David M. Ward, Author at The Attorney Marketing Center

Getting traffic old school style

January 25, 2022 by David M. Ward

You want more prospective clients to visit your website, to see what you do and how you can help them. The more who visit, the more clients you get.

You can improve your SEO. You can advertise. Or you can get more traffic with some old school tactics.

Here’s the plan:

Step One: Create Content.

Create 10 or 20 articles that talk about the things prospective clients want to know—their problems, their risks, the law, the procedure, timing, options, and what you can do to help them.

The kinds of things they search for when they are online, or ask you about when they talk to you.

Each article should mention one or more of your services and link to a page that provides more information. That page should tell them how to get their questions answered or get started.

Create an “index” or directory page that links to these articles and post that page throughout your site. You want to help visitors find your content and, once they’ve consumed one article, to see what else you have available.

Step Two: Promote Your Content

Copy your index page, add your website address and contact information, and distribute this in print and digitally:

Email it to your clients, ask them to forward it to anyone who might like to see this information
Mail it or hand a print copy to clients and former clients (for them and/or to hand out)
Send it to referral sources, to give to their friends and clients
Put copies in your waiting room; if you have business clients, ask them to put copies in their waiting room
Pass them out at your speaking engagements
Put it in your new client kit
Offer it on your social channels
Offer it at the bottom of articles you publish elsewhere
Offer it to listeners/viewers when you are interviewed

And so on.

You can also gather up your articles, or the ‘best of’, into a booklet or report, and distribute that. You might offer it as a lead magnet to anyone who opts in to your newsletter, for example.

Old school. Easy to do, zero cost, and highly effective for driving traffic to your site and prospective clients into your loving arms.

Filed Under: Content creation, List building, Marketing Plan, Online Marketing, Web traffic

Work-work balance?

January 24, 2022 by David M. Ward

The world is coming to realize that working too many hours is counterproductive. You can’t do your best work if you’re always exhausted, or win friends and influence people if you’re always grumpy.

We all need time off. Which is why folks are talking about and starting to implement a shorter work-week.

That might be a problem for those who bill by the hour, which is why I stopped doing that years ago and have urged you to do the same. A lawyer’s value is (should be) measured by the value you create for your clients, not the time it takes you to create it. If you can create that value in a four-day week instead of five (or more), why wouldn’t you?

But there’s more to work-life balance than the number of hours worked. Creating balance can also be achieved by changing how you do what you do.

The CEO of Doist, creator of the Todoist app, manages his time a bit differently:

Amir Salihefendic, CEO of Doist, prides himself on having a nearly empty calendar. “Being in meetings all day long, resolving things via meetings, that’s not really an effective way to scale and grow,” he said. Instead, he’s become a loud evangelist over the last year of the idea that remote and asynchronous work — or async — are the future. Async boils down to this, Salihefendic said: “When you send a message, you don’t expect a response right away.”
So what does a truly async day look like? For Salihefendic:
A couple of hours with his kids in the morning before walking over to a co-working space.
He tries to do deep work all morning, take time in the middle of the day to recharge and then spends the afternoon catching up on messages and the rest.
If there’s something hugely time-sensitive — which Salihefendic bets is true less often than you think — he turns to Telegram, or (gasp) a phone call.
Since nobody expects Salihefendic to be around every second, he said, nothing bad happens when he’s not.
Source: https://www.protocol.com/newsletters/protocol-workplace/remote-work-wars?rebelltitem=6#rebelltitem6

A non-traditional approach may work for some (enlightened) corporations, but would it work for lawyers?

Show of hands: Who wants to find out?

Filed Under: Law office management, Productivity

The practice of practicing law

January 21, 2022 by David M. Ward

You want to get better at what you do, so you take CLE courses, watch videos, read books, and otherwise consume information that can help you improve your skills.

But reading and listening aren’t enough. You need to practice.

Let’s say you want to get better at networking. The best way to do that is by practicing your skills “in the field,” but you can also practice on your own.

You can rehearse starting a conversation, introducing one attendee to others, questions to ask to find out more about a new contact, and what you’ll say when they ask what you do.

You can improve your presentation skills by recording and listening to yourself, or by asking a friend to listen and provide feedback.

You can get better at being interviewed by podcasters, bloggers, and reporters, by working on questions to give them to ask you, and a bio they can use to introduce you.

Make a list of the skills and habits and processes you want to improve regarding your core work, your marketing, and the management of your practice.

Examples:

Writing more persuasive demand letters
Writing blog posts and articles in less time
Asking for help from your list, contacts
Getting booked for podcast interviews
Improving your Linkedin profile
Improving your public speaking skills
Becoming a better listener
Talking about referrals
Giving feedback to staff
Improving the new client interview process
Interpreting medical reports/records
Writing thank-you notes
Explaining fees, costs, and retainers
Learning a new app
Delegating more effectively and more often
Deposing medical experts
Being more patient with difficult clients
Taking effective notes
Streamlining oral arguments
Creating better daily and weekly task lists
Overcoming objections and closing prospective clients
Body language: mirroring and matching, smiling, eye contact
What to say or do when you follow-up with a new contact
Creating form letters and templates
Answering “What do you do?”

Keep a running list of things you want to improve (or start doing) and schedule time to work on them.

Because building a successful practice requires practice.

What to say when someone asks, “What do you do?”

Filed Under: Personal development

It doesn’t get any niche-ier than this

January 20, 2022 by David M. Ward

“F-F-F space, J-J-J space” — I can still hear the sound of my high school typing teacher called out the cadence for us as we learned the home row keys on our manual Remington machines.

I used typewriters for many years, in school and beyond, but I can’t say I enjoyed it. Too much fussing with the paper and ribbon, keys getting stuck and, oh, those damn corrections.

But some people like typing on typewriters, even today. I just saw a few minutes of a video by a guy who is clearly a typewriter nerd. He types on them, he collects them and fixes them, and he talks about them on his channel with folks who share his passion.

Suppose there was a lawyer who belonged to that group, or who regularly networked with the people in it? What if the group had meetings and invited speakers and the lawyer was a regular? What if the group had their own publication and the lawyer wrote for it?

Most of the people in that group would know the name of that lawyer.

When someone in the group needs a lawyer, do you think they would talk to him? If someone has a friend who needs a lawyer, do you think they would tell that friend about their typewriter-loving lawyer buddy?

Yes and yes.

That lawyer could be the “go to” lawyer in that group. He would probably own that niche and get the lion’s share of the legal work in it.

Word of mouth is strong in a niche market, and there is less competition. Which makes it easier to stand out. Which is one reason niche marketing is so powerful.

Ideally, you want to find a niche that’s small, but not too small. You want to be the big fish in a small pond, not a whale in a one-gallon fishbowl.

Some would say that the typewriter-loving niche is too small, too niche-y to be worth a lawyer’s time.

But here’s the thing about niche markets: passion trumps size.

Everyone in a niche also belongs to other niches. When you are well-known by the members of one niche, you potentially have access to everyone else they know in other niches.

Typewriter-man may be the retired CEO of a big company in your target market, and have a list of contacts as long as your arm. If he knows, likes, and trusts you, because you connected via your shared interest, you may be in like Flynn.

How to choose the right niche for you

Filed Under: Networking Tagged With: Niche marketing

Your better-than-ideal client

January 19, 2022 by David M. Ward

If you’re writing or updating the description of your ideal client, you might want to add an additional factor that might make your ideal client even better.

That factor: they’ve hired or worked with attorneys in the past.

People who have hired attorneys usually understand the need and the cost, as well as the process that ensues after they hire them. You don’t have to work hard to persuade them to hire an attorney, you only need to persuade them to choose you.

Okay, but:

How do you find them?
How do you persuade them to choose you?

I’ve covered the second question before and will do so again. Right now, a few thoughts about the first question.

One way to find people who have likely hired attorneys before is to network and speak to groups whose members or clients typically use attorneys. Rental property owners, retailers with collection accounts, homeowners associations, hospital boards, to name a tiny few.

Look at the groups your (ideal) clients belong to. Do they have local events you can attend? Are they looking for speakers? Do they have publications or blogs you can write for or advertise in?

You could also do PPC ads with keywords (and copy) slanted to appeal to members of those types of groups. If you do direct mail, you can rent lists of people who belong to those groups.

You could also rent lists of litigants, gleaned from public records. People who have sued or been sued are statistically more likely to sue or be sued again.

A great way to find prospective clients who have experience working with attorneys is via referrals.

Attorneys who don’t do what you do, or do but have a conflict, can be an excellent source. They can identify clients who are “between” firms and actively looking for a new one, and clients who have legal issues that are a good match for you. When they introduce and recommend them to you, those clients are more likely to trust you and less likely to keep looking.

Accountants, business consultants, and financial professionals have clients and contacts who have worked with attorneys and are also a good source of referrals.

Start by identifying attorneys by practice area who are likely to have clients or contacts who have worked with attorneys (or otherwise quality as “ideal clients” for you). Find out what you can about them and approach them to see if you can work together.

What’s the best way to find these attorneys and other professionals? What’s the best way to approach them? And, most importantly, how do you get them to send you referrals?

I’ve laid out the entire process in my course, Lawyer-to-Lawyer Referrals.

Filed Under: Marketing legal services, Referrals

Get to the point

January 18, 2022 by David M. Ward

The best presenters don’t begin their presentation by welcoming the audience or telling them they’re going to get a lot out the presentation. They start their presentation.

That’s what people came to hear and they let them hear it.

They start by saying something important or remarkable. Or they tell a story or ask a question. In the first few seconds, they get the audience involved.

If they have announcements or promotions, if they want to introduce themselves, they save it for later—after they’ve got people listening and nodding their heads, glad they showed up.

Because if they don’t, the audience will tune out. And think about the work they need to finish or the errand they need to run on their way home.

Good speakers get to the point.

The same is true of good writers.

One of the best writing tips I’ve ever heard was to get rid of the “throat clearing”–the filler at the start of your article, post, report or email.

The purpose of the first sentence is to get them to read the second sentence. If that first sentence doesn’t hook ’em, like the audience at a presentation, the reader will tune out.

Yes, there are exceptions. Occasions where a little warm up or background is appropriate. But those are exceptions.

The default: get to the point.

Filed Under: Public Speaking, Writing

Strategic alliances, masterminds, and workout partners

January 17, 2022 by David M. Ward

Strategic alliance is a ten-dollar word for a simple idea: teaming up with one or more individuals for your mutual benefit. These other folks might be lawyers, business owners, or others who are influential in your niche or local market, or folks who are successful in completely different fields.

The purpose: to help each other achieve your individual goals.

You might team up with another lawyer who targets the same market you do and become workout partners, or form a mastermind group of four or five other folks with complementary skills and resources. Each of you might contribute your specific skills, e.g., editing, graphics, copywriting, videography, etc., or contribute ideas, feedback, and encouragement to other members of the group.

Strategic alliances are often marketing-focused, with each member of the group agreeing to promote the content and services of the other members.

But there are no rules besides the ones you agree to. You might use an alliance or group to

share ideas and resources
critique content
make introductions and referrals
promote each other’s services
share each other’s content, links, pages
celebrate each other’s wins
help each other through difficult situations
hold each other accountable

What do you need and want? What do they need and want? How can you help each other?

Set up a regular meeting schedule and some rules for attendance and contribution.

Some members will drop out. Replace them with others. You may go through quite a few before you find a core group that sticks.

Whatever happens, you’ll learn a lot about yourself and how others see you, about your target market, and what others are doing to build their practice or business that you can adapt to building yours.

Other people know people you don’t know and how to do things you don’t know how to do. You do, too.

Combine forces, leverage each other’s talents and resources, and help each other grow.

Filed Under: success Tagged With: mastermind, strategic alliances, workout partner

The most powerful word in marketing

January 14, 2022 by David M. Ward

In the app store is a relatively new productivity app for iPad that’s that’s getting rave reviews. Judging by their comments, people love what it can do, especially compared to the competition, but what they really love is that it’s free.

They gush. They praise. They can’t believe their good fortune in finding an app that does everything the competition does, arguably better, and doesn’t cost a cent.

By the way, the competition cost less than $10.

Some people said they don’t want to pay for an app. Some said the competition is too expensive. Some said they were broke and can’t afford it.

I don’t care how broke you are, you can afford $10.

Let me put it this way, if you can afford an iPad, you can afford to buy a $10 app. Especially one you just said is ‘perfect’ for you.

Alas, people get hypnotized by the word ‘free”. It’s almost irresistible, as in, “I have to have it.”

I’ll bet someone reading this right now wants me to identify this app so they can get it post haste; some of them don’t even own an iPad. (The app is CollaNote. Check it out if you like to take handwritten notes).

The lesson is that “free” is a powerful word (and concept) and you should use it in your marketing. Find or create something your target market wants and give it away. And use the word liberally in your content.

You’ll get more traffic, more subscribers and followers, more leads, and more clients.

But a word of warning.

There are people who won’t hire you or do anything that’s not free, no matter how much they need your help.

Don’t worry about them. They don’t take up a lot of space. And who knows, maybe things will change for them someday, or maybe they’ll tell people about you and they’ll hire you.

But there are also those who can pay you but have been conditioned to wait for the free (or discounted) offer.

You can’t play that game. You can’t give away too much, or do it too often, and expect people to pay full retail.

A good rule of thumb is to give away content (unless you sell this) but not your time. (If you offer free consultations, or entry level free services, put limits on them).

Yeah, that’s free advice. Don’t get used to it.

The Attorney Marketing Formula isn’t free, but it’s worth it

Filed Under: Copywriting, Marketing legal services

Making friends isn’t required

January 13, 2022 by David M. Ward

You can be massively successful in your practice without “getting to know” more people or “building stronger relationships” with the people you already know.

I’m not saying relationships aren’t valuable. They are incredibly valuable and if you are so inclined, you should regularly meet more people and strengthen your existing relationships.

But you don’t have to. You can bring in all the business you can handle, and then some, without it.

You don’t need to “do” social media. You don’t need to network or blog or podcast. You don’t need to create content or do any of the other things the cool kids are doing. You can get new clients and increase your income by simply doing a good job for your clients and treating them well.

The old fashioned ways still work.

However, if you go that route, I suggest you also employ two additional strategies. They are easy to do, don’t take a lot of time, and could multiply your results dramatically.

First on the list: stay in touch with the people you know.

You don’t have to see them in person or do anything other than contact them regularly. Email is the easiest way to do that but you could also use regular mail.

Each time they hear from you, they’ll think about you and what you do and be prompted to talk to you about new legal issues, and/or refer people to you who might need your help.

Of all the marketing strategies in existence, staying touch with people who already know, like, and trust you is about as simple (and effective) as it gets.

The second strategy is also simple, and also likely to pay huge dividends.

No matter how much you avoid seeking out new relationships, they will occur naturally. A client or contact will give you a lot of work or send you a lot of referrals, tell people about you, send traffic to your website, and otherwise do you a solid.

Give these folks more attention.

Contract them more often. Send them an article or link you think might interest them. If you have good chemistry with them, invite them to coffee or to do something with you off the clock.

They could help your practice not just grow but multiply.

Yes, I know I said you don’t have to do anything like this. You don’t need to make new friends. You don’t, but with friends like that, you might want to make an exception.

How to use email to stay in touch with people who can hire or refer you

Filed Under: Marketing legal services, Newsletters, success

You don’t have to read this if you don’t want to

January 12, 2022 by David M. Ward

FBI hostage negotiators supposedly use a strategy that makes hostage-takers more likely to cooperate. The idea is that people are more apt to agree with something we propose when we affirmatively give them permission to say ‘no’.

You can use this when negotiating with another party or with your clients.

You might be talking to a client about the opposition’s offer and say, “I know you wanted more and if you don’t want to accept the offer, just tell me; I’ll understand.”

They might give you a hard no, but they also might soften their position and be willing to discuss it.

Or, instead of using an “alternative choice” close, e.g., “Do you want to get started today or is next week better for you?” you might say, “Are you ready to get started? If you want to wait, that’s fine.”

However you word it, you give them an out. They know they can say no, but telling them they can do that apparently makes it more likely they won’t.

Why does giving someone permission to say no make it more likely they’ll say yes?

Because people like to buy but don’t like to be sold.

Nobody likes to be pushed or told what to do. When you move forward towards them, they move back. When you back off and let them make the call, however, it empowers them. They relax and open to other options.

I’m not saying this is always the way to go. But it’s nice to have another tool in the toolbox.

Of course, you don’t have to use this approach if you don’t want to.

Filed Under: Closing the sale Tagged With: Closing, negotiating, Negotiation