How to get your employer to approve your marketing plan

May 7, 2015 by
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Back when I was selling a relatively expense marketing course, from time to time I would hear from lawyers asking for suggestions for getting their firm to pay for the course. “If nothing else works,” I said, “see if they will agree to reimburse you after you bring in a new case or client using what you learn. If not, negotiate. Maybe they’ll split the cost.”

No risk to them. How could they say no?

The other issue, then and still today, is that some firms aren’t always on board with some of their associates’ marketing activities. How do you convince them that what you want to do isn’t a waste of time or money and won’t embarrass them?

How do you get your employer or partner to approve your marketing plan?

I have a few suggestions.

First up, it’s often better to beg for forgiveness rather than ask for permission. Especially when what you’re doing is working and you’re bringing in new paying clients. Money is a salve for all wounds.

So do what you want to do (on your time and your dime) and show the firm that it’s working.

What if what you want to do will take a long time to bear fruit and you can’t hide it that long? What if it is difficult to tie what you’re doing to the results you’re getting?

In this case, instead of running at full speed, start with baby steps.

For example, I consulted with a lawyer recently about his firm’s website which is sadly in need of work. I suggested he create his own website. Start with one page, with just his bio, practice areas, contact information, and a link to the firm’s website.

Show this to your overseer and get them to okay it. It’s really nothing more than a business card and they can hardly argue that it is radical or harmful in any way.

Once you have buy in, you can (slowly?) add features to the site and see what they think.

You might add a contact form, for example, so visitors can email you directly from the site. Or a page with some details about your services. If anything isn’t approved, you can always modify it or remove it; you’ll stilll have the basic site and you can try again later.

By the way, every lawyer who works for a firm should have their own web presence. You want to brand your name online, not your firm’s. Even if you are a partner in your firm. In case you haven’t heard, partnerships do break up.

For other marketing ideas, try nibbling away at current protocol by suggesting variations on what is already approved, rather than suggesting something completely different. If you have a standard lunch presentation you do now, suggesting a different topic or different venue should be relatively easy to get approved. Suggesting advertising to a firm that has never advertised is a different story.

Another idea for convincing your firm to okay one of your ideas is to find other lawyers in your jurisdiction who are doing something similar. Use them as a case study to show your firm that what you propose isn’t unusual and, as they can see, it actually does work.

This can work especially well if the lawyer(s) you point to are direct competitors with your firm.

For a simple marketing plan that really works, get this

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Filed Under: Marketing legal services, Marketing Plan

Another way to stand out and get noticed

May 6, 2015 by
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Yesterday I talked about making your ad look like an article or feature story and thus get noticed and read.

Because people tend to ignore ads.

If your ad looks like an article, more people will read it. More readers eventually means more clients.

Are there any other ways to make your ad get noticed?

I’m glad you asked.

Another way is to get noticed is to make your ad. . . what’s the word?. . . oh yeah, UGLY.

Lost of copy, tiny print, random layout, “noisy” messages—-anything but pretty, anything but normal.

Why? Because in a sea of normality and prettiness, ugly stands out. People will notice your ad because it looks different.

When all the other ads look like they were designed by a slick graphic artist, your ugly ad gets noticed.

You still want the ad to be easy to scan and read. White space, short sentences and paragraphs, bullet points and sub-heads. But it should look different.

The same goes for your website and emails.

Show people that you’re not “advertising” you are telling them something they need to know. Put the magic into the words, not the photos and design.

When other lawyers use html emails, make yours plain text. When other lawyer’s websites use the same templates and layouts used by every other lawyer, along with stock photos of The Scales of Justice, law books, and courthouse steps, make yours look anything but the same.

Be different.

Of course you don’t want to be so different that you scare people off. Clients have definite expectations about what a lawyer does and what they look like and you need to give them what they expect.

When you use a photo of yourself you should be wearing business attire. If you use a photo of your office, it needs to look like a law office.

Be different, but not weird.

Do you know what to put on your website? Find out here

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Filed Under: Advertising, Communication, Email, Image, Online Marketing

Advertising legal services Gary Halbert style

May 5, 2015 by
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Suppose a reporter for a decent sized publication contacts you for an interview. They heard about something you did and they want to do a story.

Nice.

They write the story and run it. They mention some of your accomplishments, quote you several times, and generally make you look like a stud.

Very cool.

Your phone starts ringing. A lot of people saw the article and want to talk to you about their case or legal situation. You sign up some new clients.

Awesome sauce.

The article includes a link to your website and your website heats up with traffic. You see a big bump in email subscribers and social media followers.

Who knew?

As a result of that interview, your practice starts to take off. You have your best month ever.

What do you do next?

You want the momentum to continue, so you take that article and run it as a paid ad in other publications in your niche market. You’ll probably have to add the words “paid advertisement” somewhere on the page but that’s no big deal.

Every time you run the ad you get more business. So you keep running it, bringing in more clients, making more money.

One reason the ad works so well is that it doesn’t look like an ad. It looks like a feature article or news. More people read articles than read ads and more readers translates to more business.

There’s just one problem. The odds of a reporter contacting you to interview you are pretty slim. If they did, the odds that they would do a puff piece that makes you look like the best lawyer in town are almost non-existent.

So don’t hold your breath.

Instead of waiting for the reporter who will never call. . .

. . .write the article yourself. Or hire someone to write it. Make sure it looks and reads like a newspaper article, and then run it as an ad.

Legendary copy writer, Gary Halbert, was a master of editorial style advertising. He sold me on the idea of running ads that don’t look like ads. When I was advertised my first marketing course in bar journals, all of my ads looked like articles.

Newspaper style headline. No graphics or photos. Quotes from me, talking about the benefits, as though I had been interviewed by the author of the “article”.

And they worked. Those ads brought in millions of dollars in sales.

Editorial style ads (“advertorials”) will also work for advertising legal services.

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Filed Under: Advertising, Marketing legal services Tagged With:

Ten ways to earn an extra $1,000 per month

May 4, 2015 by
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How would you like to earn an extra $1,000 per month within the next 90 days?

I chose $1,000 because that seems to be big enough to whet your whistle, but not so big that it’s out of reach. Feel free to pick a bigger number if you want to.

Now, time for some brainstorming.

Let your mind run wild and throw some ideas on paper, on a white board, or on your screen. Shoot for a minimum of ten ideas, ten different ways you could earn $1,000 a month, or more, within 90 days.

The best way to come up with ten viable ideas is to start with twenty or thirty. So keep writing as many ideas as you can.

Don’t edit or judge anything. Just write it down. Nothing is silly or impossible when you are brainstorming.

Your ideas could be related to

  • Marketing your services–a new strategy, a new market, or a new way of doing what you already do
  • Managing your firm–eliminating unnecessary expenses, lowering costs
  • Creating a new service–a new profit center, a new “front end” service that creates more clients
  • Fees, billing, and collection–charge more, get paid faster, eliminate unpaid accounts
  • Creating a new offer–a free service, a discounted service for first time clients, bonus services, service package(s)
  • Finding new referral sources and/or joint venture partners
  • Offering your clients a product or service from a joint venture partner, or as an affiliate
  • Creating a new product (ebook, course, resource guide, etc.) to use as a marketing tool and new revenue source
  • Starting a new business
  • Contacting former clients, to stimulate repeat business and referrals
  • Setting up a new website, improving your existing website
  • Getting bigger clients/cases–bigger fees, bigger retainers, clients with ongoing legal needs
  • Getting more traffic, more subscribers, more prospect inquiries
  • Closing more prospects–better sales process, overcoming objections
  • And so on

With multiple ideas, you’re more likely to find one that you’re willing to do. Or you might find two or three ideas you can do that bring in an aggregate of $1,000 a month.

90 days is a long time. Maybe too long. You might be better off looking for ideas that could start producing in the next 30 days. A shorter deadline means there’s no time to think (or procrastinate), you have to start doing.

What could you do this week that could bring you an extra $1,000 a month?

Want to get paid faster? Collect unpaid invoices? Here’s how 

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Filed Under: Law office management, Marketing legal services, Marketing Plan

Quieting my inner monster

May 1, 2015 by
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I have a little monster living inside my head. He talks to me from time to time. Mostly, I ignore him and go about my day. But sometimes, he just won’t shut up.

I’ll start writing, for example, and a few minutes later, there he is. He has something to say that has nothing to do with what I’m working on, but he wants me to listen. Or he tells me he’s bored and wants me to play with him.

I tell him not to bother me, but by then, I’ve lost my concentration. I go check email or get up and take a break. Sometimes it takes me 15 minutes before I’m able to get back to work.

I start working again, but ten minutes later it happens again. Stop, start, stop start. Before I know it, the day is over and I haven’t gotten much done.

Does this ever happen to you? Perhaps you have a little monster, too.

Good news. I’ve found a way to keep the little devil quiet. It sounds simple, but it works remarkably well.

All I do is put on my headphones and listen to music while I work. The music drowns out my monster’s monkey chatter so I can continue to work without interruption.

I listen to music without words: classical, new age, Celtic, and various forms of so-called ambient music.

I also listen to ambient sounds, like recordings made in a coffee shop, restaurant, or library. The sound of clinking glasses, whispered voices, pages turning, and the occasional cough take me to a different place.

I listen to recordings of people typing. The clickity clack sound and rhythm is a perfect background for writing.

I listen to birds chirping and rainstorms. I listen to the ambient rumble of Star Trek TNG ship’s engines idling in space.

I even tried something called ASMR. (It’s weird. Search for it on YouTube.)

They all work because I don’t consciously listen to the music or the sounds. They play in the background, a form of white noise, that allows my little monster to take a nap.

I’ve even set up a play list and have everything on autoplay. I’m able to put in an hour or more before I need a break.

How about you? What do you listen to when you work?

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Filed Under: Productivity, Writing Tagged With:

Growing your law practice through osmosis

April 30, 2015 by
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Yesterday, I did a consultation/strategy session with an attorney who has been practicing less than two years. During the session, we talked about his income. In the first three months of this year he has averaged $10,000 per month, which is more than double what he earned per month last year.

What made the difference?

He purchased and read The Attorney Marketing Formula in January of this year and thinks this can’t be a coincidence. He’s giving me the credit, and that’s great, but here’s the thing. He hasn’t really implemented anything from The Formula. Nothing major, anyway. In fact, he told me there were some concepts he was still unclear about.

So how could this have immediately caused his income to more than double?

I think I have an answer. I think that although he hasn’t done anything new to market his services, he’s thinking about it. Those thoughts are changing what he says and does in almost imperceptible ways.

Now, he knows what’s possible. And important. His subconscious mind is starting to percolate with ideas. He’s paying attention to things he may have glossed over in the past.

He may not realize it, but merely by reading about marketing, he is becoming better at marketing.

I can’t wait to see what happens when he implements some of the strategies and techniques he has learned.

Click here to check out The Attorney Marketing Formula

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Filed Under: Marketing legal services, Personal development, success

Begin with the end in mind (and work backwards)

April 28, 2015 by
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Most people choose a goal and then start working towards it. They put one foot in front of the other and keep walking until they get to their destination.

If they choose the wrong step, however, they may get sidetracked and lose sight of their goal. If they do the steps in the wrong order, they may waste time and resources.

A better way, some say, is to begin with the end in mind and work backwards.

Let me give you an example of how it works.

Let’s say you have a goal of getting one additional referral each week.

Nice goal, yes?

Okay, now you have to ask yourself this question: Can I do this tomorrow? Can I get one additional referral per week starting tomorrow?

The odds are the answer is no. So you ask another question: What would have to have happen first?

Putting aside the idea of getting more referrals from your clients and existing contacts, let’s say the answer is, “I’d have to have twenty new professional contacts who know, like, and trust me. If each one of these twenty contacts sends me just one referral every five months, I would achieve my goal of getting one additional referral per week.”

That sounds doable. But can you do it tomorrow?

No.

What would have to happen first?

First (let’s say) you would need to connect with 100 new contacts (professionals, business owners, community leaders, centers of influence, etc.), in order to find twenty who are willing and able to send you one referral every five months.

Can you do this tomorrow? I’m guessing not.

What would have to happen first?

First you would have to identify (a) places where these people congregate, so you can go there and meet them, and/or (b) people you know who can introduce you to these people.

Can you do that tomorrow?

Yes you can. You can start anyway. You can do some research and find organizations comprised of people who fit the description of the people you want to meet who meet locally.

You can also comb through your current list of contacts to identify people who are likely to know these people. They have clients or colleagues or business contacts who fit the description. You know them well enough to ask for an introduction.

Finally, you have something you can do tomorrow. Now you can take the first steps towards your goal.

But if you do all of that, can you reach your goal tomorrow? No. What has to happen first?

You need to meet them and get to know them. You need to find out what they are looking for that you might be able to help them with. You need to show them what you do and how you can help their clients or contacts. And you have to build a relationship with them, earn their trust ,and eventually, their referrals.

Can you do this tomorrow? No. What would you have to do first?

You’d have to talk to them, get their contact information, and begin a dialog with them.

Can you do that tomorrow (if you meet them tomorrow)? Yes you can.

And now you have a plan.

You can’t “do” a goal, you can only do activities. Begin with the end in mind and work backwards. Identify the activities you need to do, and do them, and keep doing them until you reach your goal.

Marketing is easier when you know The Attorney Marketing Formula

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Filed Under: Goal Setting, Productivity, success, Time Management Tagged With:

There is no virtue in working hard

April 27, 2015 by
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There is no virtue in working hard. Not when you can get the same or better results with less effort.

Robert A. Heinlein said, “Progress isn’t made by early risers. It’s made by lazy men trying to find easier ways to do something.”

In fact, that’s a pretty good definition of the word productivity. Getting more results with less effort.

To do that first requires an appreciation of the difference between effectiveness and efficiency.

Effectiveness means “doing the right things”. It means doing things that are consistent with your long term vision and short term goals. It means doing what’s important, primarily, and finding ways to minimize or eliminate everything else.

If growing your practice and advancing your career is important to you, you are effective when you focus on delivering value to your clients, building relationships with key people, and getting better at marketing.

Eighty percent of your results come from twenty percent of your effort. To be more effective, identify those twenty percent activities and do more of them.

Efficiency, on the other hand, means “doing things right”. It means getting things done faster or better.

You become more efficient by using forms, checklists, and templates to streamline your work. You become more efficient by hiring better quality employees who deliver better results. You become more efficient by improving your skills through study and practice and dedication to personal development.

These are some of the things that allowed me to quadruple the income in my law practice while reducing my work week to just three days.

But while there’s no virtue in working hard, there’s nothing wrong with it.

When you are effective and efficient, you might increase your effort-to-results ratio from one-to-one to one-to-ten. If you are effective and efficient and ALSO work hard, you might increase that ratio from one-to-one to one-to-100.

Earn more and work less through leverage

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Filed Under: Increase your income, Leverage, Personal development, Productivity, success

Consider offering your clients a maintenance contract

April 24, 2015 by
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We just got bids on a new heating and air conditioning system for our house. A couple of the vendors pitched us on their maintenance contracts. For $100 to $130 a year, they will come to the house three times per year to inspect everything and do minor servicing. If something needs repairing or replacing, you get that at a discount.

It’s a good deal for the consumer, although probably not necessary the first few years when everything is under warranty. I think one of the vendors was willing to give us the first year free.

It’s a good deal for the vendor because (a) it gives them first crack at getting hired for repairs, (b) it gives them the opportunity to get referrals, (c) it gives their service techs something to do when they’re not doing big jobs, and (d) it brings in revenue.

Could you do something like this? Offer your clients some kind of service or maintenance contract? If you handle small business matters or estate planning, no question this is something to consider. For other practice areas, maybe not.

A maintenance contract allows you to regularly get in front of clients and do issue spotting. You get to see if their documents need updating, and you also find out what other work they need, in their business or personal life.

If it’s something you don’t handle, you can refer it to other lawyers and other professionals (e.g., CPAs, financial planners, consultants, et. al.) who have agreed to offer discounts and other perks to these referred clients.

Clients get work done they might otherwise delay on taking care of, to their detriment. They get a good deal, too.

Also, you get face time with your clients once or twice a year which can only strengthen your relationships with them. They may not need any work themselves but you will undoubtedly get referrals.

Then there is the additional revenue this will bring to your coffers. If you have 200 clients paying you $200 a year, that’s an additional $40,000 a year, not counting any additional work or referrals.

If you don’t like the idea of charging clients for this for some reason, or your practice area doesn’t allow you to provide enough value to your clients to justify a fee, e.g., you handle personal injury only, consider offering this service to your clients at no charge.

You see them once or twice a year, or talk to them on the phone, or send them a form to fill out and then call them. If they need your services, they get to hire you at a discount and/or they get some added benefit.

If they don’t need your services but they need something else, you will refer them to high quality professionals (or businesses) with whom you have already negotiated a “special deal”.

Would a PI or criminal defense client avail themselves of this benefit if it were free? Why not give it a try and find out?

Lawyers are complicated; marketing is simple

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Filed Under: Increase your income, Law office management, Marketing legal services

The lifetime value of a client

April 23, 2015 by
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Most lawyers invest more time and money in acquiring new clients than in retaining existing ones. And yet the cost of retaining clients is a fraction of the cost of acquiring new ones.

If you want your clients to keep coming back to you, the first thing you need to do is to realize that it’s worth making them happy.

And it is.

Your average client is worth so much more to you than what they pay you for their initial engagement. Their value is an average of all of the fees they are likely to pay you in the future, over their lifetime as a client.

Some clients won’t come back because they don’t need you again, but others will hire you frequently. Some will have small cases, others will have big ones.

And every client can send you referrals, which also count towards their average lifetime value.

Once you understand that the client who pays you $5,000 this year might contribute an average of $150,000 to your bottom line over their lifetime, you will appreciate why it is worth investing in them.

If you only look at the $5,000, you might resist the idea of spending $50 per client per month to stay in touch with clients via a newsletter, birthday cards, and small gifts. If you look at their lifetime value, however, you might look for ways to invest even more.

Consider the cost of acquiring a new client. Take everything you spent last year on anything that could be considered marketing (and don’t forget the value of your time) and divide that number by the number of new clients you signed up.

If you spent $2,000 to bring in one new client who pays you $150,000 over their lifetime, you did well. So I’m not saying you shouldn’t try to bring in new clients. Just that it’s more profitable to keep your existing clients coming back.

It’s also much easier to get existing and former clients to hire you. They already know you and trust you. You don’t have to find them or convince them that you can do the job. If they need your services and you kept them happy in the past, you don’t have to do much to get them to hire you again.

The most effective marketing strategy for any professional is to make an ongoing effort to keep their clients happy. Find out what they want and give it to them. Encourage them to tell you how you are doing and what you could improve. Find out what they expect of you and do everything you can to give them more.

Because over their lifetime, they are worth a fortune to you.

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Filed Under: Client loyalty, Client relations, Increase your income, Leverage, Referrals Tagged With: ,
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