How to turn business contacts into referral sources

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Okay, so you know a lot of people. You’ve got their names and contact information in a database or contact management system, along with some notes about what they do. You suspect that many of these people are able to send you referrals or otherwise help you build your practice.

But most of them don’t.

In fact, you never hear from most of them. Why is that? Because [. . .drum roll. . .] they never hear from you.

Yeah, it’s that simple. They might be willing to send you business. The primary reason many of them don’t is that they don’t think about you.

But that’s easy to change. If you do nothing more than commit to regularly staying in touch with your business contacts, you’ll go a long way towards activating a fair percentage of them and turning passive contacts into active referral sources.

Staying in touch allows you keep your name in front of your contacts. When they have someone who needs your services, that alone might earn you a referral.

I say “might” because there are a lot of other reasons why someone might not refer. You can go a long way towards further increasing the odds of getting them to do something for you if you do something for them first.

That “something” doesn’t have to be a referral. It might be sharing information with them about a prospective client, news about their target market or industry, marketing ideas you think they could use, or even a personal favor.

How do you know what you can do to help them?

You ask.

In addition to staying in touch with your business and professional network, en mass, through email primarily, you should also call at least one member of your network each week.

Get re-acquainted. Ask how they are doing, and how you can help. What are they working on? What do they need? What do their clients need? If it’s not something you can help them with directly, you might know someone who can.

Are they looking for a software solution? Websites in their niche that accept advertising or guest posts? Are they working too many hours because they don’t know how to find and hire a virtual assistant? Do they simply need a word of encouragement?

No matter how busy you are, you can call one business contact each week. Do that, ask them how you can help them, and watch how many ask how they can help you.

For more ways to turn lawyers and other professionals into referral sources, get this

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ROFLMAO: Can attorneys use humor to build their practice?

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When was the last time you laughed so hard your belly ached?

When I asked myself that question I immediately thought about Seinfeld. It made me laugh then, and it still makes me laugh today.

Seinfeld masterfully touched on human foibles while avoiding the politically correct and overtly sexual themes we see today. Nobody got hit in the nether region. Nobody got political or lampooned traditional values. Nobody said or did anything that made you want to cover your kid’s ears.

Instead, we had bits about parking in New York, tanning beds, postal workers, and a library cop.

I still laugh whenever I think about Elaine, who couldn’t believe something Kramer was telling her, saying “Get out!” and giving him a shove that sent him backwards through the open door. Or Kramer buying the set from The Merv Griffin Show and conducting his own talk show in his apartment, complete with guests, bumper music, and commercial breaks.

If you were a fan, no doubt your remember your favorite bits: Soup Nazi. Festivus. Shrinkage. How about Elaine dancing? Or any dinner with the Costanzas?

Maybe you weren’t a fan of the show, or never saw it. I’m sure you have TV shows that make you laugh. You can use these to forge a stronger bond with clients and prospects who share your appreciation for those programs.

I know a criminal defense lawyer who has a stand-up comedy act, and while he doesn’t tell jokes in the courtroom or the office, he uses humor to connect with his clients and contacts. We can all do that to some extent.

Did you smile when I recalled a few of my favorite Seinfeld bits? If you did, perhaps you felt a little more connected to me as you recognized something we have in common.

Many lawyers don’t have much of a sense of humor, however. Not that there’s anything wrong with that. (See what I did there?) But while not every lawyer can BE funny, every lawyer can share things that are funny.

So what am I saying? I’m saying you don’t have to avoid humor just because you’re a professional. You can and should use it, judiciously, to connect with people.

Go ahead and share that funny cat video on social media. When you speak with a client, ask her if she watches a certain show, and if she does, mention a character or situation that makes you laugh.

I know, this is more difficult today. When a family friendly program like “Full House” gets rebooted and uses sexual situations and political slights, you know we’re not in Kansas anymore. So be careful.

Make sure everything you reference is “appropriate for all audiences”. You don’t want to mention something that makes your clients think less of you just because you admitted watching it.

Keep the raunchy shows and the politically oriented shows to yourself, and find something everyone can enjoy.

If you can’t find anything suitable for prime time, you can always mention a show about nothing.

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The simplest way to get more referrals

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You want simple? You can’t handle simple! Okay, maybe you can.

So I’ll tell you the simplest way to get more referrals, but on one condition–that you tell your lawyer friends about me. All you need to do is send them to The Attorney Marketing Center. They’ll thank you, and I will too.

If you’re reading this in an email, go ahead and forward it to them. Click, address, done.

Will ya do it? Great. Then I’ll go ahead and share with you the simplest way to get more referrals.

In fact, I’ve already done it.

I asked you to “tell your lawyer friends about me” and mentioned my website. And that’s all you need to do.

When a client is in the office, at the end of the appointment say, “Tell your friends about us,” and hand them some business cards.

Could getting referrals really be that simple? Of course. But if you want to complicate it a bit, you could make your request a question: “Would you tell your friends about us?” When they answer that they will, as you may already know, it makes it more likely that they will do it.

Could you do this on the phone. Why not? Could you do it in an email or mention it in a blog post?

Sure. Like I just did.

Want more? Get Maximum Referrals

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Too hot, too cold, or just right?

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If you give prospective clients too many options for hiring you, you risk confusing them, and a confused mind usually says no.

If you only give them one option, however–hire you or don’t–you may lose them for other reasons.

The objective is to find a balance between too many  options and not enough.

Take a look at each of the services you offer. Are there too many choices? Are you confusing them with variables, add-ons, upgrades, and optional services that make it difficult to choose?

If so, look for ways to simply those options. Aim for clarity. Make it easier for them to decide.

If you don’t offer any options, however, if you give them a choice between “A” or “nothing,” look for ways to provide them with a second option. Something that adds value without adding confusion.

Let them choose “A” or “B” because whichever one they choose allows them to get the benefits they seek, and allows you to get a new client.

Sometimes, a third option is warranted. Should you offer it as option “C” along with the first two options? Should you hold back and offer it later? Or should you include it as a free bonus for choosing your higher priced package?

The answer is: I don’t know. And neither do you.

You could look at what other lawyers offer. You could conduct surveys and see which option prospective clients say is the most attractive. You could “go with your gut”. But the only way you’ll know for sure is to offer different options it to prospective clients and see how many sign up.

If you’re still not sure, start with two options. Price the second option higher than the first, but not a multiple of the first. $3,000 and $4,000, but not $3,000 and $10,000.

If you charge by the hour and you don’t offer any flat fees or packages, look for ways that you could do that because more clients will sign up when they know in advance how much it’s going to cost.

Master the art of successful billing and Get the Check

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A simple plan for quickly bringing in new clients

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There are lots of ways to bring in new clients. Referrals, writing, speaking, networking, and other “reaching out” methods all work. But nothing is quicker than advertising.

Done right, an ad can pull in new clients within minutes after it appears.

Not only that, in the online world especially, advertising gives you unprecedented control over your message–where it appears, how often it runs, and who sees it.

You can test different headlines, copy, and offers, to find out what works best. You can start out with inexpensive PPC and classified ads, and when your ads are working, increase your budget to maximize your return.

Maybe you don’t like the idea of advertising. I understand. But don’t hang up the phone until you hear what I propose., because what I propose could be your ticket to quickly growing your practice.

Many lawyers who reject the idea of advertising do so because they think it’s unprofessional or inconsistent with the image they want to portray. Or they believe it “won’t work” for their type of practice or their target market.

I’m not going to debate any of that right now. Instead, I’m going to propose a different idea.

Instead of advertising your firm or your services, what if you advertised a book or a report?

The spotlight wouldn’t be on you, it would be on the report.

Many attorneys write books and other information-based “products”. What’s wrong with advertising them, either for sale or as a free giveaway?

Nothing. Nothing is wrong with that.

Okay, so you have to write a book or report. But you could do that in a weekend.

“The 30 Day Referral Blitz” shows you everything you need to know to quickly write a “Special Report” you can advertise, and use for other marketing purposes.

You could also hire someone to write the report, or help you write it, but don’t overthink this. If you can pass the bar exam, you can write a report that prospective clients will want to read.

Once your report is written, you advertise it and give it to prospects who visit your website (or a separate website dedicated to the report, if you want) in return for signing up on your email list. Your website can handle the sign-ups and delivering your report, automatically.

Then what?

Your report provides your prospective clients with valuable information on a subject that interests them. It also shows them how you can help them. If they like what they see, and they’re ready to hire an attorney, you’ll probably get the call.

And this can happen immediately. Some prospects will request your report, see what you do, and call you even before they read the report.

Others will read the report, follow links to your (other) website where they can learn more, and then hire you.

Some won’t be ready to hire you, but they’ll be on your email list and you can send them additional information about what you do and how you can help them. When they’re ready to hire an attorney, there you will be–in their minds and their (e)mail boxes.

It doesn’t get simpler–or quicker–than that.

The 30 Day Referral Blitz shows you how to write and deliver your report

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Another way your clients can help your practice grow

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Will you be seeing any clients today? This week? Good. When you’re done with your meeting, ask them if they can help you out with something and tell them it will only take 15 minutes.

When they ask what you have in mind, tell them you want to ask them a few questions about their experience with you and your office.

When they agree, ask them if it would be okay if you record the conversation. And then, do a brief interview.

Ask some basic questions about why they needed a lawyer, how they found you, and what you did for them. Ask about:

  • Their background/occupation
  • The legal issue or objective that prompted them to seek legal help
  • How they found you (referral, search, other)
  • If they saw your website, what did they read, what did they like?
  • Did they talk to other lawyers before they decided to hire you?
  • Why did they choose you?
  • What did you do for them/how did you help them?
  • What did they like best about having you as their lawyer?
  • Is there anything they think you need to improve? Anything you don’t do but should?
  • Would they recommend you? What would they say about you?

And so on. You’ll think of other questions, and they’ll volunteer statements about their experience with you and your firm.

At the end of the interview, ask them if it would be okay to post their comments on your website or put them in your newsletter. Ask them if you could use their name. You might also ask for a head shot photo, or take one on the spot.

Have the interview transcribed. You might use the transcript in it’s entirety, or lift quotes from it and use them in a “client profile”.

There are several benefits to doing this:

  • It’s an easy source of content for your blog or newsletter
  • You’ll get lots of readership. Your other clients and prospective clients like to see what others say about their experience with you
  • The interviewed client will “sell” readers on hiring you, so you don’t have to.
  • Their positive comments help your other clients feel good about their decision to hire you
  • The interviewee may share your post with their friends and followers, bringing you more traffic and more clients (indirect referrals)
  • If your client owns a business, this is a simple way for you to promote that business; they’ll also be likely to share your post
  • You’ll get feedback about what you’re doing right, and ideas you can use to add value

Go ahead, give this a try. Your clients will be flattered that you want to interview them. And once you see how easy this is, you’ll want to do it again.

Could you interview one client per month? Of course you could. If you do, and you write a weekly blog post or article, one-quarter of your monthly content will be taken care of.

More ways to get your clients to provide referrals

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This week’s marketing challenge: make a new business contact

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This week’s marketing challenge is to make a new business contact. Meet another lawyer or other professional in your community or target market.

All you need to do is introduce yourself, get their “details” (what they do, their contact information) and give them yours.

I’ll make it easy for you. You can “meet” them via email or on the phone. (Phone is better, for many reasons, but email is a place to start).

Okay, but where do you find them, and what do you say?

You find them anywhere. Grab a phone book, bar directory, or go online and search.

What do you say? You tell them your name, what you do, and where you’re located.  Then tell them where you found them: I found your name in the Chicago Bar Association member directory. I found your website. I saw your ad, read an article you wrote, saw your picture in the paper.

For good measure, say something nice about them: I like your website, I liked your article, I was impressed by your story.

Next, tell them why you’re contacting them.

“I thought I’d find out more about what you do, tell you a bit about what I do, and see if there’s a way we might be able to work together [help each other]”.

Simple. Honest. Straightforward.

If your first contact is via email instead of the phone, use that email to invite them to speak with you on the phone or meet you for coffee. You need to talk to them, even if it’s just for a few minutes.

When you speak, ask them about their specialty or what kinds of clients or customers they target. To get things started, or keep the conversation going, you might ask, “How long have you been doing that?” or “How did you get started?”

You want them to open up and tell you about themselves. Your turn will come later.

If things go well, ask them what they do to bring in new clients. Do they advertise? Network? Blog? Do they have a newsletter? Do they do webinars? If they’re good at marketing, they might be able to send you a lot of referrals.

Exchange contact information. Tell them you’ll send them some information about what you do or your new report, and then follow-up. If things go well, before you end the conversation, you might schedule another time to talk or to meet for lunch.

And that’s how it’s done. And that’s your challenge for the week.

Learn more on what to say and what to send them: click here

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Wake up the marketing genius inside you

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In the last 30 days, how many blog posts or articles did you write, for your site or any others? If you published a video or audio you can count that, too.

So how many?

If you’re like most professionals, the answer is probably not in the double digits. It might not have any digits at all.

I know you understand the value of publishing lots of content. I mention it enough, and so does everyone else who is worth listening to. More content brings more traffic to your website, more prospective clients learning about what you do and how you can help them, more sign-ups for your list, and. . . more clients.

I also know why, despite this knowledge, you don’t publish more content.

No, it’s not that you don’t have the time. You can write something worth reading in 15 minutes. Remember the bar exam? Look at how much you wrote when you had to.

It’s not that you don’t know what to write about. Uncle Google and Aunt Bing are your friend. Type your practice area or one of your services into the search bar and see where it takes you.

If you still don’t know what to write about, look at what other lawyers in your field are writing about and write something about the same subject.

No, the real reason you don’t write more content (or any content) is that every time you sit down to do it, or think about doing it, you think you have to create art.

And you think you will be judged by that art, and found lacking. So you resist.

But here’s the thing. You don’t have to write brilliant words, you just have to write words. That’s something you do every day. Do you have any trouble writing letters and emails? I’m guessing you do not.

So instead of writing articles and blog posts, write letters and emails.

In fact, here’s your assignment: send me an email and about either of the following:

  • “Three things people always ask me about [your practice area/services],” or
  • “The strangest/best/worst/funniest case or client I ever had”

Don’t spend more than 15 minutes on this. A few paragraphs is all you need. Go ahead, do it now. Don’t think too much. Write quickly and get it done.

Then, go through it once and do a quick edit. One more pass to polish that puppy. And send.

Only don’t send it to me, send it to your clients. And post it on your website. Because what you just wrote will probably make some good reading.

See how easy that was? A lot easier than creating art.

Content ideas for your website: click here

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The real formula for success

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Jerome Howard once shared the formula for success. He said, “If at first you don’t succeed, keep on sucking until you do suck seed.”

But that’s not really true. Continuing to do what you’ve always done, expecting different results, isn’t a formula for success. The real formula for success, if there is one, is to figure out what the masses are doing and do the opposite.

Most lawyers earn average incomes and have average practices. If you do what they do, you are unlikely to achieve more than average results. It’s the same for most endeavors. In the investing world, for example, when everyone is buying you should probably be selling.

Most lawyers either don’t have their own website, or if they do, it is severely lacking in (a) valuable content, and (b) personality. Their website is banal, devoid of anything that might attract a prospective client, let alone persuade them to hire the attorney.

Okay, there are degrees of banality, but you get my point: most lawyers don’t get much bang for their website buck.

So, do the opposite of what they do. Make your website a compendium of articles, posts, videos, reports, and other content that shows prospective clients how you can help them, answers their basic questions, and persuades them to call.

Put lots of “you” into your site. Share your opinions, tell your story, and talk about what drives you. Where most lawyers perfunctorily present “just the facts,” make your website an extension of yourself so that someone who visits can get a sense of what it will be like to work with you.

In addition, talk about your clients. Tell their stories. Show how bad off they were before you helped turn things around. Use their comments (testimonials, reviews) to shine a spotlight on your greatness, so you don’t have to do it yourself.

Look at your competition–other attorneys in your practice area and market–and look for ways you can do the opposite of what they do.

Obviously, you won’t always be able to do the literal opposite of what they do. But you can easily distinguish yourself by doing things differently.

If most attorneys see clients five days per week, between 8 to 5, for example, you might stand out in a meaningful way by opening your office for a few hours on Saturday, or by opening early or staying late once or twice a week.

If most attorneys have their staff meet with clients most of the time, you might not have the time to see them all yourself, but if you’re in the office, you could make a point of greeting them when they arrive or wishing them well at the end of the appointment.

Most lawyers do what most lawyers do. Top lawyers do things differently. Study what the top lawyers do. and learn from them. Examine their process, tools, and messaging. Find out how they get new clients, and how they work with them. Talk to them and seek their advice.

But if you have limited access to the best of the best, you can probably figure out what they’re doing by looking at what the masses do and doing the opposite.

How to get your website to make the phone ring

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Are you smarter than a fifth grader?

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If you’re smarter than a fifth grader, your intelligence, and more specifically your vocabulary, might be holding you back.

How’s that?

If your write and speak at a post-graduate level and your audience is comprised of people with little or no college, your audience won’t follow everything you say, nor do what you ask them to do.

Does that mean you should dumb down your writing and speaking? Indubitably.

There, someone reading this might not know that I just said yes. They might deduce that from the context of my other words, but it might take a few seconds, and whether you’re selling ideas or legal services, a few seconds could cost you the sale.

When you use simpler words, however, all of your readers and listeners will understand you, including those with a bigger vocabulary or a higher education. In addition, simpler words make it more likely that your thoughts will be perceived more quickly and understood at a deeper level.

As Robert Louis Stevenson said, “Don’t write merely to be understood. Write so that you cannot possibly be misunderstood.”

By anyone.

Whether you’re writing an article for your website, an email to your clients, or an appellate brief, unless you have a good reason to do otherwise, it’s best to use plain language. Some experts recommend writing at a seventh grade level. Others claim fourth grade is the cut off. I say, use common sense and when in doubt, err on the side of simple.

Now I just used the world err. According to an app I just discovered, Simple Writer, err isn’t on the list of the 1000 most common words in the English language. But to my chagrin, neither is the word error or the word mistake.

The Simple Writer app tells you if the words you type are on the list, and if not, it suggests that you consider replacing them.

That doesn’t mean you have to.

When I typed, “The quick brown fox jumped over the lazy dog” into the app, it told me that “fox” and “lazy” aren’t on the list of most common words but to avoid using them would clearly be absurd for any audience. The point is to be more aware of what you’re writing and continually seek to make it simpler.

Because everyone understands simple.

There are nine keys to an effective website. Does yours make the cut?

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