3 ways to position yourself as an expert

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If you want to stand out in your field and attract more and better clients, being an attorney isn’t enough.

There are too many of us and we all look alike.

The good news is that it isn’t especially difficult to help the world see you as an expert in your field or niche.

Here are 3 ways to do that:

  1. Specialize.

Prospective clients and the people who refer them prefer lawyers who specialize. They see specialists as having more knowledge and experience, greater capabilities. They see less risk in hiring you or referring clients to you versus other attorneys. And, specialists can charge more than attorneys who don’t specialize.

You can specialize in your practice area and in the types of clients or cases you represent.

  1. Educate the market.

Make sure your website provides lots of information about your field–issues, problems, risks, time lines, and available solutions, especially the ones you provide.

Write about your target market’s world–news about their industry or local market, prominent people in that market, and other matters that would interest the people in your niche.

Tell people why you’re different or better than other attorneys in your field.

Continue to educate the market via articles you publish on authority sites, in your presentations, in interviews, and in your newsletter.

  1. Social proof.

Your bio should confirm your authority status. It should cite articles by or about you, note your speaking engagements, describe awards you’ve received, and detail other distinctions–e.g., Judge Pro Tem, Arbitrator, clerkships, CLE classes, former industry jobs, etc.

Other forms of social proof include testimonials, client reviews, and endorsements by influential people.

It also helps to network with other authorities.

Finally, if you wrote a book, mention this–everywhere. Authors are, by definition, authorities. And if you haven’t written a book, start. Not only can it build your authority, it can also attract a lot of prospective clients to your door.

For more ways to assert your authority and build your reputation, see The Attorney Marketing Formula.

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The easiest way to build your list

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You’ve got a list of prospective clients, right? Email addresses, newsletter subscribers, social media followers, maybe even a snail mail list.

You want to grow your list, right? Get more people reading your words, seeing your offers, responding to your calls to action.

Because the bigger the list, the bigger your client list will eventually become.

Yes or yes?

But the size of your list is only one factor. You can do more with a small list of the right people, who come to you the right way, than you could with a massive list of the wrong people.

Size matters, but not as much as you think.

Anyway, there are many ways to build your list and while some are better than others, there is one method you should always use.

Because it is not only the easiest way to build your list, it is more likely to bring you more new clients than many other methods.

It’s also free and you can start doing it immediately.

What is this magic elixir of which I speak?

It is to use your existing list to tell people about how you can help them.

Tell people they know about your services, your website, your free report, your offer, your event, your course, your newsletter, or anything else of value that might interest the people they know.

How do you get people to do that?

Ask them: “Please share that link with people who might like/want/need. . .”

Yes, there are other ways to get people to share, but asking them to do it is easy and works well.

If you’re not ready to do that, do this:

Continue to produce good content and trust your list to share it organically–because it is good content and they want people to see it.

“That’s a good idea, David. I know a few lawyers who need to see this. . .”

Yeah, like that.

People will forward your email or share your link, because they know people who would benefit from seeing it.

Anyway, enough said. Go forth and multiply your list.

If you want more ways to do that, check out my email marketing course.

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How to handle objections

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What’s the best way to handle objections? The best way is to eliminate them before they occur.

That means providing enough information to prospective clients, on your website, in your presentations, and in your client meetings, so that all of their issues and concerns are addressed and there is nothing left to object to.

Give them the facts. Share the stories. Provide FAQ’s that deal with all the objections you commonly hear.

If money is a common objection, make sure you build the value of what they get. Show them how not hiring you would be more costly and explain the payment options you have available.

Deal with this issue in advance and you will get far fewer objections.

You won’t completely eliminate objections, however. What then?

It depends.

Sometimes, the best way to handle an objection is to repeat it back to the prospective client.

People often say things they don’t really mean or haven’t thought through. When they hear their own words repeated back to them, it causes them to re-evaluate their position. As they respond, they often answer their own objection.

Your conversation might go like this:

CLIENT: “I want to think about it”
YOU: “You want to think about it?”
CLIENT: “Yeah, I need a day or two”
YOU: “A day or two?”
CLIENT: “Well, maybe not that long. I need to see if this is something I want to do.”
YOU: “Something you want to do?”
CLIENT: “Well, I know I need to do this but it’s kinda expensive [the true objection reveals itself]. . .”
YOU: “Expensive?”
CLIENT: “Yeah, it’s a lot of money to me. But like I say, I know I need to do this and I guess I can put it on a credit card, so let’s get this going. . .”.

Sometimes, the best way to an handle an objection is to respond to it directly.

When the client tells you they want to think about it and you know the real objection is probably something else, like money, you might say, “I understand completely. It is a big decision and it is a lot of money. But you have to consider what might happen if you ignore this problem. As we discussed. . .” and go over the issues and possible outcomes again.

If you’re not sure what the real objection is, ask them. “What exactly do you want to think about? Is it the need? Is it the fee?”

Handling objections this way is sometimes referred to as “Feel, Felt, Found.” It is a way to validate the client’s position before you respond to and overcome their objection.

So, if they object to the fee, you might say, “I understand how you FEEL. A lot of my clients tell me they FELT the same way when they were in your position. But once we got started, they told me they FOUND that it was money well spent and they were glad they got this taken care of.”

Sometimes, the best way to handle objections is to ignore them.

You’ve handed the client a retainer agreement and pen and he tells says he wants to think about it.

Instead of saying, “Sure, just let me know,” and having him walk out, you say, “I can get started this afternoon and have everything done for you by next Tuesday. You will finally be able to move forward with your life. Today is the 15th; make sure you write the date here” and point to the blank for the date.

You’ll find that clients typically have the same four or five objections, not hundreds. Think about the last few prospective clients who didn’t retain you. What did they say? How did you respond? How might you have handled it differently?

Come up with two or three ways to handle each common objection and the next time they arise, you’ll be ready.

Want to make the phone ring? Here’s my step-by-step system.

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If you want more clients, don’t use your thesaurus

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Yeah, we’re smart folks. We can research the hell out of a subject, wrangle all the facts, present cogent arguments, and persuade other smart people to change their minds.

When you visit many lawyer’s blogs, read their articles, or hear them speak, you have to be impressed by their acumen. And their vocabulary.

The problem is, when a lawyer does this in their marketing, they usually shoot themselves in the foot.

If you want to get more clients and increase your income, keep things simple and short. Focus on the basics, not the minutia.

On the web, people tend to search for general information about their legal situation. If you try to impress them, they often wind up leaving. If you give them what they’re looking for, you get more traffic, more leads, more subscribers, and more clients.

In addition, when you write simply, you don’t have to do much research or spend a lot of time crafting fine prose. You already know this stuff and you can spit it out in a few minutes.

When you stick with the basics, more people will read and understand you. You’re helping them get to know, like, and trust you.

Finally, your goal in marketing is to make people curious, not satisfy their curiosity. So don’t tell them everything. Stick to the basics and if they want more, they have to hire you.

Which is kind of the point.

If you want to make your phone ring, here’s what to put on your website

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What to say to a client who asks for a free service

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It happens to every attorney. Clients ask for a lower fee or a free service. It’s not a big deal but how you handle it might be. Here are some of my thoughts.

First, the best way to handle this is to avoid it in the first place. Create a clear statement of your fee and billing policies and give a copy to every new client.

Second, when someone (inevitably) asks, be nice about it. Don’t embarrass them, tell them you understand why they’re asking, you’re sympathetic to their situation, you’d like to accommodate them, and you’ll see if you can work something out.

No matter what you say after that, they’ll see that you respect them and considered their request.

Third, focus on value, not cost. Make sure the client understands the value of what you do and, ideally, that it is worth more to them than what they pay.

Show them what might happen if they didn’t hire you, and why they get more value than they would get from other attorneys.

Fifth, don’t make it about you. Frame your response in terms of “the firm” or “our practice,” instead of you. Use phrases like, “the value of our services” (even if you’re a sole practitioner), and say “we” instead of “I”.

Even better, frame it in terms of the client. “The value you get,” or speak broadly–“Our clients tell us they appreciate. . .”.

Sixth, be firm but flexible. Providing discounts and free services tends to devalue what you do, so don’t do it as a matter of course. Instead, suggest a smaller engagement or offer to defer some of their bill.

If you want to give a client a break, make it clear that you’re making an exception and tell them why you’re doing it, e.g, they’ve been with you a long time or you realize they’re going through a tough time.

For more on fees and billing, get my book, “Get the Check“.

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Hate your law practice? Here are 7 ways to fix that

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Contrary to popular belief, you don’t have to love what you do to be successful. You just can’t hate it.

If you hate what you do, every day is a burden. Not only does your work suffer, so does every other aspect of your life because our work is a big part of who we are.

If you’ve got the law practice blues, you don’t have to sit and suffer. You do have options:

(1) Increase your income

Yesterday’s post was about this very subject. No, money isn’t everything, but when you have enough of it, things tend to look a lot brighter.

When I started practicing, every month was a struggle to pay rent. I was in survival mode and really didn’t like what I was doing.

Everything changed when I finally started earning a good income and could focus on growth instead of survival.

(2) Reduce your work hours

Once I had money coming in regularly, I started looking for ways to work smarter, not harder. Eventually, I went from working 6 days a week to 3 days a week (about 5 hours per day).

I had a lot more time and energy to focus on marketing and growing my practice, and time for family and fun.

One thing I did was to document every aspect of my work process and create forms and checklists for everything. This allowed me to work more quickly and efficiently.

I also hired more help and delegated as much of the work as possible.

Other options: taking a partner, outsourcing, or associating with a firm.

(3) Change your practice areas

I started with a general practice but couldn’t keep up with everything. The day I decided to specialize and eliminate everything that wasn’t in my wheelhouse, was the day I was liberated.

I enjoyed the work I was doing and referred out everything else. Specializing attracted more clients and allowed me to get “good” in my field.

(4) Change your clients

You may like the work itself but if you don’t like your clients, “fire” them and replace them.

Choose a different target market. Re-define your ideal client. And get some people you enjoy working with. It can make a world of difference.

(5) Change your business model

Practicing law and running a law practice can be overwhelming. If you can’t keep up with everything, consider remodeling your practice.

Join a firm or merge with another firm. Hire more people or hire fewer. Go out on your own or go in-house.

There are other ways to use that sheepskin.

(6) Do something on the side

Start a side business. Invest. Write, paint, play music.

Do something you love and let your practice finance it.

When you find fulfillment after hours, you might see your practice in a more favorable light.

(7) Get out

If you’re still not happy, change your career. Start a business. Get a sales job. Write, consult, teach.

I know, you invested years building your legal career. Being a lawyer is part of your identity.

It may be hard to give that up, but if hate practicing, do yourself a favor and move on.

If you’d like to talk to someone who has done most of the above, hit me up and let’s talk.

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5 ways to increase your income

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You probably know (most of) this, but you may not be doing most of it. Sometimes, it helps to have a list in front of you, so here you go:

1. Increase your fees

Many lawyers don’t charge what the market will bear. Increasing your fees is one of the simplest ways to increase your income. 

You may lose some clients along the way. If you don’t, you may not be increasing your fees enough.

The point isn’t how many clients you retain, however, it is how much you earn from the ones who stay and the new ones who come along who don’t know what you used to charge.

2. Increase your average “sale”

Raising your fees does this, of course. You can also do it by increasing the percentage of clients who hire you again, how frequently they do that, and by increasing the number of services the average client “buys”. 

You can also do this by bringing in bigger cases.

3. Bring in more new clients

Improving your marketing, increasing your ad spend, doing more marketing in more channels, will all help you bring more new clients to your door. 

If you also improve your website, follow-up processes, offers, sales skills, and the frequency with which you stay in touch with prospective clients, you will sign up more of them. 

4. Bring in better clients

You want clients who hire you more often, have lots of contacts they can refer or introduce you to, pay their bills on time, and let you do your work without micromanaging. 

How do you attract them? By targeting better target markets and/or ideal clients. Then, once you have them on board, getting them to refer people they know, who are likely to be a lot like themselves.

5. Decrease your overhead/marketing expenses

Building a referral-based practice will do this. So will lowering your cost per lead. You can also do it by improving your productivity, so you get more work done in less time and at lower cost. 

Which of these do you like best? Which ones will you work on first?

This can help you sort everything out

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How to get free publicity–even if you don’t play the flute

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Legendary rock group, Jethro Tull, is lending it’s name to a new hand sanitizer. We’re told it’s reasonably priced, at a time when there’s a lot of price gouging, and all proceeds go to charity.

Nice.

I’m not sure if Ian Anderson stands on one leg to promote this but the radio spots I’ve heard do feature a lick or two of him wailing on flute.

Anyway, can you do something like this? Promote a product, service, or cause with a charitable tie in? Even if you’re not legendary?

Why not?

It’s good to do good, and you’ll look good while you’re doing it.

When your clients and prospects hear what you’re doing, they’ll likely see you in a favorable light, and tell others about what you’re doing. The cause (and you) get more exposure, more traffic to your website, and more good will.

As you get publicity, your name will get mentioned, meaning you get publicity, too.

More:

  • The charity may mention you in their newsletter and on their website. They may thank you publicly, too.
  • You can issue press releases and otherwise contact media outlets, which may mention your cause and book you for interviews.
  • You can use contact influential people in your target market, tell them what you’re doing, and ask them to join you by promoting the cause or offer to their list. In addition to helping the cause, this could lead you to marketing alliances, referrals, and introductions to others in the niche.
  • You (may be able to–check with the Bar) advertise the cause or promotion and get your name mentioned as a sponsor, without directly advertising your services

Sound like a plan?

Find a charity or cause you’d like to promote. If there is something about it that’s in the news, like the need for hand sanitizer, even better.

Talk to the company that makes the product or performs the service, and ask them what you can do to help them get the word out. See if they’ll provide you with a special offer to sweeten the deal.

And then promote it.

Let me know what you’re doing. I might mention it in a future post. If I really like it, I might bend over backwards to do it. Just don’t expect me to stand on one leg.

If you’re ready to take a quantum leap in your marketing, here you go

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Should you market your firm or your services?

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Should you market your law firm or your individual services?

Both.

When someone searches for information about estate planning, filing a tort claim, or getting out of their lease, that’s what people want to know. You should provide them with information about those problems, and the solutions you offer via your services.

People also want to know about your firm–your experience with matters like theirs, the kinds of clients you represent, and why they should choose you instead of any other lawyer or firm.

They want to know why they should trust you, how much you charge, how long the work will take, and how to get started.

So, market both your firm’s capabilities and your services. But there’s something else you should market that’s even more important. In fact, it is the essence of all professional services marketing.

I’m talking about you.

Market yourself. Let people see you, hear you, get to know you. Let them see what it’s like to work with you, to have you advising them, advocating for them, and helping them solve their problems and achieve their goals.

Law firms are faceless, cold and impersonal. Legal services are technical, abstract, and boring.

And then there’s you. A complex, competent, and caring human being.

People want to talk to you, hear your words of wisdom, and cry on your shoulder. When they’re in trouble, they want you by their side.

Market your services and your firm, but more than anything else, market yourself. Because people buy you before they buy your services.

The Attorney Marketing Formula

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If it’s free, it’s me

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If a prospective client balks at paying your fees, here’s a question you might ask them:

“If my services were free, would you hire me?”

If they say anything but an enthusiastic “yes,” you know there’s something else holding them back. That’s your cue to ask questions and find out what it is.

Because if you don’t know what they object to, you can’t address it.

Now, if they “yes,” they’d hire you if it was free, you know a few things:

  1. You know they know they need the help of an attorney,
  2. You know they see you as capable of helping them, and
  3. You know that your fee really is what’s stopping them.

If it’s the latter, you can then consider other solutions, e.g., a payment plan, a lower-priced service so they can get started, or offering to refer them to another attorney who doesn’t charge as much as you do (which might make them decide they want you after all).

Make sense?

Okay, as long as we’re talking about free, I just learned that Aweber, one of the two email service providers I have used and recommend, just announced the creation of a free plan.

If you’ve been thinking about starting an email newsletter and/or using an autoreponder to stay in touch with clients and prospects, you can do that without paying a single shekel.

The free plan allows a list size of 500, which is plenty for people starting out. If you have a bigger list, their paid plans are reasonably priced.

To learn more, check out this page.

Yes, that’s an affiliate link, because who knows, you might upgrade someday.

Here’s the link again

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