How to get better prospects

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If you produce content (blog posts, articles, videos, etc.) that bring a preponderance of poor quality prospects–freebie-seekers, broke people, people who need “convincing” or hand-holding, and so on–I have a suggestion.

A way to bring in higher quality prospects. People with money. People who know they have a problem. People who clearly see that you can help them and who want that help.

Sound good?

Here it is: Convert some of your free content into paid content.

Instead of free webinars, for example, offer a low-cost webinar, perhaps in the $20 to $50 neighborhood, something that doesn’t require a big decision but does require a commitment.

You’ll get fewer participants but the ones who show up will be serious prospects.

Here’s the catch. Since they’re paying, you have to deliver somewhat more value and tone down the sales pitch. People are tired of having to sit through twenty minutes of pitching in a one-hour webinar but they’ve been conditioned to expect it so they often sign up and don’t show up.

When they pay, they show up.

And when they show up, they pay attention and get to see that you really know your stuff. Which means some of them will hire you on the spot.

You’ll have lower costs, too, because you won’t need to maintain a high capacity webinar system or expensive funnel system to maximize your numbers.

You can do the same thing with live seminars. Instead of renting a room in a hotel, maybe you can do seminars in your office conference room.

While you’re pondering the possibilities, also consider creating some paid videos, reports, ebooks, and other content. A paid newsletter, perhaps.

Free content works. But sometimes, paid content works even better.

Marketing is easier when you know the formula

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How to take the pain out of your weekly review

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A weekly review is an important part of any productivity system. Without regularly reviewing your plans and progress it’s easy to get off track.

But it’s a pain in the behind.

Going through all of our tasks and projects, current and proposed, takes a long time and makes us continually re-visit decisions we thought we had already made.

Too often, we put off our review and before long, we’re lost in the weeds.

Here are a few ideas you can use to avoid this:

  • Do SOME of the weekly review tasks daily instead of weekly. It will be quicker to empty your inboxes during your weekly review, for example, if you’ve developed the habit of doing this (or most of it) every day.
  • Schedule the time in advance. I do my weekly review on Sunday mornings at 10 am. It’s on the calendar and has become a habit. I don’t have to think about it, I just do it.
  • Use a checklist. Prepare a list of #weeklyreview tasks so that you can dive right in and git ‘er done.
  • Reward yourself. When the review is done, do something fun to reinforce the habit.

One more and it’s a biggie: Use a time limit.

I now limit my weekly review to just ten minutes. Easy peasy. I can do that standing on my head.

A ten-minute limit means I can’t go through my #someday/maybe and #idea lists each week. I do that once a month, or periodically (when I’m in the mood).

A ten-minute limit also requires me to keep on top of my lists throughout the week, which I do. My lists are always just one click away so I can look at them frequently during the day.

“What if you’re not done in ten minutes?” you ask. “Aren’t you taking the risk that you’ll miss something important?”

I’ve come to trust that if something is important, it’s already got my attention.

Try a ten-minute review and see how it works for you. Before you do that, however, do one last major review to clean up your lists. Or, do what I do periodically: hide everything (in another folder, another app) and start fresh with a clean slate.

New lists, new you.

Evernote for Lawyers

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Getting paid to write snarky emails

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I watched a video about productivity. The speaker suggested that we identify our “A” work, that is, what we do best, and do more of it. We should do less of our “B” and “C” work, and avoid doing anything we might rate a “D” or “F”.

Write down ten or twenty activities you do in your business and grade them. Assign an “A” to your best work, a “B” to work that might not be your best but that you usually do well enough, and so on.

The more “A” work you do, she said, the better, suggesting that you will be happier and so will your clients or customers.

But is that true?

What if our “A” work is something we don’t enjoy? I’m good at making cold calls but I don’t like it. I certainly don’t want to do more of it.

Sometimes, we do things we’re good at simply because we have to. But we don’t want to do them any more than we have to. Hiring and firing come to mind.

There’s another element missing from the equation: value. What if our “A” work isn’t an important part of the job?

You may be good at editing videos, for example, and enjoy it, but if you don’t create them often or they don’t bring in a lot of business, finding ways to do more editing isn’t going to help you build your practice. What’s more, your editing skills aren’t your highest and best use. You could pay someone $30 an hour to do it while you earn $300 an hour doing legal work.

As you go through your list of work activities, assign a letter grade for all three elements: what you do best, what you enjoy, and what contributes the most value to you or to your clients.

Ideally, you’ll find some activities that all get all “A”s.

What do you do with the rest? Eliminate them, if possible. Delegate them. Or, if they are necessary and they can’t be done by anyone else (be honest), see if you can do them less often or more quickly so you’ll have more time to do your triple-A work.

I’m good at showing you how to get more referrals

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Find out what people want and show them how to get it

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Legendary investor Bernard Baruch said the secret to getting rich is to “Find out what people want and show them how to get it”.

Ah, you thought you were supposed to “help them” get it. No, you’re busy. You can’t help everyone do everything (unless they hire you). You have a practice to run.

Show them what to do. Showing is easier than helping and nearly as valuable.

Give them direction and feedback. Point to resources. Refer them to experts. Show them what to do. When push comes to shove, they don’t really expect you to drive them to their destination. They will appreciate you for giving them a map.

On the other hand, don’t just “tell them what to do”. Anyone can do that. Anyone can post a list of recommended resources on their website. No, show them.

Talk to them and make sure you understand exactly what they want and why. Then, provide suggestions and recommendations specific to their needs so they can get what they want as quickly and efficiently as possible.

Explain why you recommend A instead of B. Give examples so they understand your rationale. Make sure they are ready to move forward before you turn them loose but let them know they can come back to you if they run into a snag.

Showing is less than helping but more than telling. Find out what people want and show them how to get it.

This is me, showing you how to get more referrals

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The power of a daily habit

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When I began walking for exercise I usually walked three days a week. Some days, I didn’t feel like it and had to force myself out the door. Some days I simply forgot.

Now I walk six days a week and I do it without thinking about it.

My walks are longer, because I’ve built up my strength, and I enjoy them. Not only are they good for my health, I use the time for thinking, dictating, or listening to podcasts.

Because I walk every day, I don’t have to be reminded to do it or talk myself into it. It’s part of my routine. And I (usually) look forward to it.

I had a similar experience when I started writing a daily email/blog post. Before I wrote daily, I wrote once a week. It was easy to do but what’s easy to do is also easy to not do. Miss a day and it could easily turn into a week. Before you know it, a month has gone by and you’re on your way to not doing it anymore.

Am I saying it’s easier to write every day instead of once a week? Yes.

If you write a newsletter, blog post, or article once a month or once a week you have to plan for it. When the day comes, it’s easy to postpone it. “Hey, I’ve got the whole month”. But do you? Without a deadline, it’s easy to blow it off.

If you write once a week, or every day, it becomes a natural part of your workflow.

So, write shorter pieces but more often. Make it a habit and you’ll get it done.

Whatever it is you’re thinking of doing, whatever habit you want to create, start where you need to start but look for a way to transition to doing it every day. Because every day really is easier.

Are you getting daily referrals? 

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Overcoming overwhelm

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I was reading through my blog feed this morning, bookmarking articles to read later. There were easily 20 articles I wanted to save but I didn’t do it. I’ve already got hundreds of articles in my bookmark app, plus hundreds more saved in Evernote waiting to be read.

I stopped and closed the app. Enough. I can’t handle it all. Mommy.

When you have too much to read, too much to do, too many fires to put out, and you are feeling overwhelmed, how do you handle it? The best thing to do is distract yourself long enough to allow your brain to reset.

Sometimes, taking a few hours off is all we need. Sometimes, we need to get more sleep. Some folks listen to music, some write, some play sports, some watch movies, some have a good cry with their best friend.

Exercise helps. When I come back from my walks I’m usually ready to get back at it. That’s what I did today.

Do something to interrupt your thought patterns and you’ll usually find the feeling of overwhelm begins to subside. If it doesn’t, if you can’t shake the feeling, you might need to do something more radical to eliminate whatever it is that’s overwhelming you.

You may need to hire some people. You may need to find new tools and methods to streamline your workflow or take some training to learn how to better use what you already have.

When all else fails, all we can do is surrender to the reality that there will always be too much to read and too much to do and we’ll never get it all done.

Because we won’t.

The things we don’t read today will still be there tomorrow, even if we don’t bookmark them. (It’s called the Internet.) You don’t have to feel guilty about the things you didn’t do. Tomorrow is another opportunity to start fresh.

Let it go.

Life is messy. Uncertain. Out of our control. But that’s okay because most things don’t really matter.

Once you accept this, you can focus on the things that do.

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Client relations with Post-it notes?

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You’re throwing a party. You want your guests to open the front door and come right in. You want them to take off their shoes. You don’t don’t want them using the upstairs bathroom. You want them to help themselves to the snacks you’ve laid out for them and the drinks in the cooler.

To make your guests comfortable, you put up signs around the house explaining everything.

That’s the gist of an article I saw today.

It’s a great idea. Not only does it make guests more comfortable, it relieves you of the burden of repeatedly being asked where the restroom is and having to explain “the rules”.

But no, I’m not suggesting you do something like this at your office (unless you’re throwing a party). What I am suggesting is that when it comes to client relations, the sentiment behind this idea is on target.

We want our clients to feel welcome, not just to our office but to our “family” of clients. We want them to be comfortable with us and what we’re doing for them.

And, let’s face it, we also want to make things easier on ourselves.

That’s why we send new clients a welcome letter or kit, explaining things. We tell them about fees and billing, office hours, appointments, parking, and what to expect in the first days and weeks ahead.

We send them copies of our work product so they can see that we’re on the job. We send them reminders about upcoming appointments. When there’s a problem, we don’t email, we call to explain things, answer questions, and ease their anxiety.

In the office, we greet them with a smile and a handshake. We make eye contact and ask them if they would like something to drink. We take our time explaining things and answering questions.

Because our job as professionals goes beyond doing legal work. Our job is just as much about making our clients feel welcome, safe, and appreciated.

Most clients can’t tell how good you are as a lawyer. But every client knows and will remember how you make them feel.

Happy clients give more referrals

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I don’t know, let me check my list

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I’ve started using a daily checklist. It’s a list of things I need to do as soon as I sit down at my computer and throughout the day. Most of the items on the list are things I’m already doing, without prompting from a list, but I like seeing them in front of me. I know I won’t forget anything and I can get things done and out of the way.

I have three categories: @admin, @personal, and @work.

On the @admin list are things like checking the calendar, email, and a @tickler list (upcoming date-oriented tasks to review or start), followed by checking my other lists to see what’s on tap for the day and for the week.

@personal includes my daily walk, reading, and writing in my journal.

@work includes some of my routine activities like writing a daily email/blog post and working on my current book project.

I’m just rolling this out so I know it’s going to change. I’m already thinking I could combine the three lists into one since I work from home and don’t ordinarily differentiate between work and personal, and because admin is intertwined with my work.

But, we’ll see.

If it’s not obvious, I like lists. I guess I’m a linear thinker, although there are times when I like to use a mind map to brainstorm and flesh out ideas. For the record, once I’ve done that, I convert them to a linear outline or list prior to “doing”.

I’ve also got a checklist for my weekly review. This has always been a work in progress.

Next up? Maybe an evening “shutdown” list. Hmm, I wonder if I need to write down “Netflix and chill”.

Evernote for Lawyers. Click here

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Thinking on paper. Sorta.

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The other day I mentioned that I was thinking about scheduling regular time for thinking. I said I thought it would help me solve problems, make better decisions, and help me move closer to achieving my goals.

Well, I’ve done it. Five minutes every afternoon is now dedicated to the task. It’s right there on my daily checklist.

It’s just five minutes. With no agenda other than to see what I think.

To make it easier, I’ve started journaling again. Thinking on paper, or in this case, typing on a computer screen, helps the process. It allows me to capture my thoughts so I can come back to them after doing research, talking to someone, or just letting the idea incubate for a spell. I’ve created a #thinking tag for that purpose.

Writing things down also helps improve my thinking. As the words appear on screen, I can see where I’m going and where I need to go.

I didn’t schedule thinking time to brainstorm ideas but to contemplate ideas I’ve already recorded. Nevertheless, I’m finding that ideas are coming to me and that’s okay. You’ve got to learn to trust your mind and let it take you where it wants to go.

I haven’t kept a journal for a long time. I’m starting to realize that I missed it. If you haven’t tried it, or have moved away from doing it, give it a try. If you do keep a journal, I’d love to hear how you use it and how it has helped you.

A good place to keep your journal: Evernote

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What were you doing one year ago?

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Author and artist Karen Lamb said, “A year from now you may wish you had started today.”

So true.

A year goes by in about ten minutes. A year ago we were making big plans and setting big goals and here we are, one year later, having done nothing about them.

News flash: we’re not going to live forever. We need to get on with things before it’s too late and we shuffle off to the big after-party in the sky.

How can we do that? How can we accomplish more of our goals?

One way is to have fewer goals. Sure, make a long “someday” list but in the short term, pick a few things that matter most.

How about this: pick one thing you’d like to be, do, or have one year from now. Something exciting. Something you could start today and make happen in the next twelve months or less.

Make it something good. Something that makes you all tingly inside when you think about it.

Got something? Good. That feeling will help you to get started and keep going when you get distracted by other things.

But it may not be enough.

You’ve been down this path before. You had exciting plans last year and, well, here you are.

Why should this year be different?

Okay, here’s what you need to do. Instead of relying merely on your desire for gain, as exciting as it is, a fear of losing what you want is more powerful.

You imagine having it. You want it. It’s yours. And then it’s not.

Imagine it’s one year from now and you don’t have it. You’re not even close. You haven’t even started.

How does it feel to realize that you let another year go by and did nothing?

Disappointed? Sad? Angry?

Get in touch with THAT feeling. It will help you to make this year different.

Transform your practice by getting more referrals

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