What could you improve?

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The other day I stopped at a light. On the corner, a building was under construction and I saw a tradesman poised on a beam, doing something with a piece of lumbar. I couldn’t tell what he was doing but I could tell he was doing it purposefully and carefully.

Like he wanted to do it right.

No doubt he’s proud of his work, I thought, and wants to do a good job so he’ll be hired again.

And because he knows his work will be scrutinized by a building inspector.

That’s when I thought about you.

You do your best work because you are a professional and you’re proud of what you do. Like the contractor, you have a client who expects and deserves your best work.

Your client is interested in the results you obtain for him, and wants to know he got his money’s worth, but he won’t “inspect” your work like a building inspector.

So it comes down to you.

From time to time, you might ask yourself a question: “If my work was inspected by the bar, by my insurance carrier, or by another attorney my client hired to get a second opinion, what would they conclude?”

Did I cut any corners? Omit steps? Make mistakes?

A little introspection is good for the soul, and the pocketbook.

But don’t stop there. Don’t focus solely on avoiding mistakes, consider ways to improve what you do well.

At the end of each case or engagement, examine the steps you took and the order in which you took them. Do you see a way to improve your process? To do a better job or get the work done more quickly? To make it easier for you to do that work for the next client?

While you’re at it, examine how you treated the client. Did you make them feel appreciated? Did you make them feel like you gave them their money’s worth?

Ask yourself questions like these and take notes. Write down what you did well and what you could improve.

Because you are your own building inspector. And you don’t want to merely be up to code, you want to be the best you can be.

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