For things to change, you have to change

April 13, 2017 by
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We all see the world through a lens of our experiences, beliefs, and habits. We see what we want to see and (mostly) do what we want to do. Our lives follow a familiar pattern and unless we do something different, we continue to get the same results.

No change, no growth.

Jim Rohn said, “For things to change, you have to change. For things to get better, you have to get better. For things to improve, you have to improve. When you grow, everything in your life grows with you.”

Change starts by acquiring new information and different experiences.

Look at the books on your shelf or in your Kindle. Are you reading the same types of books you usually read? How about exposing yourself to some new ideas?

Look at your weekend calendar. Are you going to the same places and doing the same things? How about trying something different?

Look at the people in your life. The odds are you share many of the same opinions and beliefs. How about making some new friends?

Change can be difficult. Painful, even. But you don’t have to take a giant leap and hope for the best, you can ease into it by first changing your perspective. As Dr. Wayne Dyer put it, “If you change the way you look at things, the things you look at change.”

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Filed Under: Personal development Tagged With: ,

It’s not how much you spend, it’s how much you earn

April 12, 2017 by
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In Oscar Wilde’s “Lady Windermere’s Fan,” Lord Darlington defined a cynic as “a man who knows the cost of everything and the value of nothing”.

Not all lawyers are cynics, of course, but many lawyers focus too much on the cost of building their practice and too little on the potential return.

They pinch pennies that might earn a nice profit. They avoid “spending” billable hours executing strategies that might earn them a fortune.

They don’t want to lose money or waste time and their aversion to these risks clouds their vision and stifles their growth.

I know. When I finally started making money in my practice, I lost thousands of dollars to some people I thought I could trust. Having been broke for so long, the loss rattled me and I was afraid to take a chance on losing more.

I shared what happened with a doctor I knew who pointed out that the losses were simply a cost of doing business, that I should accept them and move on. “At the end of the year, if you made more money than you spent or lost, that’s what counts,” he said.

And he was right. Most of what I was doing was working. My practice was profitable and growing, despite the losses and expenses.

It was an important lesson for me, and maybe for you, too. In building a practice, our task isn’t to avoid all risk but to intelligently manage those risks and maximize our return.

If you are too focused on the costs of building your practice, if the idea of losing money or wasting time is an anathema to you, I encourage you to find a way let go of your fear and get comfortable taking more risk.

Because without risk there is no reward. And because it’s not how much you spend, it’s how much you earn.

Referrals provide an excellent return on investment. Here’s how to get more

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Filed Under: Law office management, success

Follow up until they buy or die

April 11, 2017 by
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How many times do you follow up with a prospective client? Over what period of time? What do you say, what do you do, what do you offer?

Do you call, to see if they got the information you sent them? Do you send a letter or email to follow-up after a free consultation? Do you send a note to thank them for attending your seminar?

And what do you do after that?

Following-up is different from staying in touch. Follow-up is planned in advance, a natural series of “next steps” after initial contact. When you follow-up with a prospective client (who might be a former client or even an existing client with another matter), you fan the flames of their need for help and guide them towards taking the next step.

Decide in advance how you will follow-up so you can execute without thought or delay.

Work out all of the steps. What will you say or do, what will you send them, how often?

Someone emails you or fills out the form on your website, asking questions. How will you respond? What will you invite them to do? How many times will you follow-up? Over what period of time?

Someone attends a seminar but doesn’t make an appointment. How will you follow-up? What will you offer? If they don’t respond, what will you do next?

Someone needs help but they have a small window of time. They need to hire an attorney this week or this month or it will be too late. You need to do more follow-ups in less time and you need to be more urgent. What will you say? What will you do?

Figure it out. Have the letters written, ready to send, before the next prospective client contacts you.

At some point, follow-up will blend into staying in touch. The initial courtship will have run its course and the client has either hired you or they have not. You shift gears from follow-up to staying in touch, but you don’t stop. You never stop.

You keep your name in front of them, reminding them that you’re still available to help them with their problem or with something else. You follow-up and you stay in touch until they buy or they die.

Because you never know when someone will finally be ready to take the next step.

Get more prospective clients so you can turn them into actual client. This will help 

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Filed Under: Marketing legal services Tagged With: , ,

You get what you pay for and so do your clients

April 10, 2017 by
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I buy a lot of books. I also download a lot of free Kindle books. Many free books are excellent. Most are not. And since you “pay” for books not just with money but with the time it takes to read them, paid books are usually a better value.

There are exceptions. Some great books are free because they are on a promotion. Some paid books are over-priced because you’re paying a premium for the author’s celebrity or the higher costs associated with being published by a major publisher.

But when it comes to books, you generally get what you pay for.

How about when it comes to hiring a lawyer?

Many clients believe that better lawyers charge higher fees because they’re better lawyers. They have more experience, greater skills, and deliver better results. Clients are willing to pay more for that experience and those results, and fear they won’t get them if they hire a lawyer who charges (a lot) less.

Sure, many clients don’t appreciate this distinction and will opt for the lowest fees. But unless you operate a “discount” law firm (and you shouldn’t), you should avoid these kinds of clients.

Some lawyers take advantage of the “perceived value” concept and charge more than they’re worth. But I find that more lawyers charge less than they’re worth, less than the market will bear.

Most lawyers don’t raise their fees, or raise them high enough or often enough, fearing they won’t be able to compete. When most of your competition does the same thing, it drags down everyone’s fees.

Most lawyers charge what other lawyers charge because they’re doing what everyone else does. They offer the same services and do nothing to give clients a reason to choose them instead of their competition.

Show prospective clients that you are better or different and you won’t have any competition. You’ll be able to charge what you’re worth.

It’s called differentiation and it’s the key to marketing your services.

Here’s how to differentiate yourself

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Filed Under: Attorneys fees, Marketing legal services Tagged With: ,

Your future clients are only a click away

April 7, 2017 by
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Justin is an attorney in Australia and a long-time subscriber and client of yours truly. In response to yesterday’s post (about doing less so you can do more of what’s important), Justin wrote:

Love this – so many blogs and “success” tips out there but I always read yours and delete virtually all the others.

You are spot on! Big fan of DW over here.

Thank you, Justin. Mission accomplished.

When it comes to legal marketing, I’m Justin’s “one and only”. He reads me and no one else. What does that mean? It means that when Justin needs help with marketing his practice, the odds are he’ll look to me.

Imagine that happening to you. Imagine that you are the only lawyer your subscribers read.

When they need legal help, do you think they’re going to go to a search engine, drag out the yellow pages, or rifle through a drawer looking for the business card of a lawyer they met at a party three years ago? Do you think they’ll ask their friends if they know a good lawyer who does what you do?

Or do you think they’ll simply check their email, find your number, and call?

How about referrals? If someone asks them if they know a lawyer who does what you do, who do you think they’ll recommend?

You. Because they know, like, and trust you. They may have never spoken to you but they have a relationship with you.

So, how do you get there? How do you become their one and only, or at least one of the few?

By delivering value. Helpful information, presented in an interesting and/or entertaining way.

And doing it frequently. Emailing often, keeping your name in front of them, reminding them about what you do and how you can help them.

The people on your email list are the future of your practice. You owe it to yourself to stay in touch with them and email is the simplest way to do that.

To learn how to do it, go here

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Filed Under: Email, Marketing legal services, Newsletters Tagged With:

Do less

April 6, 2017 by
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You’re smart. Good at your job. Successful. But you want to be more successful so you do what most people do, you look for ways to do more.

More clients. More projects. More work.

To fit it all in, you look for ways to work faster and get bigger results.

You get busier and busier. You have less time and more stress. You’re frustrated because you’re doing more but not achieving more.

You’ve reached a point of diminishing returns.

It’s time for a different approach.

Instead of doing more, do less.

Take things off your calendar and to-do list. Start fewer projects. Make fewer commitments. Have fewer conversations.

Make room for what’s important and what you do especially well.

You’ll have more time to do more important things and more time to build on your strengths. You’ll have more energy, less stress, and fewer distractions. You’ll make fewer mistakes, waste fewer hours, and make better decisions.

You’ll build stronger relationships with key people. You’ll complete projects that take you to higher levels.

You’ll achieve more by doing less.

Get busy doing less.

Work smarter. Leverage your professional relationships to get more referrals

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Filed Under: Career satisfaction, Productivity, success

Satisfied clients are a dime a dozen

April 5, 2017 by
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Do you have satisfied clients? That’s a shame. You could do so much better.

You don’t want clients to be merely satisfied. You want them to have a big smile on their face and be excited (or relieved) they found you. You want them enthusiastically singing your praises to anyone who will listen.

You don’t want satisfied clients. You want fans.

A satisfied client will recommend you to friends and neighbors if they are asked for a recommendation. A fan will go out of their way to talk you up and pass out your cards.

In building your practice, one of your primary objectives should be to make your clients fall in love with you and your firm. One way to do this is to surprise and delight them by giving them more value and service than they expect.

Clients expect competent work, good customer service, and reasonable fees. If this is what you deliver, you’re probably not getting as many referrals as you could.

We just had some minor repairs done on the exterior of our house. Cracks patched, trim painted, a new side door, and so on. Although I know we got a good deal on the work, I couldn’t believe how much we had to spend for “minor” repairs.

When the job was done, the workers showed us some “extras” they had done at no additional charge, things we had originally passed on because they weren’t absolutely necessary and because we were already spending more than we had intended.

The dollar value of these extras couldn’t have been more than a few hundred dollars, but the gesture made a huge impression on us.

We got more than we expected. We felt better about how much we had spent and we were eager to tell others about the company.

Sure enough, as we were taking another look at the work, our neighbor from across the street came over. He said he needed to get his house painted and wanted to know if we were happy with this company’s work.

What do you think we said?

We said they did a GREAT job and we would DEFINITELY recommend them.

He asked for the contractor’s card.

We would no doubt have recommended them without the extra “surprises” they provided. But we went a step further and “sold” our neighbor on “our guy”.

If anyone else asks us for a recommendation, we’ll recommend them. But we’ll do more than that. When we hear that someone needs work on their house, we won’t wait for them to ask if we know anyone, we’ll make sure to tell them about our guy.

That’s the difference between a satisfied client and a fan.

Now, here’s what I want to know. I want to know if the contractor instructs his employees to “find” extras that need doing and do them, gratis. Is this his standard policy, because he knows the value of giving clients more than they expect?

If it is, that might explain why our guy has hundreds of five-star reviews and his competitors have so few.

Here’s how attorneys can get more five-star reviews and more referrals

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Filed Under: Client loyalty, Client relations, Referrals Tagged With:

Walk a mile in the other guy’s pants

April 4, 2017 by
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Whenever I set up IKEA furniture, the first thing I do is take everything out of the box, spread it out on the floor, and examine and count all of the parts. I make sure I have everything I’m supposed to have before I begin.

Then, I turn to the first page of the instructions and start with step one.

This helps me work quickly and ensures that I don’t leave anything out.

I followed a similar process in my law practice, using forms and checklists to open and close files, manage documents and correspondence and the calendar, and otherwise make sure I didn’t forget anything. (No computers, then. Fun times.)

I’ve seen more than a few attorneys who don’t do use forms or checklists. When they interview a new client, they grab a legal pad and start asking questions.

When I have a writing project, anything longer than a few pages, I organize my ideas and notes and write a simple outline before I begin. Some writers prepare highly detailed outlines, while others prefer to start with nothing more than an idea.

Some are plotters. Some are pantsers—writing by the seat of their pants.

The point is that everyone has their own way of doing things. Do what works for you.

But. . . do yourself a favor. Make a point of looking at the methods used by other people and try some of them.

If you usually fly by the seat of your pants in your work flow, give checklists a try. If you’re organized to a fault, try winging some things. If you follow a specific task management system or have a preferred writing app, try some others every once in awhile.

Your way may work for you. But you might find something that works even better.

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Filed Under: Law office management, Productivity

The yin and yang of multiple streams of income

April 3, 2017 by
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Multiple streams of income sounds appealing, doesn’t it? If one source of income is lagging, it’s nice to know you have others. If one source takes off, you might be able to reduce or eliminate sources that require too much time or overhead.

But it’s difficult enough to build one business (practice), let alone simultaneously build two. We only have so many hours in a day, so much energy and enthusiasm, and so much capital. That’s why Mark Twain said, “Put all of your eggs in one basket and watch that basket”.

Another consideration is that if you start another business, you might frighten or confuse your clients. They may think you are struggling in your practice and wonder why. They may question your ability to continue serving them.

Nevertheless, at some point in our careers, we are all tempted by the notion of creating multiple streams of income. Before yielding to that temptation, here are some things to consider:

  • Unless you’re looking for an exit strategy, don’t even think of starting another business until you are secure in your main business. Make sure your practice is well established and successful and you have experienced staff in place to take care of most of the work while you explore your new venture.
  • Before looking outside your practice, look for ways to generate new sources of income inside of your practice. You might start new practice areas (by hiring new attorneys or outsourcing), offer the services of other professionals or businesses via joint ventures or as an affiliate, or produce books and courses or consult with other lawyers who want to learn your systems and methods.
  • Opening a second office for your practice will be easier to set up and run than any other new business. There’s also much less risk because you are duplicating what you know works.
  • Since most traditional businesses require a lot of time and/or capital, consider buying a franchise or starting a network marketing business. By leveraging the company’s existing systems, infrastructure, and tools, you won’t have to create them from scratch. You can also run your new business part time.
  • Consider buying a business instead of starting one. An existing business with a proven track record and an established management team and customer base will (theoretically) allow you to turn a profit sooner and with less risk.
  • If you have capital but not a lot of time, consider investing in an established business that is run by others, or in rental property.
  • If you want to start a business from scratch, you’ll be better off doing something law-related where you can use your knowledge, reputation, and contacts to get your business up and running more quickly.
  • Favor passive income businesses or investments. Get a business up and running and producing passive income, so you can then (a) start another business, (b), spend more time in your practice, or (c) retire.

It is definitely possible to create multiple streams of income. I’ve done it and so have many others. My advice? Be careful, be patient, and be open to learning and doing things you have never done before.

If you’re interested in starting a network marketing business, check out my books

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Filed Under: Increase your income Tagged With: ,

Fake news, fake reviews–does anyone really care?

March 31, 2017 by
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I know you’re honest and only speak (and publish) the truth. You don’t fudge numbers, embellish facts, or exaggerate results.

At least not intentionally.

But guess what? All of your efforts to tell the whole truth and nothing but the truth may be for naught if the truth you tell doesn’t appear to be true.

There’s even a word for it: verisimilitude, meaning “the appearance of truth”. When it comes to marketing, appearance is everything.

I’ve seen a lot of new books lately, by unknown authors, that have 40 four- or five-star reviews within a few days of publication. It doesn’t take a genius to see that these reviews are predominately fake, written by paid reviewers who haven’t read the book.

But even if every one of these reviews were real and honestly earned, many would doubt their veracity because there are too many, too fast and because they seem too good to be true.

Lesson: don’t fear negative reviews. If you’re getting mostly positive reviews for your practice (or books), the occasional less-than-positive review actually helps you because it makes the sum of your reviews more believable.

Lesson: look at your presentations and written materials with the eye of a prospective client. If something looks too good to be true, you need to do something about it. If you’re reporting great results in a case, for example, explain why and how you got those results (and that they aren’t typical).

In the short term, fake reviews can work. Just like fake news, they’ll fool enough people to get some short term results. In the long run, however, the truth–or the lack of verisimilitude–catches up with them.

How to write content that brings in more clients

 

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Filed Under: Communication, Copywriting, Writing Tagged With:
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