

The answer is to give them a reason to visit—more information, a free consultation or another limited-time offer, a helpful form or checklist to download — and a shorter and easier to remember version of the URL to your website. 

But don’t worry about all of this, or any of it. As long as people are hearing your message and your name, you’re building awareness for your “brand” that will eventually lead to more traffic, more leads, and more business.

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Repurposing content

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One of the best ways to build your law practice is to create content about your field and what you do to help your clients.

Writing articles and blog posts, posting on social media, recording videos and podcasts, and the like, are a simple and effective way to boost engagement with prospects and clients and professional contacts, establish your authority, generate traffic to your website, build trust, generate more leads, and “close” more of the leads you generate. 

If you don’t create much content, no doubt the time required is a major factor. 

You can reduce that time, and get a better return on your investment, by reusing or repurposing your content.

You can

  • Update a previously published blog post with additional thoughts, comments you received (and your replies to those comments), questions you were asked when you posted it (and your answers), additional examples from recent cases, and anything else that adds value to the original post
  • Expand a short post into a longer version
  • Convert a post or article for a different niche 
  • Use the post as an outline for a new post for a different practice area
  • Cut up a long post into smaller posts
  • Compile several posts into a report and use it as a lead magnet for your newsletter, or for prospects who make an appointment or sign up for your webinar, or as bonus content for your new client welcome package 
  • Add several posts to your email autoresponder for future opt-ins
  • Translate your articles into other languages
  • Write additional posts or articles on the same subject but with a different angle
  • Repost your article on sites like Medium or Quora or Substack

You can also

  • Convert an article into a blog post or a blog post into an article
  • Convert an article into a video or podcast episode
  • Convert the transcript of a presentation or interview into an article or post
  • Create an autoresponder e-course from a series of posts
  • Post your LinkedIn post on Facebook or vice versa
  • Compile articles into an ebook and publish it on Amazon
  • Use a series of posts as the basis for a webinar
  • Create an infographic highlighting key points in your article or presentation
  • Record your speech or presentation and post it on YouTube
  • Record a video speaking about the subject of your article and embed the video in the original post
  • Create PowerPoint slides and record yourself doing a summary of your article(s)

Need help? Ask your favorite ai for suggestions for ways to repurpose your content for your existing niche or repurposing it for different niches.  

The easiest thing to do? Send it or post it again to your existing list because most of your subscribers didn’t see it six months ago, won’t remember it, or didn’t appreciate your message because they didn’t have the problem you speak about, but now they do.  

I’ve used several of these strategies to repurpose and reuse content and recommend them. It’s a great way to get more bang for your content buck.  

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Are you giving away too much free information?

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Education-based “content” marketing is a long-established method for showing prospective clients you have the knowledge and experience to help them. Writing blog posts and articles, doing seminars and presentations, writing books, creating videos, posting tips on social, and so on, allow you to attract prospective clients and show them why they should hire you. 

You don’t have to convince anyone. Your content does that for you. 

Some lawyers don’t use content marketing, or not much of it. They say they don’t want to give away their knowledge and advice, they should get paid for it. They don’t want to train their audience to expect “free” and not see the need to hire them.

Other lawyers give away too much information and regret it for that very reason.

There is a middle ground. A way to use content marketing appropriately by showing clients the wisdom of hiring you and paying top dollar to do it.

Here are some content marketing best practices: 

  • Use content marketing to educate your market about “why”. Why they have a problem or need, why what they’re doing isn’t working, why they need a lawyer’s help, and why that lawyer should be you. Show them what’s at stake, what might happen if they do nothing, and why they could make things worse if they try to “fix” their problem on their own. 
  • Use content marketing to show the “big picture,” not the complete step-by-step. Show them what needs to be done, not how to do it. Show them that solving their problem is hard work, there are many moving parts and deadlines and details, and that it won’t be easy. But also show them the rainbow after the storm, that all the work will be worth it. 
  • Use content to show how you are different from other attorneys. How you are better and faster, you are ready to go to work, and that you are worth more because you deliver more.
  • Use content to let them hear your voice—your personality, your philosophies, your stye, and what it is like to work with you. 
  • Use content to show that you understand them and truly care about helping them. Use stories to show empathy and how you have helped many others in the same situation.

Information is cheap. Clients can get it in many places. Let them get it from you. 

Give information generously. If you give too little, it looks you’re holding back. But don’t give too much or, true or not, they may believe they don’t need you.

Use content marketing to teach the why, hint at the how, and sell the need for your services. 

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Client surveys

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Lawyers ask questions to diagnose clients’ problems and prescribe effective solutions. We question witnesses and other parties to learn what they know and how they can help or hurt our case. We hire experts and ask for information and advice to help us better manage our cases. 

Questions are the cornerstone of legal work. But they can be much more. 

Asking questions—through surveys, questionnaires, interviews, and even just conversations—can dramatically improve a lawyer’s marketing and practice management.

What can you ask? Here are a few ideas:

  • Ask prospective clients how they found you and what they heard or read. Did they see an ad? Where? What caught their attention? Were they referred by another client or another professional? What were they told that inspired them to make an appointment? 
  • Ask new clients how they were treated at their first appointment. What stood out about what they saw and were told? Was everything explained to their satisfaction? Did they understand fees, costs, and other terms? What did they like best? What could you improve?
  • Ask existing clients what groups they belong to, to help you identify where you might advertise, network, write articles, or speak. 
  • Ask your subscribers (newsletter, blog, social media) which topics they’d like you to write about.
  • Ask clients if they know about your other services. “Did you know we also do X?”
  • Ask everyone if they might anyone (at work, in their neighborhood) who might like a free copy of your new report or a link to your video. 
  • Ask all clients about their industry or market, business or practice, to “get to know them better” (to create more effective marketing collateral and offers). 
  • Ask all clients if they would recommend you to others and what they would tell them. This could lead to reviews, testimonials, referrals, and ideas for improving your services or your marketing message.
  • In conversation, when you learn a client or contact knows someone you’d like to meet, ask if they would introduce you. 

You can pass out questionnaires at presentations. You can conduct “exit surveys” at the end of cases. You can add “getting to know you” questionnaires in your “new client kits”.

And you can ask clients for feedback or information about themselves or their business any time you meet. 

Questions like these can not only help you create more effective content and marketing messages, they can help you strengthen relationships with your clients and contacts because they really will help you get to know them better.

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Good enough is good enough 

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To do a good job for your clients, you don’t need to get amazing verdicts, write award-winning briefs, or win accolades for your oratory skills. You don’t need to be the best lawyer in town. You need to deliver excellent results and keep your clients happy. 

And good enough is (usually) good enough. 

The same is true for your marketing. 

Let’s use “content marketing” as an example. 

As you know, content (articles, newsletters, videos, seminars, etc.) can attract prospects, build authority, and show prospects and referral sources what you’ve done for other clients. It is very effective at showing the world what you know and how you help your clients. 

You can build a thriving practice with content marketing. 

But if you’re like many attorneys, you don’t create a lot of content because it takes time to do it well and time isn’t something you have in abundance. 

The truth is, you can create good content in less time than you might imagine. 

The simplest way to do that (other than outsourcing) is to lower your standards a bit. Just like your services, good enough is good enough. 

That means you don’t need to research and write scholarly journals or publish pages and pages of information. You can make a statement or observation, ask a question, tell an interesting story, and call it a day. A few paragraphs are enough. 

It also means that you can repeat yourself.

Take something you said a few months ago and say it again. Because there are always new people joining your list or reading your article or post that weren’t around a few months ago, and because many of the people who were around before didn’t read what you wrote, or won’t remember it. 

You can also repeat your message with different stories or take-aways, because many readers and followers previously didn’t have the problem you’re writing about and didn’t pay much attention. Now they do have that problem and will hang on your every word.  

You also don’t have to be original. You can write what other lawyers write about because few people follow or subscribe to more than one or two lawyers. 

Finally, the quality and quantity of your content isn’t nearly as important as the consistency with which you deliver it. 

To successfully market your practice with content marketing, you don’t need to write brilliant prose or a lot of it. You just need to show up regularly in the mailboxes of your target market, and thus remind them that you are still available to help them.

Doing that once a week is (more than) good enough.

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Help me help you

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A client tells you what they want, but what they want isn’t necessarily what they need. 

They tell you they want surgery to repair their medical problem and need money to pay for it. What they need is a second opinion, more options other than surgery, and if there are no other options, only then money to pay for the surgery. 

The client tells you they want a divorce. What they need is information and advice about separation, support, custody, counseling, and a path to reconciliation. 

What the client (says) they want isn’t necessarily what they need. They may not know their options, fully understand them, or appreciate their significance. 

The best lawyers educate their clients and help them understand their options, and why the course of action their lawyer is recommending is their best choice. 

When you educate your clients, 

  • The client can get what they want AND what they need
  • The lawyer ends up with a satisfied client, or at least a client who makes an informed decision and doesn’t blame the lawyer for a negative outcome
  • The lawyer’s reputation for knowledge, understanding and patience grows, attracting more clients

Educating your clients is a big part of the job. You can (and should) start doing that job before anyone hires you.

Teach the marketplace about the basics in newsletters, blog posts, seminars, or videos. They will still need to hire you to get your advice about their specific situation. 

If you do a good job of educating them, they will. 

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Wouldn’t you like to know? 

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Curiosity is one of the most powerful marketing strategies there is. Prospective clients want information about the law, their risks, potential costs, their options, and the best way to handle their situation. That’s why they find your website, watch your presentation, or contact you. 

Many lawyers provide that information.

They write detailed articles, liberally post FAQs, and answer as many questions as possible, thinking the more information they provide, the more likely prospective clients will be to take the next step. 

Unfortunately, it often does the opposite. Too much information often is too much information.

You should provide a basic level of information, so they can see what’s at stake and that you have the knowledge and experience to help them, but anything you do beyond that can hurt your marketing efforts. 

Marketing should ignite curiosity, not satisfy it. Tell prospective clients enough to inspire them to call or email or make an appointment, but not so much that they don’t have to. 

And don’t do what many lawyers do: tell prospective clients next to nothing. 

We’ve all seen attorney websites and ads that are merely a list of services or practice areas. That’s not enough. 

Give prospective clients enough information, examples, and stories to inspire them to take that next step.  

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