7 things you probably don’t know about me

November 18, 2014 by
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I usually don’t share a lot about my personal life, at least not online. If you look at what I post on Flakebook and other sites, it’s either business-related or something fun but impersonal, e.g., cat videos others have posted.

And yet I do believe it’s a good idea to open up and tell people a little bit about yourself. It helps them get to know you and like you (“You do that, too?!’) When you have something in common, they begin to trust you.

Anyway, here are 7 things you probably don’t know about me:

  1. I entered law school at age 20. I wasn’t the youngest in my class, however.
  2. I sold my boyhood coin collection to open my first law office.
  3. I used to play the drums; now I play table tops and my thighs.
  4. In in 80’s, I owned a real estate seminar business. C’mon, didn’t everyone?
  5. I built a successful network marketing business and wrote a book about it.
  6. My favorite game is chess. I also like word games. I played a lot of poker in college.
  7. I would like to try stand-up comedy some day. People tell me I’m funny; I tell ’em, “looks aren’t everything”.

No, not shocking. Not even very interesting. I don’t sky dive in the nude, I’ve never climbed a mountain, and I’ve never performed the Heimlich maneuver (although I did take a CPR class once).

Okay, now it’s your turn. Make a list of things your clients probably don’t know about you and post it (or a portion thereof) on your website and on social media. Email it to your list.

You don’t need to share your darkest secrets. They already know you’re a lawyer and eat your young.

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Filed Under: Blogging, Client relations, Communication, Social media Tagged With:

My formula for persuasive writing

November 12, 2014 by
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When I write sales copy, presentations, books, or blog posts, I often use a formula that makes it more likely the reader or listener will do what I want them to do.

I may want them to buy something, do something, or remember something. The formula works the same way.

The persuasive writing formula I use (no, I didn’t invent it) has five parts:

  1. State the PROBLEM (here’s what’s wrong, what you don’t have, what will happen if you don’t do anything about it.)
  2. AGITATE the problem (dramatize the pain, here’s more about how bad it could get, here’s other ways this will affect you)
  3. Present the SOLUTION (what can be done to stop the problem)
  4. Describe the BENEFITS (relieve your pain, other good things you get with this solution)
  5. CALL TO ACTION (what to do to get the solution and benefits)

Try this formula the next time you write something. You may find it helpful to start with the call to action. What do you want them to do? What’s the key takeaway?

Then, either work backwards through the other parts (ie., the benefits they will get when they do what you want them to do, the solution that delivers those benefits, etc.) or go to the beginning, describe the problem, and work forwards.

Anyway, an article in the Harvard Business Journal presents a similar formula based on classical story structure. In “Structure your presentation like a story,” author Nancy Duarte says:

After studying hundreds of speeches, I’ve found that the most effective presenters use the same techniques as great storytellers: By reminding people of the status quo and then revealing the path to a better way, they set up a conflict that needs to be resolved.

That tension helps them persuade the audience to adopt a new mindset or behave differently — to move from what is to what could be. And by following Aristotle’s three-part story structure (beginning, middle, end), they create a message that’s easy to digest, remember, and retell.

Persuasive writing is about creating tension (or identifying it) and then relieving it. If you want someone to hire you, show them the status quo and the path to a better way: “You’ve got this problem that’s only going to get worse; if you hire me, I will solve that problem (or help you take the first step towards solving it); here’s how you’ll be better off; here’s what to do to get started.”

Tell them a dramatic story that makes them angry or afraid. Just make sure it has a happy ending.

Do you know the formula for earning more in your practice? Go here.

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Filed Under: Communication, Copywriting, Presentations, Public Speaking, Writing Tagged With: ,

How to write a blog post in 15 minutes

November 3, 2014 by
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The other day I spoke to an attorney who wanted some help with his marketing and made sure to tell me he didn’t have a lot of time to do it. As you know, I advocate doing things in short increments and often say, “You can market your law practice in just 15 minutes a day.” And you can. To prove it to you, I’m writing this blog post in just 15 minutes.

There are three parts to the post. The beginning captures the attention of the reader and introduces the topic.

The middle provides the meat and potatoes. This can be done in paragraph form, like this post, or with bullet points. Three points is enough, and that’s what this post includes, but you can certainly do more.

The last part is the summary and call to action. Review what you want the reader to remember and tell them what to do next.

Write quickly, not just because you have allocated only 15 minutes but because writing quickly usually results in better writing. Don’t try to be brilliant, just say what you want to say.

Obviously, things are much easier if you know what you want to say before you start writing. If you can write down three points about your subject in advance, the writing should go more quickly.

If it helps, pretend you’re speaking, not writing, and imagine you’re speaking to someone you know who is seated across the desk from you. Or, write your post like an email.

Include at least one story. This could be about you and your work, a client story, another lawyer’s case you are familiar with, or anything else. A story adds the human element, allows you to illustrate one or more points, and makes your post more memorable.

At the beginning of this post, I told you about the attorney I spoke with who said he didn’t have a lot of time for marketing. Does that qualify as a story? Sure, and it’s about someone you can probably relate to. An attorney has a desire but his lack of time is keeping him from getting what he wants. The solution is to work in 15 minute increments, which I am demonstrating with this post.

By the way, the opening of your post is a good place to tell your story. It sets the stage for what is to come. You can come back to it towards the end, as I am doing here.

So, there you have it. How to write a blog post in 15 minutes, written in 15 minutes. A beginning, three points, a summary, one story, and you’re done.

I’ll take another five minutes to email this to you and post links on social media. And that’s it for marketing for the day. I’m off to do other things.

I challenge you to write a blog post today and see for yourself how easy it is. It might take you a bit longer the first time you do it, but the more you write, the faster you will get. Send me a link to your finished post. Or post in the comments.

For more help with writing blog posts and marketing online, get this

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Filed Under: Blogging, Communication, Online Marketing, Writing

What are you wearing?

October 31, 2014 by
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So, what are you wearing? Your prospective clients want to know.

When they go to your website or read your posts on social media, they want to see what you look like and what you do. It gives them a sense of what it would be like to work with you.

But they want the real you. Doing the things you do every day as a lawyer. So, after you have added a decent head shot or two on your web site and social media profiles, it’s time to add some photos of you at work.

Such as you

  • Speaking on a panel or on stage
  • At a networking event, meeting other important people
  • Behind the microphone (e.g., radio or TV interview)
  • At your desk (reading, signing papers, on the phone, typing, with clients)
  • On the courthouse steps

Photos like these help prospective clients get to know, like, and trust you. They show you doing important things and looking professional. They provide a human element that connects with people.

If you don’t have photos, start snapping. You don’t need to hire a photographer, nor should you pose or do anything staged. Have your staff snap some candids of you in the office. Bring someone with you to your next event.

If you’re camera shy, I understand. You won’t see me in many photos. If I was still practicing, however, I’d suck it up and get some photos of me doing my thang. And Photoshop the hell out of them.

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Filed Under: Communication, Image, Marketing legal services, Online Marketing, Relationship marketing, Social media Tagged With:

Stop writing blog posts and articles and do this instead

October 27, 2014 by
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Instead of writing blog posts and articles and emailing them (or a link thereto) to your email list, I suggest you consider doing the opposite: write emails first and then post them on your blog.

Why?

Because an email is faster and easier to write. You can write one in a few minutes. And because emails get more engagement and a higher response to whatever it is you’re asking your subscribers to do.

Emails are short. They are personal, natural, and direct. They simulate you talking to your ideal client.

Blog posts and articles tend to be longer and more formal, or so we tend to make them. They take more thought, more research, more writing. There’s a natural tendency to delay and defer writing something so “important.”

If you want to write more easily and more often, write more emails. If you want to have more engagement with your list, if you want to get your readers to respond  (call, write, fill out a form, sign up for your webinar, promote your event, etc.) in greater numbers, write more emails.

Post some or all of those emails to your blog, with graphics and links if you want. Or not. Your blog can continue to provide lengthier content and serve as link bait and proof of your legal prowess. But do that in addition to, not in place of sending more emails.

How to write blog posts and emails, and make the phone ring

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Filed Under: Blogging, Communication, Email, Marketing legal services, Newsletters, Online Marketing, Writing

An easy way to write a blog post

October 9, 2014 by
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When I don’t know what to write about, sometimes I find ideas by looking at famous quotations. Today, I thought I would show you how easy it is to write a blog post starting with nothing more than a random quote.

I did a search for “success quotes” and clicked on the first site in the list. I looked through the first few quotes displayed on the page and this one caught my eye:

“Always be yourself, express yourself, have faith in yourself, do not go out and look for a successful personality and duplicate it. –Bruce Lee

Don’t try to be someone else, Lee says. You are unique and valuable and need nothing else. Success isn’t a function of mimicry, it is a function of being true to who you are. Not only is this the best path to success, it is the only path.

This is encouraging, isn’t it? To be told by one of the most successful martial arts practitioners in our lifetime that we have what it takes to be or do whatever we want?

On the other hand, haven’t we always been told to better ourselves by associating with successful people in our field and following in their footsteps? Aren’t we encouraged to study history and read biographies of successful people so we can learn from their stories and avoid their mistakes?

I don’t think these messages are inconsistent. We can and should learn from others, not to copy them but to improve ourselves.

Lee had great teachers and sparring partners. He spent many years training and perfecting his technique and eventually created his own style of martial arts. He learned from many others, but when he stepped onto the mat to fight an opponent, he didn’t try to emulate them. He made his mark on the world by showing us who he was.

So. . . there you go. A blog post, from scratch. From a quote. I could add some observations about how this might apply to marketing a law practice, but it’s not necessary. The lesson touches on a universal theme.

When you write a blog post or article for your list, you don’t have to talk about the law. In fact, you probably shouldn’t talk about the law most of the time, even if you’re writing for other lawyers. Write about things that resonate with you and you’ll find an audience of people who want to hear what you say.

Be yourself, express yourself, have faith in yourself.

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Filed Under: Blogging, Communication, success, Writing Tagged With:

What kind of attorney are you?

September 29, 2014 by
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When you hand someone your business card and tell them you’re an attorney, what do they typically say to you? They ask, “What kind of attorney are you?” or “What kind of law do you practice?”

They can’t tell from the word “attorney” and most attorneys don’t identify their practice areas on on their card.

If you simply answer the question and state your practice area(s), you’re missing out on a big opportunity. Instead, you should say something like this:

“I handle [whatever you handle]. I also know a lot of attorneys who handle other matters, and many other professionals and business owners in town. If you ever need a referral to anyone, for any reason, please give me a call, okay?”

You can modify this to suit your practice and the people you’re speaking to. If you know a lot of financial planners, for example, and you’re speaking to people you think might benefit from financial planning, you can add “financial planners” to the list of professionals you know.

So what does this accomplish? It gets the person to see you as a resource and a nice guy or gal. Not just someone with a service to sell, but someone who can and will help them. All they have to do is ask.

It also suggests that you are very good at what you do. If you know lots of professionals, then lots of professionals know you. That speaks to your success and reputation.

Finally, it gives them a reason to hold onto your card. And, because you added the word “okay?” to the end of your statement, whether or not they verbalize a response, it makes it a little more likely that they will call you when they need a referral.

It’s a simple way to make a good first impression, and it gets more people calling. When they do, not only will you have a new contact who is grateful for your help, the professionals you refer them to will also be grateful and primed to reciprocate.

There are other things you can do when you meet a new contact, especially if you think they may be a prospective client, but this is something you can and should do with everyone. When people need help, you want them to think of you and remember that they have your card.

By the way, when someone asks me what kind of lawyer I am, the first thing I usually say is, “A good one”. I do it with a little smirk and it gets a laugh or a smile and suggests that I’m not overly serious or full of myself as many lawyers are thought to be. I follow that with my “real” answer.

Marketing legal services is easier when you know The Formula.

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Filed Under: Business cards, Communication, Marketing legal services, Networking, Referral sources, Referrals, Relationship marketing

Be brief, be brilliant, be gone

September 15, 2014 by
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I just got off of a conference call. Thirty-five minutes intended to inform listeners about exciting new developments in our business.

Fail.

The news is exciting. Very positive developments. Great things lie ahead. The problem is that if you weren’t already aware of that news, the conference call did little to inform or excite you.

There was too much information. It was difficult to follow. That’s bad enough in a meeting with visuals or handouts, but on a conference call, it is the kiss of death. People are dialing in from their car or from the gym or while distracted with other things. Too much information begins to sound like Charlie Brown’s teacher. Everyone tunes out.

There were also too many speakers. That meant extra time for introductions. There was a lot of overlap, with speaker B covering the same information covered by speaker A. It was also obvious that the speakers had not been told how much time they were alloted (or didn’t follow instructions). The host cut off one speaker who spoke too long so the next speaker could be introduced. Ouch.

The call ended with platitudes and hyperbole. Words that were intended to inspire listeners to take action, but simply made listeners (me) cringe.

Unfortunately, these are common issues with meetings and presentations. It’s why people dread going to meetings and find most presentations too long and boring.

Don’t let this happen to you.

For starters, make sure you have a very good reason for conducting a meeting, conference call, or presentation, instead of disseminating the information in some other way. If you decide to go forward, keep these ideas in mind:

1. Be brief. Succinctly present three (no more than five) key points, and organize them so they are easy to understand and easy to remember. Additional details can be made available via a hand out or web page. Have as few speakers as necessary. In a short presentation, one speaker is usually best.

2. Be brilliant. Don’t do an information dump, have a “conversation” with your listeners. Keep the facts to the basics. Talk more about benefits and less about features. Tell a memorable story. Tell them what and how, but mostly why. Leave them wanting more.

3. Be gone. Keep it short, under twenty minutes if possible, and end with a call to action. Tell participants what to do. Avoid hype. Let the benefits in your presentation inspire people to do what you have told them to do.

Be brief, be brilliant, be gone.

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Filed Under: Communication, Presentations, Public Speaking Tagged With:

What to do when people ask you for free advice

September 8, 2014 by
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Do people ever ask you for free advice? Of course they do. So, what do you do about it?

Do you tell them to make an appointment? Give them the speech about “all a lawyer has to sell is his time and advice”? Or do you answer their question and hope you’re not wasting your time?

I have another suggestion. In fact, if you agree with my suggestion, you will no longer dread calls or emails asking legal questions or seeking free advice, you will encourage them.

The next time someone asks for your advice, don’t answer them over the phone or in an email. Write your answer and turn it into a blog post or newsletter article.

Quote the question but omit anything that might identify the questioner. Answer the question by explaining the law and procedure. Describe the options and the criteria for making the best choice. Provide advice in “if/then” terms.

Send a copy or a link to the inquirer and tell them you hope it helps. Tell them to contact you if they would like to talk to you about their specific case or matter or they wish to proceed further. Tell them you would be happy to quote a fee for this work or consultation.

Your post provides the questioner with guidance about what to do. It shows them that if they choose to take the matter further, you have the requisite experience and knowledge to help them. They’re happy because they got some information and advice from an expert. They understand that if they want more from you, they will have to pay for it.

You get a prospective client who is now one step closer to becoming an actual client. If they contact you again, they will almost certainly hire you and pay you.

You also get content for your website or blog that demonstrates your expertise, your thoroughness, and your willingness to help people. That content helps website visitors understand their legal issue and sells them on you and your ability to help them. If you get inquiries about similar issues, you can point people to your “library” of previous answers. That library of content will also attract visitors through search engines and social sharing.

Don’t merely answer questions, leverage those questions to create traffic, build your reputation, build your list, and pre-sell clients on hiring you.

For more on how to create online content, see this.

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Filed Under: Blogging, Client relations, Communication, Leverage, List building, Marketing legal services, Newsletters, Online Marketing, Web traffic

The best advice I can give you about building your law practice

August 28, 2014 by
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Care to guess which of my emails and posts get the most passionate feedback?

It’s not posts about how to do things. It’s not about marketing, productivity, or anything else substantive. The posts that bring the most passionate, emotional feedback are, by far, those that are inspirational.

It’s when I talk about “big picture” themes that apply to all of us human folk. Or when I share something personal about how I’ve changed. The posts that share ideas that make people feel good about themselves and the future.

There’s a lot of bad things happening in the world. People are scared. Hurt. Looking for answers.

We all need a bright spot. We all want to feel hopeful.

That’s where you come in.

When you email your list, post on your blog, or talk to an audience, with everything you do in building your law practice, your number one job is to make people feel good.

When people feel good about themselves and the future, they associate those good feelings with you, the bearer of that good news and those prognostications. They will like you for it and want to continue hearing from you and being around you.

People want to associate with people who promise to lead them towards a better future. That can be you.

This doesn’t mean you can’t scare them with dire warnings. Fear can be very motivating. It doesn’t mean you should no longer try to educate them. Among other reasons, conveying information is important to building your credibility and trustworthiness.

But at the end of the day (speech, article, interview, etc.) give people hope. Let them know they aren’t alone on this journey, you’re right there with them, and things are going to be just fine.

They will never remember what you said, but they will never forget how you made them feel.

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Filed Under: Blogging, Client relations, Communication, Inspiration, Public Speaking, Writing
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