The Attorney Marketing Center--Earn More. Work Less

Who’s on your “hot list”?

October 16, 2020 by David M. Ward

You have contacts you want to stay in touch with. Clients, former clients, referral sources, prospective clients, centers of influence in your niche, and so on.

When you first met them or connected with them, you may have scheduled follow-up dates and stayed in touch. But you got busy, you forgot about them, or you ran out of things to talk about.

What can you do?

First, create a “hot list” of no more than 30 people you want to focus on right now–your “Focus 30” list.

Schedule time each week to look at this list. Choose one or two people and contact them.

Call, write, message them. Ask about their business, their family, their health, their latest project or their next one.

Keep notes about them and your conversations and emails. Keep a list of their websites and social platforms so you can see what they’re up to.

Keep another list of generic ideas or conversation starters, questions you can ask anyone on your list, things you can offer, things you can tell them about or invite them to.

NB: When you regularly create new content you always have something new to tell people about or offer.

Keep your list up to date. Remove people who aren’t responsive and add new ones when you find them.

Give your personal attention to your “Focus 30” and stay in touch with everyone else via your newsletter.

Here’s how to do that

Filed Under: Client relations, Networking, Newsletters Tagged With: stay in touch

Patience

October 15, 2020 by David M. Ward

You didn’t sign up any new clients today. You didn’t settle any cases or close any deals. You didn’t deposit any money.

Bad day? Not necessarily.

Robert Louis Stevenson said, “Don’t judge each day by the harvest you reap, but by the seeds you plant.”

What did you do to connect with clients or prospects today? How much content did you create? What did you do to get your name in front of bloggers, podcasters, editors or publishers?

How many professionals in your niche did you introduce yourself to? How many new contacts did you make on social? How many new subscribers signed up for your newsletter?

How many people did you call or write to? How much time did you spend improving your knowledge or skills? How many words did you write for you book?

Marketing is like farming. You have to sow the seeds, water them, nurture them, and wait for harvest time.

Do the work and give it time.

Filed Under: Marketing legal services, success

How much, how often?

October 14, 2020 by David M. Ward

Information overload is clearly a thing.

According to a 2014 study by UC San Diego, each day we spend an average of 11.8 hours consuming media on our devices, the equivalent of 174 full newspaper’s worth of information.

That’s approximately 113,000 words per day, and this is increasing 2.4% each year.

So it’s not surprising to hear many people tell those of us who write a blog or a newsletter or produce videos or other content to cut back.

But I’m not cutting back and neither should you.

Because we have people with problems that need solving or goals they wish to achieve, and the information we send them helps begin the process.

So, let other people cut back. Not us.

When you send out valuable and/or interesting information that educates clients and prospects about their problems and the available solutions, you give them hope for a better future.

And you can’t do that too much or too often.

Where many marketers go wrong, however, is by sending out information that’s not helpful or interesting, so people stop reading it and forget your name.

Which doesn’t help anyone.

The message is simple. Write something people want to read and send it often, because you don’t know how many times they need to be reminded that you have the solutions they seek, or when they’ll be ready to take the next step.

How to write content people want to read

Filed Under: Communication, Newsletters, Online Marketing, Writing Tagged With: content marketing

Super simple way to create your next article or post

October 13, 2020 by David M. Ward

I see you. You’re sitting in front of your computer trying to come up with something to write for your blog or newsletter.

And you’re stumped.

The well is dry, you’ve got other things to do, and you don’t want to spend all day staring at the ceiling.

No, I’m not going to lecture you about keeping a running list of ideas. Instead, I’m going to come to your rescue and give you your next idea.

All you need to do is identify a book or article you read, or video you watched recently, and tell your subscribers or readers about it.

What it was about, what you agreed with or liked, or what you found lacking.

You could write about the article about taxes or retirement or insurance you just read. Tell them what you think, what you agree with and recommend, and what you plan to do with the information yourself.

If you read an article about a productivity app, you could tell them about your experiences with that app, or why you like something else better.

If you just read a bar journal article or watched a CLE video, you could mention a few salient points and tell them how you will use this in your practice.

What is your local paper writing about your community? Crime, fires, store closings? You can write about those, too.

You could write about anything. Even the post you’re reading right now.

If you represent business clients or anyone who writes a blog or newsletter or posts on social media, you could pass along your thoughts about the idea in this very article. It’s something they can use when they’re fresh out of ideas.

So, what will you write about next?

Want more article ideas? Here

Filed Under: Blogging, Email, Newsletters, Online Marketing

On-boarding new clients

October 12, 2020 by David M. Ward

Remember your first day of school? You were scared, you didn’t know anybody, and you didn’t know what was going to happen or what was expected of you.

You may have wanted to go home.

To some extent, your new clients feel the same way. They’re nervous about their case, they don’t know you, and they don’t know what’s going to happen.

Part of your job is to alleviate their fears and doubts and make them feel good about their decision to hire you.

You want them to understand what’s about to happen, what to expect from you, and what you expect from them. You want to equip them to work with you, to help you achieve a good outcome for them.

And you want to set the stage for repeat business and referrals.

You need an on-boarding checklist that spells out what you will do, and when, with links to forms, emails, and lists of things you need to do or tell the new client.

Things like:

Introduce yourself, your staff, and your partners
Learn about their family, their employees, their other advisers
Inquire about other possible legal issues
Provide information about their case–the law, the procedure, the timetable, and the process you follow
Answer their FAQs
Orient them to the tools and processes you use to communicate with your clients (and ask them which apps or methods they prefer)
Give them a “tour” of your office and/or a virtual tour of your website and the resources available to them
Educate them about “what else” you do, ie., other services, practice areas
Provide reports, referral cards, etc., they can hand out
Provide exemplars of positive reviews you’ve received and links to sites where they can leave one if they’re happy with your work
Give them homework, to get them involved in the process
Send a thank you note, a welcome gift, and add their birthday to your card list

Your checklist should encompass what you will say and do at their first appointment and thereafter.

Your clients are your most valuable asset. A checklist can ensure you continue to invest in them.

How to create “referral devices” that bring in new business

Filed Under: Client loyalty, Client relations, Law office management, Marketing legal services Tagged With: New client onboarding

What’s the best marketing strategy?

October 8, 2020 by David M. Ward

A busy sole practitioner asks, “Of all the possible marketing [strategies]. . . how would you rank them in order of effectiveness or “bang for the buck”?

If you’ve followed me for any length of time, you know I’m going to put referrals at the top of the list. If I could only do one thing, that’s what I’d do.

That’s what I did to build my practice. That’s what I recommend for every lawyer.

You should also know my second recommendation: email.

Stay in touch with clients and prospects and professional contacts via email. Do it consistently and it will bring you new business, repeat business and. . . referrals.

My third recommendation: write a book. It’s one of the best marketing tools for a professional.

Fourth, advertising. Done right, there’s almost nothing that will allow you to scale faster.

After that? It depends. Ask yourself questions like these:

What’s working for me now? What’s worked in the past?
Where does my target market hang out? What do they read? Who do they follow?
What am I good at? What do I enjoy? Speaking, networking, writing?
How much time can I dedicate to marketing?
How much money am I prepared to invest?
What could I outsource?

He asked about direct mail. Depends on your target market. It can be extremely profitable (like advertising) but you have to get a lot of things right.

He asked whether adding additional content to an already decent website makes sense? It might. How much traffic are you getting now? Are you dominating organic search for your keywords? If you’re doing well, you might work on increasing opt-ins and conversions.

So yeah, it depends.

Look at your numbers and look at what your gut is telling you.

Don’t do something merely because it’s worked for someone else or it looks like it could be profitable. Don’t force yourself to do something you don’t want to do.

Choose something that feels good to you when you think about it and focus on that.

This can help you sort things out

Filed Under: Marketing legal services, Marketing Plan

What to do when a client complains

October 7, 2020 by David M. Ward

It happens. Someone is unhappy about something. Often, that means that other clients are unhappy about the same issue, they’re just not telling you.

They just leave. Or don’t hire you again.

But you want your clients to tell you about their complaints. Why?

So you can fix the problem and avoid giving other clients the same bad experience.
So you can keep unhappy clients from telling the world about their bad experience with you on social media, et. al.
So you can assess weaknesses in your systems and improve them.
So you can build a reputation for listening to your clients and caring about them enough to respond to their needs and concerns.

Getting a complaint from a client also gives you the opportunity to turn that client into a fan.

Studies show that many of the most loyal clients (and sources of referrals) come from clients who previously had a complaint that the attorney addressed to their satisfaction.

So, you want clients to come to you if they have an issue with anything. Encourage them to do that. Provide forms they can fill out. Let them respond anonymously if they prefer.

And, when you get a complaint:

Listen to it; don’t argue or become defensive.
Thank the client for calling the problem to your attention.
Fix it.
Apologize and promise it won’t happen again.
Tell them what you will do/have done to make sure it doesn’t happen again.
Consider offering something extra to “make it up to them”
Thank them again for telling you and giving you the opportunity to make things right.
Contact them again and make sure everything is okay.

You don’t have to hire expensive consultants to advise you on improving client relations. Your clients will tell you everything you need to know.

How to quickly grow a big(ger) practice

Filed Under: Client loyalty, Client relations Tagged With: How to handle a complain

Ten tips for writing faster

October 6, 2020 by David M. Ward

I’ll keep this short (which is my first tip for writing faster).

Most of my posts are a few hundred words. You don’t need more than that to get my point, and I don’t want to write more than that to make it.

So there.

Lower your standards. You’re not writing literature. Tell people what you want to tell them, do a quick edit, and get on with your day.
Keep a well-stocked supply of ideas. For me, deciding what I want to say takes a lot longer than actually saying it.
Avoid (most) research. Write what you know.
Write (something) every day. You’ll get faster and better.
Schedule it. Decide when you want to write and put the time on your calendar. You’ll train your brain to accept that it’s time to write, making it more likely that the words will start flowing.
Time it. Give yourself 15 minutes to write a first draft. (30 minutes if you must.)
Learn to type faster. You can practice here
Dictate. You speak several times faster than you can type and you can do it anywhere. Editing takes longer, though.
Re-cycle. Most of your readers haven’t read or don’t remember what you wrote on the subject last year so write about it again this year.

Still think you can’t write a weekly newsletter or blog post?

Think again.

How to (quickly) write an email newsletter clients want to read

Filed Under: Email, Newsletters, Productivity, Writing

The best piece of advice I ever received as an attorney

October 5, 2020 by David M. Ward

I didn’t learn it in law school. I don’t remember my father (attorney) talking about it. I didn’t read it in a book.

The best advice I ever received came from my grandfather.

He wasn’t an attorney, he was a business owner, farmer, and commodities trader. He made and lost fortunes in his lifetime and taught me a thing or two about business and life.

When I passed the Bar and opened my first office, he visited me, pointed at the top drawer in my desk, and told me that when I get a new client, the first thing I should do is open that drawer and tell the client to drop the cash in it.

Indelicate, yes, put but sound advice.

And I wish I had always followed it.

Clients who didn’t pay me, or pay me in full, were usually the ones I didn’t ask to pay in advance.

Lesson learned.

I hear from lawyers with clients who haven’t paid or slow-pay or try to weasel out of paying in full. Maybe you’ve had one or two.

Getting paid in advance, or at least getting a big retainer, will eliminate most of that, I tell them.

Yeah, but it will also eliminate them from hiring me, I can hear them thinking. And that’s true. But is that a bad thing?

Even if you need the money and believe it’s worth the risk, in the long run, having a (reasonably) strict policy about getting paid up front will serve you well, but not just in terms of cash flow.

It will also help you build your practice with a better crop of clients.

Clients who can and do pay you, on time or early, refer other clients who can do that, too. These types of clients also tend to have more legal matters and are prepared to pay higher fees if you give them what they want.

Should you ever make exceptions? Sure. But make them exceptions, not the rule.

Get the Check: Stress-Free Legal Billing and Collection

Filed Under: Attorneys fees, Fees and Billing, Law office management

This marketing strategy may be the only one you ever need

October 2, 2020 by David M. Ward

If you like referrals, if you like working smarter not harder, if you don’t want to spend a lot of time or money on marketing, if you want to build your practice organically and know you will never run out of clients. . .

I have some advice for you.

You can start doing this immediately. You can take tiny steps or go whole hog. You can do it in addition to everything else you do to bring in clients, or you can replace everything else with this one, simple strategy.

This:

Get to know everyone your clients and contacts know.

If you handle consumer matters, get to know your clients’ friends and neighbors and the owners and employees of the businesses they patronize.

If you have business clients (even if you don’t practice business law), get to know their customers or clients, vendors or suppliers, colleagues and competitors.

Instead of building your practice linearly, one new client or new contact at a time, build it geometrically–10, 50, 100 at at time.

Because each new client or contact is the gateway to hundreds more.

Because everyone knows other people who might need your services at some point, or know someone they can refer.

The average person knows 250 people. If you have 250 people on your current list of clients and contacts, your list can potentially reach 62,500 people.

Think about the leverage this gives you. People who know, like and trust you recommending you to people in their warm market.

When you meet someone new, don’t just look at them, look “through” them, at the people they know, because there are a lot of them.

How do you implement this? There are many things you can do.

Here’s a great place to start.

Filed Under: Networking, Referrals, Relationship marketing