Communication Archives - Page 24 of 31 - The Attorney Marketing Center

Why Bill Clinton wants to touch you

January 7, 2013 by David M. Ward

Have you ever watched how Bill Clinton shakes hands. He doesn’t just clasp your right hand in his, he also touches your arm with his left hand. During the conversation, as he makes a point, he might reach out again to touch your arm or put his hand on your shoulder.

Clinton’s use of nonsexual touching is, arguably, one of the reasons people seem to like him so much. (No comments about his alleged use of other kinds of touching, however.)

According to psychologists, touch “can influence behavior, increase the chances of compliance, make the person doing the touching seem more attractive and friendly, and can even you help make a sale.”

TestsÂ have shown that when touched, people are more likely to comply with requests, more likely to provide help, and more likely to buy. And touching more than once seems to increase these results.

Indiscriminate touching, however, could backfire. In a school or work place setting, any kind of touching could be misinterpreted. In some cultures, touching is generally less welcome than in others. And some individuals don’t like to be touched under any circumstances.

By and large, the rewards are probably worth the risks. Just use common sense when meeting someone new. A pat on the arm or the shoulder is probably safe. A lingering full body hug, probably not a good idea, even for Bill Clinton. Especially for Bill Clinton.

Earn more in 2013. Click hereÂ to learn more.

Filed Under: Communication, Networking Tagged With: attorney-marketing, bill-clinton-touch-arm, bill-clinton-touch-power, jr-duty-free-brisbane-iphone-price, lawyer-marketing, legal marketing, The power of touch

Do you know what your client knows?

December 28, 2012 by David M. Ward

When I opened my first law office shortly after law school, I volunteered one day a week at a legal clinic. I got some experience dealing with real people and I got a few paying clients.

Most of those clients were family law related. I had filed a few uncontested divorces but knew nothing about the grittier aspects of family law. A friend of mine from law school was also working there and I told him I thought I was in over my head. He told me not to worry, the clients would point me in the right direction.

The clinic’s clients were poor, mostly women, and mostly those who had suffered through bad marriages and abusive husbands. They had first hand knowledge of the concept of “domestic violence”. They knew what it meant to get a restraining order. They knew what they had to prove because they had either gone through the process before or they knew women who had. Sure enough, they pointed me in the right direction. In fact, many of them brought the correct court forms with them.

I learned a lesson that day. I learned to never assume anything about what my client did or did not know. True, most clients don’t know what we lawyers do, but some do.

Today, because of the Internet, many prospective clients know a lot about the law. They read articles and blog posts. They chat with others in forums. They watch or listen to seminars. When you talk to them, it is dangerous to assume that they don’t know anything. But it is equally dangerous to assume that they do.

The best course is to make no assumptions. Ask questions and find out what they know:

Do you have any experience with this issue?
Have you talked to any other attorneys about this?
Is this your first claim?
What are you looking to accomplish?

Listen to their answers. Listen to their questions. Also, pay attention to what they don’t say and don’t ask.

Many prospective clients today have incorrect or incomplete information. They think they know the way things are and their expectations are based on what they “know”. This is when you have to be especially careful. You have to help them understand the ways things really are without making them look bad or feel embarrassed.

On the other hand, sometimes clients know things we don’t know. They’ve lived with an issue longer, dug a little deeper, found the loopholes. We must never assume that because we went to law school and they didn’t that we are right and they are wrong. If they can point you in the right direction, let them.

Never make assumptions about what your clients know. Or about what you know.

If you want to earn more in the new year, I can help you. Start here.

Filed Under: Client relations, Communication, Personal development

Getting the words right in the opening of your next presentation

December 10, 2012 by David M. Ward

How would you describe “Getting Things Done” to an audience of people who, it must be assumed, know nothing about the subject?

I’m doing a presentation this week to just such a group. I have no more than 45 minutes, so obviously, this will be an introduction. I hope to explain the basic ideas and get them interested in learning more. I’m going to use my blog post, “The Ten Commandments of Getting Things Done,” as the basis for my talk.

But where do I start? How do I quickly get their attention and show them why they should listen?

I was thinking about this as I was looking at my first slide, which has the title of David Allen’s book. It occurred to me that this is where I should begin.

The book’s title, “Getting Things Done: The Art of Stress-Free Productivity,” does a great job of describing the subject, as well as the benefits. It tells you what the book is about and what’s in it for the reader. So in my opening, that’s what I’ll talk about.

It will go something like this. . .

“Have you ever been frustrated because you’re not getting things done? The days fly by and you realize how much you haven’t done that day or that week, and before you know it, it’s the new year and you realize that you haven’t made a dent in the goals you set last year. It is frustrating, isn’t it?

Then, someone tells you about this great system for getting your whole life organized and you try it, but it’s so complicated, you spend all your time organizing your stuff and even less time getting things done. Or maybe you learn the system and it works for you, but then you find that while you’re getting things done, you’re not getting the right things done.

‘Getting Things Done’ is a book that promises to change all that. It’s about ‘Productivity’–which means getting the RIGHT things done, the most important things done, in a way that’s ‘stress-free’. If you use the system in this book, you’ll start each day knowing what you need to do that day and you won’t worry about forgetting anything important. Take a deep breath and imagine what your life will be like when you have everything under control.

This evening, I’m going to show you some of the basic ideas behind this system. . .

I’ve explained the subject of the book and shown them the benefits. I think they’ll pay attention, don’t you?

The most important part of any presentation is the opening. That’s when you sell the audience (reader, judge, jury) on listening to what you are about to tell them. When you get the opening words right, the battle is half won. When you don’t, well, you better be loud or you better be funny because that audience is thinking about what they have to do that day and not listening to you.

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Filed Under: Communication, Copywriting, Productivity, Public Speaking Tagged With: getting things done, gtd

Please retweet this!

December 5, 2012 by David M. Ward

A fundamental precept in marketing is that you get a higher response when you tell people what to do. Tell them to buy, tell them to sign up, tell them to call, and more people will.

The infographic below, about The Art of Getting Retweets, has some interesting stats about the best days and times to tweet, optimal tweet length, and the use of urls and hashtags for maximum retweetability. It also offers compelling statistics that support the efficacy of telling (asking) people what to do:

“Please retweet” has a 51% retweet rate followed by “PleaseRT” which has a 39% retweet rate. Using neither of the two yields only a 12% retweet rate.

Courtesy of: Quick Sprout

Frequency of asking for a retweet must be a factor. Someone who constantly asks for a retweet, like the boy who cried wolf, probably doesn’t get a lot of retweets. It is the rarity of this request that undoubtedly gets people’s attention and compliance.

Although it is not stated in the infographic, it is also well known that a higher response occurs when you also tell people why they should do what you ask. This may be due to associated scarcity and fear of loss implied in a statement like, “Buy now before our prices go up,” but there’s evidence that that’s not the only reason.

I read about one psychological study involving a long queue at a copy machine in a college library. A female “student,” holding a sheet of paper, asks the person at the front of the line if she can cut in. When she gives them a reason for needing to cut in line, she gets a significantly higher percentage of the subjects to agree. What was remarkable about the study is that it didn’t matter what reason the student gave for asking to cut in line. Even when the “reason” was as empty as, “. . .because I need to make a copy. . .,” she got a higher response.

So telling people what to do and giving them a reason, no matter how weak that reason may be, will increase response.

Put this in your notes because you should should have this in your notes.

(Did you?)

Buy The Attorney Marketing Formula. Excellent reason: You’ll get more clients and increase your income.

Filed Under: Communication, Copywriting, Marketing legal services, Writing Tagged With: retweets, tell prospects what to do, Twitter

How to write something when you don’t know where to start

November 1, 2012 by David M. Ward

It’s November and you know what that means? NaNoWriMo!

What’s that? You don’t know about National Novel Writing Month? I wrote about it last November when I shared some thoughts about “Writers’ Block”.

You may not aspire to be the next John Grisham, but if you’ve ever struggled to write something you’ve never written before, and you don’t know where to start, I have a possible solution.

When I was in high school, my parents had a friend who created several TV shows, wrote screenplays, non-fiction, and music. He also did some acting. Anyway, he didn’t have a musical background, but he wrote some very clever songs. One day, my father asked him how he did it.

He said he took an existing song he liked and used it’s structure as a template. He changed it, note by note, until he had an original piece that was nothing like the one he started with, except maybe in length, key, and tempo. (Since he couldn’t read music, he recorded himself humming his new tune and had someone transcribe it.)

For the lyrics, he took the original words and changed those word by word, or he found another song he liked and changed those words to create a new song to go with his new music. He used the same technique for creating screenplays.

Instead of writing from scratch, he re-wrote something that was already written. He didn’t plagiarize or steal ideas. He took the original, pared it down to it’s skeleton, and added new flesh and sinew to give life to a completely new creation.

Now don’t get me wrong, the guy had talent. Lots of it. He simply used his note/word-changing technique as a starting point. If I ever write a novel, that’s exactly how I will start.

After all, isn’t “getting started” the hardest part of doing something new? Once you have a first draft, you can make it better. But so many aspiring writers never get started so they never have a first draft they can improve.

If you wanted to use this technique to write the first draft of a novel, find one you like (in the appropriate genre and voice, i.e., “first person detective”) and create a “step outline”–a sequential list of the plot points. Note the number of major characters, when they are introduced, and their role (i.e., friend who encourages, villain, love interest, and so on). How many chapters are there? How long are they? When does the crime take place? When do we meet the hero?

Now you have a story skeleton, but of course it’s for someone else’s story. Your job is to change things, point by point, element by element, to write your own.

Your setting will be different. San Antonio instead of San Clemente. Your characters will be different. If the victim in the original was an insurance investigator who is murdered to cover up a fraudulent claim, your victim might be an accountant who knew too much about his crooked client’s business activities.

You write your own novel, using the structure of the original, but nothing else.

Now I didn’t say yours would be a good novel. That’s easier said than done. But your novel will at least be the right length, number of characters, and have the requisite elements in it. You’ll have a workable first draft.

You can use the same technique to write something much less ambitious, like an article or report. Decide on a topic you want to write about and find a model. How many paragraphs? How many main points? How many bullet points? Use this as a template.

Doing something new is much easier when you have a place to start. Fortunately, you don’t have to invent the place the start. You can follow someone who already finished.

Would you like a template for marketing your legal services? Use this

Filed Under: Communication, Copywriting, Newsletters, Productivity, Writing Tagged With: NaNoWriMo, National Novel Writing Month, procrastination, writers block

The most important part of a live presentation

October 31, 2012 by David M. Ward

Last night I did a one hour presentation. At the end, I was introduced to a young man who had been in the audience. The gentleman who introduced him told me what the young man liked best about the presentation: my suit.

Not my content. Not my delivery. Not my jokes. My suit.

I didn’t know if I should take this as a compliment or an insult. Didn’t he like what I said? After all, he was there for information, not a floor show.

Granted, it was a nice suit and I was wearing a very spiffy red tie, but what about what I said? Did I. . . blow it?

Not at all. He was persuaded by what I said and wanted to take the next step. He just liked my suit.

I thought about this and realized that while content is important, it’s not the only thing you have to get right in a presentation. People look at your appearance. They notice the lighting and sound quality, the music, even the coffee. All of the little things are important and you have to get them right.

A month from now, if this young man thinks about last night he’ll probably remember my suit. Not my name or anything I said. My suit and my snazzy tie. That’s the image he’ll remember. Someone else might remember a song they liked, the hostess’ smile, or a story I told that evoked a pleasant memory.

People rarely remember what you said. And that’s okay. What you say isn’t the most important part of the presentation. The most important part of a presentation, what people remember long after it’s done, is not what you said, it’s how they felt when you were saying it.

When you give your next presentation, whatever the objective–a verdict, a new client, or a response that says “tell me more”–don’t rely solely on your content, however logical and persuasive it might be. You have to get all the little things right, too. Do what you can to make people feel good about you, about what you’re saying, and especially, about themselves. Use humor if you can. Tell stories. Make sure the coffee is good. And wear a nice suit.

The Attorney Marketing Formula really works. More clients, more income. Hey, it’s a formula.

Filed Under: Communication, Marketing legal services, Presentations

Selling legal services like Apple sells iPhones

September 24, 2012 by David M. Ward

I went to the Apple store this weekend. As you can imagine, it was packed, buzzing with people who were playing with iPads and Airs and Macs. They were asking about the new iPhone 5. And they were buying.

After the Apple store, I went to a Windows store on the same floor of the mall. Like the Apple store, it was spacious and nicely laid out. There were lots of toys to play with and friendly employees to answer your questions. But unlike the Apple store, there were very few customers. The store was almost empty.

Why the difference?

Nobody needs an Apple product. Everything you need in a computer or tablet or phone you can get from another company, usually for less. So why is Apple poised to become the first trillion dollar company in history?

Marketing.

Apple knows that people buy what they want, not what they need, and so Apple doesn’t spend time talking about how their products are better or that over time, you’ll save money buying a Mac versus a PC. They don’t say Apple is safer or has a shorter learning curve or make a fuss about the quality of their customer service. They know these things are important and they don’t ignore them, but they also know that these aren’t why people buy Apple.

People buy Apple because it’s cool.

But legal services aren’t cool. Nobody stands in line at the door of a law office. This is why Apple is about to become the first trillion dollar company and your firm isn’t.

But you can learn something from Apple and apply it to your marketing.

Apple doesn’t try to convince people they need a computer, a smart phone or tablet. They target people who are already looking for a computer, a smart phone, or tablet. They appeal to people who want the “best” (coolest) and are willing to pay for it.

You should do the same.

Focus on people who know they need a lawyer and are trying to choose the right one. Focus on clients who want the “best” and are willing to pay for it.

Yes, you can also educate your market as to why they need the type of legal services you offer, but spend most of your time and energy on the low hanging fruit: the ones who know they need help and are ready to get it.

Then, show them why they should choose you. Give them all of the reasons. Show them why you are the Apple of legal services. They may not stand in line outside your office but they will want what you offer and pay top dollar to get it.

Want to know how to get clients to choose you? Read The Attorney Marketing Formula and find out.

Filed Under: Advertising, Communication, Copywriting, Marketing legal services Tagged With: Apple, google+, iphone 5, iphone-selling-law, Marketing legal services, selling legal services, what-legal-services-are-people-willing-to-pay-for

Marketing legal services Disney style

September 21, 2012 by David M. Ward

Disneyland is 40 minutes from me. I think the last time my wife and I went was when our daughter was little, probably twenty years ago. In our mailbox yesterday was an advertising piece from Disneyland. It’s a big booklet filled with nothing but photographs of people having fun at the park. Kids with big smiles and adults looking like kids.

There are very few words in the booklet. No offers, no statistics, no information. Just pictures. But those pictures tell the story. They say, “come back to Disneyland and have fun like these people,” and that’s all they need to say.

Marketing legal services isn’t the same as marketing “The Happiest Place on Earth”. But why can’t lawyers share a little happiness? Instead of delivering a pile of dry information and dreary forecasts, why not show people what their life will be like after they get our help?

Colorful pictures of people having fun, probably not. But colorful stories of people enjoying peace of mind, security, and freedom are always appropriate.

Get The Attorney Marketing FormulaÂ and learn how to earn more than you ever thought possible.Â

Filed Under: Advertising, Communication, Marketing legal services Tagged With: disney-market-legal, httpwww-attorneymarketing-com20120921marketing-legal-services-disney-style, reviews-of-david-ward-marketing-formulas

4 tools for finding ideas and content for blogs, articles, and presentations

September 19, 2012 by David M. Ward

How do I create content that will rank well and bring me traffic? What are my prospects searching for? What should I write about?

If you’ve ever asked yourself these questions, help is on the way. I just discovered 4 tools for finding out what people are looking for (aka, what people want to read), generating ideas for content, or fleshing out content you’re already working on.

I know I’m going to be spending some time playing around with these. (After I’ve updated to iOS 6, of course).

Check out the post on this page for a description of these 4 tools.

I don’t spend much time on SEO. Frankly, the whole subject is daunting. But I do pay attention to writing content that people want to read and I am always looking for ideas. That’s why these tools are helpful.

If you have used these tools, or others like them, please let us know in the comments.

Find out how to earn more than you ever thought possible. DownloadÂ The Attorney Marketing Formula.

Filed Under: Communication, Marketing legal services, Newsletters, Online Marketing, Presentations, Public Speaking, Social media marketing, Technology, Web traffic, Writing Tagged With: google+

Why do clients leave?

September 18, 2012 by David M. Ward

You haven’t lived until you’ve been “subbed out”. You’re contacted by your client’s new attorney who informs you that they have been substituted in on their case, here’s the paperwork, please send the file ASAP.

Kaplowie, right in the kisser.

It happens to the best of attorneys. Sometimes you screw up. Sometimes the client can no longer afford you. Sometimes the client doesn’t want to follow your advice and decides to find someone who will tell him what he wants to hear.

But even if you have never had a client leave, you may have had clients who did not return for a subsequent engagement.

Your work may have been stellar and your fees may have been “just right”. So why do these clients hire another attorney the next time they need what you do? Usually, it’s because they didn’t feel appreciated.

You didn’t listen to what they were saying. You weren’t patient. You didn’t ask if they had questions.

You didn’t return their call. You rushed them into making a decision. You didn’t explain what you were doing and why it is important.

When you made them wait for forty minutes before their appointment, you told them their time wasn’t important (and you don’t keep your promises). When you took that phone call during the appointment, you showed them that someone else was more important to you.

There are many ways to show clients you appreciate them and many more ways to screw up. You can learn what to say or do through study and through experience, but one thing you must have and cannot be taught is sincerity.

You can’t fake it. People know. You can’t say the words and have your face say something different. The only way to communicate to your clients that you appreciate them is to appreciate them.

If you do, your job is easy. You don’t have to think about what to do or say or review a checklist. You’ll let them know in a thousand ways how much they mean to you and even if you are clumsy about it, they will know that you mean it.

If you don’t appreciate your clients, you can’t expect them to appreciate you, or to come back the next time they need help.

If you do appreciate your clients, The Attorney Marketing Formula will show you how to let them know.

Filed Under: Client loyalty, Client relations, Communication, Marketing legal services Tagged With: how-lawyers-screw-their-clients-and-what-you-can-do-about-it