How to double your income in five years or less

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There is a very good chance that you’re not charging enough for your services. By enough, I mean the amount your services are worth and what good clients would be willing and able to pay.

Why do I make this assumption? Because when I consult with lawyers and we talk about their fees, almost all of them are on the low side. That, plus recent surveys which show that two-thirds of solo lawyers earn a gross income of less than $200,000 per year and 28% earn less than $100,000 (again, gross income), tell me I’m right.

If you have been following me for awhile and have moved away from offering the same basic, “commodity” services most lawyers offer, in favor of higher-level, better-paying work, you’re offering more value and you should be paid for it.

How much more? Perhaps double or triple.

It’s exciting to think about doubling your income without doing anything more than increasing your fees. But you might be afraid to do it, thinking that most of your clients would leave.

Don’t let that fear stop you.

You can minimize the risk of a wholesale exodus by doing it over a period of years.

If you increased your fees 20% starting next year, yes, you might lose some clients. My guess is that it would far fewer than you imagine, perhaps very few or none at all, but if you do lose some clients, two things would happen:

  1. No matter how many clients you lose, if the rest of your clients pay you 20% more than they had been paying, your net revenue for the year would increase, and
  2. Any clients who leave would make room for new clients who will pay your higher rate.

If you increase your fees by 20% per year, in five years your income will double, not including compounding.

Too much? Too soon? Okay, start by charging new clients the higher rate. Once you’re comfortable with this, once you see clients are still signing up, you can begin phasing in higher rates for existing clients.

(For contingency fees, you can “raise your fees” by increasing the minimum size of the cases you accept.)

Look, I’ve seen lawyers (and accountants) who haven’t increased their fees in ten years. That’s not a professional practice, that’s a charity. You are entitled to charge what you’re worth and what the market will bear. You don’t have to settle for less.

How to ask for, and get higher fees

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Direct mail or email newsletters?

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A subscriber wants to know what I think about print newsletters sent by postal mail versus email newsletters. “Is print better and worth the additional cost?”

My answer is that the dynamics of print and email are completely different and can’t readily be compared.

No question email provides an incredible ROI for any lawyer. Don’t even think about it, just do it.

As for print, the question isn’t “is it worth it” it is “is it worth it for YOUR practice?”

There are many variables, ranging from your practice area and market, how long after a prospect gets on your list will he need your services, frequency of repeat business, your margins, print and mailing costs, how often you mail, and more, especially the quality of your content. And by quality, I mean how good it is as selling you and your services.

The only way to find out if a print newsletter will show a profit for you is to try it. After a suitable period of time, add up your pennies and see if you come out ahead.

Of course, before we had email, I would have said, “Yes, do it, it’s well worth the investment,” because compared to doing nothing to stay in touch with your clients and prospects, a print newsletter is a fabulous resource. Now that we have email, the decision isn’t so clear.

Can you do both? Sure. But start with email. You may never want to do anything else.

Note, we’re talking about a newsletter, not using direct mail for any other marketing purpose.

Also note, the subscriber who asked this question referenced companies that tout the benefits of print newsletters (and sell services related thereto). If you do go with print, you might use companies like these to handle list management, printing, and mailing (although you may get better pricing if you source these separately), but whatever you do, don’t use them for content. Write your own.

How to build your practice with an email newsletter

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Is it okay to charge some clients less than others?

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Is it okay to charge some clients less than others? Why yes it is, thanks for asking. Here are some situations where you might want to do that:

  • New clients, to encourage them to sign up with you instead of another lawyer
  • Returning clients, to encourage them to come back or to hire you for something else
  • Old clients who have been with you a long time, to reward them for their loyalty
  • Bigger clients, who give you more work or bigger matters
  • Clients who are easier to work with, pay on time, never complain
  • Clients who send you lots of referrals or who go out of their way to promote you
  • Clients who do something you support, as a way to help their cause
  • Clients who give you a big retainer up front, especially if it is non-refundable
  • Clients referred to you by some of your better clients or referral sources
  • Clients who are family or friends (yeah, sometimes you gotta)

In fact, sometimes it makes sense to give some clients free services, but that’s a subject for another day.

Be careful, though. You don’t want your other clients to find out that some clients pay less than they do. Unless you do want them to know. If you want all of your clients to know they’ll pay less if they always pay on time, for example, then spread the word.

Another way to look at this subject is to charge more for clients who aren’t on this list. If they are slow-payers, for example, they pay a higher rate.

The point is, you don’t have to charge every client the same amount for the same work (unless there’s a law or a bar rule that says you do, in which case you should think about moving).

Go through your billing records and client list and see who might warrant a lower or higher fee.

The lawyer’s guide to stress-free billing and collection

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To attorneys who refuse to change their underwear

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We know that attorneys resist change and we know why. Change implies risk and risk avoidance is in our DNA. We’re paid to watch our clients’ backs and it’s only natural that we do the same for ourselves.

Yes, change implies risk. If you change your strategy, tools, or process, you might get poorer results. You might waste time or money. You might embarrass yourself or your firm. So we often wait until other attorneys do it first. (Is it any wonder that the average attorney gets average results and earns an average income?)

Anyway, for most attorneys, change usually happens slowly, if at all.

But change can be good. It can lead to better results, especially if you’re the first lawyer on your block to do something. Change also allows you to learn new things and meet new people and open up opportunities for growth.

Change can also feel good. I get a rush every time I buy a new computer, don’t you?

Attorneys are smart and have the resources to accommodate change. They can afford to buy new tech and try new ideas, they can afford to hire people to do most of the heavy lifting, and they can afford to lose their investment should things not pan out.

For many attorneys, accepting change comes down to ROI. They know it takes time to learn and implement new ideas and in return, they demand a big return on that investment. Not just an incremental increase but a huge increase, to compensate for their time and the risks of being wrong.

Nowhere is the potential for a huge ROI more apparent than with marketing.

One new strategy, one new referral source, one new keyword can lead to a massive increase in traffic, leads, prospects, and new clients. On top of that, the potential downside is de minimis.

So take off your training wheels, remove your protective padding, leave your first aid kit at home, and dive in. Do something you’ve never done before. Or change something you’ve never changed before.

Worst case, you’ll find something that doesn’t work for you.

But if things go well, you might find, as I did when I fully embraced marketing, a measure of success beyond anything previously imagined.

Marketing is easier when you know the formula

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Working hard or hardly working?

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All our lives we’ve been told that hard work is essential to success. The person who works harder than other people generally achieves more than other people.

But is that always true? Does someone who earns a million dollars a year work ten times more than someone who earns $100k? What about people who work incredibly long hours every day but continually struggle?

We’ve also been told that there are no shortcuts to success. It doesn’t happen overnight. Okay, then how do you explain the many tech entrepreneurs who are billionaires before they’re 30?

I don’t purport to have all the answers but clearly, there isn’t an absolute causal connection between effort and results, hard work and success. There are other factors at play. That’s why I continually look for ways to work smarter.

Working smarter is about leverage. Getting bigger (or quicker) results with the same or less effort. Fortunately, there are lots of ways to do that.

You frequently hear me prattle on about the 80/20 principle. I do that because it is the quintessential illustration of leverage and I encourage you to continually look for ways to use it to increase your income and improve your life.

Where does most of your income come, for example? The odds are that a high percentage of it comes from a few things you’re doing, the so-called “20% activities that deliver 80% of your results”. Look at your practice area(s), target market(s), and marketing methods. You’re likely to see that most of your income comes from a “precious few” things, not from the “trivial many”.

When you find your precious few, do more of them. Get rid of other things to free up time and resources so that you can make that happen.

If 80% of your income now comes from one or two marketing activities, for example, doing more of those activities could increase your income by 160%. That’s because you’ll have two blocks of 20% activities instead of just one.

Back when I was a cub lawyer, struggling to figure things out, I made three changes to what I was doing and my income skyrocketed. In a matter of months. I also went from working six days a week to just three.

So nobody can tell me there aren’t any shortcuts. Now, if you will excuse me, it’s time for my nap.

How I learned to earn more and work less. Yep, it’s all here

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Marketing legal services without a list

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For most attorneys, especially solos and small firm practitioners, one of the best ways to build their practice is with an email list. If you don’t have one, you should start building one immediately.

Having a list allows you to stay in touch with prospective clients and people who can refer them. When they’re ready to hire you, or they know someone who is, you won’t have to wait for them to find you and then convince them that you know what you’re doing. They’ll already know you via your newsletter.

Marketing legal services is so much easier and profitable when you have a list.

Start by setting up an email capture form on your website. Write a report that would interest website visitors and offer it as an incentive to sign up for your list. Tell everyone you know about your newsletter and invite them to sign up.

There are lots of other ways to build your list. One of quickest is to seek out people in your niche who already have a list. Find other professionals who write an email newsletter, for example, and offer to write an article for their newsletter or blog. You can also offer to do a webinar or a Q and A hangout.

Business owners, professionals, bloggers, and consultants, need high-quality content and many will jump at the chance to have you supply it. Some of the people on their list will then sign up for your list.

Yes, you can benefit from this approach without having your own list. Instead of promoting your newsletter or report to their clients and contacts, these professionals, et. al., will promote you and your website. Some of the people who learn about you will need your services immediately.

But many won’t. And that’s why having a list is better.

Here’s how to write a report that will help you build your list

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Lawyers, what’s wrong with this picture?

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A business owner’s truck was in front of me in traffic the other day. I knew it belonged to a business owner because there was a decal on the back window of the cab that advertised the owner’s business. Actually, it advertised the owner’s two businesses.

Behold:

“[Owner’s last name] Professional Auto Detail & Landscape [phone number]”

Okay, what’s wrong with this picture?

If you’re looking for a landscaper for your yard, are you going to choose one that also does auto detail or will you keep looking and hire a specialist?

Correct.

It’s okay to own more than one business. But you have to be careful about how you market them.

If you’re a lawyer and a licensed as a real estate broker, for example, stifle the urge to mention both in the same breath. Or ad. Or car decal.

In fact, consider not telling anyone you’re also a broker. You’ll scare away prospective clients who want to hire someone who is dedicated to practicing law and successful enough at it that they don’t have to do anything else. Mentioning you’re also a broker will also scare away prospective real estate broker referral sources who see you as a competitor.

You know where I’m going with this. If you have more than one practice area, be careful how you promote yourself.

Clients prefer to hire a lawyer who specializes. If they’re looking for a divorce lawyer, for example, the fact that you also handle criminal defense doesn’t help, it hurts. Clients think you might not be as good as a lawyer who only handles family law. (Some clients may stay away because, “ew, she has criminals in her waiting room. . .”)

Does that mean you should have separate websites, brochures, ads, presentations, and other marketing collateral for each practice area? Unless your practice areas are a natural fit, you should consider it. Personal injury, workers’ compensation, and med mal, go together. Small business transactional and litigation are fine. Estate planning and elder law work. Other mixes, perhaps not so much.

Think about it, okay? Especially when you order your next truck decal.

Make sure you don’t send out a mixed marketing message. This will help

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You won’t know for sure unless you try it (again)

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You say you don’t like networking but have you given it a fair chance? Maybe you’ve been doing it wrong. Maybe you haven’t met the right people. Maybe you haven’t done it enough to get good at it.

So how can you say it’s “not for you”?

I thought network marketing wasn’t for me until I found something I couldn’t refuse and made a fortune with it. I learned that I could do it without compromising my values or being someone I am not. And, whereas I didn’t stick with it in the past, this time, I gave it the time it was due and it made all the difference.

There are a lot of ways to market legal services and you should try as many of them as you can. If you’ve tried them once and they “didn’t work” or you “didn’t like them,” try again. You may find that things have changed, or that you have changed. What was once off the table may become a valuable practice building tool for you.

Start by learning as much as you can. If advertising has always been distasteful to you, for example, or you haven’t considered it because your bar rules forbid it, keep learning. You may discover a way to do it that “you never thought of”. Here’s an example: instead of advertising your practice, your services, or yourself, advertise your book, report or seminar. Sell it or give it away and let it sell readers on you.

Next, find some practitioners who use these methods and study them. What are they doing? How are they doing it? Can you make some changes that better suit your style and market?

Finally, if you’re still not crazy about a marketing method, consider other ways you can get the benefits of that method without a lot of personal involvement. Delegate to staff or to VAs or hire an outside company to do it for you.

In other words, you don’t have to love something to profit from it.

Don’t be like many attorneys: stubborn, closed-minded, stuck in your ways. The world is changing and if you don’t change it with it, you may be left behind.

Start or restart your marketing with a plan

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It’s hard but it’s worth it

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I watched a movie the other day that featured a young man who earned his living playing the violin in the subway. One day, the violin was stolen and just like that, he was out of business.

I thought about how lucky I am that I earn my living with my brain. Steal my computer and, thanks to the cloud, I’d be back in business in a flash. If push came to shove, I could be okay with just my phone.

And I like that. I like that I don’t need a factory or a store or inventory. I like that I can earn my way with my knowledge, skills, and words.

But it’s not just what I know, it’s also who I know. Or, more particularly, who knows me. People like you, for example, who read what I write and buy what I sell. And the people who interview me, promote my products and services, and send me referrals.

I appreciate you.

I went to law school not so much because I felt compelled to be a lawyer but because I didn’t know what else I wanted to do. The idea of being paid for talking and writing appealed to me, as did the idea of helping people, but when I opened my own practice and struggled to pay my rent, I thought I’d made a mistake.

I kept going because I didn’t know what else to do.

Being a lawyer is hard work. Building a law practice is a pursuit meant for crazy people. But I’m glad I didn’t know what else to do because today, I’m thankful for what I’ve got.

It was hard but it was worth it.

If you’re in a bad place right now and you have something else you can do, do it. No regrets, just get out and start the next phase of your life.

But if you don’t know what else to do, be thankful for what you have. Your skills and knowledge and contacts are valuable and can take you wherever you want to go.

You can build a successful practice if you know the formula

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Build a better practice with a better file closing checklist

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Most attorneys do a good job of onboarding new clients. They have a process for obtaining the information they need and explaining things to the client. They have documents ready for the new client to fill out, review, and sign. They have a routine for calendaring dates and follow-ups, and a set of form letters they mail to get the case started right.

They do these things to protect themselves from omissions, to save time, and because it gives the client a good first impression.

Unfortunately, not as many attorneys are as disciplined or detailed-oriented about how they close their files. But how you close a file is as important as how you open it.

What you do or don’t do at the end of the case can determine whether the client will hire you again, post positive comments and reviews, and refer other clients your way.

Of course, you lay the foundation for these things at every appointment and with every email or letter you send. But the final appointment is your last and best opportunity to “sell” the client and warrant your time and attention.

Your final appointment/file-closing process should include things that are too often taken for granted. You should have a checklist that addresses

  • What you say (e.g., asking if they have additional questions, cross-selling your other services, advising them about possible future needs, etc.)
  • What you give them (e.g., “after-care” instructions, marketing collateral, checklists, reports and other “added value,” etc.)
  • What you do (e.g., scheduling follow-up letters and calls, enrolling them in your newsletter, final billing/accounting, contacting them a few days later to make sure all is well, etc.)
  • What you ask them to do (e.g., asking for referrals and/or to pass out your information, asking for a review or testimonial, asking them to fill out a survey, etc.)

It should also include a review of the file to see what went right and what could be improved.

These things should be planned in advance. You should know who will do them (you, staff) and when. They should be a regular part of your routine and you should continually seek to improve them.

Because how you close a file is as important as how you open it.

How to get more referrals from your clients before, during, and after the engagement: here

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