Lawyers need an “Easy” button

September 18, 2015 by
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Apple has a new app that makes it easier for Android users to switch to iOS. It allows new users to securely transfer contacts, photos, videos, email accounts, calendars, and so on, and helps them reconstruct their Android app collection on their new iOS device.

That’s smart. Very smart. By making it easier to switch, more people will.

There are probably millions of people who have thought about switching but hesitated because it seems like a major headache to do it. If this app makes it quick and easy to switch, I’m sure many more users will come to the dark side.

I thought, “Lawyers need an app like that.” They need a way to make it easy for clients to sub-out their current attorney and sub-in with them. They should supply them a document that explains their rights to switch lawyers, what to say to their current attorney, their rights to their file, and so on.

Actually, lawyers should make it easy for clients at every stage:

  • A lawyer’s website needs a page or widget that directs first-time visitors to the content that is specific to their interests.
  • Lawyers should have checklists or forms or a kit that makes it easier for new clients to gather up the information they need to bring to their first appointment.
  • The person who answers the phone should have a checklist or script that allows them to zero in on what the caller needs, tell them what they need to know, and transition them to making an appointment.
  • Lawyers should give their clients materials that help them identify prospective clients and refer them.

To grow your practice, make it easier for clients to find you, hire you, work with you, and send you referrals.

This makes it easier to get referrals from other lawyers

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Filed Under: Law office management, Marketing legal services, Referrals

Are you excited about practicing law?

September 17, 2015 by
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Are you excited about practicing law? I was, when I started. But it didn’t take long before the thrill was gone.

I liked helping people and I liked the challenge of building something from scratch. But I didn’t love what I was doing.

Is that all there is? Is that all there is? If that’s all there is my friends, then let’s keep dancing.

I kept going because I had invested so much into my career, how could I walk away?

How could I not? How could I wait twenty years before finally giving myself permission to do something else.

Successful people are passionate about what they do. Monday morning can’t come soon enough. They can’t imagine doing anything else.

Successful people don’t need to push themselves, they do what they do because they love doing it. Steve Jobs said, “If you are working on something exciting that you really care about, you don’t have to be pushed. The vision pulls you.”

That’s what I want for you.

I’m not saying you need to leave the law, although that may be the right thing for you at some point. I’m saying you need to find a way to get excited about your work.

How?

In The One Thing You Need to Know, Marcus Buckingham distilled years of research about personal success down to one thing: “Find out what you don’t like doing and stop doing it.”

Get rid of the things you don’t love about your practice so you can do more of what you are good at and enjoy.

It sounds simplistic but imagine if the things you don’t like about your work were gone. Handled. Not something you need to think about.

It would be liberating, wouldn’t it?

Is this possible? Could you delegate or outsource all of the things that cause you stress? Probably not. When you’re in charge, there are always burdens on your shoulders. But if you could get rid of 80% of the things you don’t like, you might smile a lot more.

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Filed Under: Career satisfaction, Dealing with stress, Law office management, Personal development, success

A simple way to increase your income you’re probably not doing

September 16, 2015 by
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Your ad is bringing in clients. Your website is making your phone ring. Your seminar results in client appointments every time you run it.

Your marketing is working, and that’s good, but what if it could work better?

What if a different web page would bring you 20% more traffic? What if a different ad would bring in 50% more clients? What if a different offer at the end of your seminar resulted in 18% more appointments?

They might.

A different ad, a different headline, a different offer, and other variables, can result in dramatic differences in results. A few simple changes might bring in double or triple the number of clients, without any added expense.

It’s called testing and it is the essence of direct response marketing.

Author Tim Ferris invested $200 on pay-per-click ads testing different titles for his book. “The 4-Hour Workweek” got more clicks than any other title by a huge margin.

Keep running the ad that’s working and also run a different one. Don’t change anything on your webpage but send some traffic to a different page and see if you get better results.

You’ve probably heard about the value of testing. If you’re like most people, however, you’re probably not doing it, at least as much as you could. When things are working, it’s natural to want to leave them alone and focus on other things.

But test you must.

Talk to your marketing or web people about running some test ads, pages or offers. When you find something that works better than what you’re doing now, make that your “control”. Then, test additional changes against it, because no matter how well things are working, you never know if something else could work better.

Get more clients and increase your income with your web site, here

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Filed Under: Advertising, Increase your income, Marketing legal services, Online Marketing Tagged With:

How to create passive income in your law practice

September 15, 2015 by
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I love passive income. You hear me talk about it all the time. Passive income allowed me to retire from the practice of law. Passive income allows me to do what I want with my time because the income comes in whether I work or not.

I enjoy consulting but don’t do much anymore because there’s nothing passive about it. Instead of spending hours each week speaking with lawyers and getting paid once, I’d rather invest my time in creating more passive income.

I built a business years ago that provides me with passive income. It still pays me, month after month, year after year. I also get passive income from my books and courses.

Why earn $500 from consulting when I could spend that time creating a new book or course that pays me $500 per month, every month?

Do it once, get paid over and over again.

Set it and forget it.

Okay, so hurray for me. What about you?

Well, you could create passive income by building a side business like I did (contact me if you want me to show you how), and you could create books and courses or other products that sell over and over again. Or you could invest in income-producing assets.

But maybe none of that is right for you.

Can you use your law practice to build assets that provide you with passive income?

In a way, yes.

Instead of creating intellectual property, you can create relationships.

Find clients who have lots of legal work you can do, instead of one time clients. Find referral sources who can send you new business every month.

You have to spend time nurturing those relationships, and you still have to do the legal work (or supervise the people who do), but once you have a new referral source or client with ongoing work, the work will come to you without you having to do much more.

Not quite true passive income, but close. The next best thing.

Each relationship is an asset that provides cash flow. Each relationship gives you access to everyone in that person’s network.

Robert Kiyosaki said, “The richest people in the world look for and build networks; everyone else looks for work.”

This week, how will you build your network?

How to get more referrals from lawyers

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Filed Under: Increase your income, Leverage, Referral sources, Referrals Tagged With:

Two lawyers walked into a bar. . .

September 14, 2015 by
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Okay it’s not a bar, it’s a networking event, but a bar is funnier. Oh, and guess what? You’re one of the lawyers. I’m there too, but I’m not me, I’m the owner of a small chain of restaurants and I’m looking for a new lawyer (who does what you do).

We meet and I ask “What do you do?” You tell me you’re a small business lawyer (work with me here or my story won’t make sense) and you tell me a little bit about yourself. I’m impressed. I can see that you have a lot of experience and think you must be good at what you do. You’re a nice guy, too.

I meet another lawyer and have a similar conversation. Her name is Alice and she also represents small businesses. She also has an impressive background.

During my conversation with Alice, she asks me if I know Joe Martin. Joe is the president of our local restaurant owner’s association and I know him well. Alice has handed several legal matters for Joe personally and he’s just invited her to speak at our next monthly meeting.

Then Alice asks me if I know Karen Collins, co-owner of a popular restaurant in town. I don’t know Karen, but I’ve had several friends tell me about her restaurant and I tell Alice that I plan to go. Alice tells me I will love the food. “Tell Karen I said hello; she’ll take good care of you.”

Yes, Karen is Alice’s client. In fact, Alice represents quite a few restaurant owners.

Before the conversation ends, Alice asked me if I am familiar with a tax proposal the national chapter of our association is supporting. When I tell her I don’t much about it, she asks for my email address so she can send me an article she wrote about the bill for our association’s newsletter.

Can you see where this is going?

Yeah, sorry. Better luck next time.

It helps to know people in your prospect’s niche market. It helps to be able to say you represent many of their colleagues or neighbors. It’s even better when your prospect knows them and can ask them about you.

How does this happen? It happens when you target a niche market and build your reputation in that market by writing, speaking, and networking. It happens when you focus on that market, learn all about it, and meet the top people in it. It happens when you focus your time and resources on that market and eventually dominate it.

You can do that in business niches and consumer niches. You can do that by targeting prospective clients or people who can refer them (or both).

Gotta go. I’ve got a reservation for lunch at Karen’s restaurant. Alice sent me.

How to choose the right niche market: The Attorney Marketing Formula

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Filed Under: Marketing legal services, Networking, Specializing, Writing Tagged With:

You’re the one that I want — Ooh ooh ooh

September 11, 2015 by
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Would your clients fly 2000 miles to come to your office when they need your services? Would they refuse to hire any other lawyer because you are the one that they want?

My grandfather regularly flew from Los Angeles to Chicago to see his dentist long after he’d moved to the West Coast. He’d been with his dentist for decades and wouldn’t think of hiring anyone else.

Would your clients say the same about you?

Yes, it’s a tall order. But it’s the standard you should aim for. To make your clients see you as their one and only.

Complete trust in you. Smitten with the way you take care of them. Convinced that no one could do it better.

Because you know them better than anyone else, and take care of them better than anyone would.

You may not be the best lawyer in a literal sense. You’re just the best lawyer for them.

Ooh Ooh Ooh.

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Filed Under: Client loyalty, Client relations

Who says there are no shortcuts?

September 10, 2015 by
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Some say there are no shortcuts. You must do the work and put in the time. There are no shortcuts in life.

Balderdash.

Of course there are shortcuts. Untold numbers of shortcuts. Everywhere we look and everything we do there are shortcuts.

Law school is a shortcut. Imagine having to prepare yourself to practice law without it. A bar preparation course is a shortcut. In fact, every class, course, or book, is a (potential) shortcut. You learn what others know and what they did, so you can avoid their mistakes and follow their path to success.

A franchise is a shortcut. So is a network marketing business.

Do you (or did you) have another lawyer mentor you? That’s a shortcut.

Form books, checklists email templates, are shortcuts.

I dictated this post with dictation software. Yep, a shortcut.

The 80/20 principle says that in just about everything we do, a small percentage of our activities or effort produce a disproportionate percentage of our results. Do more of those activities (and less of the others) and you will have a shortcut to achieving more.

So if someone tells you there are no shortcuts, don’t listen to them. Shortcuts are everywhere and we use them all the time. Do you want a shortcut to success? Go find more shortcuts.

Want a shortcut to getting more clients and increasing your income? click here

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Filed Under: Personal development, Productivity, Time Management Tagged With: , ,

Will you REALLY fight for me?

September 9, 2015 by
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A personal injury lawyer used to (still does?) run TV ads which ended with him pointing at the viewer and saying, “I’ll fight for you!”

But will he?

It depends.

Is it a good case? Are there enough damages? Does the other party have insurance?

If he were being honest, when asked if he would fight for the client, he would say, “We’ll see”.

“We’ll see” is a lawyer-like answer. But it won’t get the client to call.

Clients want more commitment. They do want you to fight for them. They don’t necessarily expect that you will win every time, or bring in a massive settlement, but they expect you to try.

“We’ll see” doesn’t cut it, so although you might be thinking it, don’t say that to a client.

Most lawyers recognize that their clients expect (and their oath demands) that they provide “best efforts” and they will tell the client something along the lines of, “I’ll do my best”.

That’s much better, but what if their best isn’t good enough? What if they don’t have enough experience? What if the case needs resources they don’t have? What if. . .

Your clients don’t want to hear that you’ll do your best, they want to hear that you’ll do “whatever it takes”. And that’s the message you should convey in your marketing.

This is also true for non-litigation matters. Clients want to know that you’ll do whatever it takes to help them achieve a good outcome. If you’re negotiating a contact, or drafting documents for them, they want to hear that you’ll do whatever it takes to protect them, deliver value, and make them happy.

“I’ll do my best” isn’t good enough. Tell them you’ll do “whatever it takes”.

If you want to earn more, make sure you have The Attorney Marketing Formula

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Filed Under: Advertising, Client relations, Closing the sale, Communication, Marketing legal services, Salesmanship, Writing

Building a successful law practice without marketing

September 8, 2015 by
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Is it possible to build a successful law practice without doing any marketing?

The answer is no. It’s not possible, because there’s no such thing as practicing law without marketing.

Everything you do in your practice is marketing. Everything.

You’re either doing a good job of it or you aren’t.

The way you treat your clients is marketing. Treat them well (good marketing) and they will come back to you and send referrals. Treat them poorly and they won’t.

Building a successful law practice takes more than just winning the case or delivering the work product. Not when clients can choose one of your many competitors instead of you. Building a successful law practice means getting a lot of little things right, to make your clients feel appreciated and see the value you deliver, and you either do a good job of that or you don’t.

When someone asks, “What do you do?” the way you answer that question is marketing. Your response either tells them how you can help them or someone they know, and makes them want to know more, or it doesn’t.

Good marketing or bad marketing, but marketing nonetheless.

Do you have a website, social media accounts, or a listing in a legal directory? Do other lawyers ever send you referrals? Have you ever handed out your business card to anyone?

You’re marketing.

You might hate marketing, and refuse to admit that you’re doing it, but doing it you are.

Even if you have a job that doesn’t require you to bring in clients, you’re marketing. Every day you go to work and “sell” your employer on continuing to employ you. Do a great job of marketing and they might give you a raise. Do a bad job of marketing and they might let you go.

Everything you do is marketing.

The question is, how well are you doing it?

No matter how well you are doing it, or how poorly, you can improve your marketing and get better results.

You can also do MORE marketing. There are other ways to attract clients than whatever it is that you’re doing now.

Speaking, networking, writing, advertising–they all work. You can do some of them, or all of them, or you can decide to stick with what you’re doing now and do more of THAT.

So we agree, then, you are marketing. You can improve your marketing and you can do more of it, but you cannot avoid marketing, and you can’t build a successful law practice without it.

Need a marketing plan? Here you go 

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Filed Under: Increase your income, Law office management, Marketing legal services, Marketing Plan

Two six-month vacations per year

September 4, 2015 by
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Hey there. I’ve got something to share with you. But it will have to wait. I’ll be back in an hour. . .

Okay, I’m back.

Where did I go? What did I do? I didn’t go anywhere, and I didn’t do anything. I took the hour off because I wanted to prove a point.

My point is that we can all choose how we spend our time. If we want to take an hour off, we can. If we want to take the rest of the day off, we can. If we want to take Friday’s off, we can.

Who says you can’t? Your boss? Your spouse? Your clients? Your creditors? Okay, so you have obligations. I’m not suggesting you shirk them, just that you don’t have to be enslaved by them.

You have free will.

So the question isn’t, “Why can’t you?” it’s “How can you?” How can you take off Friday afternoons if you want to, and still meet your responsibilities?

Come in a little early? Work a little later on Thursdays? Do some work on the weekends?

Think. There are solutions. You can find them.

Once you’ve mastered taking off Friday afternoons, you can work towards taking off every Friday, if that’s what you want to do.

There are solutions and you can find them.

I know professionals who take off an entire week every month of the year. Why couldn’t you?

I know some who take two months vacation every year (and they’re not European). Are you interested?

I know people who have the ultimate goal of taking two six-month vacations every year. Yes, it’s a joke, but for some people, it’s a very real goal. If you have enough cash or income-generating assets or passive income, it can be done.

Start with the end in mind (the goal) and work backwards. What would I have to have? What would I have to do first?

You may have a tough time right now accepting the idea of taking even an hour off in the middle of the day, but you can. Once you get used to it, you can go for two.

It’s your life and you can live it on your terms.

You may have some ‘splainin to do to the people in your life, and you should probably start small and not announce you’re taking the rest of the year off just yet, but you can (eventually) spend your days on Earth any way you choose.

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Filed Under: Career satisfaction, Goal Setting, Leverage, Time Management
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