What to do with a referral source who isn’t referring?

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What do you do when a referral source isn’t referring?

The wrong thing to do, of course, is to push them. Point out that they haven’t referred much lately or that their numbers have fallen off. Or that they “owe” you.

That’s probably not going to work. In fact, it could easily backfire by alienating them and causing them to do even less.

No, the best way to get a referral source to refer more is to assume (until you learn otherwise) that he is doing all that he can and then help him to be able to do more.

In other words, help his business or practice grow so he will have more customers or clients to refer.

You can do that by introducing him to some of your business contacts who might be able to send him business, make introductions, or open doors to speaking or networking opportunities.

You can feature his business or practice or his products or services on your website and in your newsletter.

You can recommend marketing experts or vendors, or share information you’ve found (books, courses, blogs) that could help him get more clients or bigger clients.

And you can send him some referrals of your own. No, he won’t be able to refer those clients back to you but those clients might refer other clients to him, which he can refer to you. Also, the cash flow your referrals generate might allow him to expand his business in other areas.

But here’s the thing. Even just offering to help him could make a difference. How many other lawyers do that?

Show him you’re trying to help him and when he’s able to refer more, you can bet that you’ll be number one on his list.

Get more referrals from lawyers, other professionals and business owners: click here

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Referral cards for the win

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On the counter in my dentist’s waiting room, prominently featured, is a supply of referral cards. They are full-color, glossy, and about 50% bigger than a regular business card. They are folded in half, creating four panels.

On the front panel is a stock photo of a (smiling) family. Under the photo, it says, “Care Enough to Share”. Under that, it says, “New Patient Gift Card”.

When you open the card, the upper panel’s headline says, “Valuable Offer To New Patients”. Under this, it says, “The referral of a friend or family member to our office is one of the finest compliments our patients can give us. We welcome you to become part of our practice.” (Remember, these are meant to be given to prospective new patients.)

The next paragraph presents a special offer (exam, x-rays, cleaning). The fee ($99) is large, centered and written in dark red. Under that, in smaller print, it says that the regular fee is $298.

The next panel has four bullet points that describe the practice: highly skilled dentists, friendly and caring staff, convenient hours and location, that sort of thing.

Under the bullet points are three “blanks” for the referring party to fill out: “Presented to,” “Referred by,” and “Expires”. Ostensibly, the referring patient fills out the first two, and the dentist’s office fills out the third one if they want an expiration date on the special offer.

These are followed by the names of the two dentists, address, phone number (large and in dark blue), and finally, the practice’s web site.

Turn the card over and the fourth panel has a map of the office, the practice’s name, the dentists’ names, and the office address. Finally, it says, “Call Today!” (large) and provides the phone number. Under that, once again, is the practic’s web site.

The card is colorful and professionally produced. It’s a simple concept: a special offer for new patients and the suggestion that as a current patient, you are “allowed” to bestow this offer on your family and friends.

I’ve talked about referral cards before. It’s an idea that just about any consumer or small business attorney can use. Once you have these made up, you can display them on a desk or counter and let them go to work for you. Or you can point them out to your clients and encourage them to use them.

You can also put a small supply in your “new client” kit, or mail them to clients once or twice a year.

You can also use referral cards to offer information. A Special Report or ebook, available on your website, for example. You can offer this in addition to a special offer on services or a free consultation, or to offer the information by itself.

When your clients take one or more cards, they might not have someone in mind to give them to but it should get them thinking about who they know who might benefit. It also tells your clients that referrals are normal, expected, and appreciated, planting a “referral seed” in their mind.

Referral cards are a simple, inexpensive way to promote your practice, stimulate referrals, and build your email list, and I encourage you to use them.

Learn more about referral cards and other “referral devices” here

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How to get prospective clients off the fence and onto your client list

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Over the weekend I was looking at a piece of software I was considering. I’d seen a few reviews and watched some videos. I liked what I saw but the developers didn’t provide a lot of information and I wasn’t sure I wanted to spend the money.

Do I really need this? How much would I use it? Is it as good as it looks? What if I get it and find something better?

They offer a money back guarantee and I was leaning towards buying but decided to sleep on it. See if I could find more reviews, maybe write to the developer and ask some questions.

Today, I went to the website from another computer. Lo and friggin behold, the software was available for one-third of the price I saw last night.

Not one-third off. One-third of the original price.

I saw nothing about a “sale” or promotion. Were they price-testing? Did I somehow load an old page?

Who cares. I bought the sucker.

It really wasn’t that expensive at the original price. But at one-third the price, it was a no-brainer. Take my money.

Two lessons for you my young Padawan.

First, don’t scrimp on the info. Make sure your website and other marketing materials show prospective clients as much information as possible. Make sure you have lots of reviews and testimonials. Answer every question a prospective client might ask about you and your services. Do your best not to give them any reason to “sleep on it” because they might not come back.

Second, don’t lower your “prices” but do offer lower-priced alternatives. If a prospect sees your full-priced package but isn’t sure they want to go ahead, your lower-priced package could be just the thing to get them to take the plunge. Get the client, even at a lower fee. You can sell them on buying additional services later.

When it comes to pricing and the perception of value, context counts. A $3,000 fee may seem expensive when that’s all the client sees, but a bargain when they are first presented with your $9,500 package.

Increase your income with effective billing and collection strategies: click here

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How many clients have you seduced this week?

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Marketing is a seduction, not a bludgeoning. You don’t walk up to a prospective client and ask them to hire you, nor do you dump a truckload of information on them or talk their ear off. You introduce yourself, tell them almost nothing about what you do, and ask them about themselves.

You don’t sell your services to them from the get-go, you pique their interest in learning more.

You might do that by commenting on something they say or sharing a story that relates to their situation. You let them know, with questions and body language, that you know something about their business or situation and then see if they ask questions.

Eventually, they’ll ask for your card. Or they won’t. If they don’t need your services, the chemistry between you is wrong, or they don’t want any information, you’ll part company. No date. Not this time.

Your website shouldn’t be an information dump, either. It should also pique interest. It should first show visitors the big picture about what you do (e.g., your practice areas and target markets), and invite them to “drill down” through the pages to find information that addresses their specific interests.

When you meet someone and they don’t ask for your card, you should ask for theirs so you can contact them again. You might offer to send them some information about something you discussed.

Your website should do the same thing. It should ask visitors to sign up for your newsletter or download your report to learn more. Let them give you permission to stay in touch with them.

Any kind of marketing–advertising, speaking, writing, networking, social media, joint ventures, referrals–should seek to connect with prospective clients and the people who can refer them, pique interest, and invite them to take the next step.

Don’t ask everyone you meet to go to bed with you. Seduce them. Let them get to know you, see how smart and charming you are, learn something about what you have to offer, and decide that they’re ready to go on that date.

Marketing is simple. Lawyers aren’t. 

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You need to be rich

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I need to be rich and so do you. We need to be rich so we can make the world a better place and leave a legacy for future generations.

We can’t do that if we’re broke. Or just getting by.

The richer we are, the more we can help others. Donate to worthy causes. Create more jobs. And inspire others to do the same.

And let’s not forget that the way we become rich (or richer) is through our work, helping others solve problems and achieve results.

We must never feel guilty about creating more wealth. Even if we don’t give it all away, in acquiring it through our work we have already made the world better.

At the end of “Schindler’s List,” Oskar Schindler considered the 1200 lives he had saved and while he was surely proud of what he had done, lamented that he could have saved more.

I don’t want to reach the end of my life feeling bad because I could have done more. I don’t ever want to stop creating wealth because “I have enough”.

As long as there are problems to solve and people to help we can never have enough.

Create more wealth through better marketing. Start here

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Winning

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You may not be a legal scholar. You may not have a lot of experience in your field. Other lawyers may have more cash or better connections.

It doesn’t matter. You can beat them. You can build a fabulously successful practice if you do the one thing most lawyers don’t do.

Focus on marketing.

Many lawyers take marketing for granted. Or use flawed strategies that do little to bring in new business. Even when they choose the right strategies, they often get poor results because their heart isn’t in it or they don’t stick with it long enough.

You can do better.

Where other lawyers seek to attract “anybody” who has a certain legal issue or need, you can laser focus on specific segments of the market and dominate them.

Where other lawyers use a weak and ineffectual marketing message, you can show prospective clients and the people who refer them the benefits you offer and the results you can help them achieve.

Where other lawyers provide good “customer service,” you can deliver outstanding customer service that surprises and delights your clients, ensuring long-term repeat business and referrals.

Where other lawyers merely provide their core legal services, you can help your clients be more successful in their business or personal life. If a client wants to refinance their home, for example, you can give them information and referrals to help them do that. If a business client needs more customers, you can use your contacts to help their business grow.

You can work smarter than your competition and deliver a better overall client experience. If you do this thoroughly, consistently and enthusiastically, clients and prospects will come to see you as the lawyer they want to represent them.

It doesn’t take much to beat the competition. Look at what most lawyers do and do the opposite.

Start marketing smarter with this

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Plan less, do more

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Relax. You don’t need to know everything. You’ve got some goals, or you know the general direction you want things to go, and that’s enough.

You don’t need a detailed plan. You’ll figure things out as you go along.

I say this from the perspective of someone who usually wants to know everything. Over the years, I’ve had to fight my need to know because, frankly, it has held me back.

Many of my biggest accomplishments began on a lark. They weren’t well-planned or even given much thought.  Something sounded good and I went for it.

Sometimes they worked out, sometimes they didn’t, but the net result was that a lot of good things happened for me that I’m sure would otherwise have never seen the light of day.

Do yourself a favor. Take a look at your project list or your someday/maybe list, or reach into your subconscious and choose something you’ve thought you’d like to do but have continually put on the back burner.

Choose something that excites you. Something that would make you leap with joy if you could actually do it. Something that has seemed impossible or the timing hasn’t been right or something you’re not sure you are capable of doing.

Don’t spend a lot of time on this. If you’re not sure, choose something that scares you.

When you’ve got it, push aside your doubts and questions and start doing it.

You don’t need to know what’s next, just take the first step.

You may not succeed. You may give up before the day is done. You may realize that you really don’t want it. But if you don’t start, you’ll never know.

If you do start, you might continue. And accomplish something that completely changes your life.

Referrals rock. Here’s how to get more

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Competition? I don’t have no stinkin’ competition!

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One school of thought about building a successful business or practice is to find a successful business that does what you do (or want to do) and copy them.

Not literally, of course. You couldn’t do that even if you wanted to. Your practice will be as individual as you are, even if you have the same practice areas, target the same markets, and deliver the same caliber of service.

You are unique. So is your practice.

So don’t worry about being a copycat or being accused of stealing ideas. Your implementation of those ideas will differentiate you.

What I’m suggesting is that you don’t need to do something nobody else does. Do what others do but do them differently.

If there is a lot of competition in your market, that’s good. It means others are making money. When your town is littered with personal injury attorneys, your TV and radio airwaves are filled with ads from other PI attorneys, if the cost-per-click of advertising is insanely high, these are signs of a healthy market.

You can get a share of that market.

One way you can compete is to use different marketing channels and techniques. When everyone else is advertising, you focus on referrals. When everyone else proclaims their success in getting big verdicts and settlements, you focus your message on the types of people you’ve helped and problems you’ve solved.

Instead of touting that you handle “injuries,” you can differentiate yourself by emphasizing your experience in representing victims of one type of injury, one type of tort, or one type of client. In other words, niching what you do.

You can also differentiate yourself with your ads or marketing message. Talk about a benefit you deliver that all attorneys in your practice area deliver but don’t talk about. A USP (Unique Selling Proposition), is yours to own if you are the first or the only one claiming it.

Don’t try to reinvent the wheel. Copy what successful lawyers are doing. Just do it a little differently.

More ways to differentiate your practice from the competition, here

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Going out on your own: solo or partners?

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An attorney is thinking about going solo but he’s considering the value of taking partners. He says,

“My friend told me that he has long fought the perception that his firm is too small for many clients who are looking for more horsepower. He recommended partners with one or two other lawyers as a way to combat that perception.”

He wants my take on the subject.

Behold:

His friend is right–many clients are more comfortable with a bigger firm than a solo. But many clients prefer a solo. And there are plenty of them. Small companies that want a close relationship with a lawyer. Clients who don’t want to (or are unable to) pay higher fees for a bigger firm and all of their associated overhead.

If you are inclined to go solo, target clients who don’t want a big firm. Sell the benefits of working with you and ignore everyone else.

If you want to target bigger companies with bigger budgets and lots of legal work, sure, partner up. It’s a different model, more competitive, but so what? If that’s what you want and you’re prepared to work hard and fight for market share, go for it.

But don’t be too quick to choose.

Smaller companies have a lot of growing to do, and will have a lot of legal work along the way. Big companies usually start out as small ones and if you get in with small companies before they get big you can grow with them. Marketing is easier when you target smaller clients. There’s a shorter time frame, too.

There’s a third choice. You could start out with an office sharing arrangement with other attorneys. You can look bigger and cut costs this way until you decide on a formal partnership or you rule that out.

Speaking of partnerships, have you heard the stories? Or should I say the nightmares? Partners who steal. Partners who don’t do their fair share. Partners who drink. Partners who cost you some of your best employees.

So yeah, there are pros and cons for every business model.

Best thing to do is to have a talk with some solos and some small-firm partners. Ask them what they like and don’t like. Get a sense for what you’re up against before you make a decision.

If you’re still not sure, start out as a solo. You can always ramp up in a year or two if you feel compelled to do so. That’s a lot easier than the hassle of getting out of a bad partnership. It will also give you time to find the right partners if you decide that’s where you want to go.

Whichever way you go, make sure you have a marketing plan

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You can if you think you can

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The other day I listened to a podcast interview of an author about how to use a certain piece of software. Podcast subscribers and members of the host’s Facebook group had posted questions to be asked of the author.

The questions seemed to fall into two groups.

The first group were straightforward questions: How do I do this, What should I do if this happens, How can I get better results, and so on.

The second group were more complaints than questions: I tried it before and it didn’t work, I didn’t like it, It doesn’t fit with the way I work, etc.

The first group was looking for information and advice. The second group had already made up their mind that the software wouldn’t work for them and wanted to whine about it. (One even challenged the author to prove them wrong.)

Many people have had challenges using the software. Only some people believe they can overcome those challenges and are willing to stick with it until they do.

The author told the latter group to give it time, they can definitely make it work. I thought, “It doesn’t sound like they want to make it work. It sounds like they want to prove that it won’t”.

Many people have had challenges with the software. The ones who overcome them were the ones who wanted to do it and were willing to make the effort.

It’s all about mindset. If you want to do something and believe you can, you’ll figure it out. If you don’t, you won’t.

As Henry Ford put it, “If you think you can, or you think you can’t, you’re right”.

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